Standardization construction scheme of county-level government service work

In order to conscientiously implement the opinions of the provincial government on further strengthening the construction of government service centers (Zhejiang Zhengfa [2008] No.38), the opinions of the general office of the provincial government on establishing and improving the mechanism for the construction of administrative efficiency of organs (Zhejiang Zhengfa [2009] No.7) and the relevant requirements of provinces and cities on strengthening the construction of administrative efficiency and government services, we will further promote the construction of service-oriented government in our county, improve work efficiency, improve service quality and optimize the development environment.

First, promote the standardization of the center and improve service efficiency.

1. Standardization of administrative examination and approval items and processes. First, according to the principles, classifications, standards and names uniformly determined by provinces and cities, organize the county-wide administrative examination and approval (licensing) project cleaning, publish the general catalogue of administrative examination and approval (licensing), and bring all published administrative examination and approval (licensing) matters into the county government service center for centralized handling, so as to realize the docking of administrative examination and approval (licensing) projects in provincial, municipal and county government service centers. At the same time, the administrative examination and approval (licensing) projects implemented by various departments at the county level should be uniformly publicized on the portal website of the people's government at the county level and the website of the government service center; The propaganda department is responsible for the implementation of administrative examination and approval (licensing) projects in the administrative service center window. Second, according to the unified standards of provinces and cities, determine the standardized handling links, steps, processing time limit and service guide of the county-wide administrative examination and approval (licensing) projects.

2. Standardization of types and forms of government services. The first is the standardization of service types. According to the unified standards of provinces and cities, government services are divided into administrative examination and approval services, public * * * services, intermediary services and other social organization services, building tangible markets and public * * * resource transactions, county, township (town), village (community) helping people, doing things for the people, legal aid and other public * * * services. The second is the standardization of service forms. The standardized service system of government service center is divided into lobby reception service, whole-process agency service, delayed processing service, appointment processing service, dedicated channel service, door-to-door processing service, information inquiry service, policy and regulation consulting service, etc. County-level government service centers and township convenience service centers should strictly follow the standards formulated by provinces and cities, and do a good job in standardizing the types and forms of government services.

3. Standardization of administrative system and electronic system of administrative service center. The first is the standardization of administrative service centers. In other words, it is necessary to implement the first inquiry responsibility system, the time-limited completion system, the accountability system, the parallel approval system and the complaint reporting system. The second is the standardization of the electronic government service system. Use the general electronic operation platform of provincial, city and county administrative examination and approval and public service matters, and gradually realize online application, online acceptance, online handling and online inquiry of administrative examination and approval and public service matters; Carrying the operation process of the time-limited completion system, perfecting the electronic monitoring system and realizing online direct generation of accountability; Expand the compatibility of general software for administrative examination and approval, realize the standardization and unification of provincial, municipal and county administrative examination and approval systems, and connect with county-level departments' e-government systems.

4. Standardization of facilities of administrative service center. One is the standardization of site appearance. The county administrative service center should hang the national flag and national emblem in accordance with the unified requirements of the whole province, and fix the signboard in a prominent position on the front of the central office building. The second is the standardization of facilities. At the main entrances and exits of the county, the "traffic signs" of the government service center and the publicity bulletin board of the provincial government service hotline "96 196" were set up. The staff of the center should unify their work clothes and put on their posts. All windows in the center are equipped with window labels and first inquiry responsibility posts, and the contents such as window departments, main examination and approval services, charging standards, commitment time limit, telephone number and first inquiry responsibility posts are announced. The units that will enter the government affairs hall, the responsibilities they undertake, the projects that are responsible for examination and approval, the statutory time limit for examination and approval and the time limit for commitment will be publicized in a prominent position in the government service center; Publicize the handling links and time limits of each approved project step by step in the government affairs hall, website and service guide; The administrative examination and approval status shall be displayed on the electronic display screen in time.

Two, the implementation of "two centralized, two in place", innovative operation mechanism.

