1000 word sample essay on property management year-end summary

A 1,000-word sample essay on property management year-end summary

In the past days, studying and working with my colleagues not only exercised my work ability, but also improved my business The level has been greatly improved, which is inseparable from the help of superior leaders and the work support of colleagues.

As a toll collector, you must first be proficient in various management regulations of your own business and relevant national regulations and policies. Second, we must be familiar with the area, number of buildings, number of households, charging conditions, and owner information of the area under our jurisdiction. Third, be responsible for updating the owner's move-in or move-out information and organizing and filing accurate information. Fourth, we must investigate the house repair requirements put forward by users and assist the maintenance department in implementing repairs. Fifth, answer the owners' inquiries, make timely adjustments when problems are discovered, and establish and maintain good interpersonal relationships with the owners. Sixth, be responsible for arranging the collection work of toll collectors and completing the charging quota.

I know that the toll collection work is the window of the property company, and the image of the toll collector represents the image of the entire property company. I innovate work ideas, seek shortcuts for toll collectors at work, and open a green channel for the toll collectors to work. .

1. Care about your job and perform your duties conscientiously

Do a good job in ledger management patiently and meticulously. Since taking over the accounting management of x community and ultra-high voltage bureau community in June 20xx, we have carefully checked every charge, clarified the relationship between self-collection and payment, strictly enforced the charging system, kept a good record of every account, and ensured that the amount of charges is in line with the The ledger is realized every penny.

First, make every entry and exit account well. For each entry and exit account, I recorded it in categories according to the classification rules and registered it in a book. At the same time, carefully check invoices and bills and do a good job in bill management.

The second is to do a good job in reconciliation. In accordance with the financial system, I detailed the income and expenditure, prepared reports, and conducted reconciliations in a timely manner according to the company's requirements. There were no omissions or misstatements.

The third is to collect various fees in a timely manner. Based on the actual situation of Xiang'an Community, there is a shortage of toll collectors. Every year, I go to various property rights units to collect public enterprise and employee fees and property fees. Since the invoices are printed by machine, in order to reduce the workload of the toll collector, I am the main one responsible for collecting the fee and property fees every year. The annual collection volume is more than xx million yuan, and nearly a thousand bills are registered one by one without any errors. Ideologically, I must strictly demand myself with high standards, be diligent and hard-working at work, and better complete the tasks assigned by the leadership.

2. Strengthen business learning and improve work ability

During this year, we have continuously enriched the management knowledge of property services and heating through learning:

First of all, Go deep into reality. Improve comprehensive analysis capabilities by understanding every detail of the property services and heating process.

Secondly, pay attention to communication. Pay attention to communication and exchanges with leaders and various departments to improve coordination capabilities.

Again, be familiar with the business. Familiar with the specific aspects of the work, and master the policies related to property services and heating, so that you have business in mind and learn business by doing.

Finally, strengthen learning.

Since X community is both a large market and an old market, there are many historical issues in terms of charging accounts and business processing. There are endless complaints from owners, some of which are unsubstantiated, and the community’s archives are complicated and confusing. This causes stress and obstacles to daily work. In response to this problem, my colleagues and I are sorting and numbering the community’s archives, cleaning up various documents, and straightening out everyone’s responsibilities. In terms of daily work, including invoice management, daily invoicing and collection, checking data, preparing various reports, sorting out file information and requesting payment from various property rights units.

3. Live in harmony and make progress together

In terms of communication with colleagues, the principle is to live in harmony, coordinate with each other, learn from each other, and develop together. , usually communicate more with colleagues, discuss problems together, actively share work, and put forward reasonable suggestions. In addition, actively cooperate with other departments. This forms a communication network of "internal discussions, external connections, and top-down".

IV. Develop new plans based on past work

1. Continue to develop the harmonious working atmosphere and careful work style of the past, with the goal of "team development, service and reputation" , focusing on "mutual learning and common progress", strive to cultivate a combative team and develop the work habit of "answering questions and relying on answers".

2. Continue to straighten out everyone's responsibilities, re-formulate work plans according to the new system, and regularly compile summaries and report to the manager.

