Four Summaries of Personal Work of Hotel Office Clerk

# Work summary # Introduction Work summary, year-end summary, half-year summary and quarterly summary are the most common and versatile. As far as its content is concerned, work summary is to conduct a comprehensive and systematic general inspection, general evaluation, general analysis and general research on the work of a period of time, and analyze the shortcomings of the achievements, so as to draw lessons from it. Summary is a kind of applied writing, which is to think rationally about the work that has been done. Test network work summary channel!

A personal work summary of a hotel office clerk

1. Routine work

Do a good job in answering calls, receiving visitors, and ordering meals and water;

do a good job in the purchase plan and consumption summary of stationery;

do a good job of monthly attendance;

do a good job in the management of long-distance calls;

numbering and sorting books and magazines in the company to form electronic documents, so as to standardize the management of books and magazines;

assist in recruitment;

do a good job in office housekeeping. In the meantime, because of the exhaust fan, the power supply tripped many times and coordinated with the decoration company and the property management office; Pay attention to the maintenance and replacement of plants and the cleaning and cleaning of the office; Pay attention to the maintenance of office equipment such as photocopiers, printers and hot-melt binding machines.

2. Temporary work

Organize team activities every month. Organized to play ball in Jinan University, swim in Tianhe Company, barbecue in Tianhe Company, play ball in Yuancun Cultural Palace, and take a holiday in Conghua Hot Springs, all of which achieved good results, strengthened communication among colleagues and enlivened the company atmosphere. In addition, at the end of September, we planned a farewell meeting for employees, such as Wu Tao.

run the company's internal magazine well. From July to December, a * * * ran five internal issues. After investigation, it is generally considered that the level is acceptable. However, because most people are busy with work or other reasons, they can't contribute, resulting in the problem of insufficient manuscript sources in each issue. The failure to find ways to mobilize the enthusiasm of employees for writing is related to other factors, such as management, besides their own reasons.

the construction of the company website. Because I have no experience in making web pages, there are many technical problems that I don't know how to realize. In the process of continuous learning, the homepage has been modified and some links such as company products have been realized. Because the company's image needs to be redesigned, this work has come to an end for the time being.

3. Assist other departments

After the establishment of the sales department, I participated in the regular sales meeting of the sales department, sorted out the meeting minutes and some common materials and forms of the sales department;

assist the development department in making some pictures of state-owned assets, lighting ERP and other projects;

assist the marketing department in typesetting and sorting out state-owned assets publicity materials;

In addition, I participated in the productization test of public property and the production of several slides such as Authorization Management.

On the whole, the work of 2xx is conscientious, but there are also many regrets. Attendance management was not standardized at first; Long-distance calls also have some bad phenomena because of neglect of management; Didn't devote all his energy to running the internal magazine; The website construction is too slow and the effect is not good enough; The work is really not saturated enough, and sometimes I feel that I don't know what to do; The improvement of personal ability is not enough ... It is a pity in the management department that there is no chance to make up for it because of the change of posts.

transferring to the development department is my supervisor's affirmation of my work, which is a new beginning and a new challenge for me personally. In addition to trying to play the role of "document manager" in the development department, I hope I can master more technical knowledge in the development department and constantly improve myself.

personal work summary of hotel office clerk

Although I have been working as a room clerk in Grand Hyatt Century Hotel for more than a month, I feel that hotel leaders are conscientious, striving for perfection, seeking truth and being pragmatic, and caring for employees in every possible way, which makes me feel extremely lucky to join the Grand Hyatt.

As a new employee who has just stepped out of campus and worked in a brand-new environment, it is inevitable that there will be a lot of pressure due to lack of social and work experience. I am moved and ashamed to see the dedication of Manager Zhou and colleagues around me and their tireless pursuit of their career. Moved by their meticulous work and unremitting pursuit of their career, compared with them, I still have a considerable gap from an excellent employee. In order to enable new employees to enter the working state and adapt to the working environment as soon as possible, the hotel conducted a new employee training for new employees, including me, of course. The training content covered all the knowledge of various departments of the hotel, and Manager Zhang gave a detailed explanation, which made me have a general understanding of various businesses of the hotel, and more clearly defined my business direction, as well as the work functions and operation modes of various departments of the hotel.

