Don’t forget your original intention and forge ahead—Record of the housing delivery work at Chongqing BBMG Dacheng Xincheng No. 2 Land

On December 14, 2019, BBMG Dacheng’s trip to Chongqing was brilliant.

Enjoy this exclusive masterpiece—Metropolis No. 2 Group is a magnificent display of design aesthetics, quality and craftsmanship, landscape and humanities!

On the day of delivery, the company’s general manager Li Lihui and deputy general manager of the marketing and customer service department Lu Tao took the lead and set an example. The joy of handing over the new house was staged in a high-profile manner. Warm reception, standardized procedures, the warmth of returning home, and joyful laughter were present throughout the event. The corporate philosophy of "Mission, Value, and Responsibility" has once again been perfectly interpreted.

The total number of households in the Xindu No. 2 Group was handed over this time, and 223 households were picked up and signed in on site. The actual number of households handed over was 222, and the handover success rate was as high as 99%. Set a new record in housing delivery! Especially on December 15th, a total of 85 households signed in to receive houses, and the actual number of houses successfully delivered was 107, creating a miracle of delivery for the Chongqing company in the past years - the number of units actually delivered exceeded the number of units signed in for the first time, and all the staff worked hard to The determination to cure diseases with medicine and the rule of law to control chaos, the courage to scrape bones to cure poison and the courage of a strong man to cut off his wrist to charge into battle and overcome difficulties! It set a new record for property delivery in the Chongqing real estate industry and made a significant contribution to the profit-making work of the Chongqing company! This house delivery work was successfully completed!

New Metropolis Land No. 2 consists of 5 high-rise residential buildings. It is the first centralized handover organized by the New Metropolis project. "Checking for leaks, making preparations for rainy days, and weaving a tight handover safety net" are the key to this handover. To this end, the company has fully absorbed the delivery experience of previous projects in terms of pre-delivery rectification, hierarchical control, preparation and organization, personnel training, on-site planning, etc., achieving good construction schedule control, quality improvement and upgrading, and implementation of rectification and reform in place. The property services are comprehensive and the activities are innovative.

1. "While the troops and horses are not moving, food and grass go first." Be energetic and make full preparations.

In early October 2019, the Sky Tower, which refreshed the model of tea garden residence, rose from the ground and towered into the clouds, with simple lines and unique style. The new modernist design concept is integrated with the solemnity and rigor of the government building. In order to make this land the pride of Nan'an District and the landmark of the tea garden, the Chongqing Company established a cross-department handover project headed by executive directors Wang Wei and Lu Tao. The leadership team, specifically a combat team composed of BBMG Dacheng Project Department, Marketing Customer Service Department, Planning Department; Zhongyuan Real Estate Responsibility Team and Yongsheng Property Responsibility Team, attaches great importance to strategy and strictly controls details in order to further improve delivery quality , starting from the opening week, the house delivery team organized several special meetings on house handover and house handover rectification meetings. From the customer's perspective, high standards and strict requirements, we worked hard and insisted on exchanging the "tightening spell" of the task for the customer's "reassurance"!

General Manager Wang Wei and Deputy General Manager Lu Tao of the company are bold and targeted, with the overall idea of ??"strengthening rectification, paying attention to details, laying a solid foundation, and striving to promote the successful start of the housing handover work in the new city". From an ideological point of view Step by step from publicity and implementation to deployment arrangements, the whole process, zero tolerance, full coverage, strong pressure! In response to the customer's objections to the landscape, the management team was required to start with the trees, check the tree height, crown, and tree diameter on a tree basis, and review the shrubs according to the designed plants and density, focusing on the progressive and well-proportioned minimalist lineism of the landscape squares. idea. This requirement for landscape work is no longer just engineering construction, but the soul state of artistic sculpture, so that the landscape presents not only visual enjoyment, but also an artistic feast. General Manager Lu Tao is strategic, courageous and resourceful. He uses strong medicine to eliminate old problems and reform old ones. Combining the characteristics of handovers over the past few years and the regional characteristics of Chongqing, he boldly innovates and makes breakthroughs in the handover work, and improves the handover process. Healthy adjustments played a decisive and important role in the success of the entire housing handover work.

For community landscape walls, entry lobbies, park water bodies, and indoor defects, all subcontractors and property management companies are required to "find gaps, change work styles, and implement implementation to promote the new city to seek truth from facts and achieve results." The purpose is to list the work list, section list, and responsibility list, and follow up and implement them. They carry out "look back" work again and again, hold "big inspection" meetings again and again, and revise the "customer" rhetoric again and again. Before the handover, a total of more than ten meetings of various sizes were held to prepare for rainy days and nip problems in the bud! This laid a solid foundation for the complete success of the handover work.

