Section IV Summary of Work

In a blink of an eye, it was the fourth quarter again. At the end of the fourth quarter, write a summary, accumulate work experience and make continuous progress. The following is a summary of my work in the fourth quarter (6 articles) for your reference!

Summary of Work in the Fourth Quarter 1 Since this quarter, under the guidance of the Bureau of Organ Affairs and the specific leadership of Director Li of the reception center, we have earnestly performed our service responsibilities and creatively carried out reception work around the work center, which has won unanimous praise from most guests, colleagues and leaders and successfully completed all tasks assigned by the leaders. At the same time, individuals have also made some achievements in different aspects, mainly in the following aspects. The following is a summary of the work in the fourth quarter:

I. Raising awareness

As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. Reception at the front desk is the first step of work, and it also represents the first impression of the hotel. The front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive guests from all directions seriously and humbly. Only by constantly improving the understanding of the importance of the front desk work can we do the front desk work well, and only by focusing on our own work and paying attention to every service link can we ensure the orderly and healthy development of all the work.

Second, work hard.

I am diligent and practical in my work, strictly in accordance with the regulations and requirements of the front desk work, earnestly perform the duties of the front desk service, and actively carry out all the work. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly and harmonious, and properly handle various problems in my personal life.

Third, strengthen study.

At the same time of solid work, I insist on learning various cultural knowledge, mainly in hotel management, law, accounting and other aspects of a systematic and in-depth study. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.

In short, with the care and help of leaders and colleagues, I have made some achievements in the past 20 years. However, in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and creatively carry out my work to contribute my own light and enthusiasm to the all-round development of the reception center.

Summary of work in the fourth quarter 2 In the fourth quarter, the workshop closely focused on the annual output of _ _ tons, focused on "improving quality and reducing consumption, saving energy and creating efficiency", strengthened six basic management, standardized employees' safe operation behavior, practiced the concept of "three refinements" and successfully completed various production task indicators. The work in the fourth quarter is summarized as follows:

I. Production management

Starting with the incentive mechanism, we will continue to implement the workshop manager assessment mechanism and the horizontal assessment mechanism of production posts, and link production indicators with benefit wages, which will form economic pressure and enhance the production enthusiasm of the broad masses of workers. Starting with improving professional quality, technical training measures are formulated for operators in different processes. By summarizing and popularizing advanced operation methods, organizing the code of conduct of "five inspections and five confirmations" and earnestly carrying out the activities of "learning technology, practicing skills and strengthening quality", the professional and technical ability of all employees has been improved. Starting with optimizing raw materials and processes, strictly control the quality of raw materials to avoid unqualified products mixed with impurities from entering the production system. In the production process, the feed ratio is well controlled to ensure the complete reaction of bisphenol A.

According to the test results of semi-finished products, the chlorobenzene solvent with high chroma is replaced in time, and the material level detector of centrifuge is adjusted in time according to the monitoring results of moisture content and feeding time of centrifugal materials. Through standardized management and standardized operation, production targets such as output, quality and consumption are ensured.

Second, the equipment management

The on-duty monitoring of important production equipment such as centrifuges and double cones has been strengthened, and the prevention and timely discovery of hidden dangers have been strengthened, so that the equipment management has changed from passive maintenance to predictive maintenance. At the same time, supervise and guide the outsourced maintenance personnel to repair and maintain the faulty equipment in time, strengthen the management of equipment leakage, leakage and leakage, and improve the equipment utilization rate and intact rate. In addition, through technological innovation, we constantly improve equipment quality and enhance equipment performance. Aiming at the problem that the probe of centrifuge level detector is easy to break due to deviation, the probe and bearing of level detector are replaced as an integral part after technical transformation, and reinforcing ribs are placed on the back of the probe. After more than two months of trial operation, the production process requirements have been met and the problems restricting production have been solved.

Third, safety management.

The workshop takes advantage of the study time of the team and adopts the forms of safety accident case analysis and safety common sense preaching. , and regularly carry out safety education for employees, firmly establish the concept of "safety first, prevention first". By organizing safety essays and collecting aphorisms about safety in production, the discussion activities of "six thoughts, six inaction, three grasping and three guarantees" were carried out in depth, which enabled employees to actively integrate into the working atmosphere of "everyone wants safety, everyone manages safety and everyone keeps safety", which laid a strong ideological guarantee for safety in production and realized no industrial accidents in the third quarter.

_ _ The workshop will carry out various activities to increase production, reduce costs, improve quality and reduce consumption, actively mobilize employees' enthusiasm for production, make full use of the golden period of production to race against time to catch up with progress, strengthen confidence, overcome difficulties, and strive to complete various production task indicators issued by the company.