3. Supervise toll collectors to carefully complete daily invoicing and collection work and increase the community’s charging rate.

4. Establish a check-up system at all levels, check every check point, effectively control the error rate in work, and develop the habit of paying attention to repeated checks in everything.

5. Consolidate the management of invoices, receipts, etc. to achieve zero missing invoices. Continue to be familiar with the operation of the software and do a good job in applying for and writing off invoices.

Part 2 Property Management Year-end Summary 1000-Word Sample

20xx is a simple but extraordinary year. The property service industry faces many severe challenges, and the economic benefits are not as good as in previous years. Market competition is also fierce, so engineering maintenance also has higher requirements. In order to adapt to market requirements, we have continuously improved our engineering maintenance skills this year, and there have been gradual and significant improvements in overall work performance, professional skills, service attitude, systems and regulations, and peripheral unit management. In order to sum up experience, find gaps, plan prospects, and promote the work in 20xx to a new level, the work in 20xx is summarized as follows:

1. Main work report

1. The lighting switch of the public corridor in the superimposed area is changed to a voice control and a touch delay switch.

In the first quarter of this year, we mainly replaced and modified the switches of the lighting facilities in the superimposed public corridors. We replaced the main entrance door and the corridor turning with a voice-activated delay switch, and the door of the owner's home was replaced with a touch-sensitive one. The delay switch prevents the owner from forgetting to turn off the lights when he gets home, causing the bulb holder to burn out, and it also achieves the effect of energy saving.

2. Find and resume supervision of weak points in independent houses.

Due to the illegal reconstruction of single-family villas, all weak systems were paralyzed, all household lines were cut off, the household line was cut off, the alarm power supply was broken, the decoder was broken, the system isolator was broken, and the control box was broken. The company leaders and the service center manager coordinated and communicated with the developer many times, and the developer agreed to solve the problem. When the construction team entered the construction site, we overcame the lack of personnel and conducted constant supervision. The two of them took turns to look at each other. In addition to providing the owner with normal In addition to reporting for repairs, I spent the rest of the time following the construction team. Of course, I also discovered many problems while following, cutting corners, finding solutions that could save trouble, and problems such as buried pipes not being deep enough. Under our strong requirements, we promoted the construction The team carried out construction according to standards, and now the weak points of the single-family house have basically returned to normal.

3. Carry out daily maintenance work.

This year, our engineering department received maintenance sheets and completed them. The repair rate is above 100%. We have completed the cleaning work of cement blocks and garbage in the foundation pits of 38 elevators in the overlay area, the replacement and repair work of the main sewage pipe at the entrance of No. 70, and the total number of overlays of No. 69, No. 70, No. 72, No. 82, No. 94, No. 95, and No. 101 Seven households did not have water supply main valves because the developer's construction team buried them while planting greenery. After more than two weeks of hard work by our engineering department, we found the location of the main valves for five households. After digging them out, they raised them again. The height of the well was also covered with manhole covers. Since No. 95 and No. 101 were not found, we finally coordinated with the water company to turn off the main valve, stop water for two hours, reinstall the valve, and paint all the manhole covers in the overlapping area with green paint. , prompting it to become integrated with greening. In addition, the second group of landscape bridge protection ropes were replaced, and all houses in the community were inspected for water leakage during the rainy season. If there was leakage, the developer's construction team was contacted promptly for timely repairs. This work was fully recognized by the owner.

During thunderstorms, timely clear the garbage from the open ditch pipes in the community and do a good job in flood drainage and flood prevention. In the third quarter of this year, we will focus on the dripping of the eaves of the community, the water seepage of the dormer windows, and the various remaining problems. , issued a notice to the developer to coordinate and solve the problem. At present, the developer's construction team clearly stated that it cannot be repaired due to dripping water from the eaves. The problem is really being coordinated to find a positive and feasible solution.

