How to evaluate the overall service in xiamen metro?

Travel environment is the first impression left by subway to passengers, and it is also the most intuitive embodiment of service quality. In creating a high-quality ride environment, we implement orderly deployment, precise management and caring service, and strive to create a clean, neat, warm and comfortable window environment to serve passengers in the best condition. Zhang said, stationmaster of Yuanboyuan Station of Xiamen Railway Group Operation Branch.

"I took a bus from Wushipu Station to Jimei Xue Cun Station this morning, and I was attracted by the civilized atmosphere of the subway all the way." Zhou Weidong, a citizen's representative, former deputy secretary of the Commission for Discipline Inspection and director of the Party Office of the Light Industry Group, praised xiamen metro for making full use of the resources in the subway station to display rich public welfare content in a three-dimensional and all-round way, so that the majority of passengers can personally feel that "safety is guaranteed and civilization is around".

Services are decentralized.

Make travel warmer.

"Hello, madam, do you want to check your luggage? Please check the baggage first, then scan the QR code to fill in the check-in information. " Shi Yaqi, the stationmaster on duty, enthusiastically instructed passengers to store their luggage at the luggage storage office next to the customer service center of Jimei Xue Cun Station. Under her patient guidance, Ms. Jin, a passenger from Jiangxi, and her partners successfully checked their luggage. "This is our elaborate love post-it note, which indicates the tourist attractions and browsing routes near Jimei Xue Cun Station for your reference. Have a good time, but don't forget to pick up your luggage tonight 1 1. " Shi Yaqi said.

Shi Yaqi, born in 1990, worked in xiamen metro for five years. "Every subway worker is a spokesman for quality service." In her work, she provides accurate, efficient and fast service for passengers with enthusiasm and skillful business ability. "Some passengers need to check their luggage, some passengers need to ask for directions, some passengers don't know how to operate the self-service ticket vending machine, and some passengers have trouble getting in and out of the station." Long-term direct service communication with passengers allows her to judge the needs of passengers at the first time and take the initiative to solve problems.

"Whether the subway service is good or not, passengers have the most say." Liao Yongjian, a citizen representative and a scholar of Chen Jiageng Research Institute of Jimei University, praised that it is a very convenient and quick way for passengers to leave their luggage in the subway station when they travel, and the service of Xiamen University subway is warm and practical.

Travel unimpeded

Make travel safer

"For subway travel, barrier-free facilities are particularly important." Zhou Weidong told reporters that the barrier-free environment quality of the subway is a point he paid special attention to this time.

How to provide intimate subway services for special groups such as the disabled, the elderly and the injured? Under the leadership of station attendant Zou Yong, reporters and representatives of citizens experienced barrier-free travel on the spot. From the entrance and exit of the subway station to the station hall, and from the station hall to the platform, passengers can go directly through the barrier-free elevator. Among them, there is a wheelchair ramp outside the barrier-free elevator at the entrance and exit, which is convenient for passengers with limited mobility to get in and out of the station by wheelchair. In addition, there are blind roads in public areas such as station entrances and exits, station halls and platforms. So that the blind can identify the road on the blind road with their feet and crutches.