Management mode of automobile 4s shop and 5S shop

First of all, what is 5S?

*5S are five items: sorting (SEIRI), correcting (SEITON), cleaning (SEISO), cleaning (SEIKETSU) and literacy (SHITSUKE). Because Japanese Pinyin begins with "S" and English begins with "S", it is abbreviated as 5S.

*5S originated in Japan, and its ultimate goal is to create a clear working environment, cultivate employees' good working habits and improve people's quality by standardizing scenes and existing things;

1, get rid of carelessness and get into the habit of taking everything seriously.

Take every "little thing" in your work seriously.

2, the habit of obeying the rules

3. Consciously keep a clean and tidy working environment.

4. Polite habits

Second, the definition and purpose of 5s

1S- finishing

Definition: Thoroughly clean up all kinds of articles on the production site, remove useless articles from the site and dispose of them properly.

Objective: To improve and increase the working area, ensure production safety, improve work efficiency and reduce the occurrence of quality accidents.

2S- rectification

Definition: The articles left after finishing are arranged neatly, with clear quantity and clear identification according to the specified positioning and method.

Objective: After rectification, the left-over items are put in the place where they can play a role, so that the on-site management is in a stable and orderly state.

3S- cleaning

Definition: Clean up the dirt in the workplace to prevent pollution.

Objective: To eliminate "dirt" and maintain the environmental sanitation in the workplace.

4S- cleaning

Definition: Institutionalize and standardize the above 3S practices and keep its achievements.

Objective: To maintain the results through institutionalization.

5S- literacy

Definition: cultivate civilized manners, act according to regulations, and develop good work habits.

Goal: Improve the "personnel quality" and become a person who pays serious attention to any work.

Third, the effectiveness of 5S.

The five functions of 5S are:

1 and 5S are the best salesmen. They are praised by customers as clean and tidy factories. They have confidence in such a factory and are willing to place orders by word of mouth. Many people will visit and study in the factory. A clean and tidy environment will make everyone want to work in such a factory.

2, 5S is saving, reducing the waste of many unnecessary materials and tools, reducing the waste of "searching" and saving a lot of precious time, which can reduce working hours and improve efficiency.

3.5S is safe. The workplace is broad and bright, with a broad vision. Things are clear at a glance. Stacking restrictions should be observed. The dangerous place should be clear at a glance. The walkways should be unblocked, which will not affect the smooth progress of the work.

4.5S is the promoter of standardization, and the principles of "three determinations" and "three elements" standardize field operations. Everyone carries out the task correctly according to the regulations. Stable procedures bring stable quality and cost.

5, 5S to form a satisfactory workplace (satisfication), a bright and clean workplace, employees' hands-on improvement and sense of accomplishment, can create an atmosphere where everyone on site will improve.

Relationship between 5S and other management activities *

1, 5S is the basis of site management, the premise of TPM (Total Production Management), the first step of TQM (Total Quality Management) and the guarantee of effective implementation of ISO9000.

2.5S can create a good atmosphere of "everyone actively participates and everything follows the standards". With this atmosphere, the implementation of ISO, TQM and TPM is easier to get the support and cooperation of employees, which is conducive to mobilizing the enthusiasm of employees and forming a strong driving force.

3. The effect of implementing ISO, TQM, TPM and other activities is hidden and long-term, and it is difficult to see significant effect for a while. The effect of 5S activities is immediate. If 5S is introduced in the process of implementing ISO, TQM, TPM and other activities, it can achieve remarkable results in a short time and enhance the confidence of employees.

4.5S is the basis of site management. The level of 5S represents the level of managers' understanding of site management, which in turn determines the level of site management and restricts the smooth and effective implementation of ISO, TPM and TQM activities. Through 5S activities, it can get twice the result with half the effort to improve the "physique" of enterprises from on-site management.

Four, 5S implementation points

Finishing: (correct value consciousness-"use value", not "original purchase value")

Rectification: (correct method+rectification technology)

Cleaning: (responsibilities-define the 5S responsibilities of the post)

Cleaning: (institutionalization and assessment-5s; Inspection, competition, rewards and punishments)

Literacy: (long-term-morning meeting, etiquette code)

☆ finishing:

Divide everything in the workplace into necessary and unnecessary.

Clearly and strictly distinguish between necessary things and unnecessary things;

Unnecessary things should be disposed of as soon as possible.

Purpose:

Make room, make use of space

Prevent misuse and misinformation

Create a refreshing workplace

In the production process, there are often some surplus materials, products to be repaired, products to be returned, scrapped products and so on. These not only occupy space but also hinder production, including some unusable fixtures, measuring tools and machinery and equipment. If it is not cleared in time, the site will become messy.

