Property service month activity plan

monthly activity plan of property service

Introduction: Quality service is not equal to free service, but better service should be exchanged for the trust, understanding and support of the owners. The following is the activity plan of property service month that I compiled for you. I hope it will be useful to you!

Part I: Activity Plan of Property Service Month

Part I: Organizer: Property Management Center.

2. Participants: all departments and offices of the Property Management Center and their staff.

III. Theme and purpose of the activity:? Serving teachers and students is the responsibility of the property owner, and satisfying teachers and students is the goal of the property owner? ; Strive to provide high-quality, convenient and fast property services for teachers and students.

iv. Activity time: May 1, 2XX? 2XX June 1th.

V. Venue of the launching ceremony: the square in front of the science building of the school.

VI. Activity content arrangement: The whole activity is divided into: the launching ceremony of the activity and a series of activities carried out by each center; The specific arrangements are as follows:

1. Launching ceremony:

The launching ceremony is organized by the Central Office and assisted by the Teaching Department. General Manager Yang Qiyi acted as the host of the ceremony.

(1) Launching Ceremony Time: 9: am on Tuesday, May 1th, 2XX

(2) Agenda: School leaders will make a speech (Liu Shuji or Vice President Zhu Weiguo) and announce it? Property management quality service month series activities officially launched? ; General Manager Yang Qiyi made a speech, announced the activity arrangement and announced the hotline of the center service consultation; Speech by faculty representatives; Student representatives speak; Field service activities. Among them, the on-site service activities are divided into three levels: ① serving the teachers, students and staff of the school (time: May 1-11, location: Yiyuan Square); ② Service for the students of the headquarters (time: May 17-18, location: square in front of the science building) ③ Service for the teachers, students and staff of the new campus (time: May 24-25, location: square in front of the student activity center of the new campus).

(3) Participants in the launching ceremony:

Secretary Liu Ji, President Wang Jiayi, Vice President Zhu Weiguo, leaders of all members of the property management center, management cadres above deputy directors of all departments and offices of the center, representatives of faculty and students, etc.

(4) On-site service project setting:

*** Set five major contents:

A. Maintenance services such as solar energy and house locks: Building maintenance department and comprehensive service department will provide on-site free maintenance (cleaning) and special property service consultation for solar energy, water facilities, small household appliances, gas appliance, drinking fountains and house locks;

B, planting trees in Beishan: Beishan Greening Management Department is responsible for arranging forest activities such as tree planting and forest fire prevention knowledge propaganda for government officials and students (different from previous years' special services);

C, teaching service: the teaching service department provides special service activities for teachers and students, such as delivering boiled water, maintaining teaching facilities, office buildings, and general inspection and cleaning of teaching buildings and apartments;

D, campus environment management and protection services: campus environment greening, beautification, purification, fragrance, stall renovation and advertisement cleaning;

E, publicity and consultation: the management center office displays the property work in the form of distributing publicity materials, exhibition boards and on-site explanations;

(5) site layout:

led by the director of the central office, organize the staff of each department and office to make site layout. Arch doors are arranged in front of the rostrum, and balloons are hung on both sides. Logo? Launching ceremony of quality service month series activities of property management center? , the slogan of balloon hanging? Serving teachers and students is the responsibility of the property owner, and satisfying teachers and students is the goal of the property owner? ; The podium is decorated with a red carpet, and there are three rows of benches with 4 seats under the stage.

the scene in front of the podium is arranged by the campus environmental management department, and all the desks and chairs, audio equipment, power supply and wiring board are handled by teaching services. The central office and the finance department are responsible for the reception of guests, arched doors, logos, balloons and slogans, with Comrade Wang Weifen taking the lead.

