Eight words of telecom service concept

The telecom service concept is "customer first, service with heart".

Dedicated service "is the inevitable requirement of" customer first "; Dedicated service requires us to put ourselves in the user's shoes, do everything possible to provide services for users, take customer satisfaction as the main criterion to measure service work, wholeheartedly meet customer needs and strive to achieve customer satisfaction.

China Telecom issued and implemented six service initiatives of "better service, freer", covering "wisdom, care, network, consumption, convenience and security", focusing on bridging the digital divide with the elderly, enhancing mobile network perception, making users understand consumption, and launching a series of innovative services. As the current reality of "red telecom, serving the people wholeheartedly", "free service" is a direct embodiment of responding to customer demands and a new era of pursuing customer satisfaction.

Brief introduction of China Telecom

China Telecom Group Co., Ltd., referred to as "China Telecom" or "China Telecom Company". Established on April 27th, 1995, China Telecom is a state-owned super-large communication backbone enterprise and a global partner of Shanghai World Expo. It has been selected as one of the "Top 500 Enterprises in the World" for many years, mainly engaged in comprehensive information services such as fixed telephone, mobile communication, satellite communication, Internet access and application.

By the end of February 20021and 65438+,the number of fixed telephone users was107 million, the number of mobile telephone users was 372 million, and the number of broadband users was170 million. The total assets of the group company are 907.8 billion yuan and the total number of employees is more than 400,000.

2019 On June 6th, the Ministry of Industry and Information Technology officially issued a 5G commercial license to China Telecom. On June 5438+February 65438+February 2020, China Telecom and China Communication University signed a strategic cooperation framework agreement in Beijing to jointly promote the application of 5G smart media and the development of communication industry. At the same time, the two sides also played their respective resource advantages and jointly established the "5G Intelligent Media Communication and Industry Research Institute".