The service concept of Beijing Xinxing Hospital Co., Ltd.

Establishing Humanized Service Mode in Beijing Xinxing Hospital 10 Summary of Articles

1. Beijing Xinxing Hospital takes "patient-centered, humanized service" as its core service concept.

2, the establishment of outpatient service "one-stop service platform". The outpatient nurse must take the patient to the ward and give it to the ward before leaving.

3. Set the green channel urgently. Let nurses or carers follow patients and provide convenient and meticulous services for patients.

4. Integration of registered payment. Beijing Xinxing Hospital has also opened various convenient green channels such as online registration, WeChat registration and telephone hotline registration. It is convenient for patients to register, avoid difficulties in registration, and strive to let foreign patients see the disease in time. Each floor has a registration fee collection office and a service window, which eliminates the phenomenon of queuing for registration and taking medicine and is convenient for patients.

5, high-quality medical guidance service, adding medical guidance signs. It is suggested that some floors should be provided with medical guides to guide patients to seek medical treatment. It is suggested that the walls and floors of all floors should be marked with comfortable guiding signs for patients to see at a glance.

6. Build a "ward family" to win the trust of patients. The implementation of "meticulous care" in the hospital, the nursing is in place, and the responsibilities are clear. Nurses must prepare warm water when delivering medicine, so that they can deliver the medicine to their hands, see the entrance and take it well before leaving. "Family ward" is to enable patients to clearly understand medical treatment and consumption, and provide patients with reassuring, comfortable and safe humanized services.

7. Assist the diagnosis department to respond quickly, improve the accuracy and speed of detection, and closely cooperate with clinical departments.

8, formulate health supervision mechanism. Environmental sanitation must be neat and clean, and cleaning staff should regularly and irregularly remove dirt. Whether the toilet smells is definitely not a trivial matter. Whether the management of a hospital is in place depends first on how the toilet looks.

9, monthly or quarterly selection of one or more "civilized service star", and give public praise and reward.

10, establishing "humanized service management office". Be responsible for strengthening and improving the ideological and political work of the staff and workers in the hospital, and cultivating their patriotism, love for the hospital, dedication and good professional ethics; Formulate and implement various measures to improve service level, and constantly study innovative service methods.