Hotel front desk job responsibilities

Selected duties of hotel front desk 15 articles

In today's society, the frequency of job responsibilities is increasing gradually. A complete job responsibility should include department name, direct superior, subordinate department, management authority, management function and main responsibilities. Presumably, many people are worried about how to formulate job responsibilities. The following are the job responsibilities of the hotel front desk that I arranged for you. Welcome to learn from them, I hope it will help you.

The front desk of the hotel is responsible for 1 a, handing over to the early shift staff in advance, and the content is the same as that of the early shift.

B. continue to deal with unfinished business and special work.

C. According to the check-in situation of the day, contact the guests in time, handle the temporary changes and cancel the overtime reservation.

D. If the room is tight in the peak season, urge the room foreman to arrange for the room to be rushed.

E. Go through the check-in formalities for the guests in an orderly way, and ask the manager on duty for assistance when busy.

F. Continue to handle the rent collection procedures and strive for smooth completion. Check whether the guests who pay by credit card exceed the authorized amount and need additional authorization. If you can't solve the problem, ask the manager on duty.

G. Pay close attention to the situation in the lobby at any time, and cooperate closely with the security personnel to maintain the order in the lobby and avoid accidents.

H. urge relevant departments to turn on the lighting on time.

Keep the working environment hygienic.

J count all kinds of cash, print out the cashier's check list by computer for handover summary, and do a good job of handover with the middle shift.

K. hand over the work with the night shift.

Responsibilities of hotel front desk 2 1. Do a good job of welcoming guests at the front desk and provide good service for guests.

2, familiar with the basic situation of hotel rooms, room prices, to sell hotel rooms to customers.

3. Do a good job in cashier, real-name registration, invoice issuance, key delivery and registration of all departments.

4, cooperate with departments to carry out other services.

Responsibilities of hotel front desk 3 1. Responsible for the check-in and check-out procedures of hotel guests;

2. Provide warm, polite, accurate and fast service for the guests;

3. Grasp the housing trends and information, control the housing status, and sell houses flexibly;

4. Obey the arrangement and management of the front desk foreman/supervisor, and specifically complete the reception, inquiry, reservation and cashier service;

5. Detailed handover records; Night shift receptionists must make all kinds of business statistics;

6. Attend meetings and trainings of relevant departments;

7. Complete other tasks assigned by superiors.

Responsibilities of hotel front desk 4 1. Assist the front desk manager to do the daily reception work, be responsible for the daily management of the front desk reception team, create a harmonious working atmosphere and reduce the friction in the working environment.

2. Directly supervise the escort service, ensure the implementation of service procedures, supervise the inquiry service, and try to meet the legitimate requirements of the guests.

3. Grasp the reservation situation and the guest situation of the day, and sell the room to the maximum according to the arrival and departure situation of the day.

4. Be responsible for keeping abreast of employees' ideological trends and reporting to the department manager at the front desk pre-shift meeting, and checking and supervising the gfd, work discipline, polite language and work attitude of employees in this department.

5. Keep abreast of the hotel room status, the incoming passenger flow and the arrival and departure time of the main guests, make corresponding arrangements and arrange the rooms reasonably.

6. Replenish and receive stationery, statements and other articles needed for various work of this department.

7. Check and ensure the normal operation of department equipment.

8. Assist the receptionist to check in and check out during peak hours.

9. Ensure that guests' mails, faxes or left-behind items are properly kept and handled.

10. Help employees solve problems encountered in their work and deal with mistakes and accidents in their work.

1 1. Perform and complete other tasks assigned by superior leaders.

Hotel front desk job responsibilities 5 1, sign in attendance, check gfd, and put into work in the best condition;

2, responsible for the regional health during the shift;

3. Read the log record carefully and finish the unfinished work of the previous shift;

4. Accept guest complaints, handle them in time and make records, and report to the assistant manager in the lobby;

5. Answer and transfer calls inside and outside the hotel, and provide telephone consultation service;

6. Actively sell hotel rooms, membership cards and other products;

7. Do a good job in the reception of individual guests (teams) at any time, and go through the registration formalities for individual guests (teams) accurately and quickly;

8. Receive and process telephone reservations and input computer information according to operating procedures;

9. Understand the current and recent room conditions, and control the room state when the room is tense;

10, contact the guest according to the state diagram of the computer room, and handle the formalities of late check-out and late check-in for the guest;

1 1, check the room status table every day to ensure the accuracy of the room status;

12, to find out whether there are VIP guests on that day, and to prepare for VIP guests;

13, do a good job of printing and statistics of various reports;

14. Assist the guest to fill in the registration form, check the relevant identity documents and confirm the guest's departure information. Management system "Responsibilities of Hotel Front Desk".