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2. "Soldiers are like water, avoid the real and attack the weak." With guns loaded and ammunition in hand, everyone moves forward with determination!

Successful housing handover activities are inseparable from detailed and in-depth overall arrangements and effective execution. To this end, the new city handover team is carefully organized and reasonably planned, from organizational effectiveness, personnel arrangements, risk management and control to The on-site atmosphere and other aspects are checked and improved one by one, which effectively promotes the smooth progress of the owner's home inspection at one time

(1) "Horizontal to the edge, vertical to the end", strengthen hierarchical control, and insist on assigning responsibilities to each person< /p>

On December 13, 2019, the last meeting on the handover work was held at the BBMG Dacheng Badminton Stadium. Since the handover event in Nanshan County was held on the same day, Manager Luo Dabin carried out a scientific and reasonable division of labor in terms of organizational effectiveness. The housing handover team of Xincheng City, with Secretary Chen Naxin as the top leader and Vice President Zhang Xiaojuo and Director Wang Jinchao as the specific execution team, was officially launched. In order to ensure the efficiency and stability of the handover work, General Manager Zhang and General Manager Wang immediately held a special meeting to discuss the house handover. The details, on-site organization, external rhetoric, emergency management and other aspects were once again refined and sorted out and specific requirements were emphasized. The responsibilities of each department and department were emphasized, matters needing attention in handover were clarified, and the intensity and requirements for each section to cooperate with on-site implementation were particularly put forward. , the guiding ideology of "the victorious soldier wins first" played a decisive role in the successful completion of the house handover work!

(2) Fully authorize, let go, and strive to win the battle of handover and maintenance

In order to sprint the annual profit-making task, Mr. Zhang and Mr. Wang gave bold support to the on-site staff Decentralization and pre-war encouragement! "Don't be afraid of facing customers. In front of customers, speak boldly and do things boldly. Don't ask about the process, only look at the results. Even if you are one step behind, it doesn't matter. We will stand up for you." Manager Lin Feng authorized on the spot "One For rectification issues worth less than 1,000 yuan, it is OK if you directly handle them on site. I will contact the construction company. If there are more difficult customers who need me to contact the construction company, just call me.” The result-oriented leadership really makes the site more comfortable. The staff is enthusiastic and gearing up to welcome the guests home!

(3) To unify thoughts and boost people’s hearts, mobilization of brother units before war is essential!

Merely a high degree of unity of will within the company is not enough to ensure the final victory of the house delivery. The integration of resources and the best use of personnel are the strategic requirements for this handover work. After the handover drill on December 13, the team members based their results on Pre-war adjustments were made. First, Lv Lianwang, the general manager of the project of Yongsheng Property, was required to be the general conductor of the on-site home inspection. Liu Kesong, the marketing director of Yongsheng Property, was responsible for the general assessment of the delivery performance. Yang Fahai, the regional general manager of Yongsheng Property, and Zhou Zerui, the project manager, were required to be the on-site property coordinator. The primary person in charge of customer handling. Secondly, the problems existing at the drill site were checked and filled again, and immediate implementation was strengthened. Deputy General Manager Zhang Xiaojuo’s "pioneer" spirit and "craftsman" concept were undoubtedly highlighted. The water body display effect on the curtain wall of the community gate was not good, which was This slogan: "Everyone, work hard. No matter how late you are today, I will accompany you. I will leave after you have finished." The staff felt that the leadership was persistent. They were not afraid of the severe cold in winter, and went barefoot to conduct in-depth investigations, and finally presented it perfectly. ! Third, in order to ensure seamless cooperation among all brother units, a pre-war summary was held after the exercise. Property Manager Yang collected more than 50 on-site problems and solved them one by one. All employees were required to complete and pass the inspection that night before leaving work. At the same time, Manager Zhou Zerui listed more than 30 specific requirements for the formal handover on the next day, and provided training in place and sent them to everyone in groups. He had zero tolerance for mistakes in the handover and made detailed arrangements to ensure the orderliness of the site!

(4) Improvement is based on summary, success comes from failure!

