How to improve the level of public transport service for passengers

1. Establish an effective passenger information feedback system, listen to passengers' opinions extensively and respond to them in time; Take passengers' evaluation of staff as reference information for internal evaluation; Choose people with good and fair service attitude to answer or handle passenger complaints. Other service industries have measures to pay a return visit to customers and solicit opinions, hoping to learn from them.

Can we set up a suggestion book according to the specific situation of the bus, and the company will send people on board regularly or irregularly to solicit opinions?

2. Set up slogans of civilized driving and civilized riding on the bus, such as: "Stop many times, report the stop in time, prompt in time", "The bus advocates that the elderly can get off at the front door" and "Everyone will be old, please respect the elderly". It is suggested that the existing "special seat for the elderly, the sick and the disabled pregnant children" be changed to "please give your seat to the elderly, the sick and the disabled pregnant children".