How to write a personal summary in the rehabilitation department

Inpatients in the rehabilitation department often have poor compliance with medical staff due to various factors and psychological reasons. So how to write a personal summary of the rehabilitation department? Here is what I have compiled for you about rehabilitation. How to write a personal summary of the Department of Rehabilitation, if you like it, you can share it with your friends!

How to write a personal summary of the Department of Rehabilitation 1

The New Year is approaching, and the busy and stressful 20-year work It's also coming to an end. As a young department of the hospital, this year, in accordance with the overall work arrangement of the hospital, under the leadership of the hospital leaders, and with the joint efforts of all department members, our department has closely followed the work ideas and combined with the actual work, and has achieved gratifying results. Although the proud work achievements have been praised and recognized by the majority of patients, there are also many shortcomings that need to be further improved and improved. The work of this year is reviewed and summarized as follows:

1. Correct thinking, establish the service concept of "patient first, service first", focus on the study of medical ethics and professional ethics on the job, and insist on implementing individualized treatment of patients We provide personalized medical care and humanized services to satisfy patients with high-quality services and superb technology.

2. Standardize medical quality management, pay attention to medical safety, focus on talent team building, and improve the level of rehabilitation medical technology:

1. Hold regular meetings within the department, once a week, emphasizing safety , quality, performance of doctors' and nurses' duties.

2. Medical care work strictly implements treatment specifications and strengthens hospital infection management. There are no medical accidents and no nosocomial infection cases throughout the year. Rehabilitation therapists strictly follow the technical operating specifications of rehabilitation treatment and no accidents occur.

3. Department staff participate in various business studies in the hospital on time. The learning atmosphere in the department is strong. Everyone studies business knowledge diligently and strives to improve theoretical knowledge and business work level, so that the work of our young department gradually gets on the right track. , business level has steadily improved.

3. Actively cooperate with the hospital in the relocation of departments and the opening of the rehabilitation building:

Assist technical staff to complete the installation and debugging of rehabilitation equipment, and provide relevant information to the department

Personnel receive technical training to ensure that each piece of equipment can be used proficiently. With the strong support of the hospital, we will improve the medical equipment in the department and improve the facilities in the ward to satisfy the patients.

4. Make progress while maintaining stability and actively introduce new equipment:

Purchase a full set of rehabilitation treatment equipment, including PT beds for training, electric upright beds, intelligent joint rehabilitation devices, and comprehensive OT Training workbench, American swallowing therapy device, Canadian biofeedback treatment system, Korean upper and lower limb active and passive rehabilitation device, Taiwan weight loss gait training system, Youde International Group light energy microcomputer therapy device Chinese medicine fumigation bed, electric cervical and lumbar traction bed, High-end rehabilitation treatment equipment such as computerized medium-frequency electrotherapy equipment has expanded the treatment projects, filled the medical gaps in our hospital, and provided a set of cost-effective comprehensive treatment methods for the treatment of stroke sequelae, brain trauma sequelae, spinal cord injury, and cervical and lumbar spondylosis. Better serve patients.

5. Actively promote the department:

While doing a good job in rehabilitation clinical work, actively cooperate with the hospital in promoting the department, edit and print leaflets, and edit and broadcast. , recorded radio promotional CDs, edited color page promotional materials, edited wall calendar promotional materials, etc., and organized department staff to actively carry out publicity and free clinics in various towns, village clinics, prosperous areas of the county, etc., and distributed more than 5,000 leaflets. More than 8,000 promotional calendars were distributed, and more than 500 free clinic patients were served, which effectively promoted the new rehabilitation department. At the end of the year, the video promotional CD "Into the Rehabilitation Department" was recorded, and the "Quzhou Rehabilitation Newspaper" was also finalized in December and prepared for release, laying a good foundation for wider and deeper publicity of the Rehabilitation Department.

6. Hire experts to expand influence:

Hire experts from the China Rehabilitation Research Center for consultation, so that patients in the county can enjoy the diagnosis and treatment of domestic authoritative experts, and at the same time, invite experts to provide Department staff gave lectures, which improved the quality of department staff. Rehabilitation experts were invited to participate in the hospital's rehabilitation department symposium, and many good suggestions were obtained, which pointed out the direction for the development of the rehabilitation department.

7. For the development of the hospital, the departments are responsible for:

Actively prepare the materials for the Rehabilitation Department of Hebei Lianda Teaching Hospital, and all materials needed by the Rehabilitation Department are ready; Actively prepare materials for certification acceptance; at the same time, we have made active and effective efforts for the construction of a new rehabilitation medicine department in our hospital, and prepared various materials for applying for the city's key specialty construction.