In addition, when the rainy season came this year, a 380v water pump was installed for three groups. Since there was no 380v power supply before, we overcame the shortage of personnel and tight time to dig road trenches, dig trenches, bury pipes, thread and fix them, and finally The installation was completed before the heavy rain came, ensuring the successful completion of this year's flood control work. On the second day of this year's November 5th Fire Day, we inspected all the fire protection facilities in the community. During the inspection, we found quite a few problems, some of which were I am usually negligent and do not notice it. For example, if the oil cup in the elevator foundation pit overflows and is not cleaned up in time, if any cigarette butts fall into the foundation pit, this is also a sign of a fire accident. We promptly organize the elevator maintenance personnel to clean up and supervise if any cigarette butts are found in the future. In addition, the pressure of stacking 20 fire extinguishers in the corridor is not enough. In addition, the service center also needs to add a box of fire extinguishers. This problem has been reported to Manager Yu.

We also specially emphasized to several peripheral units to do a good job in fire protection, conduct insulation tests on the electrical equipment under their jurisdiction, and fasten wire screws. This month, we mainly insulate the submersible pumps in several group rivers. Inspect the work and all water pipes, various valves, water pumps, and do antifreeze work.

4. Daily equipment maintenance.

At present, the maintenance of equipment in the community is generally in place. All equipment is maintained according to the equipment maintenance instructions and is currently in good working condition.

2. Issues left over from this year’s work

1. Painting and maintenance issues on the more than 1,000-square-meter wall on Hu Road in the community. Since the wall here is relatively high, our maintenance staff, including myself, only have The two of them had only three opportunities to meet each other during the working week except for their rest days. They were also responsible for handling daily maintenance reports from the owners, so it was difficult to complete the staffing. Therefore, the work was also reported to Manager Yu whether to hire an outsider. Unit personnel have completed it and are waiting for response.

2. The railings of the No. 1 Bridge and the No. 2 Bridge in the community, the equipment of the large gate, the equipment of No. 63 Gate, and the children's playground are painted and maintained. The paint report has been issued and is waiting for painting.

3. There are 5 broken surveillance cameras in the community, namely the West Gate west to north, No. 69 west to east, No. 38 north to west, No. 18 north to south, two pairs of sluice gates, and two pairs of perimeter alarm cameras are broken, respectively. 37 defense zones and 7 defense zones. The report has hit corporate procurement.

3. Current problems

1. The professional and technical level is still relatively lacking, and the level of being able to cover all majors is not yet reached.

2. In the work process, the uniformity of standardized operations is not strong, and the supervision and inspection of peripheral units is not detailed enough.

3. The maintenance sheet is not very standardized and the handwriting is not neat enough.

4. The placement of materials in the warehouse is not standardized enough, things are placed in a messy manner, and there are no obvious labels.

5. The progress of individual work is lagging behind the plan, and the efficiency and quality of maintenance work need to be improved.

6. The connection with the work of various departments is not perfect yet.

IV. Key ideas for work in 20xx

In view of the problems and weak links mentioned above, the preliminary ideas for our maintenance work in 20xx mainly focus on "planning, improvement, standardization and implementation" and other aspects to carry out:

1. Plan: Mainly make a full-year work plan for the work in 20xx, with progress every month, busy every week, and implementation every day. Reasonably allocate personnel according to the practical needs of the community, assign work and responsibilities to each person.

2. Improvement: According to the company's policy of "refined service standards", the work of Meilan Jindi Engineering Department will be further refined, and refined services will be implemented into all stages and links of daily work to form a A complete set of engineering repair and maintenance orders shows the satisfaction of the service provided to the owner.

3. Standardization: Combined with the standard requirements, further standardize the problems existing in the above work and other aspects of the work links, everything is based on the standard, and everything is aimed at the satisfaction of the owner, (including the management of peripheral units) , everything is regulated by industry standards) to ensure that every work link has plans, systems, implementation, inspections, improvements, and relevant records.

4. Implementation: The planned work must be implemented in place, and the responsibilities must be assigned to each person. Improve the sense of responsibility of our maintenance personnel. Supervise peripheral units must combine regular and irregular inspections, discover problems, and solve them in a timely manner. Promote the implementation of various rules and regulations.

