Quality personal monthly work summary report

The summary mainly writes down the key work content, achievements, and shortcomings to draw conclusions, so as to correct shortcomings and learn lessons. The following is a quality personal monthly work summary report that I compiled for everyone. I hope Helpful for you. Welcome everyone to read and study for reference!.

Quality individual monthly work summary report 1

On August 25, the group company issued "About organizing and carrying out the 20-year "Quality Month" activities "Notice" to comprehensively deploy various activities of the "Quality Month" in 20-20. The leaders of the group company pointed out that they should actively cooperate with the national "Quality Month" activities, focusing on quality inspections during the oil product upgrade and replacement stage and construction quality inspections on key pipeline projects, and at the same time carry out publicity activities.

This year's "Quality Month" activity has the theme of "Improving Supply Quality and Building a Quality Power". It will improve products and quality through carrying out quality brand promotion activities, quality improvement activities, quality publicity activities and mass quality activities. Provide services, solve major quality issues of public concern, establish a value orientation that advocates quality, and cultivate the spirit of craftsmanship.

In order to implement the theme of "Quality Month" activities and play the main role of the enterprise in the "Quality Month" activities, the group company will focus on carrying out activities from four aspects. Carry out quality publicity activities, use all media to promote the group company's quality policy and quality objectives, and demonstrate the effectiveness of quality management and quality brand building in each unit; hold a qc results conference to enhance the quality awareness of all employees through results publication, experience exchange, learning and training and other activities ; Carry out product quality supervision and inspection, organize oil product quality supervision and spot inspections, conduct centralized spot inspections of suppliers and their products, and promptly report unqualified suppliers in spot inspections to improve product and service quality; conduct project quality supervision, and carry out quality inspections of key projects , especially conducting quality inspections on newly started projects such as the Shaanxi-Beijing Line 4 and the China-Russia Crude Oil Pipeline Line 2, to control project quality from the source and help the group company improve quality and efficiency and achieve steady development.

According to the deployment of the group company, during the "Quality Month", all enterprises and institutions need to actively organize and formulate activity plans based on the theme and actual conditions, and strive to effectively improve quality awareness through activities, in terms of quality improvement, brand promotion, etc. Achieve actual results; summarize the "Quality Month" activities, select examples and report to the group company's quality and standard management department in a timely manner.

Quality individual monthly work summary report 2

In order to comprehensively improve teaching quality and strive to do a good job in undergraduate teaching evaluation and construction, the School of Economics conscientiously implements the "Shandong University of Science and Technology Classroom Teaching Quality Month Activities" "Implementation Opinions", implemented various tasks of the Classroom Teaching Quality Activity Month and achieved practical results. The implementation of the Classroom Teaching Quality Month activities in our school is summarized as follows:

1. Leaders pay attention to, strengthen publicity, and organize carefully to ensure that the Classroom Teaching Quality Month activities are implemented in a solid and orderly manner as planned and in stages. .

(1) Establish a leading group for the Classroom Teaching Quality Month Activity of the School of Economics.

Team leader: --

Members: --

(2) Strengthen publicity and extensively mobilize all teachers and students in the college to actively participate, with remarkable results.

1. Oriented to strengthen the construction of academic style, the Student Affairs Department timely communicates the school and college’s relevant arrangements for classroom teaching quality month activities and the dynamics of undergraduate teaching evaluation work to all students in the college, which enhances students’ understanding of teaching. The awareness of the importance of assessment improves students' initiative and consciousness in learning.

2. Focusing on strengthening service awareness, the Teaching Department archives, organizes, supplements and improves various teaching documents at the school and college levels, and publishes them on the college website to institutionalize and standardize The method encourages all faculty and staff to actively participate in the school’s classroom teaching quality month activities and undergraduate teaching evaluation work.

3. Focus on improving the quality of classroom teaching and improving basic teaching materials, and on the basis of summarizing the education, teaching and evaluation work in the previous stage of the college, encourage teachers to combine professional characteristics and strive to improve The level of classroom teaching has formed the teaching characteristics and highlights of the teaching department (major and course group).

2. Strengthen system construction, give full play to the main role of the teaching subject, pay attention to targeted activities, and strengthen supervision , inspection work, and strive to implement various measures.

