A collection of simple personal work in hotel logistics

After a period of work, you will gain a lot, grow, and make mistakes. It is very necessary to summarize your work. The following is a "collection of simple personal work in hotel logistics" compiled by me for your reference only. You are welcome to read this article. Summary of personal simple work in hotel logistics (1)

It suddenly dawned on me that another year has passed in the hotel, and I have been working as a hotel logistics person for a full year. During this year, I have been working in the logistics department. There have been mistakes and deficiencies in the work, but there have also been achievements and advantages. Overall, the logistics have been pretty good over the past year. Now that the end of the year is coming, I will also make a summary of my logistics work, which is summarized as follows:

1. Hotel kitchen cleaning work

As a logistics person, the work I manage is relatively I am responsible for kitchen hygiene. Kitchen hygiene is very important. In order to make it safe and hygienic for customers to eat in the hotel, hygiene work must be done well. Therefore, the hygiene of the kitchen has been part of my logistics work this year. I will clean the kitchen very early every day, perform high-temperature sterilization on all kitchen utensils, wash all the dishes and chopsticks with hot water, and then put them in the disinfection cabinet for disinfection and drying for the convenience of customers. Have a meal. I also clean up all the food waste produced in the kitchen and take it to a special place for disposal. I strictly control the hygiene of the kitchen to avoid the generation of bacteria and food safety problems.

2. Procurement work

As a logistics provider, we are also responsible for procurement. The hotel’s procurement work was completed relatively well this year. I will go to the vegetable market every morning to purchase fresh ingredients, and in the evening I will record the ingredients for the dishes that the chefs will make the next day. Each ingredient will be recorded in detail. Firstly, it is convenient for me to buy in the morning; secondly, it is convenient for myself. Sort out the quantity and weight of ingredients to avoid waste. During this year, I updated all the tools and equipment used in the kitchen twice with the consent of the hotel leaders, providing everyone with good equipment and tools for work to facilitate everyone's work. Of course, I recorded all these materials in a special book, and made a good account book and handed it to the leader.

3. Personal shortcomings

There are also shortcomings in the logistics work this year. After all, I am not an experienced person and I have shortcomings in many aspects. of. Especially when it comes to purchasing equipment, sometimes I don’t shop around because the hotel needs it urgently, resulting in me buying the wrong equipment, which also causes losses to the hotel, which also adds a lot to my work. trouble. Now that one year has passed and a new year is coming, I will work hard to correct these shortcomings and make my work smoother.

Time always flies by very quickly. This year’s work in hotel logistics has gained a lot, and I have also lost some things, but generally I have gained more. I will work hard to preserve what I have learned this year, and work harder in the new year to do a good job in the hotel's logistics and contribute my own value to the hotel. A collection of simple personal work in hotel logistics (2)

The tense and busy 20xx is leaving, and the joyful 20xx is gradually coming. In the past year, all our employees, under the leadership of the hotel leaders, worked together through thick and thin, united sincerely, and successfully completed various tasks. Our logistics department has performed outstandingly in various tasks and is remarkable. Next, as the logistics foreman, I will report on the work of the logistics department this year as follows:

1. Pay attention to guarantees and establish a sound logistics guarantee mechanism

Carefully plan and establish a sound system logistics support mechanism. There is no rule without rules. In order to ensure the high efficiency and high quality of hotel logistics work, our logistics department and all employees have formulated a practical logistics support system with reference to existing laws and regulations, public security management regulations, fire regulations, and the specific situation of the hotel. As a The basis for the logistics department to carry out various tasks.