I believe this knowledge will be the basis for my better work in the future! Besides, I also attended the mid-year meeting of the hotel, which was both a summary of the work in the first half of the year and a plan report for the second half of the year. The meeting comprehensively expounded the development history, present situation and future development strategy of the hotel, which made me have a more comprehensive understanding of the development history of the hotel and strengthened my pride and sense of belonging as a member of the Grand Hyatt. Here, I once again received a high sense of responsibility from leaders and colleagues, a work style of Excellence and superb communication art, as well as unique thinking and strong personality charm.

at grand hyatt, I like the job of room clerk, because this position is very challenging. As the transit center of the hotel, the housekeeping department is mainly responsible for the coordination between the floor and other departments, such as the front desk and engineering department. The work content is numerous and complicated, and sometimes it is inevitable to make a slip of the tongue and forget. Therefore, the most important thing is to accurately record communication and information, but also to deal with problems skillfully. This is enough for me to apply what I have learned for more than ten years, and to give full play to my ability in making plans and dealing with problems. It is precisely because I like my work that I can devote myself to it. I know that only positive actions can bring fruitful results. In order to do a good job as a clerk, I am doing every task assigned to me by the leader with my heart. For me, Grand Hyatt is a new environment different from the past, and everything I come into contact with is new. As a new employee, I will actively understand and adapt to the environment, at the same time, I will show my superior aspects, and I will establish good interpersonal relationships on the basis of full trust and cooperation. In addition, I will always maintain a high passion for learning, constantly replenish my knowledge and improve my skills to meet the development needs of the hotel. I may be confused and stressed at work, but I believe that as long as I have a correct attitude, all this is not a problem.

personal work summary of office clerks in three hotels

I entered the society with full enthusiasm and came to XXX Hotel to take part in the work. During my three months working in XXX Hotel, I met all kinds of people, from ordinary grass-roots staff to management team, which not only made me feel the taste of being a grass-roots staff, but more importantly, gave me a certain understanding of management. At the same time, I have experienced several changes in my life during my work. Some changes may be insignificant to others, but they are a precious property to me, which will have different degrees of influence on my future life. Here, I sincerely thank the leaders and colleagues of the department where I once worked and the leaders and colleagues of the current department for their concern and cultivation, and for their support and care. The specific work experience is summarized as follows:

1. From school to society, from students to employees, the change of environment and the change of status and role have enabled me to accumulate some work experience, improve my work ability and lay a good foundation for my future work.

In my opinion, both schools and enterprises are platforms for people to learn and show themselves. The key to how much knowledge can be learned and how much exercise can be achieved on the platform lies in the difference of individual learning initiative. Teachers in schools are in charge, as long as there are no major mistakes, they can generally graduate smoothly. In enterprises, under the principle of market economy competition, people are faced with strong work pressure, and they can only be fired if they are not competent for their jobs in the short term. Therefore, driven by the rapid economic and social development and the pursuit of high profits, enterprises often require workers to have strong adaptability and learning ability.

Before graduation, XXX Hotel gave me a job opportunity. Although it was only an administrative clerk position, it was this position that drew a heavy stroke on the white paper of my experience, which was powerful and clear. No matter what kind of painting this white paper will eventually turn into, this stroke bears great significance. The main job of an administrative clerk is to write the minutes of daily work meetings and draft the work summary, assist the superior in the management of the canteen and dormitory, complete the temporary tasks assigned by the superior, organize departmental files, etc. The work is cumbersome, but it exercises my patience and communication skills.