(6) Relevant requirements and explanations:

a. Each site of on-site service activities lasts for 2 days;

B, the central office arranges the activities and personnel as required, and prepares promotional materials, exhibition boards, maintenance equipment and some maintenance items in advance;

C, all the preparatory work is ready before 5 o'clock in the afternoon the day before the activity, and the relevant leaders of the center will check and accept it;

D, each department and office shall arrange personnel to properly keep and guard related articles, equipment and facilities; E, require all service personnel to dressing the by department;

F, in? Quality service month? During the activity, each department combined with the actual work to do three special services, and each employee completed three specific service tasks. Part ii: activity plan of property service month

1. activity time

2XX from November 1 to November 3

2. organization and leadership

establishment of XX company? Service quality improvement month? The activity leading group is headed by General Manager XX, with Deputy General Manager XX as the deputy team leader, and the heads of all units and personnel of the company's quality management department as the team members. All units shall formulate implementation plans and organize the implementation of their own units? Service quality improvement month? Activities.

III. Activity objectives

Through implementation? Service quality improvement month? Activities, improve the service standardization and refinement level, enhance employees' service awareness, and gradually solve the outstanding problems in vehicle parking management, sign maintenance, facilities and equipment maintenance, XXXXX, etc., to ensure that the service quality is significantly improved, and further improve the satisfaction of owners (users) to the company.

IV. Contents of activities

(1) Strengthen business study and improve employees' quality and service awareness. Each unit earnestly organizes employees to study the property management policies and regulations in their respective areas (such as the Regulations on Property Management in Shenzhen Special Zone and the Regulations on the Management of Special Maintenance Funds in Shenzhen) and the Manual of Post Service Standards of XX Company, and earnestly conducts personnel quality training for the staff.

(2) Implement various management systems and clarify post responsibilities. All units should conscientiously implement the company's various management systems and service standards, and organize training.

All management systems should be hung on the wall to be neat, uniform and eye-catching. Job responsibilities are the basis for standardizing employees' behavior, and all units should make employees memorize the work tasks, work standards, supervision and inspection, rewards and punishments and responsibility operation procedures by means of training.

(3) Improve the archives management system. Doing a good job in archives management is an important content to realize standardized management. Archives management mainly includes: public * * * system data, community construction data, owner's archives data, daily work records, etc., and the data should be complete, classified and stored, clearly registered, and specially assigned.

(4) standardize employee gfd. In order to show the good mental outlook of our employees, employees must be required to dress in strict accordance with the company's regulations during working hours, and the damaged work clothes and badges of employees should be replaced and filled in time. Uniform requirements should also be put forward for the work clothes of the outsourcing party, so as to be clean and tidy.

(5) strengthen daily property services. 1. Strengthen sanitation and cleaning. Strengthen the cleaning service of the community, ensure that there is no exposed garbage in the community, and the daily garbage is clear and there is no sanitary corner, and always keep the community beautiful and clean. 2. Strengthen order maintenance. Give full play to intelligent systems such as monitoring, improve the technical defense ability of the community, especially strengthen the maintenance of intelligent facilities such as monitoring to ensure their normal operation. Strengthen the patrol efforts of order maintainers, avoid patrolling dead corners, and improve safety precautions. Vehicles should be specially managed, the parking position of vehicles should be standardized, and the safe and orderly parking of vehicles should be ensured. 3. Strengthen the maintenance of landscaping. Do a good job in community greening maintenance management in time to ensure that green seedlings grow vigorously and have beautiful shapes. 4. Strengthen the maintenance management of facilities and equipment used in residential areas. * * * Use special personnel to repair and maintain the facilities and equipment, regularly check the operation of facilities and equipment and establish inspection records, timely repair when problems are found, and maintain the facilities and equipment on time to ensure that the facilities and equipment in the community are always in good operation.

(6) Strengthen the supervision of outsourced services. Focus on the inspection of service quality, personnel etiquette, tools and materials, etc., and put forward rectification requirements for the phenomenon that does not meet the requirements. If the supplier fails to rectify as required or fails to implement the terms of the contract, it will be punished according to the punishment standard in the annex to the contract. Evaluate the outsourcer on a regular basis, including the problems reflected in various inspections, the serious problems that the supplier once had and their improvement, the opinions of the owner, the service quality comparison of various service providers, spot checks, existing problems, etc.

