How to improve quality nursing service

(1) Deepen the reform of nursing mode. We will continue to implement the holistic nursing work mode of responsibility system to provide patients with comprehensive, full-course, professional and humanized nursing services. Explore the practice form of high-quality nursing in outpatient (emergency) clinic, operating room and other departments, optimize the service process of outpatient (emergency) clinic, implement "one-stop service", do a good job in patient health education and guidance, provide standardized perioperative care for surgical patients, ensure patient safety and reflect humanistic care.

(2) Fully perform nursing duties. Responsible nurses fully perform their nursing duties, pay attention to patients' physical and mental health, do a good job in professional nursing, disease observation, treatment and disposal, psychological support, communication and health guidance, and provide holistic nursing services for patients. In the process of work, we don't rely on patients' families or their families to hire nurses to care for patients. (3) Strengthening the construction of nursing connotation. Seriously implement clinical nursing practice guidelines and nursing technical specifications, refine work standards, and standardize nursing behavior. The nurse in charge can correctly implement treatment and disposal, closely observe and evaluate the patient's condition and communicate with the doctor in time, cooperate with the doctor to complete the diagnosis and treatment plan, at the same time strengthen communication with the patient, respect and care for the patient, and enhance the trust between nurses and patients.

(4) Improve the level of specialized nursing. Clinical nursing service fully highlights the characteristics of specialty, and the responsible nurse uses professional and technical knowledge to carry out personalized health education for patients, guide rehabilitation exercise, promote patients' functional recovery, solve nursing problems, improve the level of specialty nursing, ensure patients' safety and improve medical quality and efficiency.

(5) Actively carry out extended services. Encourage the follow-up of discharged patients, combine routine follow-up, specialist follow-up and special disease follow-up, and establish a multi-level cooperation mechanism. Conditional can establish cooperative relations with community health service institutions, open up a "green channel" for the transfer of critically ill patients in the community, transfer hospitalized patients in rehabilitation period to community health service institutions, gradually realize two-way referral, meet patients' medical needs, and improve the utilization efficiency of medical resources.

Second, (1) strengthen organizational leadership. It is necessary to further strengthen the organization and leadership to promote quality nursing. According to the requirements of this plan, combined with mature implementation experience, this 20 13 specific plan is specially formulated to refine the work objectives, clarify the main measures and implement the work tasks.

(2) Strengthen departmental coordination. The administrative department should actively coordinate and organize relevant departments, study and formulate policies and measures conducive to the promotion of high-quality nursing services, actively strive for the support and participation of the news media, adopt various ways to promote exchanges, and create a good social atmosphere for the development of high-quality nursing services. It is necessary to strengthen the division of labor, cooperation and close cooperation among various departments to form a joint force to promote the work. (3) Establish a long-term mechanism. The nursing department has the courage to reform the clinical nursing mode and nursing management mode, attach importance to the connotation construction of nursing service, strengthen the scientific management of nurses, and gradually establish a long-term mechanism to mobilize nurses' enthusiasm and improve nursing quality, so as to promote the in-depth, sustained and healthy development of quality nursing service.

(4) Strengthen nursing training. Formulate and implement on-the-job training plan for nurses, conduct standardized training, specialist training and management training for new nurses according to actual needs, innovate training methods, deepen the concept of "patient-centered", pay attention to the cultivation of humanistic spirit and professional quality, and improve service ability and professional and technical level.

(5) Explore the implementation of post management. Combined with the reform of personnel system in public institutions, we should explore the implementation of nurse post setting management, scientifically set up nursing posts, formulate job directories, responsibilities and qualifications, establish post responsibility system, implement post setting according to needs, compete for posts, and hire nurses according to posts, and gradually change nurse identity management into post management.

(six) to protect the legitimate rights and interests of nurses.

(1) Effectively implement the establishment of nurses. In accordance with the approved staffing standards, the establishment of nurses shall be implemented, and the number of nurses in the establishment shall not be arbitrarily reduced, and the contract nurses employed by supernumerary personnel shall not be arbitrarily increased. When the service scale and the number of beds change, the number of nurses should be adjusted reasonably to ensure the implementation of the establishment.

(2) Ensure the welfare of nurses. Implement the national regulations on salary, post allowance, welfare and promotion of professional titles, and improve the salary level of clinical frontline nurses.

(3) Implement support safeguard measures. Care for nurses' physical and mental health, improve nurses' working conditions, establish and improve the support system, reduce nurses' non-nursing work in the ward, form a pattern of clinical service for all departments in the hospital, and improve the efficiency of nursing work.

The above discussion is for reference only and I hope it will help you.