The work of a clerk is inherently passive, and there are many temporary tasks. Sometimes when I am working, I receive two or three tasks at the same time. At first, I was in a hurry and couldn't cope. Later, I gradually realized that when encountering similar situations, I should first write down everything I have to do with a pen, because "a good memory is not as good as a bad pen", after all, my memory is not so good, and then I carefully consider the importance of everything and complete each task in priority.

official document writing is not my specialty, but it is one of the necessary conditions for my job, which means that I have to study to be competent for this job. Through the study of consulting materials on the Internet and under the guidance of General Manager Li, I began to master some essentials of official document writing. After many trainings, I finally learned the basic company official document writing. I have never been exposed to reception work, and I always feel that I am not used to it, and I don't know how to pay attention to the details of water pouring service. But I clearly know that this is the most basic courtesy to receive guests, and it is bound to be experienced in daily life. Although the simple work of pouring water is not technical, it gives me invaluable enlightenment.

second, start from me, brainstorm, constantly improve the rules and regulations of the hotel, improve the management of the hotel, and create a brilliant future for Kaidiwei Hotel.

personal work summary of office clerks in four hotels

I have been working in this hotel for x years unconsciously. From the beginning, I learned about the front desk to the present, I believe that in addition to my own efforts and efforts, I have also been trained by leaving the hotel and supported by old employees and leaders. I have learned a lot in half a year, and the well-known business motto of "the customer is always right" has been brought to the extreme here.

in order to achieve certain financial goals, hotels should not only meet the material needs of their guests, but also meet their spiritual needs. Therefore, as a hotel operator, the requirements of guests are always met as long as they do not violate the law and morality. Therefore, from the induction training, employees will be instilled: "The guests will never be wrong, only we will be wrong", and "Only sincere service will bring the guests a smile". I have always believed that customers are God, and I always try my best to make my own service to the extreme.

The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, it also includes services such as answering questions for guests, helping them handle service requirements, and transferring calls. At the front desk of the hotel, the work shifts are divided into three classes: morning shift, middle shift and all-night shift, and one of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, which can be assigned to one cashier, one person to register and sell, and the other person to be responsible for other services and contact work under heavy workload. But also can alleviate the pressure of cashier, so that cashier can be clear-headed and make no mistakes. The most important thing is that this way of working can quickly let newcomers gain experience, be guided by their shift colleagues when the workload is small, and absorb more experience and grow rapidly when the workload is heavy. In the past six months, I have mainly done the following work:

1. Strengthen business training and improve my own quality. The front office is the facade of the hotel.

Every employee should directly face the guests. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly conduct telephone language skills training, receptionist etiquette and house selling skills training, and foreign language training. Only through training can I further improve my business knowledge and service skills, and can I better provide quality services to my guests.

second, strengthen my sales awareness and skills, and improve the occupancy rate

The front office actively promotes the sale of casual rooms according to the market situation. This year, the hotel has launched a series of room promotion programs. The receptionist flexibly grasps the room price according to the market situation and the day's occupancy at the same time, and the number of casual guests at the front desk has increased significantly, and the occupancy rate has improved. It is emphasized that the receptionist: "As long as the guests come to the front desk, we must try our best to let them.

Third, pay attention to the coordination among departments

Hotels are like a big family, and friction will inevitably occur between departments in their work, and the quality of coordination will be greatly affected in their work. The front office is the central department of the whole hotel, and it has a close working relationship with catering, sales, guest rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it to avoid the deterioration of things, because everyone's common purpose is for the hotel, and if it is not solved and handled well, it will bring certain negative effects to the hotel.

Fourth, consider how to make up for the mistakes made by colleagues and departments

Ensure that the guests check out in time and make them satisfied. The cashier at the front desk is the last department that the guests contact before leaving the hotel, so they usually complain to us about the hotel's services at the checkout, and these problems are not caused by the cashier. At this time, it is most advisable to avoid shirking or accusing the departments or individuals that cause difficulties. "It is irrelevant and hanging high" is the most undesirable. It can not make up for the mistakes, but makes the guests doubt the management of the whole hotel, thus deepening the degree of distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, the guest is often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between the guest and me. Although the sword is good, it is not sharpened constantly, and "it is not enough to know after diligent study."

Only learning can sharpen a person's character, improve his moral cultivation and improve his service skills. Let's take vigorous steps and keep moving forward, so that we can fly high in the sky! Elegant brothers and sisters, work hard for our tomorrow!