2. Pay attention to safety and conduct safety inspections and safety education

Carry out safety inspections every day and safety education every week. Accidents come from paralysis, safety comes from vigilance. As a logistics department, we understand the importance of safety work. Quality is the life of a hotel, and safety is the key to quality. To this end, our logistics personnel classify various safety issues and assign dedicated personnel to take responsibility. The security guard is responsible for security and theft prevention, and the electrician is responsible for inspecting and repairing circuits. If there is any situation, it is required to handle it immediately and keep records. In addition, we also actively cooperate with the local fire department to carry out firefighting work. We have also posted safety signs in conspicuous locations to remind guests to pay attention to personal and property safety. Over the course of a week, we will classify the various security issues reported, work together, discuss solutions, and then provide feedback. In order to enhance employees' work enthusiasm, the logistics department also implements a reward and punishment system to link safety issues with employee rewards and punishments.

3. Pay attention to routines to ensure the normal operation of logistics supply

Work overtime to ensure the normal operation of the hotel's water supply, power supply, and heating facilities. As we all know, the hotel’s water supply, power supply, and heating systems are intricate. Take the circuit as an example. As long as there is a problem with one line, it may cause power outages in many departments, which will not only bring economic losses to the hotel, but also cause irreparable reputational damage. Therefore, the logistics department pays close attention to every detail of water supply, power supply, and heating facilities.

IV. Focus on key points and successfully complete the reception work for National People’s Congress deputies

Due to effective organization, our hotel successfully completed the reception work for National People’s Congress deputies. The Logistics Department plays an active role in reception work. From the lobby area to the customer area to the floral arrangements at the venue, we take it all seriously. The lobby area is the face of the hotel. It is carefully designed and carefully arranged by the logistics department. Flower baskets are placed in the lobby to give guests a comfortable feeling. The safety of the customer area is particularly important. The logistics department arranges security personnel to monitor the area 24 hours a day. If there is an emergency, it will be dealt with immediately in accordance with the law. We also carefully decorate our customers' rooms to give them a feeling of being at home. The venue is where delegates hold meetings. In order to provide excellent service at the venue, the logistics department has specially trained the service staff. All participants were satisfied with our services.

No gold is perfect, and no one is perfect. We also have shortcomings, and we would like to point them out now and ask for your correction:

First, due to the large number of logistics tasks and high pressure in the hotel, employees It is inevitable to take it lightly, which may cause safety hazards. In this regard, we always patiently persuade and educate employees at the right time and at the right place. Due to proper methods, employees are convinced of criticism and education. Colleagues set an advanced model according to the reward and punishment system and call on junior employees to learn from others.

Secondly, due to the aging of facilities such as water and electricity, the logistical cost of replacement and repair is relatively high. We will work with other departments to address this issue.

Plan for the coming year: We will listen to everyone’s opinions and suggestions with an open mind, and strive to correct the shortcomings in our work and improve the deficiencies in our work. We are convinced that with the assistance of various departments and through the hard work of our department, we have the determination and ability to do better logistics work in 20xx and make greater contributions to the hotel. Collection of simple personal work in hotel logistics (3)

The tense and busy year is about to end. Looking back on my work this year, I have a lot of gains and experiences. In order to take the department's work to a higher level next year, it is necessary to summarize the gains and losses in this year's work. Let's summarize my work below.

1. Overall review of work

Profitability is the first goal of an enterprise and the only guarantee for its survival. The work of a department must also focus on the central work of the enterprise. To make an article. As a service department, the logistics department is our first priority to provide guests with a clean, quiet, comfortable and warm rest environment, but at the same time we are also responsible for generating revenue and reducing expenses for the company. Over the past year, through the joint efforts of all employees and department managers, the parts with operating indicators have completed the tasks assigned to us by the leaders of the villa at last year's work meeting.

While working hard to generate income, we also do not forget to save. The department carries out the saving work throughout the year, and does its best to reduce costs while ensuring the quality of work and not affecting customer service. We are fully aware of every penny saved. The money is the group's profits.

2. In XX, I completed the following tasks

1. Learn and standardize the service terminology of the position, and strive to improve the quality of customer service. In order to reflect the professionalism of hotel staff and because I am not familiar with and non-standardized the service terminology of each position, I learned the service terminology of the position among my colleagues and in the training of the manager in charge of the logistics of the group, and carried out the practice of retaining the essence. Remove the bold and then absorb it for use as my language guide for communicating with guests. Since I started standardizing my service terms, my communication with customers has improved significantly. So in any period of work, the most important thing is persistence, reviewing the past and learning new things. I will increase the intensity of learning and application of this.

2. Increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch. The logistics department is the company's main revenue-generating department, and its costs are also very high. Based on the idea that saving is creating profits, my colleagues and I start from ourselves, start from scratch, and eliminate all waste. The main performance is At:

①Recycle disposable low-value consumables for guests, such as toothpaste, which can be used as a detergent.

② The aisle lights on the exit floor are required to be turned off every morning and turned on after six o'clock in the night shift. After checking out and checking out, unplug the power card. If you do this day after day, you can save the company a lot of electricity bills.

3. In order to do a good job in logistics sanitation and service, leaders often assess and evaluate our room cleaning skills and ward rounds. From this, we found out whether there were any non-standard and unscientific problems in our operations. In response to the existing problems, personnel at or above the logistics level in the district held a special meeting to analyze the existing problems, retrain the employees, and correct the bad operating habits of the employees. We also used the off-season to practice continuously and carefully cleaned and inspected each room. Through the assessment, we achieved certain results. The sanitary quality of the rooms was improved and the number of overtimes for ward rounds was reduced.

4. The leaders adopted centralized training, special training, individual guidance training and other methods for employees, which greatly improved employees’ hotel awareness, further deepened the service concept, and made smiling and speaking become a conscious action of employees. We have a clear understanding of what personalized service is, from sensibility to rationality, and the entire group has formed a good atmosphere of "all work is to satisfy guests." This deepens employees' comprehensive review and improvement of early job training, department training, and team training from theory to practice.

3. Due to various reasons, there are some problems in my work

1. It is easy to bring personal emotions to work. When I am happy, I am enthusiastic and thoughtful, and when I am unhappy, I am cautious. If you are negligent, try your best to overcome this situation at work in the future, and truly establish in your mind the consciousness that customers are God.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standards of each position need to be further strengthened.

4. The facility and equipment maintenance plan has not been implemented in place.

5. Due to lack of consideration when handing over the class, I thought that small problems did not need to be explained clearly, which led to problems of this kind and that. The school does not know that small things can easily lead to big mistakes. We must take strict precautions in the future to avoid mistakes. .

IV. Regarding next year, my plan

1. Do every job carefully every day.

2. Refine service measures to improve guest satisfaction.

3. Strengthen education and training and enhance the quality of the workforce.

4. Standardize management and promote the healthy and orderly development of enterprises.

5. Strengthen marketing and continuously adjust the customer source structure.

6. Do a good job in sales to door-to-door individual customers.

7. Make reasonable reservations during peak seasons to maximize sales.

8. Standardize the message service so that guests can feel our professional management level and hotel service level.

9. Learn more other things and enrich yourself.

Practice has proved that as market competition intensifies, guests have more options to choose hotels. To improve the hotel’s “marketing competitiveness”, we must first innovate concepts, timely adjust business strategies and policies, optimize and design our own products, Only by making strategies innovative and changeable, and operating policies constantly and flexibly introducing new ones according to different seasons, can the logistics occupancy rate continue to maintain a high level under severe circumstances.

In the coming days of XX, we will set sail again and embark on a new journey. I will hold myself to higher standards and work hard to create new benefits for the company.

Finally, I hope that by today next year, everyone will step onto a new level and reach a higher level. Thank you! Collection of simple personal work in hotel logistics (4)

I am an employee of the hotel's logistics department. Unknowingly, 20xx is about to pass. In the 20xx year that is about to pass, I look back on the work plan before and the busyness of this year. The employees of the logistics department have made arduous efforts. Everyone. We worked together and worked hard, and we created surprises one after another while completing the plan, but there are also shortcomings that we need to summarize and make up for. Now make a simple work summary of one year's work:

1. Strengthen internal training in the kitchen

According to the work summary of the previous year, kitchen employees have poor work ability and poor work awareness. Strengthen the phenomenon, strictly grasp the work service awareness of new employees, strengthen job skills, and improve employees' comprehensive capabilities.

