Professional ethics of domestic service personnel

Professional ethics of domestic service personnel

As servants, we should abide by professional ethics. As a new profession, domestic service has its specific professional ethics. The National Professional Standard for Domestic Servants promulgated by the Ministry of Labor and Social Security clearly stipulates: Who is a domestic servant? Do housework for the family you serve as required; Care for children, the elderly and the sick; Someone who manages family affairs? . There are two requirements for the professional ethics of domestic servants: first, basic professional ethics knowledge; The second is the professional code.

Professional ethics of domestic service personnel

1. Housekeepers should handle the relationship with the domestic industry, love their work and be loyal to their duties.

2. The housekeeper should handle the relationship with customers, be honest and trustworthy, and be fair and just.

3. The housekeeper should handle the relationship with the society and have the spirit of serving the masses and contributing to the society.

Professional ethics of domestic service personnel

1. Be law-abiding, be polite and maintain social morality.

2. Self-esteem, self-love, self-confidence and self-reliance.

3. Be punctual and trustworthy, respect the old and love the young, be diligent and eager to learn, and strive for perfection.

4. Respect users, be warm, kind and loyal.

Code of conduct for domestic service

1. Abide by discipline and law: abide by national laws, regulations and social ethics; Maintain social stability and unity; Abide by the company's rules and regulations and safeguard the legitimate rights and interests of the company and customers.

2. Put an end to bad habits: no stealing, gambling or fighting; It is forbidden to abuse the old, the young, the sick, the disabled and pregnant women; Serve customers warmly and thoughtfully, and treat customers as relatives.

3. When in Rome, do as the Romans do: Be familiar with and understand local living habits, food tastes, personal hobbies, living time, etc. Get to know customers as soon as possible, and do not deliberately ask customers to change their traditional living habits, but actively adapt to customers.

4. Treat people sincerely: don't cheat the company and customers, don't say things you shouldn't say, and don't do things you shouldn't do; Don't ask about the private affairs of the employer's family, and don't reveal their privacy; Don't gossip with other servants, let alone spread gossip among customers.

5. Pay attention to safety: without the guidance of our company and the permission of our customers, it is forbidden to use customers' valuables and unusable electrical appliances to ensure the safety of users' property; It is forbidden to live in the same room with adults (youth) of the opposite sex; Don't mess around with people you don't know, and it is strictly forbidden to bring friends or stay at the user's home; It is forbidden to go out without authorization and stay out at night; When your personal safety and legitimate rights and interests are infringed, you should contact our company in time, and it is strictly forbidden to deal with it without authorization.

6. Keep a clean life: without the customer's consent, it is forbidden to use communication tools, stereos and computer equipment, to talk on the phone or make long-distance calls when the customer is away, and not to disclose the customer's telephone number to other domestic helpers and fellow villagers; Whether customers are here or not, they are not allowed to watch TV; Without the consent of the customer, it is forbidden to browse through the customer's things at will, and it is forbidden to use the customer's special daily necessities and valuables.

7. Caution: Be careful at work. If you damage something in the customer's home, you should take the initiative to admit your mistake and never pass the buck; If there are any differences with customers during work, whatever the reason, you should inform the center and wait for the center to solve them.

8. If you don't understand, please ask: remember the customer's instructions and explanations clearly. Because of the language, you must ask what you didn't hear and understand, and don't pretend to understand. If there are too many things, you can record them on paper.

9. Be frugal: actively assist customers to save water, electricity, gas and other expenses; When helping customers buy daily necessities, they must shop around; Daily expenses should be accounted for, and false reports are not allowed. The money for selling waste products should be paid to the users in full, and it is not allowed to keep them for yourself.

10. Abide by the contract: do things according to the contract and don't ask for a raise yourself; It is forbidden to change households without reason or leave without saying goodbye; It is forbidden to ask for property from customers actively or implicitly, and not to ask for gifts or red envelopes from customers; It is forbidden to borrow money or things from customers; If the domestic servant terminates the labor relationship with the customer, he should take the initiative to open his luggage for the customer to check before leaving the customer's home to show respect.

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