3 15 Three Articles on Consumer Rights Day

# Experience # Introduction 15 in March every year is the International Consumer Rights Day, which was decided by international organization of consumers unions on 1983. Its purpose is to expand the publicity of the protection of consumers' rights and interests, so as to attract worldwide attention, thus promoting cooperation and exchanges between consumer organizations in various countries and regions and better protecting consumers' rights and interests internationally. The following is.

The first consumer rights day experience 3 15

March 15 every year is a "festival" for consumers. On this day, all kinds of cases, from newspapers, television to the internet, will be launched or investigated in a planned way, or unannounced visits, exposing shocking consumer fraud. This year, "3. 15" once again exerted strong pressure on unscrupulous manufacturers, from the failure of automobile gearbox to the supermarket changing the label to sell expired food, and then to "dirty" snack bars, so that "commercial justice" can be further extended. Infringement on consumers' rights and interests is a cancer in the business world. The most direct victims are undoubtedly consumers, whose property and even life safety may be threatened. If fake and shoddy goods are allowed to flood the market and indulge in short weight and short weight, it will eventually damage the market and worsen the business environment because of "bad money driving out good money" More importantly, boosting consumption capacity and releasing consumer demand is the general trend of a prosperous economy. If the rights and interests of consumers are not safeguarded, the market economy will take detours and detours. From this perspective, whether it is the government, businesses or consumers, it should become an important force to safeguard the "consumer rights".

In fact, all kinds of problems that infringe on consumers' rights and interests are not unique to China today, but have existed since the commercial behavior of human society. The book Slaughterhouse, which shocked the United States and reflected food safety and hygiene problems, revealed the consumer rights and interests in the "gilded age" in the United States. In the transition period of rapid economic development and imperfect modern mechanism, there will be counterfeiting in the market. At present, China is at such a turning point. With this understanding, we can better understand the root cause of the flood of counterfeit and shoddy goods in the market, and we can more firmly put an end to counterfeit goods and purify the market.

In recent years, the media has done a lot of work in exposing unscrupulous businesses and protecting consumers' rights and interests, which is of great benefit to purifying the business environment. As a social tool, this is the responsibility of the media. However, in order to solve the problem completely, it is not enough to rely solely on the power of the media. It also needs scientific legislation and strict law enforcement by government departments, businesses to abide by business ethics, and consumers to safeguard their rights and interests within the framework of the rule of law with the true spirit of "can't just forget it".

The government is duty-bound to protect the business environment, including legislation and law enforcement. To protect consumers' rights and interests, we must first have rules to follow. With the rapid development of economy and society, the system and means must keep pace with the times. For example, with the blowout development of online shopping, traditional anti-counterfeiting measures seem to be inadequate; For another example, new illegal acts such as stealing users' private information through technical means should also be considered in legislation and law enforcement. On March 15 this year, the Measures for Punishment of Infringement on Consumers' Rights and Interests was officially implemented, which provided more weapons for law enforcers.

"Although the processing is complicated, you dare not save labor. Although the taste is expensive, you dare not reduce material resources." This couplet is hung at the door of every Tongrentang drugstore. The longevity of Tong Ren Tang has a lot to do with the honest management concept expressed in couplets. In the game between merchants and consumers, the former usually occupies the information advantage, and it is difficult to form effective constraints on merchants by a few consumers alone, so the business ethics and business philosophy of merchants are very important. Successful enterprises have their own brilliant points, but they all have a * * * nature, that is, they attach great importance to the rights and interests of consumers, and they will always be "guerrillas" at first hand, and they can't build a century-old shop with one hammer.

At this year's CCTV "3. 15" party, 18 Chongqing elderly people won the "3. 15 Special Contribution Award". These elderly people, with an average age of 65, formed a volunteer rights protection workstation, which saved tens of millions of yuan in economic losses for consumers. The spirit of the elderly should be an example for consumers. Government supervision is an option, and judicial relief is a way, but it should be consumers themselves who actively protect their rights. Less "a few pennies are worthless" and more "fighting for rights is a moral poem" is a mature "consumption consciousness".