8. Shortcomings:

The administrative management and medical management level of the department still need to be improved. The number of inpatients and outpatients in the rehabilitation department is small, and the influence of the specialty needs to be improved. The department's publicity has not been carried out in depth and persisted. The image of medical technology is still not widely recognized. The professional and technical level of rehabilitation of department staff still needs to be improved.

In short, looking back on the work of the past year, achievements are the mainstream. We must continue to carry forward good practices and correct shortcomings. The work in 2020 will be more arduous and arduous. We are confident to do better and build the department into a warm and healthy home for patients.

How to write a personal summary of the rehabilitation department 2

Over the past year, under the correct leadership of the hospital leaders, with the support and help of various departments in the hospital, all the staff in the undergraduate department** *With joint efforts, we have successfully completed various undergraduate work tasks, ensured the safe and steady operation of the department's work, and achieved certain results, which are summarized as follows:

1. Department management has been further strengthened, and work has been The process is further streamlined.

This year we have successively issued the "Rehabilitation Diagnosis and Treatment Guidelines/Standards", "Relevant Regulations on Rehabilitation Treatment of Inpatients", "Rehabilitation Department Medical Records Quality Management", "Rehabilitation Department Quality Control Standards", "Rehabilitation Department Accidents "Emergency Treatment Plan", "Standards and Procedures for Evaluation of Periodic Rehabilitation Treatment and Training Effects", "Informed Consent Form for Patients in the Department of Rehabilitation Medicine of Huake University Hospital" and other relevant regulations, so that all staff in the general department are clear about the work goals and personal goals of the department. According to the work tasks and work requirements, treatment should be standardized to avoid errors and accidents.

2. Persist in learning theoretical knowledge and build a learning team.

1. Adhere to the weekly department meeting system on Tuesdays every week to convey the spirit of the Monday hospital weekly meeting and let all department staff understand the main work of the hospital at this stage.

2. Organize department business studies every half month, focusing on case discussions and lectures in the department, and learned "Bronnstrom", "Joint Mobilization", "Massage Techniques", and "Community Rehabilitation of Hemiplegia" , "McKenzie Therapy", "Cardiopulmonary Resuscitation", "Treatment of Swallowing Disorders after Stroke", etc.

3. Every six months, well-known professors from other hospitals are invited to the undergraduate to exchange guidance. In this month, Professor Liu Yali from the Rehabilitation Department of Tongji Hospital was invited to our department to communicate on the diagnosis and treatment of stroke; in December, Wang Gang from the Rehabilitation Department of Union Hospital was invited The director came to the hospital to exchange guidance on "rehabilitation treatment of cervical and lumbar disc herniation".

4. Actively go out to study and train, and participated in 21 classes on various new technologies and methods outside the hospital, including "Speech and Language Rehabilitation Treatment", "Annual Academic Conference on Neurology", and "Sleep Treatment" , "Application of Kinesio Taping", "Wuhan Acupuncture Society Academic Annual Conference", "New Progress in Rehabilitation Treatment of Cervical and Lumbar Disc Herniation", "Study Class on New Progress in Stroke", etc.

5. Four technicians in our department participated in the National Adult Undergraduate Continuing Education.

3. Actively introduce and apply new technologies.

1. Introduce the BOBATH ball to conduct rehabilitation exercise training for patients with lumbar disc herniation to improve and consolidate the effects of rehabilitation treatment.

2. Introduce kinesio patch, mainly used for the treatment of sports injuries, adjust muscle performance, reduce pain, reduce edema, and increase joint mobility. It not only increases the means of treatment, but also improves economic benefits.

4. Promote departments and expand service radius.

Over the past year, the number of patients in our hospital has increased every month, and the economic benefits have increased from about 10,000 to 20,000 to about 30,000 per month. At present, the total number of patients has reached the upper limit of treatment in the rehabilitation department, the economic benefits are in a saturated state, and the economic income has reached a bottleneck. If the rehabilitation department wants to expand, the first thing to solve is to optimize the patient structure and improve economic benefits.

Fifth, 20-year work plan:

In the new year, we will continue to introduce new technologies and projects:

1. With pediatrics Cooperate with the Department of Neurology to provide treatment for autism in children;

2. Cooperate with the Department of Neurology to provide rehabilitation treatment for depression, Alzheimer's disease, sleep disorders, etc.