During the classroom teaching quality activity month, our college followed the evaluation work idea of ??"promoting construction through evaluation and focusing on construction". Under the leadership of the party and government leaders of the college, all teachers reviewed the overall quality of the college through Review and summary of the development of teaching work, held a communication meeting on the evaluation work with the school Academic Affairs Office and Evaluation Office***, and sent two teachers to participate in the seventh "Establishing Teaching Quality in Colleges and Universities" sponsored by the Institute of Education of Tsinghua University "Guarantee System and Teaching Evaluation" seminar, launched the joint meeting mechanism of teaching subjects and teaching department directors, improved the archiving of teaching documents and the network office system, hired veteran professors with many years of teaching management work as department-level teaching management supervisors, and held Face-to-face meetings with Ph.D.s at Peking University, mobilization reports for postgraduate entrance examinations, classroom teaching competitions for young teachers, exhibitions and reviews of classroom teaching documents and assignments, a working meeting of the “student teaching informants” at the department level, a student briefing meeting on “teaching evaluation and construction”, and a symposium between teachers and student representatives Activities such as demonstration teaching lectures by famous teaching teachers, teaching method training for young teachers, reception days for college leaders, and lectures for department leaders were held at the meeting, mobilizing the extensive participation of teachers and students in the college, and truly realizing new standards in the quality of college education and teaching and the evaluation of undergraduate teaching. breakthrough.

(1) Preparation stage (September 26-October 9)

1. Convene a faculty meeting of the whole school to convey "Shandong University of Technology's Guidelines on the Quality of Classroom Teaching" Implementation Opinions on Monthly Activities”.

2. Promote and explain the various rules and regulations of Shandong University of Technology on teachers’ classroom teaching to all teachers and students in the school, and strictly standardize teachers’ classroom teaching activities in accordance with the evaluation standards.

3. Establish a school-level teaching management supervisor system and improve the classroom teaching quality monitoring system.

4. Formulate the "School of Economics' Monthly Activity Plan for Classroom Teaching Quality" and carefully organize and implement it.

(2) Implementation stage (October 10th - November 11th)

1. Strengthen system construction. The dean’s office meeting will discuss issues affecting the teaching evaluation activities of the School of Economics. A number of major issues were fully discussed, a consensus was reached, and a good atmosphere for the whole hospital to support teaching work was formed ideologically and organizationally.

2. Take the teaching department (major) as a unit to carry out lecture listening and evaluation activities among teachers.

3. Organize teaching skills training and classroom teaching competition for young teachers in the School of Economics, and do a good job in recommending participants for the school’s third young teacher classroom teaching competition. A teacher won the second prize in the school’s third young teacher classroom teaching competition.

4. The leaders of the college and department, the teaching section chief, and the two-level supervisors listened to the lectures of all teachers in the college one by one according to the division of labor, and the lecture attendance rate reached 100%. At the same time, an examination of the multimedia courseware used by teachers was completed and specific suggestions for improvement were put forward.

5. In accordance with the evaluation requirements, the college’s classroom teaching quality month activity leading group carefully inspected the young teacher mentorship system.

6. Developed guidance and inspection requirements and inspection methods for teachers of the School of Economics, and inspected the assignments and corrections of assignments by relevant teachers.

7. Organize a display event for teachers’ lesson plans, teaching plans, syllabus, homework and excellent courseware of the School of Economics, laying a foundation for further standardization and improvement of the quality of classroom teaching documents.

8. Establish and improve the college-level student teaching information officer system, promptly understand students’ opinions and requirements on classroom teaching and student tutoring systems, strengthen the education, management and guidance of students, and form a harmonious teacher-student relationship Relationships and good teaching and learning styles.

9. Strengthen the interaction between teachers and students and the participation of colleagues, and hold a college-level "teaching information officer" and "teaching evaluation" attended by the college leaders, teaching department, student department staff and class committees of each class. Construction" situation student briefing meeting. He conveyed the spirit of the school’s documents on the evaluation work to the students, and informed the students of the current work progress of the School of Economics and the direction of next steps. It unifies ideas and raises awareness, laying a certain foundation for further improving the quality of our hospital's construction evaluation work.

