Work Summary of Power Supply Company in 2020

Work Summary of Power Supply Company in 2020 (I)

In 20xx years, under the correct leadership of xx Municipal Party Committee and Municipal Gove

Work Summary of Power Supply Company in 2020

Work Summary of Power Supply Company in 2020 (I)

In 20xx years, under the correct leadership of xx Municipal Party Committee and Municipal Government, xx Power Supply Company earnestly implemented the Regulations, the Provisions on Information Disclosure of XX Provincial Government and the Provisions on Government Affairs Disclosure of XX Province, and achieved certain results. The government information disclosure of Huludao Power Supply Company in 20xx years is summarized as follows:

First, the construction of the leadership system and working system of open government affairs

In order to further improve our company's government affairs publicity work and comprehensively promote the government affairs publicity system, according to the spirit of the relevant documents of the office of xx Municipal Government Affairs Publicity Leading Group, a government affairs publicity leading group headed by xx, the general manager and party secretary of the company, was established. The members of the group include the office, the Ministry of Supervision (the office of the Commission for Discipline Inspection), the marketing department, the power dispatching control center and various power supply branches. The office of the leading group is located in the Ministry of Supervision (Office of the Discipline Inspection Commission), and is responsible for the organization, coordination, comprehensive guidance and daily work of the company's government affairs. At the same time, the responsibilities of all relevant departments are clarified.

Second, actively respond to social concerns.

Keep close contact with Minxin.com, the municipal government, take the initiative to accept customer complaints from Minxin.com, and actively solve existing problems. In 20XX, * * * accepted 3 1 piece of customer complaints from Minxin.com, and all of them were handled, with the timely handling rate and customer satisfaction rate reaching 100%. Establish a customer supervision network in the city, hire social supervisors to carry out professional ethics construction, and regularly hold seminars for professional ethics supervisors and customer representatives at different levels and in various forms to listen to opinions and suggestions from all walks of life; Actively carry out door-to-door service, strengthen communication with customers, conduct "10, 100, 1000" visits, and actively solicit customers' opinions and suggestions; Strengthen communication with the government, and regularly report the power load and the company's work style construction to the municipal party committee and municipal government; Take the initiative to invite the leaders of the Municipal Ethics Office to visit the business window to guide the moral work. With the continuous improvement of the supervision mechanism, the comprehensive strength of the company has been further improved, thus promoting the healthy and sustainable development of the local economy.

Third, the construction of open channels for government affairs

According to the requirements of the provincial company, xx Power Supply Company announced the power supply supervision measures, business expansion and installation process, xx power grid sales price list, newly installed residential construction charging standards, ten employee services and ten power supply services on the wall of the city, district, county and township power supply business hall. The publicity materials on the information shelves of power supply business halls in cities, districts, counties and towns also published the above contents. In addition, 95598 service guide, fault maintenance guide, payment guide, electricity operation instructions and electricity common sense have been published. Post telephone 12398 and power supply service hotline 95598 in a prominent position on the wall, and consciously accept the supervision of power users.

Xx power supply company to do a good job in the city's people's power supply, to ensure that the city's people grasp the power outage dynamics in real time, to prepare for the power outage in advance, and to avoid the inconvenience caused by the power outage to the production and life of power customers, the power outage information announcement is made in the following ways:

1. When the power supply facilities need power outage due to planned maintenance, the power outage area, line, power outage time and power supply restoration time will be announced 7 days in advance through xx Evening News and radio rolling broadcast.

2. When the power supply facilities need power outage due to temporary maintenance, the power outage area, line, power outage time and power supply recovery time will be announced 24 hours in advance through xx Evening News and radio rolling broadcast.

The marketing department of the company is responsible for organizing relevant units to sort out the list of important customers who need to pay attention during the early warning of power grid operation risks, informing customers of early warning information in advance, guiding customers to strengthen the operation inspection of major electrical equipment, assisting customers to formulate feasible emergency plans and implement emergency measures to deal with emergencies.

The company actively participated in the "xx hotline" live program, and the company's main leaders visited the radio broadcast room, conducted extensive exchanges with the general public and customers, and seriously answered customers' inquiries and questions, which were widely praised by customers. At the same time, the company uses TV, radio, newspapers and other media to actively promote the company's service concept of "you use electricity, I care" and new policies and measures for quality service.

