What are the risks of nursing home services? How to prevent

Some tips on avoiding service risks in nursing homes

Avoiding safety hazards while improving hardware facilities

Scientific conduct in accordance with the "Basic Standards for Social Welfare Institutions for the Elderly" Planning, design, construction and decoration truly reflect the people-oriented and humane design concept, such as installing monitoring probes and 110 networking systems in nursing homes; do not have too many indoor furniture and debris, and avoid sharp-cornered facilities; keep the ground flat and without thresholds , eliminate ground obstacles; there are lights where there should be lights, bells where there should be bells, handrails where there should be handrails, etc., paying attention to both practicality and safety. In addition, nursing homes should be equipped with necessary emergency facilities, first-aid drugs, equipment, etc. to respond to emergencies.

Reducing accidental injuries through safety knowledge education

In view of the elderly’s weak mobility, poor self-rescue ability, and easy psychological fluctuations, we adhere to the policy of “safety first, prevention first” , strengthen safety publicity and education, and improve the safety awareness of the elderly.

First of all, we vigorously carry out safety knowledge education on electricity use, prevention of burns and scalds, prevention of fire, prevention of gas poisoning, and prevention of explosions through posters, bulletin boards, warning slogans, themed activities, broadcasts, etc. Through education, Let the elderly understand their own health conditions and mobility, overcome their dissatisfaction with old age and unwillingness to trouble others, and proactively seek help from others in a timely manner when they are unable to do so, so as to reduce the occurrence of accidental injuries.

Secondly, in addition to striving to improve service quality at work, we also provide spiritual comfort to the elderly to prevent them from becoming world-weary due to psychological disorders.

Finally, it is also necessary to strengthen communication with the elderly’s relatives, proactively introduce the elderly’s health status, possible sudden diseases and accidents, and preventive measures that the nursing home can take, and invite family members to participate in safety education activities to increase occupancy. Elderly relatives’ understanding and support for the work of elderly care institutions.

Avoid disputes while improving the system

Improve the system to ensure the residential safety of the elderly residents. From the moment the elderly check into the gate of the nursing home, publicize the rules and regulations, including the physical examination management system for the elderly, nursing grade evaluation system, health management system, employee management system, job responsibility system, service standards, and operating specifications. Any service link or process management that is missing or neglected may create hidden dangers for the future safety of the elderly residents.

The elderly care facility can introduce a lawyer intervention guidance mechanism. Before the elderly move in, they will introduce the institution according to the procedures, understand the elderly, assess the elderly's health, predict risks in advance, formulate insurance measures, and sign a legally binding "Occupancy Contract". Avoid disputes.

Solving problems while improving employee quality

Some unsafe factors and hidden dangers are hidden in the process of elderly care services. If you are not careful, potential unsafe factors may become apparent. to cause accidents. This requires employees to enhance their safety awareness and improve their ideological, moral and professional qualities. From the perspective of safety and the survival and development of elderly care institutions, it is imperative to introduce high-quality professional and technical talents with love, compassion and high sense of responsibility.

It is necessary to strengthen training for current employees, especially nursing staff for special elderly people, carry out pre-job training in strict accordance with national regulations, and hold certificates to work, and continuously strengthen safety service awareness on the basis of scientific and standardized work processes. , improve service skills, improve emergency response capabilities to deal with unexpected problems, solve problems in a timely manner, and nip potential safety hazards in the bud.

Preventing accidents during safety inspections

Fully understand the importance of safety management work, include safety service work in the target assessment content, further strengthen responsibilities, urge nursing homes to improve their work style, and resolutely Prevent vicious incidents from happening. Strictly implement the accountability system and effectively implement the 24-hour duty responsibility system and the 24-hour uninterrupted inspection and care system. Keep records of various operations such as daily shift handover precautions, the elderly's self-medication, telephone communication with the elderly's family members, and the elderly's blood pressure.

Effectively implement the relevant requirements of the industry authorities, and organize special safety inspection activities in conjunction with public security, fire protection and other departments, focusing on the investigation of aging wires, illegal use of electrical appliances, and illegal use of electric blankets, especially in fire prevention Conduct in-depth, detailed, and thorough inspections in terms of waterproofing, anti-lost, anti-theft, anti-electricity theft, and anti-food and gas poisoning. Develop daily, weekly, and monthly checklists and form standardized operating procedures.