Chapter 2 3 15 Consumer Rights Day Experience

Because of the epidemic, 3. 15 in 20xx is a bit special. Last March 15, an important ceremony-CCTV 3. 15 party was postponed. But this does not mean that the protection of consumers' rights and interests can be weakened. Especially at a time when the epidemic situation is urging "new consumption" and "cloud economy", and consumption patterns and scenarios are accelerating changes, how to keep pace with the times to protect consumers' rights and interests has also become a topic of great concern. Needless to say, changes in consumption patterns have brought many new challenges to the protection of consumers' rights and interests.

On the one hand, the shortcomings of consumer rights protection are further amplified in the new consumption era. For example, during the epidemic, online consumption accelerated, and the defects in supervision of some industries and protection of consumers' rights and interests in some areas became more obvious. The media said that prepaid consumption was affected by the epidemic and faced many uncertainties. After some offline consumption is transferred to online, new disputes arise due to service quality or quality.

On the other hand, with the rise of new consumption, the corresponding consumer rights protection system also needs to be expanded and upgraded.

Specifically, we should do two things well. First, the protection of consumers' rights and interests under the old and new consumption scenarios needs to be well connected. The epidemic has led to "non-contact consumption"-from traditional take-out and online shopping to fitness and online sales. In the new consumption scene, the protection of consumers' rights and interests is bound to respond to new variables in time. Second, the accelerated emergence of new consumer products and services has brought new consumer rights protection issues to the traditional regulatory system. For example, the quality of new products and services and the construction of standard system will inevitably lag behind the pace of market innovation. In such a transitional stage, how to balance the relationship between the necessary protection of consumers' rights and interests and the prudent tolerance of new things is a new topic.

In recent years, new things such as getting a car and enjoying a bicycle online have given a lot of inspiration. With the opening of "new infrastructure" with 5G and artificial intelligence as the main content, the scale of information digital consumption will accelerate. If it is predicted that by 2020, the scale of information consumption in China will reach 6 trillion yuan. The rise of such a brand-new and more complex new consumption field undoubtedly tests the updating speed and professionalism of laws and regulations on consumer rights protection. This is not only a task that can be completed only by the consumer protection department, but also the necessity of collaborative governance is more prominent.

It should also be noted that new technologies have accelerated the process of new consumption and provided a stronger foundation for protecting consumers' rights and interests. For example, with the help of big data technology, consumer rights protection can be more accurate; Many new technologies can also help to trace the quality and supervise the whole process of new products and services, which can also provide more powerful protection for consumers' rights and interests in advance.

In addition, the "Implementation Opinions on Promoting Consumption Expansion and Upgrading" jointly issued by 23 departments recently proposed to create a safe consumption environment in an all-round way. Among them, such as improving the personal information protection system and post-consumption evaluation system, vigorously optimizing the online consumption environment, and intensifying efforts to crack down on black industrial chains such as online billing and speculation; Strengthening the 123 15 administrative law enforcement system and the informatization construction of consumer rights protection, forming an online and offline consumer rights protection service system and strengthening the administrative protection of consumers' rights and interests are also consumer rights protection measures worthy of improvement and implementation in the new consumption era.

As pointed out by professionals, the current protection of consumers' rights and interests is facing the new situation that "the chronic disease of traditional consumption has not been removed, the rise of new economy such as the Internet and the continuous expansion of new consumption fields have brought many new consumption disputes". This requires that the old problems should be solved quickly, and the new problems should be adjusted in the revision and improvement of legal policies and even the input of resources. The whole system of protecting consumers' rights and interests should have more acute and efficient consciousness and ability to optimize and improve.

Judging from the trend that consumption has become the main driving force of economic growth, strengthening the protection of consumers' rights and interests and creating a healthier consumption environment are becoming more and more important for achieving high-quality economic development. The contribution rate of final consumption expenditure to GDP growth in 20 19 is as high as 57.8%; The xx report also pointed out that it is necessary to improve the institutional mechanism for promoting consumption and enhance the basic role of consumption in economic development.