How to write a personal summary of the Rehabilitation Department 3

20--20 is an extraordinary year. Under the guidance of the hospital leaders and the concerted efforts and cooperation of all the staff of our hospital, the second-level comprehensive The hospital successfully passed the test. As a newly established department of the hospital, with the support of the hospital leaders and the joint efforts of the general staff, the Rehabilitation Department has grown from scratch, from simplicity to perfection, from looseness to rigor, and has only been established for one year. In half the time, remarkable social and economic benefits have been created. Not only inpatients but also outpatients are treated in the rehabilitation department. Although there are few medical staff and the workload is heavy, all medical staff work together as one. In the past six months, the patient satisfaction rate of the Rehabilitation Department has continued to be above 97, which has been widely praised and affirmed by patients. According to the work plan at the beginning of the year and the implementation of the high-quality nursing service demonstration project, we will strengthen basic nursing, improve the quality of nursing, and improve patient satisfaction. Now we will The work situation is summarized as follows:

1. Basic situation of work performance

The average number of hospitalizations per month is 58, and the average number of outpatient visits per month is 110

2. Outstanding Brand, promote departments, and expand service radius.

We actively publicize and promote the department to increase the specialty’s visibility in society and make patients aware of us. Our department actually in-depth publicizes the undergraduate business scope, specialist equipment, professional technologies, and new technologies, new projects, new businesses, etc., which enhances the overall visibility of the hospital and departments and the visibility of some experts, famous doctors, and specialist diseases, and contributes to the hospital's Business development has played a major driving role.

3. Improve service quality and take patient satisfaction as the standard.

Promote the construction of a harmonious culture with the theme of "respect and care" among all medical staff. Focusing on the service concept with "touching" as the core, we develop a family-friendly and personalized service model to create a warm environment where doctors and patients are family members. We insist on being patient-centered, guided by patient needs, and based on patient satisfaction as the standard, and provide family-friendly services, refined services, and convenient services. For example, after the patient is admitted to the hospital, he will receive him warmly, have a kind attitude, serve with a smile, bring the patient a cup of tea and a bag, and send the patient to a clean and tidy ward. Because of the good service, high professional skills and obvious rehabilitation effects, they introduced their neighbors or relatives suffering from low back and leg pain to our department for rehabilitation treatment. Due to the characteristics of this undergraduate course, there are many treatment projects and relatively insufficient personnel. Some treatment projects are one-to-one treatment. Each person has one specialty and multiple abilities, and one job has multiple uses. Usually, there are many rehabilitation patients and the treatment projects cannot be completed. In order to meet the needs of the patients In order to meet the needs of rehabilitation treatment, they often work overtime, and are not afraid of getting dirty or tired. Their backs and waists are sore from exhaustion, but they have no complaints. The department directors and head nurses are busier at work and have many things to do, but they are conscientious and have no complaints; Many employees work despite being sick, and good people and good deeds emerge in endlessly.

4. Strengthen nursing quality control and strictly implement the core system

Through irregular inspections once a week, we will carefully summarize and analyze the shortcomings and nursing defects in the department, and find out the work progress hidden dangers, nip them in the bud, and strengthen nurses’ nursing safety awareness.

5. Strengthen basic nursing and improve patient satisfaction

Through the development of high-quality nursing service demonstration wards, we actively give full play to the subjective initiative of responsible nurses, provide humanized nursing, and implement responsible nursing. Strive to do a good job in patient life care and health education. Through satisfaction surveys, the best nurses will be selected every month and linked to performance appraisals to improve nurses' work enthusiasm.

6. Strengthen the quality of nursing document writing

Carefully teach, help, and guide young nurses and strive to improve the quality of nursing records. Improve nursing documentation and reduce safety hazards. Pay attention to the existing problems in nursing documents at this stage, standardize nursing document records, and conscientiously implement the cross principles in nursing records, that is, "objective, true, accurate, timely, and complete", and avoid irregular writing, such as missing words, unclear erasures, and back and forth. Contradictions, inconsistencies with doctors' records, etc. should reflect both comprehensive nursing problem records and the particularity of specialist symptoms, so as to standardize and standardize nursing documents.

7. Strive to improve the professional quality of nurses

Organize business learning and technical operation assessment every month and strengthen specialist nursing training, and conduct rules, core systems, and theoretical operations for new nurses Training and assessment, and those who pass the test will be put on the job.