10. Continuously strengthen research on professional construction and achieve remarkable results.

Initiated by the Higher Education Training Center of the Ministry of Education, including China Higher Education Research Magazine, University of International Business and Economics, Institute of Economics, Chinese Academy of Social Sciences, Business School of Renmin University of China, Higher Education Research Institute of Beihang University, Shanghai University of Foreign Trade, Zhejiang At the "National Colleges and Universities International Trade Professional Education and Teaching Seminar" attended by more than 120 people from 90 colleges and universities, including the University, Xi'an Jiaotong University School of Economics and Finance, Northeastern University School of Business Administration, Yangzhou University, etc., teachers Qu Jianzhong and Yu Wanlin from our college The paper was rated as the first prize

11. Efforts were made to improve the quality of the undergraduate teaching evaluation work of the School of Economics and further improve the classroom teaching level of teachers. A meeting was held between the representatives of the college teachers and the Academic Affairs Office and the Evaluation Office. Communication meeting on evaluation and construction work attended by the person in charge. The teaching work of the School of Economics was summarized, and the macro design and specific work arrangements of the School of Economics on improving the quality of classroom teaching during the evaluation period were formed. 12. Effectively strengthen the evaluation and construction of undergraduate teaching in our college, and sent two teachers to participate in the seventh seminar on "Establishing a Teaching Quality Assurance System and Teaching Evaluation in Higher Education Institutions" hosted by the Institute of Education of Tsinghua University.

13. A symposium on classroom teaching quality was held with the participation of teacher representatives. The leaders of the institute gave relevant explanations on issues such as the development of evaluation work and the centralized modification of basic evaluation materials. The participating teachers also had extensive and in-depth discussions on issues such as improving the quality of classroom teaching, graduation thesis, teaching and research projects, and awards and funding for teaching and research papers.

14. Launch the joint meeting mechanism between the teaching department and the heads of each teaching department, and hold the first joint meeting. The teaching work procedures of the college have been further standardized, making the division of labor among the various teaching departments of the college clearer, and laying a solid foundation for the development of teaching work this semester and in the future.

15. Held a lecture on demonstration teaching by famous teaching teachers and training methods for young teachers on teaching methods attended by all teachers in the hospital. Professor Zhang Shuhuan of the School of Law, who has won many school teaching excellence awards and has been named the school’s outstanding teacher many times, was hired to give vivid and exciting demonstration classes to all teachers in the school. Professor Zhang Shuhuan also talked about how to do it based on his many years of teaching experience. Thoughts and experiences on good classroom teaching work. After that, Professor Xu Shaopeng, the school’s teaching supervisor, combined his many years of teaching experience and the problems discovered during the lectures, and systematically taught experience in four aspects: the essence of the teaching process, lesson preparation, class attendance and classroom teaching evaluation, so that all teachers in the school Benefits are shallow and good results have been achieved.

16. Activities such as postgraduate entrance examination report meeting, English learning experience exchange meeting, "I Face to Face with Peking University Doctors" participated by seven Peking University Ph.D.s, and the second "Challenging the Frontier" scientific and cultural knowledge competition have opened up new fields. Students' vision further enhances students' professional learning interests.

17. In order to better serve the students in teaching and deepen the exchanges and communication between the school leaders and the students, the school leaders reception day activities were carried out. It is determined that every Thursday afternoon will be the reception day for the leaders of the school. The main leaders of the school will take turns to be on duty during the reception day and be responsible for answering questions raised by the students about teaching, learning, life and scientific research. At the same time, in order to better promote the activities In progress, the college also announced the contact numbers of leaders. It is convenient for students to report relevant issues in a timely manner.

18. Combine the classroom teaching quality activity month with the undergraduate teaching evaluation work, and work overtime to organize according to the evaluation requirements--the academic year's test papers, graduation thesis and various teaching documents need to be filed and reported material. Through the joint efforts of all the teachers in the hospital, good results have been achieved, laying the foundation for the further development of the evaluation and construction work in our hospital.

19. In order to strive to do a good job in classroom teaching and meet the growing "knowledge" needs of the students, various teaching departments have uniformly arranged to hold symposiums with some teachers and student representatives. We listened extensively to various suggestions and requirements put forward by student representatives and carefully summarized them, which effectively promoted the overall improvement of the college's classroom teaching level.

20. In order to promote school-enterprise cooperation, learn from each other, improve together, and better bring corporate culture and business philosophy to the teachers and students of the school, the Party Committee of Shandong Aluminum Company was appointed Mr. Yin Xuechun, deputy secretary, and Mr. Wang Liangfang, party secretary, chairman and general manager of Zibo Commercial Building Co., Ltd., are visiting professors.

