Haidilao-style service, what is Haidilao-style service?

Haidilao's service can be summarized in 16 words: responsive to requests, meticulous, caring, and small favors.

Responsiveness means that when a customer has any questions and requests to the Haidilao waiter, the Haidilao waiter needs to agree as soon as possible, try to solve the problem and feedback the result to the customer. Don't let customers feel that the waiter is perfunctory.

Meticulousness is an extension of responding to requests. In the face of any small matter, the waiter should pay full attention to it and treat it lightly.

Cheering and asking for help is the waiter’s sincere care and help.

Small favors. Haidilao has many free services, but no one can experience them all completely. Due to the customer's consumption psychology, all you need to know is that there is such a service in the restaurant. Whether you are willing to spend time waiting in line is your choice, but in fact, you are already satisfied in your heart.

For example, when a customer enters the parking lot of Haidilao, a Haidilao door will immediately come to greet them and guide them into the elevator leading to Haidilao. Under normal circumstances, there are already people waiting at the elevator entrance, and customers continue to be introduced into the waiting area or dining area. Entering the dining area, the Haidilao waiter's crisp and responsive voice is like ice-cold watermelon in the dog days of summer, making customers feel very comfortable. They are responsive to every request and considerate, and they are at their best at this time.

There is also a warm reminder in the Haidilao women's restroom: If you are inconvenient and need help during those few days, please contact our cleaning staff.

They also prepared two rolls of toilet paper for customers next to the toilet seat for customers' convenience. This kind of thoughtful and meticulous caring service is called Haidilao service.

Extended information:

Introduction to the characteristics of Haidilao:

1. The service attitude is particularly good. Because there are many diners and there are often queues, the restaurant provides free manicures, shoes, hand protection, free drinks, snacks and fruits to waiting customers. Moreover, the waiters come from all over the world, so you can find fellow servicemen and their attitude is very warm. The service is attentive, and there is even a dedicated person in the bathroom to serve, including turning on the faucet, squeezing out hand sanitizer, handing out toilet paper, etc.

2. Authentic taste and outstanding characteristics. Haidilao hot pot has more than 10 kinds of pot bases, such as: butter hot pot, mandarin duck hot pot, tomato hot pot, mushroom soup pot, etc. In terms of price, there are slight differences in different regions. Most stores have a self-service condiment station with more than 20 kinds of condiments, which you can mix according to your own taste preferences. In addition, there are free fruits, which vary according to the season, such as cherry tomatoes, cantaloupe, and watermelon. etc.; there will also be millet porridge or white fungus soup.

3. Good quality and low price. All dishes at Haidilao can be ordered in half portions, half price at half portion. This allows you to taste a wider variety of food at a lower price.

Reference materials:

Haidilao----Baidu Encyclopedia