It is a waste to put unnecessary items on the production site;

Even a spacious workplace will become narrow.

Scaffolding, cabinets, etc. Occupied by sundries, reducing its use value.

It is more difficult to find tools, parts and other items, which wastes time.

Items are placed in disorder, which increases the difficulty of inventory and inaccurate cost accounting.

note:

Be firm, and unnecessary items should be flattened.

Key points of implementation:

(1), conduct a comprehensive inspection of their workplace (scope), including visible and invisible.

(2) Formulate the criteria for judging "want" and "don't want"

(3) Remove unnecessary items from the workplace.

(4) Investigate the frequency of articles to be used, and decide the daily dosage and placement position.

5], formulate waste disposal methods.

[6], check yourself every day

☆ rectification:

The necessary items left at the site after sorting are sorted and placed neatly.

Clear quantity and effective identification.

Purpose:

The workplace is clear at a glance ● Clean working environment

Eliminate the time to find things ● Eliminate too many overstocked items.

note:

This is the basis of improving efficiency.

Key points of implementation:

(1), the last step finishing work should be implemented.

2, process layout, determine the place.

(3), the provisions of the placement method, clear quantity.

(4), mark positioning

5], places, goods identification

Rectifying "Three Elements": Place, Method and Logo

In principle, the placement position of articles should be set to 100%.

The storage of articles should be fixed point, constant volume and quantitative.

Only really needed items can be placed near the production line.

Placement method and convenient use

Within the prescribed scope.

Put more effort into the placement method.

Identification method: In principle, places and articles should correspond to each other one by one.

Representation of existing objects and placement locations

Some expressions should be unified throughout the company.

Put more effort into the method of expression.

Rectify the "three principles": fixed point, quantitative and quantitative.

Fixed point: where is suitable?

Constant volume: what container and color are used?

Quantify: Specify an appropriate quantity

☆ Cleaning:

Clean the workplace.

Keep the workplace clean and bright.

Purpose:

Remove sundries and keep the workplace clean and bright.

stable quality

Reduce work-related injuries

note:

Responsibility and institutionalization.

Key points of implementation:

(1), establish cleaning responsibility area

2, perform routine cleaning, clean up dirt.

(3), investigate the pollution source, put an end to or isolation.

(4) Establish a cleaning benchmark as a specification.

☆ Cleaning:

Institutionalize and standardize the above 3S implementation practices, and implement and maintain the results.

Purpose:

Maintain the results of the above 3S.

note:

Institutionalization and regular inspection.

Literacy:

Improve the civilized and polite level of all employees through morning meetings. Cultivate each member to form good habits and abide by the rules. It is easy to cultivate 5S, but long-term maintenance must rely on the improvement of literacy.

Purpose:

Cultivate employees' good habits and abide by the rules.

Improve the civilized and polite level of employees.

Create team spirit

Note: Long-term persistence can form good habits.

Key points of implementation:

(1), formulate standards for clothing, appearance and identification cards.

(2) Formulate * * * and abide by relevant rules and regulations.

(3), formulate etiquette rules

(4) Education and training (new employees strengthen 5S education and practice).

5. Promote various spiritual promotion activities (morning meeting, comity movement, etc.). )

Once the 5S activity begins, it must not become ambiguous in the middle. If we can't follow through, it will form another stain, which will also create a conservative and rigid atmosphere in the company. Our company does everything by halves [it won't succeed anyway], [deal with it].

Examples of the sorting standards of verbs (abbreviation of verb) "want" and "don't want"

(a) to

1, general equipment, machines or electrical devices

2. Auxiliary equipment (sliding table, workbench, material rack)

3. Trolley and stacker

4. Tools in normal use

5. Ordinary working chairs and benches

6. Consumer goods with use value.

7. Raw materials, semi-finished products and finished products

8. There are also useful scraps.

9, mat, plastic frame, dust supplies

10, trash cans and garbage bags in use

1 1, the sample is in use.

12, office supplies, stationery

13, cleaning products are in use.

14, beautified posters and billboards

15, posters and billboards of ongoing activities

16, useful manuscripts, magazines and reports

17, others (personal article)

② Don't.

1, on the floor

I. Waste paper, dust, sundries and cigarette butts

oil pollution

C, no longer use equipment, fixtures, molds.

D, no longer use office supplies, trash cans.