IV. Launching "5. 15 Open Government Affairs Day"

On May 15, xx Power Supply Company held the 20XX "May 15 Government Open Day" activity. The company will focus on improving the service quality of the system and promoting the openness of government affairs, strengthen the consciousness of actively disclosing government affairs information to the people, guarantee the people's right to know, participate and supervise, and make contributions to building a harmonious society and promoting the sound and rapid development of xx economy. The leaders of xx Power Supply Company attached great importance to this work, and xx, the deputy general manager of the company, led the heads and staff of the marketing department, market and major customer service room, power operation room and other relevant departments to carry out publicity activities in front of the power supply company.

During the activity, our company publicized the enterprise status, quality service, safe electricity use, electricity price and electricity charge to the whole society through publicity boards, leaflets and brochures. Xx, the deputy general manager of the company, had a close communication with the public and listened to the opinions and suggestions of the majority of power customers on the company's service work. Customer service staff carefully answered users' inquiries and complaints, publicized the company's new policies on quality service and national energy-saving policies, and handled electricity consumption and consulting business on the spot.

This activity distributed more than 300 leaflets to the public, such as fault repair guide, electricity price policy, electric power operation instructions, common sense of electricity consumption, "95598" electric power customer service hotline guide, fault repair process, etc., and answered 26 policy electricity consultation questions put forward by the masses on the spot, which made customers more deeply understand the social responsibility, service concept, service content and service mode of power supply enterprises, and made the company's government affairs publicity activities receive good results.

Through this activity, not only the service style of power supply staff was demonstrated, but also the channels of making government affairs public were expanded, which laid the foundation for making government affairs public and quality service work effective.

At the same time, the company's five power supply branches responded to the call of the county (city) to carry out publicity activities in the region.

Problems with verbs (abbreviation of verb)

Under the correct leadership of xx Municipal Party Committee and Municipal Government, our company has made some achievements in the work of making government affairs public, but we also clearly realize that there are still some shortcomings: the service level has not fully met the expectations of all sectors of society. Although the services we provide have been effectively improved in terms of convenience, rapidity, efficiency and affinity, with the development of society, power users have higher and higher requirements for the service level and means of power supply enterprises, and the depth and breadth of our service content can not fully meet the requirements of customers, so personalized and differentiated services need to be strengthened.

The main work plan of intransitive verb 20XX

Continue to expand the channels of government affairs disclosure, strengthen the effectiveness and timeliness of information disclosure, promote the "four advances" activities (entering schools, communities, enterprises and governments), strengthen the publicity activities on rural electricity safety, promote customers' credit cards to enter thousands of households, promote various payment methods, promote power knowledge publicity, guide customers to correctly understand power enterprises, increase publicity efforts, and strengthen publicity from public welfare, social responsibility and services to improve quality.

In the face of the new situation, we are confident that we will do better in the future open government affairs, actively fulfill our social responsibilities, serve the local economic development, and escort the economic development of xx City.

Work Summary of Power Supply Company in 2020 (II)

Since the beginning of this year, the company has conscientiously implemented the decision-making arrangements of its superiors, carried out the Party's mass line education and practice activities in a down-to-earth manner, adhered to the strict management of enterprises according to law, vigorously changed its style of work, worked hard, fully achieved the performance appraisal objectives, and made new progress in all work. The cumulative electricity sales in the whole year was 2.767 billion kWh, up 2.40% year-on-year; The qualified rate of urban comprehensive voltage is 99.999%. The comprehensive performance of the same industry in the base year ranks first among the four counties of the city company. In 20XX, it was awarded "Advanced Collective of Three Sets and Five Systems Construction" by State Grid Corporation and "Civilized Unit" by State Grid Corporation.

First, solidly carry out the party's mass line education and practice activities.