15, understand the customer situation and handle emergencies well;

16, do a good job in finding and keeping the items left by the guests;

17. Seriously complete all the work assigned by the front office assistant and report any problems in time;

18, strictly abide by the principle of confidentiality, and do not disclose guest information to outsiders;

19, accurately print bills and invoices for various charges, and check out guests;

20. Replenish the work reserve in time;

2 1, handle the check-out items and guest luggage access procedures;

22. Provide hotel rental services for guests;

23. Guide guests and answer questions, introduce hotels and cities, and provide services for guests;

24, to assist the security guard to maintain order at the door, timely understanding and feedback the information of the work area;

25, observe the movement of personnel in and out, assist the security guard to do a good job of explosion-proof and anti-theft, master the knowledge of fire control, and take measures according to regulations in case of emergency;

26. Provide appointment consultation service, fax, typing, copying and other services;

27, carefully organize and record the daily consumption of self-service business center;

28, basic maintenance and maintenance department of various equipment, found that the problem report in time;

29, actively participate in all kinds of training, do a good job of unity and cooperation, give play to the initiative and enthusiasm of the work;

30. Carefully hand over petty cash and unfinished work of each shift;

3 1. Complete other tasks assigned by leaders.

Responsibilities of hotel front desk 6 1. Assist the housekeeping manager to do the daily work of the department, and check whether the dispatching of the cleaning room is reasonable, and whether there are any omissions and repeated dispatching.

2, responsible for the day's rounds, daily spot check room hygiene, found that the problem is solved on the spot.

3. In case of guest complaints, first of all, we should do a good job of comforting the guests, and at the same time inform the room manager to deal with them at the scene.

4. Assist the room manager to formulate the weekly training plan for the employees of the department and personally participate in the training work, and conscientiously do a good job in the training of the operating procedures and service standards for new employees.

5, responsible for the daily irregular patrol inspection hotel public * * * area and linen room health, found that the problem timely notify the rectification.

6. Track the maintenance progress of the maintenance room every day and report to the housekeeping manager.

7. Attend the departmental work meeting held by the housekeeping manager on time, follow up the tasks assigned by the department manager, put forward the problems found in the recent work, negotiate and discuss, and finally find a solution.

8. Assist the room manager to receive important guests and teams.

9. Be responsible for the daily work of the linen room, supervise the linen receiver to change linen and uniforms, and distribute, collect and keep guest supplies.

10, responsible for making the shift schedule of each team in the department, and reasonably adjusting the number or shift of staff according to the actual business situation every day.

1 1. Be responsible for comprehensively summarizing the monthly attendance of teams and related accessories in this department.

12, assist the housing management to do a good job in keeping the assets of various departments and regions, and report for repair in time when the facilities and equipment can't be used normally.

13. Complete other tasks assigned by superiors.

Job responsibilities of hotel front desk 7 1. The front desk is the first department that hotel guests contact, and the front desk service directly affects the guests' impression of the hotel, so it is very important to improve the front desk service level.

2. Dress in accordance with the regulations before going to work, and the clothes are fresh and tidy; Wear a badge on the left chest; Hair should be combed neatly. The hair of male employees should not exceed the collar and should not leave a beard. Female employees' hair should not go over their shoulders.

3. Stand well, stand up straight, keep a natural and friendly smile when on duty, and don't leave at any time. Be courteous and considerate, be friendly to guests, greet guests actively when they meet, use honorific words to guests, use standardized and clear language, and build a mini-themed hotel with the service concept of "smile service, guests first".

4, carefully carry out the handover work, unclear place should be put forward in time, petty cash shift, before the account is not clear after the account is not answered.

5. Do a good job in preparing for the handover, carefully check whether the computers, POS machines, printers, calculators, money detectors, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

6, master the room status and room conditions, actively and enthusiastically promote the room, understand the scheduled departure guests and meetings on the same day, and confirm their payment methods to ensure the accuracy of check-in and checkout.

7. Quickly and accurately handle the check-in, room extension, room change and check-out procedures for guests, and take the initiative to explain the room rate to the guests when opening the room to avoid misunderstanding. It is necessary to complete the guest verification procedures and check-in registration.

8. Accurately and skillfully collect cash from guests, print various bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

9. Fill in the invoice and receipt issuance specifications, issue them according to the facts, and do not falsely make out the amount;

10, do a good job of collecting money in time, quickly and accurately, be honest with the cashier, don't spend too much money, don't bring private money to work, and don't misappropriate public funds without permission.