Broken cushions, cartons, rags, broken baskets

F, dull or expired samples

2. Table or cabinet

First, dilapidated books and newspapers

B, broken chair cushion

C, obsolete and useless statements and account books

D. Loss of tools, surplus materials and samples

3. On the wall

cobweb

B, overdue posters, reading newspapers

C, useless proposal boxes, card boxes, clothes hangers

D, outdated calendars and slogans

E, damaged clock

Step 4 hang

A. Expired operating instructions on the workbench

B, no longer use wiring pipe

C, no longer use the old ceiling fan

D, unbearable manual fixture

E. Department card before change

The responsibility of employees in 5S activities;

1, your working environment must be constantly sorted out, and articles, materials and materials should not be misplaced.

2. Dispose of unused things immediately, and don't let them occupy the workspace.

3, the channel must always keep clean and smooth.

4. Articles, tools and documents should be placed in designated places.

5. Fire extinguishers, switchboards, switch boxes, motors, air conditioners, etc. You should always keep it clean.

6, items, equipment should be carefully placed, correctly placed, safely placed, larger and heavier piled up in the lower level.

7. Keep the tools and equipment and be responsible for sorting out the responsibility area.

8. Paper scraps, cloth scraps and material scraps should be concentrated in designated places.

9, constantly cleaning, keep clean.

10, pay attention to the instructions of superiors and cooperate with them.

Seven, the responsibility of cadres in 5S activities:

1. Cooperate with company policies, fully support and implement 5S.

3. Read books related to 5S activities, collect information extensively, and absorb 5S skills.

4. Promote 5S in this department and participate in the company's 5S publicity activities.

5. The arrangement and positioning of the internal working area of the planning department.

6, according to the company's 5S schedule, do a good job of sorting, positioning and marking.

7. Assist subordinates to overcome 5S obstacles and difficulties.

9. When necessary, participate in the grading work of the company.

Improvement and representation of the shortcomings of 10 and 5S scores.

1 1. Supervise subordinates to carry out regular cleaning inspection.

12, roll call after work, clothing appearance inspection, safety inspection and guarantee before going to work.

Eight. 5S checklist (on-site)

1. Items placed on site (such as raw materials, finished products, semi-finished products, scraps, garbage, etc. Should be cleaned regularly to distinguish between those to be used and those not to be used).

2. Correct use and cleaning of material racks, mold racks and tool racks.

3. Clean the desktop and drawers regularly.

4, materials or waste, surplus materials, etc.

5, molds, fixtures, measuring tools, tools, etc. are used correctly and placed neatly.

6. Unnecessary articles and tools are not placed on the machine or are not firmly placed.

7. Materials and articles that are not urgently needed or overdue (such as more than three days) shall be put into the cabinet for management or discarded.

8. Put the teacups, personal belongings and clothes in a fixed position.

9. Data, maintenance cards and checklists shall be recorded, located and placed regularly.

10, trolleys, small trailers, loading vehicles, template vehicles, etc. Be located and placed.

1 1. Placement and positioning of plastic baskets, iron boxes, cartons, etc.

12. Positioning and identification of supplies such as lubricating oil, cutting oil and cleaning agent.

13. Workplaces should be divided and the names of workplaces should be marked.

14, consumables (such as rags, gloves, brooms, etc. ) are all positioning and quantitative management.

15. Work in progress, materials to be inspected, finished products and semi-finished products shall be neatly stacked.

16. Channels and walkways should be kept clear, and nothing (such as wires and trolleys) should be placed or squeezed in the channels.

17, all production tools, fixtures, parts and other positioning furnishings.

18. Specify the location where nonconforming products, damaged products and articles with low frequency of use are placed.

19. Flammable articles, such as rags stained with oil, should be placed as far away as possible.

20, the current or short-term production of unused items, packaging and positioning.

2 1, after work on personal leave, the items are neatly arranged.

22. Protection objects and warning signs have been added to the power supply system.

23. Be sure to clean up and tidy up before coming off work.

24. Sweep away garbage, scraps of paper, cigarette butts, plastic bags and rags.

25, clean and wipe the mechanical equipment, workbench, doors and windows.

26, waste, surplus materials, etc. Keep clean at any time.

27. Remove oil stains from the ground and operating area.

28, trash cans, barrels inside and outside clean.

29, cobweb cleaning

30. Keep the working environment clean and tidy at all times.

3 1. Articles, materials and equipment that have not been used for a long time (such as more than one month) shall be covered with dust.

32, the ground, doors and windows, metope clean

33, metope paint peeling or ground line paint peeling repair.

34, abide by the schedule (don't be late, leave early, absent without reason)

35. Is the work attitude good (whether chatting, joking, getting off work, sitting, reading novels, dozing off, eating)?

36. Dress neatly

37, cadres can really supervise subordinates, subordinates can work spontaneously.

38, the use of public property, can really be placed, and keep clean (such as toilets, etc.). ).

39, really clean up and tidy up before shutdown.

40. According to the regulations of the factory, it does not violate the rules and regulations of the factory.