5. Vigorously promote "two centralization and two in place". Each department with administrative examination and approval function should set up an administrative examination and approval unit according to the adjustment plan of the administrative examination and approval unit formulated by the county editorial board, and concentrate the administrative examination and approval function of the department in the unit room, and the comrades of the examination and approval unit move forward to the county government service center to handle all kinds of administrative examination and approval matters. All stationed departments should grant the decision-making power of examination and approval, the right of examination and approval, the right of organization and coordination, and the right to use the special seal for administrative examination and approval to the person in charge of the window of the administrative service center in strict accordance with the requirements of the power of attorney for administrative examination and approval in xx Province, so as to ensure that the cases settled at the administrative service center account for more than 90% of the total number of cases; All stationed departments should uniformly use the special seal for administrative examination and approval to examine and approve all kinds of administrative examination and approval, licenses and public services, and the official seal of the unit will no longer be used for administrative examination and approval, so as to effectively improve the efficiency of government services. All departments should vigorously support the window work and ensure that the chief representative exercises his functions and powers. Internal institutions that no longer exercise the examination and approval functions should earnestly perform other duties, cooperate with the administrative examination and approval work, and jointly improve the efficiency of administrative examination and approval. All relevant departments should attach great importance to and strengthen measures, and must fully complete the task of "two centralization and two in place" before June 30, 2009.

6. Fully implement parallel approval of investment projects. County Development and Reform Bureau, Land and Resources Bureau, Planning and Construction Bureau, Safety Supervision Bureau, Transportation Bureau, Commerce Bureau, Water Affairs Bureau, Planning Office, Environmental Protection Bureau and other departments involved in parallel examination and approval of investment projects should pay attention to operability according to the catalogue of parallel examination and approval of investment projects, reasonably determine the commitment time limit and re-engineer the workflow, and complete the production of work guides for various projects, so as to greatly shorten the examination and approval time limit, reduce the cost of reporting and approval, strengthen supervision and restraint, and improve the efficiency of examination and approval; Determine a full-time information administrator, who is responsible for collecting the acceptance, supplementary information and approval information of the unit, releasing it to the network platform in time, and collecting the progress of relevant approval items of other departments through the network platform. County Development and Reform Bureau is responsible for coordinating the whole process of parallel examination and approval, compiling the examination and approval basis, document list, examination and approval authority, examination and approval procedures, examination and approval time limit and service commitment confirmed by each examination and approval department into a parallel examination and approval implementation manual, clarifying the overall workflow of parallel examination and approval, and making it public on the network platform for the convenience of the masses. The county-level government affairs center should set up a parallel examination and approval window in the government affairs hall, which is responsible for project declaration, data transmission and reporting. The approval documents included in parallel approval at the same stage in the approval process are also the pre-approval basis of other departments, and are obtained by the approval department through the network platform according to the progress of parallel approval. Need to be reported to the provincial and municipal approval of investment projects, the county government affairs center in parallel approval window personnel through a special platform to pass the report. County Supervision Bureau is responsible for the supervision and inspection of the administrative efficiency of parallel examination and approval of investment projects. Matters involving parallel approval of investment projects must be accepted and handled in the government affairs hall.

Third, expand the service function and extend the service network.

7. Expand the service function of the government affairs center. On the basis of consolidating the existing functions, the county government affairs center should strive to expand the functions of the government affairs service center in resource allocation and social services, expand the service scope of the government affairs service center, and better serve the people. Real estate registration, government procurement, "bidding, auction and hanging" of state-owned property rights and state-owned resources (assets), housing accumulation fund, initial household registration and household cancellation of water, electricity and cable TV and other hot and difficult matters closely related to people's lives or concerned by the people must be handled in the government affairs hall, and intermediary services related to administrative examination and approval, such as inspection, testing, evaluation, demonstration and agency, including land evaluation and housing evaluation, should also be included in the government affairs service center for centralized handling.

8. Standardize bidding management. According to the Opinions of the provincial government on Strictly Standardizing the Bidding Work of State-invested Construction Projects (Chuanfufa [2007]14), "The construction site must be decoupled from the administrative department and incorporated into the management of the government service center at the same level", and the county government affairs center is specifically responsible for formulating the on-site management system for bid opening and evaluation activities; Responsible for providing services for bidding activities entering the government service center and implementing on-site order management. The terminal operator selected by the bid evaluation experts shall be the official staff of the government service center; Record, stop and correct the problems that violate the site management system or hand them over to the relevant supervision departments in time. At the same time, the county administrative service center shall not participate in other work of bidding activities, and shall not perform supervisory duties and interfere in bidding activities.