Part 3 Property Management Year-end Summary 1000-Word Sample

In 20xx, under the unified leadership of the town government and the relevant coordination of the town property management office, the community worked on the property management in 20xx Relevant work has been done in this regard, and the summary report is now as follows:

1. Basic situation

The total area of ??the community is about 1.9 square kilometers, with 14 grids. There are 16 small streets and alleys in the community, including 6 back streets, about 50 open communities and 21 closed communities (4 formal property management communities and 9 soil property management communities , there are 5 units autonomously managed communities and 2 residential autonomous communities).

2. Development of basic property management work

Since this year’s property management work, the community has attached great importance to it and established The property management leadership team has formulated a work plan and done a good job in daily work.

1. Strengthen leadership and increase investment.

Community 20pc has established a property management team with Comrade as the team leader, Comrade as the deputy team leader, a leadership team of members, and the grid deputy webmaster as the coordinator. The community hired eight cleaners and one full-time psoriasis staff, clarified the management responsibilities of cleaning staff, held regular meetings, and implemented a road section responsibility system. The community made a unified investment to purchase cleaning tools and related warning signs, and equipped the alleys of the community with relevant warm warning signs in places where garbage is likely to breed.

2. Find out the family situation, integrate the property management work into the grid management work, and be familiar with the property conditions in the jurisdiction.

The community conducted an investigation on the property management work within the jurisdiction and conducted an investigation on the fire escapes, divided the fire escapes, produced 40 fire warning signs, and required grids in daily patrols. Supervise and prevent parking on blind roads.

This year, we compiled statistical tables of areas and street lights that need to be hardened, brightened, and purified in 20xx, a summary of the greening of residential areas within the jurisdiction, the construction of elderly care service facilities, and a survey of open and closed residential buildings within the jurisdiction. A statistical summary of the allocation of parking spaces in the community was made, and suggestions and summaries were put forward for each community on the issue of parking spaces. In the small streets and alleys in the jurisdiction, investigate the hardening and blackening work.

3. Increase property safety patrols in conjunction with the "three-level joint creation" work of community safety and harmony.

The community red armband team patrols the main streets in the area from time to time. During major festivals and meetings such as National Day, the xx National Congress of the Communist Party of China, the Third Central Committee, and the xx Plenary Session, the community organizes "voluntary security patrols" The "Team" insists on patrolling during the day and at night. The members of the patrol team include community cadres, party members, grid members, community members, units in the jurisdiction, and personnel from the property management units in the jurisdiction. This activity is conducive to strengthening the connection between the community, units and organizations in the jurisdiction, helping the public to understand the community, and the community to understand the people. It is also conducive to penetrating "safety and harmony" into all aspects of the community. In addition, it is combined with grid-based double inspections a day. The work is combined with the red armband team's two-pronged approach to carry out blind spot inspections of property work and provide information feedback on safety, sanitation, comprehensive management and other aspects.

3. Highlights of property management work and innovative work

1. In terms of promoting work, clarify responsibilities, and reward 50-100 yuan at the end of the year for good work. Penalties will be given to those who make mistakes at work to increase their enthusiasm for work. Increase supervision and conduct daily inspections by health workers and grid supervisors

2. Promote residents’ autonomy. According to the actual situation of the community under its jurisdiction, the neighborhood committee has worked hard on "autonomy" and adopted different management models according to the different situations of each community. It has established a residents' autonomous management model in Fumin Yiyuan Community. The owner contributes 100 yuan per year and hires 3 cleaning staff at his own expense. name. In communities where formal property companies and owners' committees have been established, strengthen communication and supervision with the companies and owners' committees. For example, in Xiangzhou Meilu Community this year, due to the withdrawal of Xianghe Property, conflicts and disputes occurred between the owners and the property owners. The community actively coordinated, better promoted residents' autonomy, safeguarded their own legitimate rights and interests, and strengthened residents' awareness of autonomy and residents' self-management. , self-service function.

For other unit buildings, the community will adopt the direct management model, and the community will directly hand over the buildings in each grid to the community grid staff for management.