Summary of Work in the Fourth Quarter 3 In the fourth quarter, _ _ workshop always put safety in production at the top of all work, constantly improved enterprises' awareness of the importance of safety in production, strengthened supervision over safety in production, actively carried out safety inspection and special safety management actions, and took practical and effective measures, which provided a good safety environment for social stability and stable development of workshop economy. The specific work is summarized as follows:

First, strengthen public opinion propaganda.

The workshop puts the propaganda work of safety production in the first place, takes "scientific development and safe development" as the theme, and carries out extensive publicity and education on safety production in the workshop through websites, slogans, exhibition boards, printing and distributing publicity materials, etc., so as to comprehensively improve the employees' awareness of safety production and form an atmosphere of "everyone stresses safety, everything stresses safety and always stresses safety" in the workshop.

Second, pay close attention to the implementation of the work

1, organized and carried out a special action to investigate and manage potential safety hazards in the workshop. The dangerous chemicals in workshops, buildings, fire fighting, crowded places and other industries were thoroughly investigated. The discovered safety hazards were pointed out in time, rectified within a time limit, major safety hazards were registered one by one, and corresponding rectification notices were issued, thus ensuring the implementation of the responsibility system for production safety.

2. Concentrated on the special action of "cracking down on illegal publications" in the field of safety production. Severely crack down on illegal production and operation in the field of workshop safety production, standardize the order of safety production and operation, focus on production and operation in key industries and fields such as gas, fire protection and construction, and resolutely crack down on or investigate and deal with behaviors: unlicensed, incomplete license or engaged in production, operation and construction beyond the time limit; Production, operation and construction without authorization after closure and ban; Violation of the "three simultaneities" regulations on safety facilities of construction projects, illegal construction projects, construction projects with major fire hazards, and projects without fire design review and completion acceptance.

Three, actively do a good job in the prevention and control of occupational hazards in the workshop.

Organize workshops to participate in occupational hazard declaration meetings and occupational safety and health training courses, and accompany comrades of the Safety Supervision Bureau to various enterprises to guide the declaration of occupational hazards. The workshop leader personally led a team to conduct a thorough investigation of the occupational hazards in the workshop and a major inspection of the occupational health work. These activities have greatly improved the awareness level of workshop managers and employees on occupational hazards.

Summary of work in the fourth quarter 4 The operation in the fourth quarter of this year should focus on six goals: efficient and intensive operation system, timely and powerful sales support, standardized counter service, standardized telephone service, effective control of operational risks, and professional improvement of team building. While ensuring orderly operation and management, we will continue to promote various key tasks. The following is a summary of my work in the fourth quarter.

First, the working ideas

Actively implement a series of important instructions from the leading group of the head office on the company's business development, keep pace with the times, work diligently, be pragmatic and seek efficiency, and strive for first-class courage. The guiding ideology of the operation work is to continue to focus on the goal of sustainable growth of the company's value, constantly carry out management innovation and service innovation, and strive to improve the customer service ability and sales support ability of the operation line.

Second, the operational focus.

With the switching of products, contracts, document preparation, security and claims services all need to be adjusted, and the task is very arduous. At present, the company leads a working group to make unified arrangements, and all operating lines should be closely coordinated by the head office and branches according to the company's requirements to ensure smooth switching. Standardization of outlets and improvement of customer evaluation system. This work has been integrated into the work in the fourth quarter and is also the goal of future work. Actively cooperate with the Insurance Regulatory Bureau to investigate and study the part-time agency of our company. Clean up documents and seals. With the launch of the new document system and the arrival of electronic billing, especially the promotion of counter billing system, the company has achieved a breakthrough in stamping the company contract seal in the form of electronic impression.

Third, the next goal.

The goal of our company is to establish a unified, flat and intensive operation system. This goal will undoubtedly change the messy situation of the previous operating system and bring greater promotion and support to our work. In the past, the company's counter service mode was relatively backward, and the specifications of each branch were different. Only after our company carried out the counter standardization construction, unified the company's external image and realized the standardization and standardization of counter service, our counter service gradually improved greatly.

With the advancement of electronization, our goal is to establish an operational system with controllable risks and mutual disaster preparedness. At the same time, establish and improve various rules and regulations. Starting from the basic work, observe and analyze every link and detail, establish post responsibility system, clarify post responsibility and authority, and pay close attention to the implementation of various systems. In terms of business operation, give full play to the role of business supervisor, implement one-to-one responsibility system, establish an internal control system with one link and one link, and gradually improve various internal management methods.

In the fourth quarter of this year, according to the arrangement of the bureau, I worked as a cashier, which is a brand-new job for me. In order to enter the role as soon as possible, I worked hard to strengthen the business knowledge learning related to cashier work, participated in business knowledge training at my own expense, and quickly mastered the basic business knowledge and related workflow of cashier work, laying a solid foundation for being competent for my job. The following is a summary of my work in the fourth quarter.