9. Extend the government service network. All towns and villages should speed up the construction of convenience service centers and village (community) convenience service rooms in accordance with the unified deployment of the county party Committee and county government; It is necessary to establish and implement various internal management systems with the "three systems" as the core, actively expand service areas and clients, carry out convenience services, generation services, appointment services, and door-to-door services, and strive to realize that ordinary people do small things without leaving the village and major events without leaving the village; County-level government affairs centers should strengthen the business guidance and construction progress supervision of township and village (community) convenience service centers; County-level departments that set up promotion agencies in townships should actively organize and guide their promotion agencies to work in township convenience service centers.

Fourth, strengthen organizational leadership and strengthen supervision and guarantee.

10. Establish government service construction institutions. In order to further strengthen the organization and leadership of the county's government service construction and specifically study the difficulties and solutions encountered in the process of government service construction, the county party Committee and county government decided to set up a county government service construction leading group. Chen Ke, deputy secretary of the county party committee and county magistrate, served as team leader, Li Ming, deputy secretary of the county party committee, Ren Ming, member of the county party committee standing committee and deputy county magistrate, Hu Wenji, secretary of the county discipline inspection commission, and Zhang, member of the county party committee standing committee and deputy county magistrate, served as deputy team leader; Luo, director of the county government office, Xiao Guanggui, deputy secretary of the county commission for discipline inspection and director of the supervision bureau, Gou Xiaojun, deputy director of the county government office and director of the county target supervision office, are members. The leading group has an office located in the county government affairs center, with Comrade Xiao Guanggui as the director of the office, Comrade Chen Bing and Comrade Gou Xiaojun as the deputy directors, and Comrade Gou Xiaojun is specifically responsible for the daily work.

1 1. Strengthen the supervision of the administrative examination and approval process. The Supervision Bureau of the County Commission for Discipline Inspection should intensify the investigation and punishment of violations of discipline such as "eating, taking, getting stuck, demanding" and "shirking" in the process of administrative examination and approval; The county administrative service center should follow up and supervise all kinds of administrative examination and approval (licensing) matters handled by the government affairs hall, set up a special supervision team, strengthen supervision over the whole process of handling administrative examination and approval (licensing) matters in the county, and strictly investigate illegal acts such as "open entry but no entry", "double acceptance" and "extracorporeal circulation of projects", so as to truly be a window to the outside world and achieve "openness, fairness and impartiality"

12. Strengthen the construction of government service teams. According to the principle of lean and efficient, strengthen the construction of window staff; Educate and guide government service personnel to firmly establish the consciousness of serving the masses, serving the window of the service department and serving the overall situation of development, and play an exemplary role; Implement unified deployment, unified training, unified management and unified assessment for window staff, and strengthen system management; Extensively carry out the activities of "five-hearted service" and the selection activities of "excellent demonstration post" and "red flag window", standardize the words and deeds of staff, and strive to create a civilized demonstration window for government service. The work performance of the window staff of the government service center should be regarded as an important basis for their assessment, rewards and punishments, and promotion.

13. Establish an administrative efficiency evaluation mechanism. Incorporate the construction of government services into the government's target management, implement "two centralization and two in place", implement parallel examination and approval, window work and administrative efficiency evaluation, implement regular listing supervision, and link it with the government's annual target assessment of departments. The county party committee and the county government will commend those outstanding in the annual government service assessment; If the government service assessment fails, it will achieve a "one-vote veto". Establish an evaluation mechanism for government services, standardize the use of administrative examination and approval evaluators, publish complaint telephone numbers, set up guest books and suggestion boxes for the working masses, hire deputies to the National People's Congress, members of the Chinese People's Political Consultative Conference, corporate legal persons and community people as voluntary supervisors for government services, and accept extensive supervision from all walks of life and the people. Establish a notification system and publicity system for government services, and the regulatory authorities should strengthen the electronic monitoring of the government center window, and report the administrative efficiency indicators such as project entry rate, window authorization rate, on-site completion rate, on-time completion rate, evaluation satisfaction rate, dissatisfaction rate and complaint rate every month.

14. Strengthen the supervision and accountability of administrative efficiency. In the construction of government service, if the work is not implemented, the service is not in place, the masses have complaints and other violations of discipline and discipline, once verified, the relevant responsible persons will be held accountable and severely punished in accordance with relevant regulations, forming a normalized and standardized management pattern of managing people and doing things by system.