Courses on the training of property employees

1. How to train employees in property management regulations

Find out all the contents you want to train,

Just find out and explain the property management regulations, property law and related documents related to property management.

find someone who is familiar with this business. Give more examples that will appear in real work.

2. Training content of property employees

The training content of property employees mainly includes basic training for property employees, including the content of service work and how to deal with owners, etc. These are the main contents of training.

3. Can you provide a document about staff training? Is it a property company's

property staff training plan

1. Training purpose

Through training, we can improve the service awareness, cultural quality and management service level of property company employees, master the operation skills of property services, build brands and comprehensively shape the professional team of property companies, and realize the leap-forward development of enterprises.

II. Training scope

All employees of the company

III. Training arrangement

Three-level training is adopted, with the company as the first-level training, each unit as the second-level training and each team as the third-level training. The training methods are divided into company training, external lecturer training, field study and other forms. Responsible for planning, organizing, supervising and assessing the training effect of the first-level training. The department formulates the second-level Training Plan and submits it to the property for filing at the end of the month, and the property manager conducts spot checks.

iv. assessment method

a. oral examination: how well the inspectors have mastered the training content by asking questions on the spot;

B, written test: after each stage of training, a closed-book test will be conducted to check the workers' acceptance of the training content and the training effect.

C, practical operation: on-site practical operation assessment.

V. Training contents

(1) Pre-job training

Organize induction training for new employees in time according to the arrival of newcomers, and the induction training lasts for three days. After the company's training is completed, the department should conduct systematic training.

The contents of induction training should include:

A, company development history, corporate culture, business philosophy

B, company management rules and regulations

C, professional ethics, employee handbook

D, basic knowledge of material management

E, service concept, service etiquette

F and quality basis.

(2), intensive training

A, according to the employee's entry status, timely organize intensive training for employees who intend to become regular employees, and the intensive training lasts once a month.

B, the main contents of intensive training are: discussing the gains and questions in the work and answering questions, strengthening the company's philosophy and system, management regulations, safety education of the first-class charging standard and common sense of fire emergency, etc.

inform the examination results in time, and those who fail the examination will be given a make-up opportunity. If they fail the examination twice, they will be dismissed.

(3) On-the-job training

On-the-job training is organized according to the first-level Training Plan, and the training contents include the knowledge and skills related to property management and the first-level service standards. The department arranges on-the-job training according to the Level II Training Plan. If the on-the-job training fails to pass the examination, the department will arrange for retraining or make other treatments, and the training and examination records will be kept by the company.

(4), delivery training

Personnel engaged in special and key jobs must obtain the post qualification certificate issued by * * * before they can officially take up their posts. Special and key jobs, including accountants, cashiers, responsible persons and operators of power distribution cabinets, generators, fire-fighting facilities and other equipment, can only be officially employed after passing the company's examination and qualification. The Quality Department is responsible for organizing relevant personnel to send out training. The purpose of sending out training is to obtain qualification certificates. After the training, the original certificate of completion must be submitted to the General Department for filing. The property department is responsible for supervising and verifying the validity of the post qualification certificate. For those who do not meet the requirements, corresponding training should be arranged and the training results should be put on record. The company manager goes out for inspection twice a year or something.

VI. Evaluation of training effect

Be responsible for organizing random inspection and evaluation of training work of various departments at least once a month.

specific training objectives

(1) ensure that each employee's annual training is more than 1 class hours, and the training pass rate is 1%.

(2) Ensure that the training rate of new employees is 1% and the training pass rate is 1%.

(3) The certified rate of management personnel is 1%.

(4) The rate of holding certificates for special types of workers (water and electricity, etc.) is 1%.

VII. Training and assessment

Training for all employees is implemented. The company takes the number of training hours and achievements of employees every year as one of the yardsticks to measure their learning progress, and takes achievements as a necessary condition for job promotion and salary promotion. Employees who fail the training and assessment scores more than twice a year will not be promoted to their posts and salaries.

employees who have achieved excellent results in the annual examination will be given a 5-1 yuan in kind reward.

participants in all kinds of training should strictly abide by the punishment of training discipline personnel for studying exams: those who fail the quarterly exams of management personnel will be arranged to take make-up exams, and those who fail the make-up exams will be punished by 5-1 yuan, and the training will be randomly selected.

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4. How to conceive the training plan for property employees

×××××× Property Management Co., Ltd.

The annual training plan for employees in 2

I. Training objectives

To improve the service awareness of employees through training.

II. Training principles

Unified planning, unified content, unified assessment and decentralized implementation.

iii. Training methods

All employees participate in the training, and it is implemented in stages and at different levels.

1. induction training: provide targeted training for new employees who have been employed for 2× years, including basic information of property, service etiquette, etiquette, management and service skills, etc.

2. On-the-job training: training and assessment for responsibilities, work standards and related business knowledge of various departments and positions before taking up the post.

3. On-the-job training: Serialized and standardized training is carried out for different targets and places.

training methods: centralized teaching, open discussion, case analysis and summary of learning experience.

assessment method: oral examination/on-site questioning, and the inspector's mastery of the training content;

after the written test/training at each stage, a closed-book examination will be conducted to check the workers' acceptance of the training content and the training effect.

During spot check/work, randomly check employees' acceptance of training content from time to time.

iv. training contents and time schedule

one * * * course training

understand the development process and current situation of the enterprise, be familiar with the Staff Code and various management systems of XX enterprise, abide by professional ethics, master service skills, enhance service awareness, carry forward team spirit and realize enterprise philosophy.