First, strengthen study in an all-round way and strive to improve their comprehensive quality.

Seriously and actively participate in all kinds of study and training organized by the Bureau, thoroughly study relevant national inspection laws and regulations, and learn rules and regulations. Grasp the policy trends in time, so that your thoughts and actions are highly consistent with the overall situation.

Second, be strict with yourself and constantly strengthen the construction of work style.

I am strict with myself and always take "plain, willing to pay, unknown" as my code of conduct. I always pay attention to strengthening the construction of rigorous, meticulous, practical and hard work style. In my work, I use system and discipline to regulate my words and deeds, strictly abide by the rules and regulations of this association, respect leaders, unite with comrades, be modest and prudent, and take the initiative to accept opinions and suggestions from all sides. Insist on doing things that are not conducive to the image of the organization, and actively maintain the good image of the unit.

Three, based on their own work, complete the tasks of sending and receiving official documents.

In the process of reading official documents, it should be timely, accurate and clear, and there is no such phenomenon as missing, misinformation and late transmission. Register the communication of machine components in time. Clean up and hand in the annual machine requirements. No mistakes were found in language selection, file format application, language and punctuation. Successfully completed the subscription of public and private newspapers and periodicals in our bureau. With the efforts of the business department, I overfulfilled the subscription task of inspection and quarantine newspapers and periodicals. Responsible for the daily work of charging, statistics, reminders, mail orders, etc. for all newspaper subscriptions, without any mistakes.

Fourth, treat yourself correctly, find out the shortcomings and meet the new tests and challenges.

Through the work in the fourth quarter, I feel that I still have some shortcomings, and I need to constantly improve in my future work to meet the needs of the new situation and meet the new tests and challenges brought about by China's accession to the WTO. We should further strengthen the comprehensive ability of writing, practice and write more, and especially strengthen the initiative of capturing information. Be more rigorous and meticulous in your work to ensure that no mistakes are made. We should further strengthen our study, keep pace with the times, and constantly update our knowledge and concepts to adapt to the new work and requirements under the new situation, make further progress and make our due contribution to the development of this Council.

Summary of work in the fourth quarter 6 According to the work completed in the fourth quarter, our department will analyze and summarize the market operation scenarios and submit them to the company leaders. The summary is as follows.

First, the overall goal completion scenario.

In the fourth quarter, our sales department subdivided the staff, organized the staff of this department according to the relationship between market supply and demand, and carried out sales tasks for the market with sales performance as the measurement standard. During this period, our employees also made their own target plans and sales plans, giving full play to their autonomy and innovation, successfully completing their scheduled sales tasks, and summing up the advantages and disadvantages of experience in time to improve them.

Second, there is insufficient work.

The competition is fierce, and the prices of other enterprises are relatively different. In the market economy environment, the competition among enterprises is becoming increasingly fierce. In the case that products are generally the same or similar, price competition has also become a major barrier to sales channels. On the premise that the quality of products generally exists, the prices of products of other companies in the same industry are abnormal price wars between distributors in order to occupy the market, which lowers the prices of products with the same price in the market a lot, resulting in a relatively wide price comparison. In the case that the brand is not prominent, this disparity in price has also caused pressure on our company to create profits. Internal capital operation is tight, and product supply is out of stock for a long time.

Third, adjust market demand.

According to the changes of the market and demand, the company leaders adjusted the dealer strategy, adopted the strategy of "dividing troops and rushing forward", and recruited two new dealers according to the product categories, which constituted the pattern of dealer competition. According to the situation of Xinyu market, the repricing of some products has been completed, and the market operation right has been recovered to the company, which is more conducive to operating the market. Plan to control the prices of all products, the goal is to make the company have resources available, try its best to create effective output value, and reverse the situation that products will lose money when they leave the warehouse.

Fourth, develop more sales platforms through various sales channels.

In addition to the most original sales channels, improve the hotel sales level and establish a good credit hotel and group purchase sales platform. Sales will directly affect the company's economic benefits. Over the years, the product sales department has insisted on consolidating old customers, cultivating new customers, opening up market space and tapping potential markets. In the future, we need to make full use of our growing brand influence to promote product sales. At the same time, we can form a good cooperative relationship with various media, such as participating in or holding a series of activities in the industry or related industries, promoting sales in many ways, and giving this brand's products a broader platform for expansion.

We are convinced that under the correct leadership of the company, as long as all the cadres and employees in our sales department have firm beliefs, forge ahead, unite and cooperate, achieve big goals with small goals, and achieve long-term goals with big goals, step by step, we will certainly be able to complete the task well!