Briefly summarize the corporate culture of China Telecom?

At present, the corporate culture outline of China Telecom consists of six parts: corporate mission, strategic objectives, core values, service concept, corporate code of conduct and employee code of conduct. Among them, core values and service concepts are collectively referred to as core concepts, and corporate code of conduct and employee code of conduct are collectively referred to as code of conduct. Corporate mission: let customers enjoy the new information life. Strategic goal: to become a world-class comprehensive information service provider. Core values: comprehensive innovation, seeking truth and being pragmatic, people-oriented, * * * creating value. All-round innovation is the inevitable choice to adapt to the changes of external environment and the main way to realize sustainable development. Innovation can enable enterprises to adopt more advanced technologies, greatly improve production efficiency and reduce operating costs, thus creating a cost-leading advantage; Innovation can enable enterprises to open up new business areas and provide new products and services to consumers, thus creating market leadership; Innovation can make enterprises gain differentiated competitive advantages in operation management and management mode, thus creating management leadership. Keep pace with the times and actively and steadily promote all-round innovation. Through comprehensive rather than individual, comprehensive rather than partial, in-depth rather than superficial and temporary innovation, we will accelerate the establishment of a new business model of "market-oriented, customer-centered and benefit-oriented", gradually improve the modern enterprise system, enhance the core competitiveness of enterprises and enhance business performance. Comprehensive innovation is not a total denial of the past. Famous sayings such as "People's Posts and Telecommunications Serve the People", "Scientific clairvoyance, clairvoyance" and "Fast, accurate, safe and convenient" are valuable assets of our enterprise, which we should carry forward while inheriting. Conceptual innovation is the premise of comprehensive innovation. Only by emancipating the mind, changing ideas and firmly establishing the consciousness of comprehensive innovation can we guide and motivate employees to keep forging ahead. We respect employees' enthusiasm for innovation, encourage employees to actively apply innovation achievements and dare to face mistakes in innovation. We should strive to create a learning enterprise with lifelong learning of employees and continuous innovation of organization. We should properly handle the relationship between reform, development and stability, and win the sustainable development and long-term stability of enterprises with proactive and comprehensive innovation. Seeking truth from facts, the whole network, joint operation, economies of scale and serving the society are the basic characteristics of telecom enterprises. "Seeking truth" means starting from the basic characteristics of telecom enterprises, according to the external environment and their own conditions, constantly exploring, refining and summarizing the development laws of telecom enterprises in business practice, and guiding the business practice of enterprises. "Pragmatic" means proceeding from reality, making business decisions according to the law of enterprise development, and consciously implementing them to the letter. Seeking truth and being pragmatic is our traditional style. With an accurate grasp of the basic characteristics of enterprises and a pragmatic attitude towards enterprise management, it has created one miracle after another in the communication history of China and even the world. Seeking truth and being pragmatic is the cultural gene of successful enterprises and our precious spiritual wealth, which needs us to carry forward in practice. Strive to create better work performance and pursue Excellence in steady operation. People-oriented People-oriented means to continuously improve the satisfaction of customers and employees by paying attention to customers externally and employees internally, so that China Telecom can become a satisfactory and long-lived excellent enterprise. Customer first requires that all our work be customer-centered, earnestly implement the service concept of "customer first, dedicated service", and strive to provide quality services that satisfy customers. People-oriented means to establish and improve a management system in which officials have a stage, work motivation, evaluation standards, development space and interests are guaranteed. Through study and training, we will constantly improve the quality of employees, create an open, fair and transparent atmosphere, encourage everyone to do business, start a business and do a good job, and provide development space and mechanism guarantee for the growth of employees. Strive to build a professional staff with orderly management and effective incentives, so that employees and enterprises can grow together in serving the society. * * * Creating value is our bounden duty. Only by constantly creating value can enterprises grow and develop and employees realize themselves. * * * Co-creation is the harmonious unity of internal teamwork and external industrial value chain. In the process of creating value, we should focus on our own core competence, give full play to our own specialties, and cooperate extensively on this basis in order to win * * *. From * * * co-creation to * * * sharing, it is the only way to maximize value. To make value creation a continuous process, we must share the value achievements with other value creators. Only in this way can they devote themselves to the next round of value creation with greater enthusiasm and energy. From * * * creation to * * * enjoyment, and then from * * * creation to * * * enjoyment ... Only in this way can we maximize our value and enjoy the information civilization synchronized with the world with customers, shareholders, employees and society. Service concept: customer first, serving users attentively is the foundation of our existence, and "supremacy" reflects our respect for users. We regard users as parents. Without users, we have nothing. We call "users" customers. Dedicated service is the inevitable requirement of "customer first". Dedicated service requires us to put ourselves in the user's shoes, do everything possible to provide services for users, take customer satisfaction as the main criterion for measuring service work, wholeheartedly meet customer needs, and strive to achieve customer satisfaction. We put "customer first, dedicated service" throughout the whole process of enterprise management: active service: thinking about what customers think, anxious about what customers are anxious about, and taking the lead in the market. Full service: front desk service is the symbol, background service is the support, and network service is the foundation, which closely combines "internal service chain" and "external service chain". Differentiated service: Carefully subdivide the market, carefully design the scheme, and constantly introduce diversified products to meet customer needs and provide tailor-made services for customers. Efficient service: based on customer relationship management, improve marketing channels, optimize service processes, improve service means, meet customer needs with efficient services, and create high benefits for enterprises. Quality service: improve the quality of customer service, touch customers with meticulous care, and achieve the best service at the best cost. The service is endless, and we pursue customer satisfaction with our heart. Corporate code of conduct: keep promises, provide excellent service to customers, cooperate sincerely, strive for * * * to win stable operation in * * *, constantly enhance corporate value, manage accurately, allocate resources scientifically, care for employees, make every piece of gold shine, repay the society, and be a responsible corporate citizen employee code of conduct: keep learning, work efficiently, love and respect others, communicate honestly and obey the overall situation, and be loyal to corporate reference materials.

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