Chapter III 3 15 Consumer Rights Day Experience

Every year is 3. 15, and this year is different. Due to the epidemic, the broadcast of the ceremonial CCTV 3. 15 party was postponed, which was different from the overwhelming guarantee in previous years. In recent days, actions to promote consumption have come and gone, and the voice is getting louder and louder. This does not mean that the protection of consumers' rights and interests is not important and the situation is not grim. The outbreak of epidemic provides a new perspective for the protection of consumers' rights and interests. The emergence of the "black swan" of COVID-19 epidemic has brought difficulties and challenges to the realization of the economic and social development goals throughout the year. In the long run, China's economy is a resilient sea, which can fully cope with short-term shocks. But it is undeniable that the current economy has been affected, especially the catering and other service industries. In the "troika" that drives economic growth, consumption is particularly important. Low consumption will inevitably lead to industry compression. It is precisely to promote the recovery of the consumer market that many proposals and coupons are used to promote consumption growth.

The effect of these emergency measures remains to be proved by practice. But stable consumption means stable economy, and stable economy means stable employment, which is beyond doubt. Its clear orientation and strong determination run through the whole process of promoting consumption measures. The completion of consumption behavior depends on "pocket", that is, whether there is money in the pocket; It also depends on the "grain bag" to see what products and services the market provides; It also depends on the "head", which is the consumption experience supported by the consumption environment. It is hard to imagine that the market is full of traps, and every step may fall into the pit. How dare consumers spend boldly? It seems that the protection of consumers' rights and interests depends on consumers, but in fact, it is the economy and society that ultimately benefit. This puts forward higher requirements for cleaning up the pots and pans that restrict consumption and the consumption environment under the background of epidemic situation.

The protection of consumers' rights and interests is always going on. At present, we are faced with the situation that "the chronic disease of traditional consumption has not been removed, the rise of new economy such as the Internet and the continuous expansion of new consumption fields have brought many new consumption disputes". On the one hand, in the traditional field, there is still a long way to go to protect consumer rights. On the other hand, the change of consumption scenes and the transfer of consumption terminals have brought new challenges to the protection of consumers' rights and interests. During this epidemic, let's not talk about the difficulty of refunding tickets, fake and shoddy masks and other issues. Taking the new thing of "non-contact consumption" as an example, what challenges will it bring to consumers' rights protection in the future is worth studying and paying attention to.

It is important to hedge the impact of the epidemic and expand consumption. In order to release the restrained and frozen consumption, cultivate and expand the new consumption and upgraded consumption born in the epidemic prevention and control, and supplement the physical consumption and service consumption, it is necessary to create a safe consumption environment in an all-round way. The "Implementation Opinions on Promoting Consumption Expansion and Upgrading and Accelerating the Formation of a Strong Domestic Market" puts forward clear requirements in the fields of strengthening market order supervision, actively promoting the construction of credit system in the consumer field, and fully unblocking consumer rights protection channels. In the process of implementation, we should fully see that the current consumer infringement is increasingly characterized by cross-line and cross-media, and consumer rights protection is also characterized by cross-regional and cross-departmental characteristics. Only by opening up online and offline, communicating inside and outside the door, and coordinating resources from all sides can we do a good job in the consumption environment.

While doing a good job in epidemic prevention and control, it is of great significance to promote the expansion and quality improvement of consumption. The consumption environment under the epidemic situation has special significance and is by no means a dispensable ornament. Protecting consumption and promoting consumption are interlinked, and improving the environment is actually promoting consumption, which gives different meanings to 15 in March this year. If the stimulus measures are only temporary measures, then strengthening the protection of rights and interests is the long-term policy. Doing a good job in protecting consumers' rights and interests is actually to improve the consumption environment and contribute to stabilizing consumption, economy and employment.