21. In order to improve the structure of the teaching team and solve the problem of the imbalance of teacher-student ratio, the annual talent introduction, interview and assessment work are carried out together with the School Academic Affairs Office and the Human Resources Office***.

(3) Inspection and summary stage (November 14th - November 18th)

1. The college organizes a meeting of teaching supervisors and department heads and above at the college and school levels meeting to form a written summary report on the monthly status of classroom teaching quality activities of the School of Economics.

2. In order to better complete various teaching and evaluation tasks assigned by the school on the basis of review and summary, combined with the summary work of the "Classroom Teaching Quality Month Activities", the college website was used to hold School of Economics - annual online photo retrospective exhibition of education and teaching work.

3. Select the functional departments and individuals of the School of Economics who have outstanding performance in the classroom teaching quality activity month and give corresponding spiritual and material rewards.

3. Main existing problems and improvement measures.

(1) Main problems.

1. Some teachers have insufficient classroom teaching experience and their level needs to be further improved.

2. The classroom teaching documents of individual teachers are not standardized and need to be carefully rectified.

3. The teaching materials selected for individual courses are unreasonable and must be carefully studied and resolved.

(2) Improvement measures.

1. Conduct a new round of lectures and evaluations for teachers who have problems and have major complaints in various aspects during the classroom teaching quality month activities, so as to encourage them to become competent in teaching as soon as possible.

2. Teachers are the implementers of classroom teaching and the main body of strengthening and improving classroom teaching. It is necessary to continue to strengthen teachers' sense of responsibility for classroom teaching, and strive to ensure that all teachers regard improving the level and quality of classroom teaching as their unshirkable obligation and honorable responsibility, and actively standardize all aspects of their classroom teaching in accordance with the unified requirements of the school with a high degree of professionalism and responsibility. teaching activities.

3. Students are the main body of the school. On the one hand, it is necessary to strengthen the education and management of students' classroom discipline and improve students' learning enthusiasm, initiative and learning effect. On the other hand, it is also necessary to understand students' wishes and requirements and reflect them into the teaching plan.

Quality individual monthly work summary report 3

Entering the "Quality Month", the company carefully organized and carried out the "Quality Month" quality month activities. With the theme of "improving product quality, train yourself and improve yourself, in order to further strengthen the construction of the grassroots management cadre team, create a strong team of executors, improve the potential of refined management, and adapt to the quality of grassroots managers required by modern enterprises." and potential new requirements. A series of job skills trainings were held, such as reserve inspectors, reserve section leaders, reserve planners, etc., which improved employees' job skills, and also solidly promoted the improvement of personnel's quality awareness and quality management work. Continuous improvement will ultimately ensure the physical quality of the product. The trainees felt that they benefited a lot from this training, and they all said that this training was very helpful in improving their skills and that they must apply the knowledge they learned in their work practice and contribute to the company. Do your part.

Entering the "Quality Month", the company held a welding manual welding quality technology competition event in the four-way valve welding workshop. The event was carefully planned and the implementation of the quality technology competition was formulated. The plan carries out evaluations from the aspects of parts processing progress, processing quality, operation standardization, etc., and conducts a comprehensive evaluation based on the physical quality of parts and the difficulty of processing parts, and requires that the purpose of learning and emphasizing technology through competition activities is indeed achieved. After the competition, the winners will be rewarded according to the evaluation results. The technical competition not only effectively promotes the operators to improve their technical level and processing efficiency, but also effectively promotes the standardization of the operation process to ensure quality and quantity.

Entering the "Quality Month", the Dianci Valve Division aimed at the phenomenon that new employees were not familiar with quality knowledge and did not have a deep understanding of quality work. Wang Lihong, Director of the Quality Department, organized a quality knowledge training. In addition to learning Q-type quality knowledge, the training materials also combine reality with matters that should be paid attention to during the production process, such as processing in strict accordance with process requirements; the three non-principles of the production process - do not understand, do not produce, and do not let go of substandard products. ; How to protect parts during the production process; how to maintain measuring instruments and equipment; environmental sustainability during the production process, etc., and emphasized to everyone that the basis of quality work is prevention, and we must do things right the first time Do a good job; the focus of quality work is continuous improvement. New methods and new recommendations in processing must be boldly proposed. At the same time, we have studied some cases that occurred in the past production process, summarized experience and learned lessons from past quality problems. .