1 1. The cash and bills received every day must be consistent with the bills.

12, properly handle guest complaints. If it can't be solved, ask for instructions from the superior in time.

13, the reserve fund shall not be put into storage in blank. Without approval, operating income shall not be lent to any department or individual in cash.

14, keep a cashier's account, and check whether the daily operating income, bills and bills are consistent with the statements. The cashier on duty is responsible for the input of statements, bills and cash during the shift.

15, handle all kinds of accounts in strict accordance with accounting regulations. Obey the arrangement of the superior supervisor and finish the task seriously.

16, employees should be familiar with the hotel long-term guest agreement and the contracts of various units, especially the discount and deduction agreement.

17, sort out the accounts of "outstanding check-out" guests every day, and handle abnormal situations.

18, correctly handle the issuance of keys.

Responsibilities of hotel front desk 8 1. Obey the manager's work arrangement and provide first-class reception service for guests in accordance with the prescribed procedures and standards.

2. Seriously do a good job of handover, put forward the unclear places in time, hand over the petty cash shift, and do not collect the accounts if the accounts are unclear.

3. Do a good job in preparing for the handover, and carefully check whether the computers, printers, credit card POS machines, business card printing machines, scanners and other equipment work normally.

4. Master the room status and room status, actively and enthusiastically serve customers, understand the pre-departure guests scheduled for the day, confirm their payment methods, and ensure the accuracy of check-in and checkout.

5. Quickly and accurately handle the check-in, room extension, room change and check-out procedures for the guests, and take the initiative to explain the house price to the guests when opening the room to avoid misunderstanding. It is necessary to do the guest verification procedures and check-in registration.

6. Accurately and skillfully collect cash from guests, scan code for payment, etc. Print all kinds of charge bills of the guests, and timely and accurately settle accounts and issue invoices for the guests according to the reasonable requirements of the guests.

7. Provide the required information for the guests, and help them to solve various needs in a warm, thoughtful and meticulous manner.

8. Properly handle guest complaints. If it can't be solved, ask the superior supervisor in time.

Responsibilities of the front desk of the hotel 9 1, handling check-in and check-out procedures for guests;

2. Responsible for the reception of visitors and the handling of visitors' messages;

3. Handle customer complaints and be appeased;

4. Provide guest wake-up and inquiry services;

5. Responsible for answering the switchboard, transferring calls, faxing documents, etc.

6. Sell rooms, promote sales and sell membership cards.

Hotel front desk duties 10 1, responsible for cleaning the designated area every day;

2, responsible for the company's express delivery, magazines, data receiving and dispatching, registration;

3. Responsible for the receipt and return registration of employees' office assets and the custody of fixed assets;

4. Responsible for the use and management of the company's public equipment to ensure reasonable use;

5. Assist in recruitment interview notification and reception;

6. Assist the superior to complete the company's administrative affairs and daily affairs in the department;

7. Assist superiors in housekeeping and safety management, and provide timely and effective administrative services for other departments.

Hotel front desk duties 1 1 1, handling check-in and check-out for guests, including valuables and vehicle registration tips.

2. Promote guest rooms and customers to apply for membership cards.

3. Record and handle the complaints of the owner.

4, check the log records, understand the unfinished work.

5. Check the night trial report and check the issuance and registration of various reports.

6. Analyze the cause of the room error and check whether there is a house price signature beyond the authority.

7. Understand the arrival and departure of guests.

8. Understand the guest room situation of the day.

Hotel front desk job responsibilities 12 position: front desk foreman

Direct reporting object: Assistant Lobby Manager/Front Office Manager/Deputy Manager

Management object: cashier at the front desk

Overview of responsibilities and objectives

Responsible for all the affairs of cashier at the front desk, supervise cashier at the front desk, ensure the accuracy of accounts, arrange checkout for guests according to the procedures and standards formulated by the hotel, record, maintain and summarize room accounts.

Classification of responsibilities:

1. Personnel Department

1) Attend necessary meetings and trainings;

2) Be responsible for the scheduling and attendance of this group and assign work tasks to subordinates;

3) Ensure good communication, interpersonal relationship and teamwork spirit within the department;

4) Implement the activity plan decided by the department meeting and the assistant manager in the lobby;

5) Directly supervise and coordinate the training efficiency and management of cashier at the front desk;

6) Adhere to high standards of dress, hygiene, uniforms, gfd management and reward and punishment system for all front desk employees.

