Dangdang online book purchase invoice problem

Dang.com has established corresponding logistics centers across the country for daily operations and management. According to the requirements of China's tax law and tax management department, Dangdang Logistics Center issues invoices for the goods it sells. Therefore, the invoice you receive may be the "Special Invoice Seal of Dangdang Information Technology (Tianjin) Co., Ltd.", "Beijing Dangdang "Kewen E-Commerce Co., Ltd. Special Invoice Seal" or "Wuxi Dangdang Information Technology Co., Ltd. Special Invoice Seal", all invoices issued by Dangdang are legal and valid.

Invoice header:

(1) The invoice header cannot be empty;

(2) You can fill in: "Individual", your name, or your Name of the unit

Invoice content:

(1) Invoice content that Dangdang can issue: books, audio and video, games, software, materials, office supplies, IT digital, communication equipment, Sports and leisure, gifts, accessories, automotive supplies, cosmetics, household appliances, toys, bags and leather goods, clothing, food, and labor protection supplies, please choose according to your needs

(2) Digital, mobile phone, and home appliance products The invoice content can only issue the product name and model, and no other content can be issued

Invoice amount: Dangdang only issues invoices for the cash purchase amount, excluding freight, gift certificates, gift cards and promotional activity amounts

Warm reminder:

(1) Please ask the delivery person for the freight invoice when receiving the goods

(2) This policy only applies to Dangdang’s self-operated products. If you order a shopping street store, please refer to the invoice content drop-down option when submitting the order or contact the merchant for confirmation; the invoice content for digital, mobile phone, and home appliance products can only issue the product name and model, and no other content can be issued (3 ) If you need to issue a special VAT invoice, please do not ask for an invoice when submitting the order. Contact customer service to issue a replacement after receiving the goods.

5. Request an invoice

Please fill in the invoice header and select the invoice content in the "Invoice Information" section of the order submission page. The invoice will be delivered together with your order:

6. Reissue and replacement invoice

(1) Reissue/replacement invoice period: within one year after the order is shipped

(2) If you did not select an invoice when submitting your order, after you receive the goods, you can issue a re-invoice in the following two ways during the re-invoice period:

a) You can send an email to the customer service email address service@cs.dangdang.com, and indicate your order number, invoice title, invoice content, mailing address, zip code and recipient. We will issue an invoice for you within 48 hours and send it to you by regular mail< /p>

b) You can log in to "My Dangdang" to apply for re-invoicing by yourself. After the application is submitted successfully, you can go to "Self-service Re-Invoicing" - "Re-Invoicing Record" to view the roadmap tracking process. , after the customer service issues an invoice or the operation is canceled, the system will notify you of the corresponding information by email

(3) If the invoice information you receive is incorrect, please send the original invoice within the replacement invoice period. to the following address, and please be sure to indicate your order number, correct invoice title, content, new invoice mailing address, postal code, and recipient. After we receive it, we will re-issue an invoice for you by regular mail within 48 hours. Mailing method

Mailing address: Box 40, Box 100176, Beijing Recipient: Dangdang.com Postal code: 100176

(4) Issuance of additional VAT invoice

If you are a customer who is issuing a special value-added tax invoice for the first time, please bring a copy of your business license with official seal (copy), tax registration certificate (copy), general taxpayer qualification certificate (copy), and bank account opening license (copy) A copy) will be scanned and sent via email to Dangdang customer service: email address service@cs.dangdang.com. After receiving your invoicing information, we will arrange for review as soon as possible.

7. Notes on invoicing

(1) Only the joint issuance of invoices with the same special invoice seal is supported

(2) If you order digital, mobile phone, or home appliance products, In order to ensure that you can fully enjoy the after-sales service provided by the manufacturer, no matter whether you ask for an invoice or not, we will issue it for you with the order. The content of the invoice defaults to the full name and model of the product you ordered, and modification of the invoice content is not supported

< p>(3) When re-issuing an invoice, please be sure to send back the original invoice, otherwise it cannot be re-issued

(4) When applying for the issuance of a value-added tax invoice, please pay attention to the following matters: (a) Yidangdang.com In principle, an account can only be associated with one special VAT invoice qualification. (b) Only product details can be selected for the content of the special VAT invoice. (c) The special VAT invoice can only be issued in the name of a company and cannot be issued to an individual. (d) According to the Value-Added Tax Invoice Management Regulations of the State Administration of Taxation, general taxpayers of commercial enterprises are not allowed to issue special invoices for consumer goods such as tobacco, alcohol, food, clothing, shoes and hats (excluding special parts for labor insurance), cosmetics, etc. (State Taxation Fa No. 2006156 ). Therefore, your order for purchasing the above products will not be able to obtain a special VAT invoice. (e) A VAT invoice cannot be issued for the purchase of gift cards. Warm reminder: You can apply for a VAT invoice 15 days after the order is signed. After the invoice is issued, it will be delivered to you by YTO Express.