Through learning, everyone has further mastered the basic knowledge of quality and understood that quality is processed, not inspected. Quality work is not the responsibility of any department or person, but is the responsibility of all personnel. Everyone has the same responsibilities, and everyone must do their own job well. Only in combination can the quality of the entire product be guaranteed. It will effectively promote how everyone can do a good job in the quality work of their positions in future work.

Create your own brand and always keep the word quality in mind. It is necessary to further raise awareness of existing problems, implement actions, discover problems at the first time, and solve problems in the formation process, win the trust of customers, seize the opportunity in the market, and bring Sanhua quality to a new level.

Quality Personal Monthly Work Summary Report 4

Quality is the foundation of an enterprise. Only when all departments work together to improve quality can the enterprise develop for a long time and our products be trusted by users. Only by receiving favorable comments during use can there be a brand effect. Therefore, in order to deeply implement the theme of the 20-year National Quality Month on "Building a Quality Power and Creating a Better Life", the workshop comprehensively and carefully planned and arranged various activities of the Quality Month.

In order to better carry out the Quality Month activities, the workshop carried out various forms of publicity activities with rich content. Use the publicity board to publicize the theme and content of the Quality Month activities, popularize quality knowledge to improve the quality awareness of all employees, and also use the time of the pre-shift meeting to increase publicity efforts to create a "everyone cares about quality, everyone values ????quality" 'Atmosphere.

After a series of early publicity, employees have been integrated into various activities of the quality month. In this regard, the workshop organization uses teams as a unit to inspect and rectify the bad quality behaviors in the early stage, so as to provide better product quality in the later stage. effective guarantee.

In this quality month activity, the workshop focused on the theme of "building a quality country and creating a better life" and conscientiously completed various tasks of the quality month, which effectively promoted quality awareness. , makes the concept of quality deeply rooted in the hearts of the people, encourages employees to pay more attention to product quality in future work, strictly implements process requirements, and also promotes the improvement of the quality management level of the workshop.

Quality individual monthly work summary report 5

1. Service quality month activity arrangement:

1. Starting from April 18, by visiting patients and filling in the service The quality return card asks patients for their constructive opinions on the current problems and deficiencies in each service link of the hospital, as well as for the better development of the hospital in the future. It classifies and summarizes the issues on the service quality return card and which service it is. If there is a problem in a link, the medical staff in that link will write down written corrective measures to prevent the same phenomenon from happening again.

2. In order to further carry out the Quality Service Month activities, the hospital specially formulated the "Code of Medical Ethics for Hospital Medical Staff" and bound it into a volume, one for each person. It requires each medical staff to stand in the patient's position and From the patient's perspective, we conducted self-examinations on our own service process and service quality in accordance with the requirements of the "Code of Medical Ethics for Hospital Medical Staff", and each person wrote a self-examination report and improvement suggestions. He also gave a speech at a general practice meeting and was reviewed by district general medical staff.

3. In the activities of Quality Service Month, the hospital put forward the slogan of "increase service awareness, create high-quality services, and satisfy patients", and made banners and slogans to hang in the hospital lobby.

In addition, through the company's website and bulletin board, the hospital's various services are promoted so that patients can have a comprehensive understanding of the hospital's services and measures. The hospital also announced its 24-hour service obligations and responded to various patients' questions about the disease. Questions and health care knowledge are answered in a timely manner to further facilitate patients.

4. The hospital also organized some medical staff to conduct a free clinic in the student apartment, measure the height, weight and blood pressure of the students for free, and answer various medical questions and consultations raised by the students on the spot.

5. Publish and post the hospital’s service commitment system and service quality supervision and complaint hotline on the company’s website and in conspicuous places in the hospital. If patients are not satisfied or dissatisfied with the service process in all aspects of the hospital, If you have any questions, you can call the service quality supervision and complaint hotline at any time. After careful investigation and inquiry, the hospital will give the patient a satisfactory answer in the shortest possible time.

2. The following problems and deficiencies were discovered through self-examination:

1. The service attitude and service awareness of individual medical staff are still far from the requirements of patients. They use civilized methods at work. Inadequate wording, lack of communication with patients, and occasional doctor-patient disputes caused by patients not understanding or medical staff failing to explain properly.

2. Medical staff have poor behavioral standards, are not neatly dressed during working hours, have poor indoor hygiene in some rooms, or have some clutter unrelated to work, which affects the overall image of the hospital.