IV. Key points and difficulties in property management work

The lack of a vegetable market in a section of Shuyuan Road is a key and difficult issue in the community. We have made several reports and tried our best to Manage safety disputes. Since there is a school in the community, there are a lot of mobile stalls, and the road occupation is also serious. Reports have been made to the county urban management bureau, construction bureau and other relevant responsible units to request assistance in management.

Part 4: 1,000-word sample essay on property management year-end summary

Time flies, and the work in 20XX is over. As a financial cashier, and also as a property company employee serving residents, my main responsibilities are: conscientiously collect and deposit cash for residents' property fees, water and electricity purchases, and other related expenses, and check various bills from the front desk clerk Account, keep cash journals, keep cash in stock, financial seals and related bills, be responsible for the management of checks, invoices, and receipts, be responsible for reporting company bills, pay wages on time, handle bank settlements and related accounts, and assist the front desk in reception work , as well as timely modification of the resident database and other matters.

In the past year, my work has been under the correct guidance of the company's leadership, relying on the joint efforts of all my colleagues, in ordinary jobs, with a meticulous work style and a willingness to contribute. With a good work attitude and an endless pursuit of service, various work tasks have been completed well. In order to accumulate experience, find gaps, and improve capabilities, the work summary of last year is now reported as follows:

1. Adhere to principles, be rigorous and meticulous, and carefully check accounts.

Carefully handle cash receipts from various sources every day, carefully check various bills to make them consistent, enter financial bills on the same day, and keep journals in detail. Achieve daily clearing and daily closing. Proactively reconcile notes and statements with accountant. Based on the principles of objectivity, rigor and meticulousness, we insist on starting from the details, seeking truth from facts, not being afraid of trouble, and reviewing carefully. During the peak period when owners purchase water and electricity, sometimes the cash income in a day reaches more than 100,000 yuan, and there are more than 100 bills, which I need to check and check repeatedly to ensure that there are no mistakes.

2. Have a correct attitude, act in accordance with the rules, and strictly enforce financial disciplines.

Because financial work is the core department of the company, the "Accounting Law" and various financial regulations require detailed, standardized and rigorous work in this area. I strictly abide by financial disciplines and carry out financial accounting and reimbursement work in accordance with the requirements of the financial reimbursement system and the standardization of basic accounting work. There is no arrogant phenomenon, and there is no behavior of sitting on cash. When reviewing original vouchers, dare to point out untrue, non-compliant, and illegal original vouchers, explain the reasons, and resolutely refuse to reimburse; original vouchers with inaccurate or incomplete records will be returned and the handling personnel will be required to correct and correct them. Replenish. Through careful review and supervision, we ensure that the accounting voucher procedures are complete, standardized and legal, ensuring the authenticity, legality, accuracy and completeness of our company's financial information, and effectively playing the role of financial accounting and supervision. At the same time, the authenticity and completeness of each receipt will be carefully reviewed in accordance with national financial regulations, so that it can withstand inspection at any time.

3. Be diligent, dedicated, and adhere to the bottom line of professional ethics for financial staff.

Perform counter service work conscientiously, sort out broken coins and scattered cash in a timely manner, and pay employee wages on time. Because of the particularity of the actual work situation, in addition to completing the cashier work, I also have to take care of the company's other businesses. In order to be able to complete various tasks according to quality and quantity, I do not care about personal gains and losses, do not care about remuneration, sacrifice personal interests, be willing to endure hardships, be willing to contribute, and often work overtime, playing an advanced and role model.

At the same time, tens of thousands of dollars in cash passing through my hands every day is also a powerful test for my moral integrity. Have a responsible attitude towards your boss, do things with conscience, work hard, and never embezzle a penny of the company's money at any time or under any circumstances. I am honored that the company's accounts are now clear, and all the bills are completely authentic, without any errors. The accounts are consistent and the mind is calm.

4. Take care of the front desk, act in accordance with the rules, and increase the collection of relevant expenses in a timely manner.