2××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× Conduct training on various rules and regulations of the enterprise

In mid-February

All employees

Conduct training and education on team spirit, service concept and service skills in combination with the quarterly evaluation work in the first quarter

In late March

All employees

Combine with the acceptance work of the building. Conduct training and education on property management policies, regulations and related legal knowledge

In mid-April

All employees

will move in with the XX building, introduce the basic information of the building's property, equipment and owners, and conduct on-the-spot training to explain

In mid-May

managers above the squad leader

will move in with the owners of XX building. Conduct training and education on public contracts, household rules, management regulations and employee rules.

In early June,

All employees who settled in XX Building

Conduct training and education on professional ethics based on the work summary in the first half of the year.

In mid-July,

All employees

Based on the work experience of XX Building Project Department in recent two months, Training the basic knowledge of property management

All staff

Conduct quality training for staff in combination with the quarterly evaluation of the property management company in the third quarter

In late September

All staff

Conduct case analysis training in combination with the actual property management service in the past nine months

In mid-October

In combination with the 119 Fire Fighting Day, Conduct education and training on fire fighting knowledge and building fire fighting equipment

In the first ten days of November

All employees

annual work summary, troubleshoot problems, find gaps, and start planning work for 2× years

In the second ten days of December

All employees

are familiar with the post responsibilities, work flow, operation specifications and management system, and improve service.

1. Pre-job training schedule

Time

Contents

Principal

Examination

4-8 hours

Company profile and employee code

Face-to-face

Principal of each department

One month

. Operational skills, business knowledge

individual counseling, self-study practice

department heads

team leaders

they will be assessed and appraised by the competent leaders

for three months

to understand the basic situation of the property and the corresponding post operation procedures, work standards, work skills, use and maintenance of main machines and tools, Training

practical operation

practical practice

combination of training and individual counseling

written examination of functional knowledge for department heads

team leaders

, Practical level, work performance and other specific business assessment

2. On-the-job training plan

Schedule

Contents

Formula

Responsible person

Examination

2 hours each time in the middle and early months

Political ideology, professional ethics, legal knowledge, fire control knowledge, The professional knowledge of this position

focuses on learning

the written examination of professional knowledge of this position once every six months

twice a month for 2 hours each time

ideological and moral, legal and other educational exchanges, case analysis, Summing up a month's work

focus on studying and discussing

the person in charge of each department

conduct a post knowledge examination at the end of each year

conduct equipment operation drills once every six months

focus on communication

conduct on-site assessment and scoring

conduct comprehensive training

grade evaluation

once a year. Practice and written assessment according to different positions

5. How to train the staff of the property management company with hydropower knowledge

If you want to train the staff of the property management company with hydropower knowledge, you can choose some basic hydropower textbooks and then train the staff.

6. What are the contents of the staff training of the property management company?

The staff of the property management company are divided into cleaning, greening, order maintenance, engineering maintenance and management personnel. I wonder what kind the landlord is talking about? Generally speaking, property employees mainly carry out training according to different types of work, so as to meet the work needs after training. Management is relatively comprehensive, including familiarity and mastery of laws and regulations; Be able to work out the management plan according to the actual situation of each department, be proficient in operating WORD and EXCEL, make annual and quarterly production and operation budgets, and calculate the maintenance costs of facilities and equipment in public areas. . . .

7. How to train front-line staff of property management

1. Four ways to do a good job in the training of property management enterprises

First, before the implementation of training, it is necessary to make clear the training objects of enterprises and classify them reasonably.

The staff composition of property management enterprises can be basically divided into decision-making layer, management layer and operation layer. Due to the service characteristics of property management, its work content can be roughly divided into cleaning, greening, order maintenance, engineering facilities maintenance, and special services. In addition to the special requirements of professional training, employees, especially management cadres, are also required to have a high policy level. Therefore, there are both the same requirements and individual needs when training employees. The most taboo of training is the uneven level of training objects, because the design of training content is usually very targeted, and the same training content often has a big gap because of different audience groups.

From this perspective, the content of property management training can be divided into three categories: basic category, professional category and application category.

Basic category is mainly to learn, understand and master the relevant laws and regulations of property management and basic operating procedures and methods, which is the guiding knowledge and content of daily work.

Professional category: it mainly involves the professional knowledge and skills required for specific work. Some of this content can be achieved through the training of property management enterprises, such as the job training of cleaning and greening personnel; However, it is not enough to rely only on the training of property management enterprises, such as professional knowledge and skills of engineering technology, but also provided by social basic education, academic education and vocational skills education. Property management enterprises selectively recruit talents with required professional knowledge and skills, and supplement and enrich them through internal and overseas training.

application category: it mainly refers to the knowledge and skills that must be used to do a good job in property management, such as etiquette common sense and communication skills needed to face customers. Because most positions in property management have customer communication and service level, there are requirements for corresponding norms and skills. In addition, this aspect should also include the training carried out by property management enterprises in implementing certain management measures, such as the training carried out to implement the standards by implementing the

ISO91 quality assurance system or the enterprise CI image system, and the training aimed at promoting the corporate culture, thereby increasing the cohesion and external divergence of enterprises.

Secondly, the training course design should be targeted.

this not only means that the trainers should be targeted, but also make reasonable arrangements for employees with different qualities, levels and requirements according to the company's management objectives and policies. For example, for the training of cleaning and greening personnel, it is not necessary to train the property machine