Fully implement the spirit of the 18th National Congress of the Communist Party of China, solidly carry out the Party's mass line education practice activities, strictly follow the general requirements of "looking in the mirror, dressing properly, taking a bath and treating diseases", and regard "eight efforts to solve problems" as the core task and main direction of the company's educational practice activities. * * * During the activity, we visited six departments, 1 1 team and 13 power supply stations, distributed 175 1 consultation sheets to customers, collected 182 questions and suggestions, and all of them were rectified and put in place. Focusing on "four winds" and conscientiously implementing the eight regulations, the number of articles issued by the company decreased by 22% year-on-year, the number of meetings decreased by 30%, the consumption of "three fairs" was greatly reduced, and the bus management and office space were fully standardized according to the requirements of superiors. Through the activities, the ideological understanding of all party member cadres has been further improved, their work style has been further changed, and their service awareness and ability have been further enhanced.

Second, the security situation remains stable.

Conscientiously implement the policy of "safety first, prevention first and comprehensive management", take "lean safety management" as the main line of safety production throughout the year, and strictly implement the work requirements of "three adherences", "three in place" and "three promotion". Fully implement the concept that dispatching is fully responsible for the power grid, strengthen the safety risk management and control of "three ways", "three analyses" and "three cooperations", and successfully complete the power and network protection tasks in special protection periods such as the commissioning of xx high-speed railway traction transformer and the construction of xx and xxIII lines. Carefully organized and completed 424 planned power outage maintenance work, 69 live work, 85 important power conservation tasks such as flue-cured tobacco power conservation. Focus on special inspections, and regularly organize a series of special inspection activities such as quality inspection of power transmission and transformation and distribution operation and maintenance on the basis of safety inspection in spring and autumn. The safety management of the company realizes the safety goal of "five noes and five non-occurrences". As of February 6th, continuous safe production was successfully realized for 3964 days.

Third, vigorously promote power grid construction.

New 220kV star cluster line, Conghuai line, Yunchong line and 220kV perforated traction transformer will be built in the main network, and new 220kV xx transformer,110kV xx transformer and 35kV xx transformer will be built, and110kV xx transformer will be rebuilt and expanded, with a total investment of about 350. The rural power grid has completed the construction and transformation of 24 10 kv lines, and transformed 93 administrative villages and 13 county towns, with an investment of about 45.927 million yuan. At the same time, the supplementary project of 20XX rural power grid will be started (the planned investment is 3.06 million yuan, and 20 administrative villages such as Nieqiao Village will be planned and transformed). Over the past year, the company has comprehensively deepened planning management, promoted planning work lean, and effectively played the planning technical supervision network. County planning has been highly recognized by provincial and municipal companies in terms of basic data collection and project warehousing accuracy, and has been promoted as a typical experience in the province. On February 3rd, 65438, as a representative of provincial power grid planning and construction, participated in the symposium on special investigation of power grid planning and development of State Grid Corporation, and made a special speech at the meeting.

Fourth, constantly optimize marketing services.

In-depth development of marketing services "illegal publications" work, adhere to strict management, strict assessment, the whole year * * * plans to investigate and deal with 78 serious violations, assessment of 362 people. Solidly carry out marketing inspection, organize anti-theft inspection and focus on cracking down, and * * * plans to pay the electricity fee and default use fee of 6,543,800 yuan+0,670 yuan. Effectively carry out the construction of power consumption information collection system and the collection of transportation and distribution data, fully complete the modeling of 15 1 rural power grid high-voltage lines, and further consolidate the basic marketing management. Actively adapt to the 95598 full-service centralized management mode, carefully find out the weak links and dangerous points in the service, implement the "Taiwan Province regional service manager system", collect the telephone number of 1 17000, and further compress the service chain. In 20XX, * * * handled 32,430 telephone services. Under the service pressure that the telephone traffic increased 15% year-on-year, the service complaints decreased by 45% year-on-year. Actively expand payment channels, promote bank withholding and self-service payment terminals, and realize "payment outlets for every village". In the whole year, new bank withholding users 195 166 were added, and the total signing rate of rural customers reached 58%. Postal collection outlets 18, credit cooperatives collection points 26, and self-service payment outlets 280. The emergency repair command class of distribution network was established, and the emergency repair process was changed from "parallel connection" to "series connection". The arrival time of emergency repair in urban and rural areas was shortened to 16 and 22 minutes respectively, and the service quality was further improved.

Verb (abbreviation of verb) The homogenization of rural power is progressing smoothly.