Our property company mainly relies on the timely collection of property fees and other related expenses to maintain the company's healthy operation. The timely collection of these fees is like the timely injection of fresh blood.

According to the division of responsibilities between the foreman and myself in my department, I am responsible for the collection and management of water and electricity property fees for commercial garages and miscellaneous buildings, the collection and management of developer’s garage rentals, the regular inventory management of parking space occupancy fees, and the income from paid service fees. , site occupancy and other related expenses management. On the 10th of every single month, I work with the property manager to collect the fees for commercial garages and miscellaneous rooms. At the end of each month, I work with the 1# reception counter to issue reminder notices to users who are in arrears with rent, and go to the gate in person every day. Collect temporary parking fees, observe the usage of the pedestrian street square every day, and check the charging situation. Through a series of practical and effective methods, we ensured the receipt of cash receivable, improved the operational quality of funds, and ensured the smooth operation and flow of funds.

5. Take the overall situation into consideration, work together in unity, and provide good services to residents.

As a member of the service industry, we always have our @@@ service concept in mind: resident satisfaction is our pursuit. When a resident comes to my counter to pay the water, electricity and property fees, I take the initiative to greet the resident and serve with a smile, so that the resident can feel our enthusiasm. Due to various reasons, my front desk staff moved frequently in the first half of the year, which had a certain impact on the reception work of our department. As a member of the big family of the company, I carry forward the role model of the old employees, passing on the new with the old, and when other employees are not in place or there are business disputes, those who are capable will work harder and have the courage to take on responsibilities. At the same time, new employees are constantly warned to remember: Don’t panic when the business is busy, be in a good mood, and have a humble attitude.

6. Work hard without complaint, obey the arrangements, and do other matters assigned by the company.

In May, the company uniformly deployed a household satisfaction survey on all residents in the community. As a housewife and parent, I have a lot of housework, and my children also need guidance and supervision when reading and learning piano. But I know better that the company’s success and disgrace are directly related to myself. I did not show off my own objective situation, obeyed the arrangements, overcame difficulties, and worked overtime at night with my colleagues, going door to door, doing my best to talk to the owners, recording the problems reported by the owners, and quickly feeding them back to the relevant staff. In the end, everything went smoothly. Completed the satisfaction survey questionnaire and successfully completed the tasks assigned by the company.

Over the past year, personal work has been effectively strengthened in the following two aspects compared with previous years through continuous careful exploration, experience accumulation, self-study, and self-summary:

One is to persist in learning and improve professional standards. I signed up for the 20XX Accounting Practitioner Qualification Examination again in March this year, and finally passed the exam in April. I often buy relevant books by myself, learn business knowledge by myself, constantly enrich my work experience and business skills, and apply what I have learned. Through unremitting study, I have improved to a certain extent in terms of business work ability, comprehensive analysis ability, coordination ability, written language expression ability, etc., and have better adapted to the needs of the work.

The second is to strengthen service awareness and correct work attitude. Thanks to the words and deeds of the company leaders, the personal experience of the working environment, and the gradual change of my mentality, I personally feel that the property service work I am engaged in has gradually become better. In the face of individual unreasonable owners, he can remain calm and patiently explain and persuade, which sets a good example for an old employee.

In the past year, although I have been able to basically complete my work and achieve results, this is inseparable from the strong support of my leaders and the collaborative efforts of my colleagues. Objective and calm self-analysis, I still have many shortcomings: First, due to the rapid development of science and technology, I am not fully able to control modern office methods and business processing methods; secondly, because I often take care of this and not that. First, the manager failed to fulfill his management responsibilities. In view of the many shortcomings, in future work, I still need to:

1. Coordinate the relationship with the owners and further straighten the relationship;

2. Further Strengthen the study of business knowledge and improve one's own quality and business level;

3. Further manage finances, manage accounts well, and make regular expenditures.

The new year has arrived, and I am determined to keep up my efforts, muster up my energy, meet higher goals, accept greater challenges, and improve myself in all aspects.

Thank you for your leadership’s care! Thank you colleagues for your support!

