Do welcoming guests and concierge mean the same thing?

Welcome and concierge are not the same thing. Concierge, also called doorman, is not only a porter, but also a person who opens the door and takes luggage for guests, mainly working outside the hotel lobby. Welcome refers to the tour guide in the lobby or restaurant, who mainly provides guidance for guests, usually women.

The preparatory work for welcoming guests:

In the welcome work, it is necessary to make necessary preparations in advance, so as to be prepared and prepared.

1, grasp the basic situation: you must fully grasp the basic situation of the welcome object. Personal profile of the guest, especially the guest of honor. When we know the specific number of guests, we should not only be accurate, but also focus on who is in charge of the other party, how many couples there are among the guests, and so on. Has the guest ever made any official visit before?

If the guests, especially the main guests, have visited before, they should pay attention to the consistency of reception specifications. When there is no special reason, it is generally not appropriate to raise or lower the post at will when welcoming guests. Guests can report their plans, such as the purpose of the visit, the itinerary of the visit, the requirements of the visit and so on.

2. Make a specific plan: Make a detailed welcoming plan, which will help to avoid omissions, reduce twists and turns and proceed smoothly step by step. According to the usual practice, it should at least include the basic contents of welcome, transportation, sightseeing, talks, meetings, gift preparation, expenses, reception and accompanying personnel.