8. Efforts should be made to improve nurses’ response and first aid capabilities and organize nurses to learn cardiopulmonary resuscitation first aid procedures, first aid procedures for fracture patients, etc.

9. First-aid medical equipment must be managed by dedicated personnel, the "four certainties" must be met, and inspection and registration must be done to keep it in a state of emergency preparedness.

10. Efforts to manage hospital infections

Strict disinfection, sterilization and isolation measures, strengthen the classification of medical waste and the destruction and disinfection of disposable items, and use various disinfectants Concentrations are monitored regularly.

Although nursing work has achieved certain results in the past year, there are also certain shortcomings

that need further improvement. The problems that existed during the year mainly include the following aspects:

1. The business and management level of nursing managers need to be improved, and their management innovation awareness is poor.

2. Individual nurses do not have a strong sense of responsibility, health education is not timely, and the proactive spirit of nursing staff has not been fully mobilized, and they often do it passively.

3. Some nurses do not have a strong concept of sterility, do not wear masks during aseptic operations, and do not dispose of disposable items in time after use.

4. Scientific research work is a weak item in nursing management.

5. The overall working ability of nursing staff needs to be improved.

6. The supervision of nursing operation procedures and core systems is not in place.

In 20--20, nursing work will move toward an institutionalized, standardized, and scientific development track. We will work hard based on the overall situation, be pragmatic and innovative, improve the quality of nursing work, improve nursing management capabilities, and improve the quality of nursing work. Implement the strength, do the nursing work well, do it carefully and do it solidly, and strive to achieve new breakthroughs, new leaps, new improvements and new effects in the nursing work in the new year. Lay a solid foundation for the establishment of a second-class hospital.

In the future work, all medical staff in the rehabilitation department will still regard the content of "standards" as the criteria for their own work, and let standards become habits instead of letting habits become standards. There is a long way to go. , I will search up and down.

How to write a personal summary of the Rehabilitation Department 4

In 20-20, our department worked under the leadership of the hospital general branch and the hospital team, and with the support and help of various departments in the hospital, all members of our department Employees work together to adhere to the scientific outlook on development as the guide, take the patient as the center, and improve service quality as the theme. In accordance with the overall principles of consolidating results, deepening management, continuous improvement, continuous innovation, and raising the level, we continuously improve medical quality and ensure medical care. Safety, improve service style. This year has achieved gratifying results: the total business revenue for the year was -10,000, an increase of -10,000 - compared with last year; the number of admissions and discharges increased by - and - respectively compared with the same period last year, achieving both economic and social benefits.

The work of the past year is summarized as follows:

1. Increase department management and innovate new models of high-quality services

1. Carry out social service commitment activities and effectively build high-quality services Work

First of all, we carefully organized the department staff and repeatedly studied the "Service Commitment Letter", "Interim Measures for the Accountability of Medical and Health Institutions and Their Staff for Requesting, Accepting Red Envelopes, and Kickbacks" and various core systems and other documents and reverse material. The second is to carry out extensive social service commitment activities in the whole department and consciously accept social supervision. The third is a three-level commitment mechanism to society, hospitals, and departments to fulfill various commitments, carry out credit education, standardize credit behavior, disclose credit commitments, strengthen credit supervision, etc., and hold regular meetings to listen to opinions. This year, General Practice *** received 3 banners and refused to accept red envelopes and several items, which was recognized by the hospital.

2. Adhere to the Service Year activities and innovate new models of high-quality services

General practitioners actively participate in the hospital Service Year and Traditional Chinese Medicine Management Year activities, and the department strives to provide high-quality services throughout the entire medical service process. middle. The first is to establish a high-quality service concept, put forward the department's service concept, and establish unique service concepts and behavioral norms. The second is to implement medical service standards and various core systems, implement the Saturday and daily doctor ward rounds system, establish a "doctor-patient contact card", respect patients' right to know, and strengthen doctor-patient communication. The third is to expand the scope of medical services, develop convenient services, and pay attention to health education. The fourth is to deepen the connotation of active service and improve service capabilities. The fifth is to provide extended services. The scope of nursing services extends from previous ward services to pre-admission registration and post-discharge follow-up. Over the past year, the department has insisted on implementing personalized medical care and humanized services for patients, attracting a large number of patients for medical treatment. The number of inpatients has increased significantly, reaching the best level in history. We extensively solicit opinions and suggestions from people from all walks of life, patients and their families on all aspects and links of work, so as to further improve the department's overall service chain and continuously optimize overall care.

