The role of insurance in the 5 12 earthquake

China Life Insurance Co., Ltd. Wenchuan County Branch was established in April 2006. * * * has 65,438+076 employees, of which ethnic minority employees account for 78%. In 2007, the premium income of Wenchuan Branch was RMB 65,438+0,526,5438+0,000, of which RMB 3,665,438+0,000 was paid in the first year. In the first quarter of 2008, the total premium was more than 5.25 million yuan, of which the first year premium was 6.5438+0.96 million yuan, which achieved a "good start" in 2008, occupying more than 90% of the life insurance market in Wenchuan, ranking first in the life insurance industry. In 2007, he won the Group Insurance Management Award of Chengdu Company; In 2006 and 2007, it won the title of "Advanced Unit of Spiritual Civilization" in Wenchuan County for two consecutive years. In June 2008, it was awarded the honorary title of "Worker Pioneer" by the All-China Federation of Trade Unions and the honorary title of "National Financial May 1 Labor Award" by the China Financial Trade Union. In the face of disaster, they stood up their unyielding backbone. On the afternoon of May 12, 2008, the employees of Wenchuan County Branch handled the business for customers with enthusiasm as always. 14: 28, a violent earthquake suddenly occurred. Suddenly, the earth roared, smoke billowed, the computers and drinking fountains in the office rolled, the air conditioner on the wall hit the employees, the whole building was crumbling, and the customers in the lobby panicked and screamed and cried everywhere ... Faced with such a serious disaster, the members of the manager's office of Wenchuan Branch held an earthquake relief work meeting in the car in an emergency that was completely out of touch with the superior company. At the first time, an "earthquake relief leading group" and an "earthquake relief commando team" headed by the Party branch secretary and manager were set up to launch emergency plans for major events and make arrangements for earthquake relief work, and all members of * * * party member and * * * were required to play an exemplary role and take the lead in the earthquake relief work. On the one hand, organize the emergency transfer of personnel in this department to ensure the safety of employees; On the other hand, actively organize manpower to risk aftershocks to transfer important documents, files, cash, seals and other important materials of the company to a safe place. "5. 12" Wenchuan earthquake caused power, water and communication interruption in the whole county. Wenchuan County completely lost contact with the outside world and became an isolated city, and the office area of Wenchuan Branch was almost completely destroyed. Yingxiu town was razed to the ground, and a large number of business people's houses collapsed, and their relatives were separated and homeless, resulting in extremely heavy losses. At the time of the earthquake, more than 100 employees of the company were handling various businesses, and the situation was very critical. In the roar of a landslide, at the risk of mountain collapse and being hit by flying stones, the manager and the comrades of the "Earthquake Relief Commando" searched around for lost business partners and expressed their condolences to the injured employees. Under the difficult conditions of inconvenient transportation and communication interruption, they held the firm belief of never giving up and never giving up, searched everywhere in the opaque county, and finally got in touch with 20 office staff and 153 salesman. Hu Jing, manager of Wenchuan County Branch, worried that someone would take advantage of the chaos to rob, and rushed back to the company with the driver, risking aftershocks to stay outside the office building and spent the first sleepless night after the earthquake. Because the members of the company manager's office were fearless and well-organized, no one was killed or injured in the company that day, and no important vouchers and cash losses were caused, which reduced the property losses of the company as much as possible. While actively saving themselves, the commandos also actively participated in the rescue work organized by the local government, delivered water and vegetables to the local victims, and assisted the government in disinfection and epidemic prevention in the residential areas after the disaster, effectively preventing the outbreak of the epidemic after the disaster, winning social recognition and praise, and showing the love and strength of the people of China Life to the world. The occurrence of "5. 12 Wenchuan Earthquake" is a human disaster and a great test for the customer service of China Life Insurance Company. On the third day after the earthquake, due to poor communication, it was impossible to know the epicenter of Maoxian, Lixian and Yingxiu. The company manager's office made a decisive decision and risked his life to send three teams to three areas on foot. On the one hand, we understand the casualties of business personnel, on the other hand, we actively set up claims service stations to accept insurance claims reporting consultation, and set up temporary consultation points in several open areas to accept 17 reporting. On May 25th, the company's network was connected by using the equipment snatched from the ruins by the commandos. On the one hand, actively make customer claims, on the other hand, launch new orders to expand business. On June 1 day, the company held a special morning meeting on "Rebuilding Home with One Heart" in Wenchuan, and the employees of the company were determined to devote themselves to post-disaster reconstruction with a brand-new attitude. They faithfully performed their duties in post-disaster reconstruction. More than a year has passed since the "5. 12" Wenchuan earthquake. In this year, all the staff of Wenchuan National Life have never been depressed, never slacked off, never forgotten gratitude, never forgotten to speed up development, save themselves and rebuild their homes! They go all out to help themselves, stick to their jobs in tents, board houses and temporary offices, and actively do a good job in various claims services. On the road cut off by mudslides, there are always people who wade across mountains and rivers to help customers handle claims; In the board houses of the government temporary resettlement sites, you can always hear their warm words of sending compensation to the masses and patiently explaining insurance services. As of April this year, all the earthquake compensation cases of Wenchuan Company have been closed, which has sent economic compensation and spiritual comfort to the affected people. Our customers sincerely sigh "China Life, we can trust". Natural disasters did not destroy their will, and earthquakes did not stop their progress. Over the past year, all employees of the company have been striving for self-improvement and hard work. In terms of business development, taking earthquake claims as an opportunity, we went deep into Tibetan villages in Qiang township and publicized them widely. After the disaster, people's awareness of risk has been continuously enhanced, and there is even a phenomenon of queuing to buy insurance at Yingxiu service point in the epicenter. In the post-disaster reconstruction, Wenchuan Company put forward two goals: first, business development, requiring employees to carry forward the spirit of earthquake relief and strive to create the best performance. The second is reconstruction, which puts forward that "do your own work, sweat your own sweat and do your own thing;" Sign your own bills, earn your own money and build your own house. In 2009, Wenchuan 136 people made great efforts in the spirit of not being discouraged and not giving up, and set a new record in the ruins after the earthquake. By the end of May 2009, the premium paid in the first year had exceeded 2 million (of which 10 accounted for 86%), up by 2 1% year-on-year, and the card handling premium1230,000 yuan, up by 6 1% year-on-year, and the target achievement rate was 520%. Futures delivery completed 86% of the annual target tasks assigned by the superior company, and card delivery completed 56% of the annual target tasks. This achievement is the best reward for Wenchuan Guoshou people's care and love for Wenchuan County Branch from all walks of life and superior companies. Some people say that insurance is an industry that conveys love and hopes, while others say that insurance is an industry that does good deeds and cultivates personality. In this devastating earthquake that shocked the world, China Life has stood up a strong backbone, brought care to everyone in need, and explained the true meaning of insurance with its own practical actions. ■

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Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.