Focusing on the construction of standardized demonstration power supply stations, we will comprehensively promote the construction of streamlined data systems in township power supply stations. The provincial standardized demonstration power supply stations where Dawei Mountain and Dayao Power Supply Station are located were highly praised by their superiors. Standardize the daily operation and maintenance and emergency repair workflow of rural power grid, and improve the management level of rural power grid operation and maintenance. Complete the merger of the marketing system of rural power and its main business, carry out the construction of low-voltage centralized reading of rural power, and build a marketing business platform of "same standard, same inspection and same assessment". Completely cancel the delivery mode and successfully complete the goal of "breaking the problem" in rural power marketing. Strengthen the rectification of outstanding problems in power supply services, clean up and improve the basic information of rural power customers, and effectively improve the quality of rural power services. Strengthen the management of the workforce, standardize the intensive management and control of human resources in rural power, formulate the First-line Work Plan for New Employees in Rural Power, implement professional training for young employees, and comprehensively strengthen the construction of rural power teams. Take the initiative to care for rural power workers and raise 79,050 yuan for the families of seriously ill workers in Yonghe Institute. Solidly carry out benchmarking construction in rural power industry, and Chongchong Power Supply Station won the 20XX benchmarking production benchmarking power supply station of State Grid Corporation.

6. Enterprise management has been continuously strengthened.

Improve the standardization and standardization of financial work. Formulate an annual comprehensive budget management plan, which will be fully applied throughout the year after listening to opinions from many parties. Deepen the "intensive" management requirements, implement comprehensive budget standardization management and control, promote the comprehensive budget to be included in the refined management of business processes, and achieve consistent standards for fund pooling. Actively carry out a comprehensive investigation on managing enterprises according to law. Carry out special investigation and rectification of managing enterprises according to law in combination with the actual work, and improve the company's risk management and control capabilities. In order to prevent business risks of enterprises, strengthen capital audit, carry out supervision and inspection of managing enterprises according to law, and conduct audit investigation on power supply funds. Collective enterprises have developed steadily. Complete the annual plan target in 20XX years. According to the special investigation and rectification work plan of governing enterprises according to law, the business and process of collective enterprises are sorted out. Do a good job in the disposal of real estate companies in accordance with the law and regulations, and complete a series of acquisitions and transfers such as asset liquidation, audit, share liquidation and withdrawal.

Seven, "three constructions" to enhance the soft power of enterprises

Serve the production and operation center and lay a solid foundation for party building. Focusing on the work of the company's production and operation center, we will continue to promote the construction of the "Big Four" party organizations, strengthen the construction of the party member team, and highlight the role of the branch fighting fortress and the vanguard and exemplary role of party member; Successfully convened the party congress of the company and elected the new party Committee and discipline inspection commission of the company; Strive to improve the quality of party member team in the form of "secretary's party class" and "patriotic education on July 1"; Strengthen the construction of "four good" leading bodies, implement the decisions of party organizations, standardize inner-party life, and constantly improve the scientific and standardized level of party building work. The party's work style and clean government construction are not relaxed, and the work style construction is always unremitting. Fully implement the main responsibility of the party Committee and the supervision responsibility of the discipline inspection commission, conscientiously implement the responsibility of "one post and two responsibilities", and promote the transformation of the functions of the discipline inspection commission; Effectively carry out anti-corruption education, and the Commission for Discipline Inspection promptly reminds, prevents and focuses on supervision. There was no violation of the "eight regulations" throughout the year, and the annual responsibility goal of building a clean and honest government was fully completed. Give full play to the role of mass organizations and promote the harmony and stability of enterprises. Carefully organize and carry out the "China Dream and National Network Situation" employee reading year activities, actively carry out activities such as essay writing, * * building a staff library, and "reading more and contributing more" to encourage employees to become talents. Vigorously carry out training competitions and participate in 2983 professional trainings at all levels. Implementing talents to strengthen enterprises and scientific and technological innovation, increasing financial and technical support, QC and rationalization proposals have achieved fruitful results and won many provincial and municipal company awards. Care about the production and life of employees, strictly implement the "two treatments" for retired veteran comrades, and maintain the harmony and stability of enterprises.