2. Strengthen front-end and back-end communication and coordination

Improve customer service by regularly opening kitchen and front-desk coordination meetings to enhance the team awareness and service awareness of xx personnel, discover and solve problems at work In order to solve the existing shortcomings, the front and back offices assisted each other and worked together to enhance the brand of the restaurant.

3. Reasonable arrangement of personnel

Comprehensive utilization of labor In today's increasingly fierce competition, personnel are tight. Reasonable arrangements should be made based on the existing personnel in the kitchen, comprehensive utilization, and timely adjustment of employees' positions. Work content and improve employee work efficiency.

IV. Further standardize and clarify the kitchen reward and assessment system

In order to improve the work efficiency of kitchen employees, enhance team combat effectiveness and cohesion, improve the overall level and quality of employees, and cultivate employees' proactive work attitude, and made further detailed provisions on employee rewards and assessment plans.

5. As always

Do a good job in the "Five Constant Methods" and sanitation work in the kitchen. The sanitation and "Five Constant Methods" in the kitchen have always been one of the focuses of kitchen work, and kitchen employees continue to implement them. . In the self-examination of the hotel's star rating, it was well received by the hotel leaders and was also rated as a "Five Constant Method" demonstration kitchen in the Western Food Department.

6. Reflect the restaurant brand

Highlight personalized service. In daily service, the front and back offices work together, there is no lack of personalized service, and special treatment for special guests, including It formulates and prepares nutritious meals for pregnant women for more than two months, and also prepares long-term personalized dishes for regular customers who like gourmet food.

7. Insist on coordinating and coordinating the kitchens to strictly control the quality of products

Ensure that any finished or semi-finished products coming out of the kitchen meet the standards and improve the service and quality of the department.

8. Successfully completed the mooncake sales task

For the annual mooncake sales, the kitchen staff worked together and focused on sales. Although the sales ability of the kitchen staff was weak, they After more than two months of hard work, the task was successfully completed.

9. Various festival food activities are rich and colorful

From Chinese and Western mixed set meals to classic buffet bars, from Mother's Day warm set meals to Christmas dinners, guests are brought not only delicious food, More of a surprise and satisfaction.

10. Create unique and outstanding Western dishes

The kitchen has been innovative and pioneering, and has developed many Western a la carte dishes that are loved by guests; it has repeatedly won awards in provincial cooking skills competitions. Gold awards and special gold awards compete for honors for the hotel.

All of the above are inseparable from the joint efforts of all personnel, and even more so from the support and cooperation of the leaders. Among these, the Logistics Department has achieved some small results. , but we are not proud. We are more thinking about where we have shortcomings and how we can create more performance tomorrow. In the new year, we will face difficulties together, ** *Challenge the future together and create a better tomorrow. A collection of simple personal work in hotel logistics (5)

It suddenly dawned on me that another year has passed in the hotel, and I have been working as a hotel logistics person for a full year. During this year, I have been working in the logistics department. There have been mistakes and deficiencies in the work, but there have also been achievements and advantages. Overall, the logistics have been pretty good over the past year. Now that the end of the year is coming, I will also make a summary of my logistics work, which is summarized as follows:

1. Hotel kitchen cleaning work

As a logistics person, the work I manage is relatively I am responsible for kitchen hygiene. Kitchen hygiene is very important. In order to make it safe and hygienic for customers to eat in the hotel, hygiene work must be done well. Therefore, the hygiene of the kitchen has been part of my logistics work this year. I will clean the kitchen very early every day, perform high-temperature sterilization on all kitchen utensils, wash all the dishes and chopsticks with hot water, and then put them in the disinfection cabinet for disinfection and drying for the convenience of customers. Have a meal. I also clean up all the food waste produced in the kitchen and take it to a special place for disposal. I strictly control the hygiene of the kitchen to avoid the generation of bacteria and food safety problems.