3. Individual medical staff cannot treat patients wholeheartedly, and do not perform job responsibilities and service standards in place at work, which reduces patient satisfaction with hospital services.

4. Medical staff in different positions lack mutual collaboration and act independently, lacking an overall concept.

5. The implementation and implementation of various hospital systems are not in place, and the assessment, supervision and punishment are not strong enough.

3. In response to the above existing problems, the following rectification measures have been formulated:

1. Organize general medical staff to study the "Code of Medical Ethics for Hospital Medical Staff" and conscientiously implement and enforce it According to various provisions in the "Code of Medical Ethics for Hospital Medical Staff", assessment and supervision will be strengthened, and penalties for violations will be increased to ensure the improvement of service quality.

2. Organize individual medical staff with poor service attitude to strengthen their studies and improve their own quality and work responsibility. In the future, the hospital will terminate the labor contract with those who fail to criticize and educate them many times.

3. Focus on strengthening the implementation and assessment system of the hospital's various work service standards, improve the hospital's service quality, organize all staff to strengthen business and technical learning, and comprehensively improve the quality level and service quality of medical staff.

4. The service quality survey conducted by the head office this time has the following evaluations of the hospital:

1. The leaders have a high evaluation of the hospital’s overall service. Most students and employees think that the hospital’s The overall service is relatively good and average. A small number of students and employees think that the hospital's service attitude is poor, but overall, the hospital's service level is still relatively good.

2. Teachers and students also pointed out the following areas for improvement in the hospital:

High drug prices.

The diagnosis is too sloppy, and medicines are given without diagnosis, and sometimes the symptoms are not correct.

The conditions are poor and some diseases cannot be treated in time.

The medical staff have a bad attitude, ignore the students, and do not treat students and leaders equally.

3. In response to the above requirements of teachers and students, the hospital has decided to take the following corrective measures:

The hospital pharmacy is now fully managed by a regular pharmaceutical company. In the future, the prices of drugs sold by the hospital will be based on the market. The hospital sells at retail prices and publicizes drug prices. The hospital will check drug prices from time to time. If the price of the same drug from the same manufacturer and specification is found to exceed the market retail price, the hospital will impose financial penalties on the pharmaceutical company.

During the diagnosis and treatment process of each patient, outpatient doctors are required to patiently listen to the patient's description of the condition, carefully inquire about the medical history, carefully examine, conduct comprehensive analysis, and make accurate and timely decisions based on relevant test results. Diagnose and issue correct and reasonable treatment plan. It is strictly prohibited to indiscriminately prescribe drugs that are not related to treatment, use drugs rationally, and do not increase the financial burden on patients.

Due to the limitations of the hospital's existing equipment and medical technology, some diseases cannot be further examined, diagnosed and treated; for those who cannot be diagnosed with difficult diseases after two follow-up visits or whose condition cannot be alleviated and controlled after treatment, If there is no improvement or worsening of the condition, the patient should be promptly advised to transfer to a higher-level hospital for diagnosis and treatment, and should be responsible for contacting the transfer matters to avoid delaying the condition.

Outpatient doctors should treat patients with a kind attitude and friendly tone, patiently answer relevant questions raised by patients, and explain the reasons as much as possible for questions that cannot be answered immediately. They should not reprimand, make things difficult, or shirk patients for any reason. , and always treat students and leaders equally.

In the future, hospitals should continue to improve their service attitude, enhance service awareness, put the interests of patients first, think and deal with problems from the patient's perspective, and gradually establish a harmonious doctor-patient relationship.

5. In order to better serve patients, the hospital will launch some new service measures in the future:

1. The hospital holds voluntary services in the student apartments every quarter, free height measurement, weight and blood pressure, and provide consultation on the treatment and prevention of common diseases.

2. In order to further improve the service information feedback and supervision system, the person in charge of the hospital holds 2-3 symposiums with student union officials and student representatives every semester to listen to the suggestions and needs put forward by the students, and discuss them every semester. The department appoints a supervisor to provide feedback to student patients at any time, supervise the hospital's various service procedures and service commitments, and promote the improvement of service quality.

3. Continue to provide some humanized services, such as providing free disposable paper cups and boiled water to patients; providing hand warmers to infusion patients in winter; helping unaccompanied patients go to the toilet; helping infusion patients get medicines Go to the ward on the second floor; store medicines purchased from outside that need to be refrigerated for patients; help patients prepare traditional Chinese medicine. < /p>

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