What are the five standards of property etiquette?

The requirements of Gfd for property management personnel are as follows:

1, dress code

(1), work clothes must be worn during working hours, and they should be neat and tidy. Buttons should be buttoned, and the coat is not allowed to open. You are not allowed to roll up your sleeves and trouser legs for non-work needs, and clothes are not allowed to be draped over your shoulders.

(2) The sleeves and collars of uniforms should not be exposed to personal clothes, articles and clothes pockets, neither too big nor too thick, nor exposed.

(3), work clothes to wear a work card, and tied a straight belt in the left chest.

(4), after work (except for business or approval) are not allowed to wear or carry work clothes to go out.

(5) Shoes and socks should be dressed neatly and neatly, and shoelaces should be tied. Shoes and socks are not allowed. Walking barefoot or wearing rain boots is not allowed for non-work needs. You should clean your shoes before you go to work.

Step 2: Ways

(1), it is stipulated that the service should stand and stand naturally (for example, the security guard should stand to serve).

(2) It is stipulated that people who are serving at the front desk or working in the office should stand up immediately if there are guests or bosses.

(3) The correct standing posture should be: the feet are shoulder width apart, the feet are naturally separated, the center of gravity is naturally drooping, the eyes are looking straight ahead, the chest is raised and the abdomen is closed.

(4) In the office area or service area, do not stagger, lean forward and lean back, stretch, yawn, hunch over or shrug.

Description: Provide property personnel information and service etiquette. Introduce the requirements of gfd for property management personnel.

3. Tools

(1), the body, face and hands must be clean. It is recommended to take a bath frequently and change underwear and shirts frequently.

(2) Brush your teeth and rinse your mouth every day, don't eat smelly food (such as garlic, onion, grapefruit peel and stinky tofu) before going to work, and keep your mouth clean; Wash your hair frequently and comb it before going to work. Hair oil or mousse, styling agent, etc. It can be discussed that hair can't have dandruff.

(3) Female employees should wear light makeup when they go to work, and heavy makeup is not allowed.

(4) Female employees do not wear large and conspicuous ornaments, do not cut their nails, and do not apply colored nail polish.

Step 4 show

(1), smiling is the minimum expression requirement of employees. Humming, whistling or stamping are not allowed in the office area.

(2) Be warm, cordial and friendly to the host, show sympathy when necessary, and be cheerful, full of emotions and supercilious.

(3) When talking with the host, you should concentrate and listen attentively, and you should not look around and be absent-minded; Don't put your hands on your hips, cross your chest, reach into your underwear or place them at will. Don't scratch your head or dig your ears.

(4) When serving the host, do not show boredom, indifference, anger, rigidity, nervousness or fear, and do not knock on the table, hum songs, make faces, stick out your tongue or blink.

(5) Employees should nod their heads when talking with wild animals during service, work and telephone calls, and don't let the host speak first and say nothing.

5. It must be hair

(1) Female employees have weird hairstyles, with no eyes in front and no shoulders behind.

(2) The male employee's back hair shall not exceed the collar, cover his ears or leave a beard.

(3) All employees should keep their hair clean and shiny, and hair dyeing (except black) is not allowed. Keep their eyes and ears clean, and no chewing gum or wax residue is allowed.

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