During the handover of the new city, Deputy General Manager Zhang Xiaojuo and Director Wang Jinchao paid close attention to the entire process from identity verification to property handover, and were hands-on from on-site presentation to customer complaints. All issues were gathered and sorted out at the first time. Conquer and solve! As soon as Mr. Zhang discovers that customers are protesting in groups, he immediately notifies the on-site attack team to rush in to solve the problem. From Zhou Xu of sales to Yan Heng of engineering, from Yin Guifang of planning to He Wencan of finance, from Bao Longteng of Zhongyuan to Yong Zhou Jingsheng (Bao Qian can’t remember the name, but your contribution contributed indelibly to the final successful delivery), from external lawyer Zhou to Yang Shuo as the general contractor, from Lin Feng in the leadership to far away in Nanshan Luo Dabin overcame the difficulties, everyone cared about the new city, worked together and worked hard to make progress! During the handover period, if you lack resources, go to Mr. Zhang and he will immediately provide strong support. If you are scolded by the customer, go to Mr. Zhang and give you a dose of "

"Heart Stimulus" has brought everyone back to life with full blood and full blood! Under Mr. Zhang's strategic planning, we have a short meeting every day to summarize experience and improve efficiency. At the meeting, everyone brainstorms, everyone offers suggestions, and powerful It makes this moment better than before and today better than yesterday. It is true that "it is new every day, new every day, and new every day".

3. "The concerns of the wise are mixed with interests and harms", the way of keeping things in check, The engine delivers miracles.

What is good must be bad, what is good must be bad, don’t be knocked down by difficulties, don’t be fooled by appearances! The spirit of the "Tao" headed by Secretary Chen, Mr. Zhang and Mr. Wang is fully demonstrated! In order to achieve a disruptive success in house delivery, we have effectively implemented pre-delivery risk management and control, deepened the implementation of pre-delivery drills, comprehensively controlled the on-site delivery atmosphere, and deepened the implementation of customer emergency management. The "three dares" spirit of daring to take responsibility, daring to innovate, and daring to let go have allowed us to We work hard from top to bottom, delegating power at every level within the scope of control, and encouraging us at every level to fight! ?

(1) The "Overcome Difficulties" countdown display stands across the company's door, blowing the wind. To this end, we are ready to go forward. Firstly, we will sneak into the new urban owner group and actively promote and disintegrate as owners. Secondly, we will target the problem in a targeted manner, from leaders to employees, from inside to outside. , everyone works together to defeat them one by one. The third is to highlight the advantages and use the light of the sun and the moon to suppress the dark clouds!

(2) Avoid risks and use the power of the government to reach the top of the enterprise. After the company leaders and The legal department has carefully considered and adjusted and optimized all the details of the handover, especially the division of responsibilities in the publicity section and the wording and wording of the customer form. They have studied each one and carefully considered every word and sentence, which highly reflects the meticulous and rigorous style of a responsible company. The handover site is tightly organized and the operation is standardized. ! The staff was warm and courteous when signing the contract, the key issuance was fast and accurate, and the ticket exchange was accurate. The entire room delivery site was in order and well-organized!

(Three) ) was fully prepared, and Tianqiong welcomed a good start. From December 14th to 15th, under the outstanding leadership of the company’s leaders, it was destined to be an extraordinary day. After everyone’s careful organization and careful preparation, the first product delivery of the new city was successfully held. The event and delivery site had a warm atmosphere, pleasant environment and orderly order. Festive entrance packaging, warm souvenir embellishments, warm welcome slogans, warm "getting started", professional welcome etiquette, and various pastries and drinks made the overall atmosphere festive. Peace! A cordial greeting of "Hello, welcome home" gives the owner attention, warmth, and the warmth of returning home. A loud shout of "Open the door and see the gold" shouts out gold. Yu Dacheng’s momentum and blessings! The entire housing delivery section is divided into areas based on service functions, such as the check-in reception area, financial settlement area, home inspection waiting area, property affairs group, etc. Each area is equipped with full-time service personnel to provide drinks, pastries, medical kits, and needlework. Bags, charging bags, testing tools and other special services will be fully beautified, brightened and humanized according to the event site and layout standards. Because of understanding and familiarity, we will be serious and meticulous! The professional home inspection team gave each owner a comprehensive and detailed explanation and inspection. The communication between the customer and us was very pleasant, which fully demonstrated the pure quality of the product and set a new record in the history of delivery!

The new district and new city show international style, with a large high-rise layout ***Welcome to my guests! During the handover period, we provide excellent service, professionalism, strict discipline and well-trained staff! Taking customer satisfaction as our goal, and affirming our efforts yesterday with a gratified smile, we work hard to move forward and keep making progress. In the days to come, we will "work hard to conquer the obstacles, gather our strength and start again"!