(7) put an end to illegal behaviors such as occupying public green space and building illegally. It is forbidden to trample on or occupy green space, damage trees and gardens, occupy venues such as passages, and build illegal buildings without permission in the property service area; Found in violation of laws, regulations and rules, should promptly stop and report to the relevant administrative departments, to ensure that the community environment is clean and harmonious.

(8) actively accept complaints from owners and strengthen communication between business owners. Each unit shall record the problems according to the Complaint Handling Record Form and pay a return visit to 1% of the complaints. The return visit can be carried out by talking with users, on-site inspection and inspection. Implement? Owner reception day? The system improves service methods and expands communication channels. Listen to the real opinions of the owners extensively and effectively solve the problems reflected by the owners.

(9) The service work is transparent to the owners. Regularly publicize the contents and standards of property services, the objectives and achievements of phased work, the development of community cultural activities, the collection and use of property management fees, the collection and use of special maintenance funds, etc., and comprehensively enhance the owners' perception of property services. Especially? Service quality improvement month? Contrast photos before and after the activity, such as doorposts, vehicles, environment, greening, elevators, etc., so that owners can intuitively see the effectiveness of the activity.

(1) carry out? Four nothing? Activities. No vehicle lost or stolen, no complaints, no accidents, no major contradictions and disputes.

v. method steps

? Service quality improvement month? The activities are mainly carried out in three stages:

(1) Deployment and publicity stage (November 1-November 5, 2XX)

According to the actual situation, each unit carefully formulates the activity implementation plan, arranges the activities, clarifies the division of responsibilities, implements the work responsibilities and puts forward the work requirements. Simultaneously? Service quality improvement month? Publicity and mobilization of activities, vigorously publicize through various publicity methods, and collect, sort out and analyze the opinions and suggestions of the owners on improving service quality.

(II) Organization and implementation stage (November 6-November 25, 2XX)

Each unit carefully conducts self-inspection on its own service work according to industry management laws and regulations, normative documents, system documents and property service contracts, and at the same time, combines the opinions and suggestions put forward by the owners to rectify the existing problems. On the original basis, improve the level of standardization and refinement of services to ensure that the quality of services has been significantly improved.

(3) summary and consolidation stage (November 26th-November 3th, 2XX), each unit held a working meeting, right? Service quality improvement month? Analyze and summarize the activities, consolidate the results of the activities, actively promote and apply the good experiences and practices, strengthen the construction of relevant systems and the collection, summary and release of service quality information, and establish a long-term mechanism to improve the service quality of the community.

VI. Work Requirements

(1) Unify thoughts to ensure the effectiveness of activities. All units should fully understand the significance of carrying out the monthly activity of improving service quality. Intensify work, change service attitude and implement work measures, so that owners can truly feel the new atmosphere and new feeling brought by civilized and high-quality service.

(2) strengthen leadership and carefully plan and deploy. All units should attach great importance to it? Quality improvement month? The organization of activities must be personally grasped by the person in charge of the unit, and the specific activity plan should be formulated, deployed and implemented in combination with the actual situation of the unit.

(3) division of labor and cooperation, and implementation of responsibilities at different levels. All units should be combined with the actual situation, according to the overall objectives and activities, according to the division of responsibilities, and put? Service quality improvement month? Every work content of the activity is implemented in the team and decomposed into individuals. Fully mobilize the enthusiasm of all levels and types of personnel, and implement the tasks in stages and goals.

(4) Strengthen supervision and pay attention to rectification and improvement. The quality management department of the company will organize centralized supervision in December, issue supervision notices for existing problems, put forward rectification requirements, and take the inspection as the main basis for selecting the best trees at the end of the year. All units should also organize supervision activities, control problems, seriously rectify, sum up experience and set a good example.

(5) make a summary and submit the information in time. In the course of activities, each unit will give feedback to the Quality Management Department in the form of words for other units to learn from. Before December 3, 2XX years will be? Service quality improvement month? The summary of the activities and related picture materials shall be submitted to the quality management department of the company. ;