2. Procurement work

As a logistics provider, we are also responsible for procurement. The hotel’s procurement work was completed relatively well this year. I will go to the vegetable market every morning to purchase fresh ingredients, and in the evening I will record the ingredients for the dishes that the chefs will make the next day. Each ingredient will be recorded in detail. Firstly, it is convenient for me to buy in the morning; secondly, it is convenient for myself. Sort out the quantity and weight of ingredients to avoid waste. During this year, I updated all the tools and equipment used in the kitchen twice with the consent of the hotel leaders, providing everyone with good equipment and tools for work to facilitate everyone's work. Of course, I recorded all these materials in a special book, and made a good account book and handed it to the leader.

3. Personal shortcomings

There are also shortcomings in the logistics work this year. After all, I am not an experienced person and I have shortcomings in many aspects. of. Especially when it comes to buying equipment, sometimes I don’t shop around because the hotel needs it urgently, resulting in me buying the wrong equipment, which also causes losses to the hotel, which also adds a lot of trouble to my work. . Now that one year has passed and a new year is coming, I will work hard to correct these shortcomings and make my work smoother.

Time always flies by very quickly. This year’s work in hotel logistics has gained a lot, and I have also lost some things, but generally I have gained more. I will work hard to preserve what I have learned this year, and work harder in the new year to do a good job in the hotel's logistics and pay my own value for the hotel. A collection of simple personal work in hotel logistics (6)

After a year of exploration, I gradually became familiar with and adapted to my job, and gradually formed some of my own understanding and views on the administrative work of the administrative department. As the only non-business department among the six departments and one room in the hotel, the administrative department plays the role of communicating with the top and bottom, coordinating the left and right, contacting all parties, and taking care of the inside and outside of the hotel. The administrative department is the department with the most complicated and cumbersome work in a unit, the department closest to the leader, and the most closely related to the interests of employees. Therefore, its operation directly affects the overall work level and efficiency of the hotel.

For me, who has just started working, the task at this stage is to learn more, think more, implement the tasks assigned by the leader in a practical and detailed manner, expand my knowledge, and mature myself as soon as possible. The situation since taking office is summarized as follows.

1. Efforts to do a good job in administrative management

In order to strengthen hotel management, we have formulated and issued the "Vehicle Management System", "Driver Safety Agreement", " "Canteen Dining Management Regulations" and many other rules and regulations have effectively standardized the work procedures through the implementation of various systems. Assist hotel leaders in organizing various preparations for the hotel's groundbreaking ceremony. The hotel's groundbreaking ceremony is of great significance. It not only marks the comprehensive start of various hotel projects, but also symbolizes a new starting point, new opportunities and new challenges for the hotel's development. Through active cooperation with the management committee staff, interpersonal relationships have been expanded, and organizational and coordination capabilities in all aspects have also been improved.

2. Maintenance work

Maintenance and maintenance of office equipment such as printers, copiers, fax machines, computers and networks. In the few months since the hotel was established, various equipments have continued to increase, and the difficulty of maintenance has also increased. In order to avoid equipment problems affecting normal work, I resolutely solve small problems immediately, and actively contact manufacturers or dealers for repairs if big problems occur, so as to ensure that employees’ use of office consumables is not affected in the shortest possible time. Hotels have a large demand for various consumables such as printing paper, toner, computer accessories, etc., and they actively ensure the supply of these conventional consumables.

3. Vehicle Management

Strengthen vehicle management to ensure driving safety. In accordance with the requirements of the hotel's "Vehicle Management System", we must practice economy, strict control, and unified dispatch, and conscientiously do daily tasks such as vehicle fuel use and driving registration to ensure that the hotel's official vehicles are used in a timely, fast, and safe manner. Hotel cars have a unified designated repair and maintenance location and insist on prior declaration, ensuring that hotel official cars can be repaired and maintained in a timely manner.