3. This year, the department will regard "total control and structural adjustment" as one of the "highlights" of its work.

To this end, on the one hand, the management and punishment of doctors should be strengthened. On the other hand, we have actively adjusted the medical structure, taken effective measures, and tried every means to reduce medical expenses, achieving remarkable results. The first is to focus on rational use of drugs. The second is the cost of catching single diseases. The third is to focus on the use of disposable materials. The fourth is to speed up the turnover of hospital beds. By taking a series of strong measures, we ensured that the department successfully completed various cost indicators issued by the hospital this year. In the context of the rapid growth of the department's business, all costs were maintained at a relatively low level, and the average hospitalization day was only 9. 2 days, effectively reducing the burden on the masses.

4. Implement the medical ethics evaluation system.

The image of the staff directly affects the image of our department and hospital. We use various forms to strengthen positive education, popularize medical ethics and professional ethics, and achieve three combinations: (1) Combining learning from role models with advanced models; (2) Combining the evaluation of the best with the assessment of professional titles; (3) Combining daily performance with study abroad.

2. Standardize medical quality management and improve medical technology level

1. Pay attention to the construction of talent team

Our department staff use the guidance of young doctors and three-level investigators The ward system, efforts to learn professional knowledge, use of medical record discussions, director rounds to accumulate clinical experience, and professional level continue to improve. The department director went to Zhongnan Hospital Affiliated to Wuhan University for further training from April to July 2020, and the talent team within the department has been continuously strengthened.

2. Strengthen the implementation of rules and regulations

The department holds regular meetings to hand over shifts every day and assign work; once a week, it emphasizes safety, quality, and the implementation of the duties of doctors and nurses; Safety and quality inspections are conducted twice a month, and two thorough measures are given to unqualified performance: (1) Thorough rectification. (2) Investigate thoroughly.

3. Do a good job in the management and monitoring of the "three links"

(1) When admitted to hospital: comprehensive physical examination, detailed medical history, and strict medication use; (2) When hospitalized: strict Observation, safe care, civilized service.

(3) When discharged from hospital: precautions, review standards, and warm greetings.

4. Strengthen safety management

Strengthen comprehensive quality control. The department strictly implements diagnostic and treatment routines and operating specifications, strictly controls medical quality, and effectively controls hospital infections. We pay close attention to the study of health laws, regulations and routine diagnosis and treatment. We require focusing on the study of specialized disease knowledge, improving the diagnostic compliance rate, improving the treatment effect, and constantly improving the quality of employees to fully stimulate the enthusiasm of employees, develop their potential, and pay attention to patients. Diagnosis and treatment, with a high sense of responsibility, a rigorous scientific attitude, and superb medical care improve the cure rate and ensure patient treatment and treatment effects. Develop effective safety management measures. Strictly implement the "Standards for Diagnosis and Efficacy of Traditional Chinese Medicine Diseases and Syndromes", "Classification and Codes of Traditional Chinese Medicine Diseases and Syndromes", "Traditional Chinese Medicine Clinical Diagnosis and Treatment Terminology (Disease Part, Syndrome Part, Treatment Method Part)", "Basic Standards for Writing Medical Records of Traditional Chinese Medicine and Integrated Traditional Chinese and Western Medicine" ( Trial)" and other technical standards and specifications; implement dual diagnosis of traditional Chinese and Western medicine, and strictly implement relevant diagnostic standards. The diagnostic accuracy rate meets the requirements of hospitals of the corresponding level. The specialist's ICD-10 diagnostic accuracy rate reaches 99.6; the specialist attaches great importance to traditional Chinese medicine therapy , focusing on the accuracy of theories, methods and prescriptions, the efficacy level has been significantly improved during the construction period, and the treatment rate of traditional Chinese medicine has reached 99.6; the specialist treats cervical spondylosis, lumbar disc herniation, lumbar spinal stenosis and other spinal degenerative diseases, stroke, and knee osteoarthritis The curative effect level of patients with frozen shoulder has been significantly improved. It is strictly implemented in accordance with the clinical path, improves patient satisfaction, shortens hospitalization time, and reduces hospitalization expenses. The cure rate reaches 57.7, and the improvement rate is 41.5; formulates are formulated for cervical spondylosis, lumbar disc herniation, stroke, The clinical diagnosis and treatment standards and clinical pathways for frozen shoulder and knee osteoarthritis highlight the characteristics of traditional Chinese medicine treatment.

