Why do you want to check the goods online when you confirm the receipt?

It's normal, which means that the platform doesn't know that you have delivered the goods, probably because you didn't fill in the order.

1. Please check the goods when you receive them. If the packaging of the goods is damaged, the goods are short or wrong, and the goods have surface quality problems, please point out to the delivery personnel on the spot and reject the whole packaging. For goods with plastic packaging or instant damage stickers, if the plastic packaging has been opened or the instant damage stickers have been torn, they cannot be rejected, except for shortage or error of goods and surface quality problems of goods.

2. If the name, quantity, price and other information of the goods are confirmed to be correct after acceptance, the goods are well packaged and there are no surface quality problems such as scratches and damage, please sign the customer receipt on the front of the invoice for confirmation. The signature of myself or the consignee indicates that the above contents have been confirmed, and JD.COM has the right to refuse to accept the return of goods on this ground.