How to complain about airlines?

If you are not satisfied with the aviation service, it is recommended to complain to the airline first. If you are not satisfied with the handling of their complaints, you can complain to the Consumer Affairs Center of the Civil Aviation Administration.

(1) The official complaint channels of China Southern Airlines are as follows:

1, telephone complaint

Domestic telephone numbers: 95539- 1-9, 4006695539- 1-9.

Overseas telephone numbers: +86 4008695539- 1-9, +86-20-22395539- 1-9.

Business hours: 7×24 hours?

Service content: comments, suggestions and complaints. ?

2. Online complaint channel: China Southern Airlines-user feedback.

(2) The complaint method of CAAC:

1. CAAC has a special channel for accepting consumer complaints, and can directly enter CAAC official website.

2. Find the social supervision section at the lower right of the home page, and click the "Consumer Complaint" icon to enter the relevant consumer complaint page.

Extended data:

The Regulation on Normal Flight Management (hereinafter referred to as the Regulation) came into effect on 20 17 1. This regulation, which is widely concerned by the industry and society, is the first economic regulation of the Civil Aviation Administration to regulate the normal work of flights.

The "Regulations" further clarify the responsibilities of airlines, airports, air traffic controllers and other air operators from the aspects of normal flight guarantee, delay disposal, passenger complaint management, supervision and management, and legal responsibilities, and provide a legal basis for safeguarding the legitimate rights and interests of passengers and ensuring the normal order of air transportation.

In the first section of Chapter III, the Regulations clearly stipulate that it is up to airlines to decide whether domestic carriers should compensate for flight delays, and the conditions, standards and methods of compensation. Domestic carriers need to formulate and improve flight delay compensation standards according to their own conditions, and report them to the Civil Aviation Administration and the regional administration for the record, and make them transparent and open to the public.

References:

China southern airlines-customer service center

Civil Aviation Administration-Public Information