2. Quality of products and services

1) Responsible for the smooth progress of all activities in the front desk area;

2) Supervise the cashier at the front desk to check out the guests, collect the deposit, determine the payment method of the guests, exchange foreign currency for the guests, provide safe deposit boxes for valuables, and handle services such as refund, payment and transfer;

3) Collect the returned outstanding accounts and report the outstanding items to the assistant manager in the lobby;

4) Record the abnormal and important events in the log for the next shift to follow up;

5) Understand the events in all hotels;

6) Record the latest accounts of all rooms, and ensure that the guests go through all accounting procedures before leaving the store;

7) Coordinate with other front desk employees to ensure that all telephone bills are listed and settled before the guest checks out;

8) Help guests solve any difficulties;

9) Use the feedback and suggestions of the guests to improve our service quality;

10) Report all suggestions or complaints to the supervisor so as to solve and implement them as soon as possible;

1 1) Summarize the problems to be paid attention to in the future and the situation requirements put forward by the manager;

12) coordination of supervision and lunch and dinner;

13) Have a good understanding of computer programs, maintain the normal operation of computer operating programs, and ensure that reports are printed regularly according to the operation process at the front desk;

14) During the operation of the front office equipment, ensure that all equipment works normally when employees use it;

15) determine the tasks assigned by the front office manager or management, and carry out the work according to the instructions of the front office manager;

16) Arrange the use of spare parts for this group every month;

17) do a good job in the ideological work of subordinates, arouse the enthusiasm of employees, and complete various tasks with high efficiency and high quality;

3. Finance

1) Ensure that all procedures at the front desk comply with the company accounting standards;

2) Understand the financial objectives of the hotel and assist in its development planning and implementation;

3) Assist the hotel to achieve the financial planning objectives through effective control;

4) On the basis of night audit, closely investigate any possible account differences.

sell

1) seize the opportunity to win customer satisfaction and win repeat customers for the hotel;

2) Ensure the effective promotion of hotel facilities, services and publicity activities to maximize potential profits;

3) Ensure the efficient promotion and implementation of hotel preferential activities, so as to obtain customer satisfaction and win repeat customers for the hotel.

compound

1) Ensure the implementation of the hotel's fire control, hygiene and safety procedures;

2) Encourage the highest standards of environmental management;

3) Complete any other duties and tasks assigned by the management;

4) Implement three shifts as required.

Responsibilities of Hotel Front Desk 13 [Management Level]

Direct supervisor: cashier supervisor

[Job responsibilities]

Execute the supervisor's work instructions and report the work. Responsible for the settlement of various expenses of hotel guests. Enter and check the documents of accommodation expenses, catering, room bar, telephone, entertainment, laundry, haircut, flowers and other expenses, and notify relevant departments in time when problems are found.

Responsible for collecting the advance payment of accommodation in full, and collecting the arrears, and making collection records.

Responsible for the authorization of credit cards exceeding the credit limit.

Responsible for preparing cashier's daily report to ensure that bills and payment slips are consistent with cashier's daily report.

Pay the operating expenses on time and carefully handle the handover procedures and records.

Do a good job of keeping and taking valuables from guests.

Do a good job in foreign currency exchange according to the relevant regulations of the bank.

Accurately grasp the foreign currency quotation of the day and strictly implement the foreign currency exchange system and operating procedures.

Familiar with the denomination of various foreign currency cash tickets, checks and credit cards, and familiar with the methods of identifying the authenticity of cash, checks and credit cards. If in doubt, contact the relevant bank departments immediately.

Keep all kinds of currencies and vouchers well, check them on time, make a daily exchange report every day, and exchange money with the bank in time.

If there is an error in the exchange, it should be reported and handled in time.

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Responsibilities of the front desk of the hotel 14 1, grasp the room status and room conditions, and actively and enthusiastically provide suggestions to customers;

2. Check-in, check-out and checkout procedures for customers.

3. Understand the pre-departure guests, meetings and banquets booked on the same day;

4. Handle the advance orders sent by the sales department or other departments;

5. Complete the work arranged by the leaders.

Responsibilities of hotel front desk: 15 1. Make sure that your clothes, hairstyle and light makeup meet the specified requirements.

2, check the log record, understand the handover of the last class, and is responsible for handling.

3. Be familiar with the reservation information and know the situation of the guests, especially remember the names of the VIPs and regulars who will come to the store and know all the activities of the hotel.

4. Be proficient in various professional businesses and skills at the front desk and do a good job in customer service.

5, responsible for the check-in formalities for the guests.

6. Responsible for the management and distribution of guest room keys, and strictly abide by the verification system.

7. Make relevant reports and provide accurate reception information for other departments.

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