3. Strengthen discipline construction and promote rapid business development

Continue to "highlight the characteristics of key specialties of traditional Chinese medicine, give full play to advantages, focus on the construction of specialties and diseases, and improve comprehensive service functions "target" business development ideas.

(1) Continue to accelerate the pace of construction of key specialties. Talents with development prospects, professional characteristics and advantages should go out to study.

(2) Advocate the participation and cooperation of multiple departments, adopt collaborative research and complementary advantages, promote the development of related disciplines, assist the concerted efforts of departments, and provide guarantee for the development of specialist business.

4. Problems

Honest medical practice, honest service, "meticulous service, loving care" have not yet become values ??recognized by every employee. It is necessary to further introduce professional and technical personnel or The department is sent abroad for further training; the rehabilitation equipment in the department is unreasonably configured and not fully used, which restricts the further development of the department; the department's administrative and operational management levels still need to be improved, the core competitiveness is lacking, and the professional influence also needs to be improved. The hospital's medical technology image Although it is widely recognized, there is still a lot of room for improvement.

In short, looking back on the work of the past year, achievements are the mainstream. We will continue to carry forward good practices, summarize and correct shortcomings. The focus of the work in the next year will be on post-operative rehabilitation and treatment of stroke, pain and various traumas

Cervical and lumbar disc herniation and other specialized treatments. It is planned to carry out ozone treatment of cervical and lumbar disc herniation. and various types of arthritis, etc., and at the same time strengthen the department's three-level ward round system, clinical teaching, and scientific research capabilities; in terms of administrative management and operation management of the department, we must strictly implement the various core systems, standardize the diagnosis and treatment of single diseases, and grasp Implement good clinical pathways. Play a due role in the new development of the hospital. We are confident that we will do better in the future.

How to write a personal summary of the Rehabilitation Department 5

The Rehabilitation Department is a newly established department in the hospital. With the support of the hospital leaders and the joint efforts of the general staff, it has been Starting from nothing, from simplicity to perfection, from looseness to rigor, it took only one year to get on the right track and created impressive social and economic benefits.

As the hospital management year activities of "patient-centered and improving medical quality as the theme" are carried out in depth, the Rehabilitation Department actively follows the activity arrangements, organizes departmental studies, formulates rectification measures, and implements the requirements of the management year activities. .

The purpose of carrying out the "Medical Quality Management Year" activities is to standardize medical service behavior, improve the quality of medical care, enhance the hospital's social trust and patients' sense of security in medical treatment. To achieve this purpose, the department Their own characteristics and responsibilities are divided into medical, nursing, physiotherapy, massage, process and other quality management groups. Under the guidance of Director Wang Gang, each clause of the "Xinjiang Medical Quality Management Annual Hospital Evaluation Standard" is broken down in detail and implemented one by one. For example, various processes should be improved in accordance with the "standards", and relevant personnel should supervise and evaluate them. After weekly meetings, collective feedback and discussion will ensure that if a problem is discovered, it will be taken seriously and solved quickly. If patients report that the waiting time for treatment is long, the department will contact various parties to purchase two new medium-frequency treatment machines, extend the working hours of massage therapists, and use Saturday and Sunday appointments to solve the inconvenience of massage patients. Most of the patients suffer from low back and leg pain and need to sleep on hard beds, so the department contacted the manufacturer to make additional hard beds for the department to ensure that every inpatient can have good hospitalization conditions.

Not only inpatients but also a large number of outpatients are treated in the rehabilitation department. Although there are few staff and a heavy workload, all medical staff will not respond to inquiries from patients. The concept of perfunctory, cold and hard recommendations has been deeply rooted in the hearts of the people. It is this kind of united and harmonious process cooperation that makes the rehabilitation department a better place. The patient satisfaction rate has been above 96% in recent years, and it has been praised and affirmed by patients.

The activities of the Hospital Management Year are in full swing in the department, and it has become a routine to publicize the content of the activities to patients. No, whenever the sun just rises, Master Liu, who gets up early, will be very busy in the corridor. I groped hard for something, and upon closer inspection I realized that the elderly man, who was over seventy years old, was turning off the light in the hallway. At first I thought it was a whim of his, but then I observed carefully and found that this "little move" was his habit.

It also included the dripping faucet in the bathroom that was not closed tightly. This "little action" has now become a regular habit of all patients in the department.

This kind of good mutual help is not formed in a day or two. In the future work, all employees of the Rehabilitation Department will still regard the content of the "standards" as the criteria for their work. There is a long way to go. Come, I will search up and down.

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