Part 5: 1,000-word sample essay on property management year-end summary

Time flies, and the new year is coming soon.

In the coming 20XX years, with the care and enthusiasm of the company leaders and colleagues, I successfully completed the corresponding work at the front desk. Now we will summarize the work in 20XX.

1. Basic content of front desk work.

The front desk job is a position that requires patience and responsibility. A passionate and positive work attitude is very important. In November 20XX, I started working as a front desk receptionist. I know that the receptionist is the first person to show the company's image. At work, strictly follow the company's requirements, wear work clothes, and have handsome features. Treat every visiting customer with enthusiasm and enthusiastically guide them to the relevant office. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen patiently to the customer's inquiries and answer them accordingly to the best of your ability.

2. Experience and lessons learned from front desk work.

Before working at XXX Company, although I had experience working as a front desk receptionist, I still needed continuous learning and hard work. For example, in terms of overall quality, responsibility and professionalism need to be further improved, and the service concept needs to be further deepened. During my work, I learned how to communicate better and how to be down-to-earth and proactive.

3. The next step in front desk work.

Based on my love for reception work, I will strictly require myself not only to abide by the company's relevant work systems, but also to treat work more actively and down-to-earth. Strive to improve the quality of work and strengthen the sense of responsibility and professionalism for work. I will further and better demonstrate my strengths, overcome my shortcomings, and use my strengths to avoid weaknesses. Unite with the company and colleagues to create better work performance for the company!

Summary of property front desk reception work: The reason why the front desk is called the "front desk" is that I think that before doing this job well, you should first have a correct understanding of this position, so that you can be more successful. Use your potential to do it well and perfect it. I think the front desk cannot be understood literally, thinking that it is just the facade of the company. As long as the appearance is beautifully decorated, it is enough, while ignoring its interior, which is precisely the most important thing. The front desk is the most intuitive reflection of the company's overall image. Every word and action made by the front desk staff to incoming calls and visitors will leave a deep impression on them. Their impression is not only the impression of the front desk service staff, but also the impression of the front desk staff. It is also the overall impression of the company, so front desk service personnel play a very important role in the work process.

(1) The front desk is the centralized place for almost all the company’s information and is also the main window for information circulation. Through internships working at the front desk, new employees can quickly understand the company's internal organizational structure, and can also help strengthen their understanding of the company's new and old customers. As a front desk staff, I feel that in the process of processing this information, front desk staff should pay attention to listening more, thinking more and seeing more, because only in this way can they respond quickly when receiving certain information. For example, when listening more, you should pay attention to whether a colleague is talking on the phone in the office. When a call comes in to see this colleague, you can quickly convey this information to the other party and make reasonable decisions based on the urgency of the matter. Processing; when thinking more, you should pay attention to the information you observe and hear, and think more about how to handle the caller's information in a measured way. When doing more, you should always pay attention to the flow of personnel within the company.

(2) The service targets at the front desk are complex and diverse, ranging from company bosses and important customers to water deliverymen and cleaners. However, there is only one marketing method for these different customers, and that is direct sales. . Therefore, during the work process, front desk staff must pay attention to their words and deeds, because every detail they do represents the company's image, so they must treat every customer seriously and treat them with the same enthusiasm and thoughtful service. Serve customers and leave a good and deep impression on them and the company. In this process, I think it is important to treat each other equally, because many times during the work process, it is difficult to distinguish the identity of the other party at the first time, especially during phone calls or communication with visitors, so Only by treating every customer with a warm and positive attitude and thoughtful service can we achieve perfection and allow both parties to enjoy happiness in communication.

(3) The work at the front desk is complicated and complicated. In the process of these mixed work, we must be good at summarizing, be diligent in thinking, gradually improve ourselves in the continuous learning process, and gradually program these complicated things. , integration.

You should promptly correct things you have mishandled and try not to make the same mistakes again. In fact, these things are easy to say, but it is not easy to actually do this in actual work, so in the follow-up During the work process, you should also pay attention to following up on yourself. When doing many things, you should consider the problem from the other party's perspective, and try your best to satisfy your service recipients!