What are the office building property service standards?

The property management service of office buildings is a public service provided by property management companies for all users. The service fee has been included in the property management fee paid by the owners and tenants. So what are the contents of the property service standards for office buildings?

First, the service content and service quality standard of housing maintenance management

1. The facade of the house shall be in good condition, clean and tidy, free from dirt, damage and eyesores, and the exterior decoration shall be coordinated in color and materials and unified in style.

2. The main body and structure of the house are intact, and the qualified rate of building quality is over 98%.

3. Provide comprehensive property maintenance management, carry out preventive maintenance, effectively maintain and improve the service life of the property and its supporting facilities, and reduce management costs.

4. Housing maintenance involves the main structure of the building, the main equipment system, the overall image of the building or public safety. There must be a complete commencement report, planned construction period, project budget and work records, safety technical disclosure procedures and project quality acceptance procedures, a complete completion report and a perfect warranty system, and engineering data on file for future reference.

5. When the house is in emergency repair, it should be repaired immediately, and other repairs should be completed within 2 hours. The timely maintenance rate is 98%, the qualified rate is 100%, and the timely elimination rate of dangerous situations is 100%. Detailed maintenance records are available.

6. The house number is clear and publicized in a conspicuous position, with a floor plan and signs to guide the direction.

7. The housing archives are well managed, with a clear catalogue for future reference and a special person responsible for management.

Two, public equipment management service content and service quality standards

1. The public equipment drawings and files are complete, the equipment account records are clear, the management is perfect, and it can be checked at any time.

2. Each major and type of work has strict operating procedures, technicians and maintenance operators have been trained professionally, and special majors have certificates to meet the post requirements.

3. The equipment is in good condition and running normally, and the equipment operation record is detailed. There is a special maintenance system, and there is no hidden danger of accidents.

4. If there are no special circumstances, the power supply must be fully supplied for 24 hours, and the voltage fluctuation is within the allowable range of the state.

5.？ Domestic water (high-pressure pump, pool and related facilities and equipment)

There are strict management measures and corresponding disinfection measures, health permits and operators' health permits, and the water quality meets the national standards.

6. Ensure the normal operation of the elevator, the elevator car is clean and sanitary, and the ventilation and lighting are good. Panic button and intercom equipment are normal. There are obvious auxiliary signs such as operating instructions and no smoking instructions in the elevator.

7.？ Elevator has professional maintenance, safe operation and maintenance rules and regulations are sound, and operation and maintenance are recorded. Conduct regular inspection according to national regulations.

8.？ Central heating is carried out in accordance with the time stipulated by the state. Comply with various rules and regulations during operation, ensure normal operation, and have operation records.

9.？ All public facilities should be maintained and cleaned regularly to ensure clean appearance and good internal condition.

Three, public facilities management service content and service quality standards

1.？ The public supporting service facilities are in good condition, fully used, maintained and cleaned regularly according to the original design purpose.

2.？ The public * * * water label frame and the water labels of all areas and details are unified and perfect.

3.？ The plaque of supporting service outlets is beautiful and neat, and the management is orderly.

4.？ * * * Public lighting facilities are in normal operation, and should be maintained and replaced in time.

5.？ The road is smooth, not occupied or used for other purposes, and the road surface is smooth and free from defects.

6.？ The sewage is discharged smoothly, and the drainage channel has no accumulated water and no peculiar smell.

7.？ Dangerous parts have obvious warning signs and complete preventive measures.

8.？ The maintenance of public facilities should be notified in advance and warned on site, and adequate preventive measures should be provided.

Four, greening service management content and service quality standards

1.？ * * * The layout of green space and courtyard greening is reasonable, flowers and trees are well matched, harmonious and beautiful.

2.？ There is a special person to maintain and manage the greening, and there is no damage, trampling, pests and diseases, and dying. Green space, flowers and trees should be watered regularly, fertilized, insect-proof, pruned and withered branches should be thinned.

3.？ All potted plants should be neat in appearance, free from mud and dust, peculiar smell, harmful substances and pests, and a water tray should be set at the bottom of potted plants. The water tray is the same color as the potted outer basin, which is very nice.

Five, environmental sanitation management service content and service quality standards

1.？ There are obvious no-smoking instructions and signs in public places. There are cigarette holders for smokers in appropriate places.

2.？ The sanitary facilities are perfect, and there are cleaning facilities such as garbage bins and garbage rooms. All cleaning facilities are clean and tidy in appearance, with uniform signs and no peculiar smell inside.

3.？ Garbage should be bagged and cleaned quantitatively on time. All garbage should be placed in the designated place, and the garbage collection box should be clearly marked according to the garbage category.

4.？ The floors, walls, stair handrails and window sills of indoor stairwells, passages and corridors are free of dust and the glass is bright. The computer room is clean and tidy, with good ventilation and lighting.

5.？ Outdoor roads, green spaces and public places are free of scraps of paper, cigarette butts, plastic bags and other sundries or other wastes.

6.？ Clean up the snow on the road surface in time after snow, and clean up the accumulated water, pollution and siltation in time after rain.

7.？ No illegal and illegal temporary buildings and buildings.

8.？ Do not throw, misplace, paste, scribble, carve or hang.

9.？ Public places should be cleaned regularly, and the ground, facade and ceiling are pollution-free.

10.？ All floors and walls should be provided with targeted treatment, maintenance and cleaning services to keep them clean and beautiful. The treatment and maintenance procedures are perfect, the steps are clear, and they meet the relevant operating standards; Regularly wax and polish the floor of the lobby and elevator hall to ensure that the surface is smooth and there is no obvious residue.

Service content and service quality standard of order maintenance management

1.？ A 24-hour public security patrol system is implemented within the scope of property management, and all public areas are subject to uninterrupted monitoring and visitor registration. Effectively patrol and protect important safety parts and key protection parts, and give full play to the safety measures combining civil air defense with technical defense.

2.？ Highly dangerous goods are prohibited from entering the red line of the property. The stock of inflammable and explosive articles needed for daily work in the property should not exceed the consumption of one job. There are strict management procedures for entering and leaving the building, detailed management regulations and records for the time and route of entry and exit, and corresponding emergency measures.

3.？ All staff members wear uniform uniforms and badges during their work, and are courteous and considerate in management and service.

4.？ Security personnel are clearly marked on duty, familiar with the situation in the building, standardized in work, rigorous in style, with patrol records on duty, and all security measures are implemented.

Seven, parking lot and vehicle parking management

The vehicles entering and leaving the parking lot are strictly controlled, the vehicles are parked in an orderly manner, the site is clean and sanitary, and there is no pollution or damage, and the vehicle management system is perfect.

Eight, fire supporting management service content and service quality standards

1.？ The fire-fighting system is clearly marked, the equipment is in good condition, and the fire-fighting facilities are easy to use, so as to ensure that they can be activated at any time.

2.？ Equipped with full-time or part-time fire management personnel, regular fire training and drills, to ensure the fire safety of all personnel.

3.？ The fire escape is unobstructed, the guiding instructions are obvious, and the lighting is sufficient.

4.？ All fire-fighting facilities, equipment and accessories must comply with Dalian's fire laws and regulations.

5.？ Ensure that fire fighting equipment and facilities are in normal use, tested regularly, and recorded in operation inspection.