Company post responsibility management manual

To determine employee responsibilities, it is necessary to have clear job responsibilities. The job description is not intended to cover everything, but to divide the job responsibilities reasonably and effectively, so as to make the relevant personnel clear about their job responsibilities, earnestly perform their job responsibilities, and successfully complete their job responsibilities and tasks. The following is the relevant content of the company's post responsibility management system that I have carefully compiled for you. I hope you will like it!

Company post responsibility management system

Company general manager post responsibility

1. Strictly implement national, provincial and municipal guidelines and policies on property management.

2. lead all the staff to carry out all-round management of the property area, ensure the property is in good condition and improve the use efficiency.

3. Pay attention to economic benefits, carefully manage finances, increase revenue and reduce expenditure, and meet the needs of the owners.

4. Do a good job in spiritual civilization construction, safeguard the legitimate rights and interests of owners, and establish a good corporate image.

5. Formulate and improve the company's rules and regulations, and establish a good working order.

6. Make the annual work plan, define the objectives and tasks, urge the subordinate departments to perform their post responsibilities, and adhere to the year-end assessment.

7. Pay attention to talents, rationally use cadres, and conduct regular assessment according to virtue, diligence, ability and performance.

8. mobilize the positive factors of all parties and * * * manage the property together. Regularly report the work and operating income and expenditure to the head office, listen to the suggestions, opinions and requirements of the owners and users in various ways, reply in time and solve them seriously.

9. Care about employees' lives, strive to improve employees' wages and benefits, and improve working conditions.

1 Always communicate with the superior company and relevant government departments, straighten out the relationship and create a good external environment.

responsibilities of the company's deputy general manager

1. Under the leadership of the general manager, assist the manager in overall work.

2, mainly pay special attention to the equipment and facilities maintenance, maintenance plan formulation and implementation. Lead all staff to carry out all-round management of the property area, ensure the property is in good condition and improve the efficiency of use.

3. Formulate and improve the company's rules and regulations, and establish a good working order.

4. Make the annual work plan, define the objectives and tasks, urge the subordinate departments to perform their post responsibilities, and adhere to the year-end assessment.

5. mobilize the positive factors of all parties and manage the property together. Report the sub-management work to the general manager regularly, listen to the suggestions, opinions and requirements of the owners and users in various ways, and reply in time and solve them seriously.

6. Care about employees' lives, strive to improve employees' wages and benefits and improve working conditions.

7. The economy should have a good relationship with the superior companies and relevant government departments, and create a good external environment.

responsibilities of functional department managers

1. under the leadership of the general manager's office of the company, fully implement all the work of this department.

2. Be responsible for formulating the work plan of the department and organizing the development of all work.

3. Responsible for cooperating with the office to recruit employees of this department.

4. Be responsible for making business training plans for employees in this department, and regularly carry out employee training.

5. Be responsible for guiding, supervising and inspecting the work of this department, and regularly assessing the employees of this department.

responsibilities of the management office director

under the direct leadership of the general manager, carry out the company's principles and policies and be fully responsible for the daily affairs and management of the management office.

1. Establish and improve various rules and regulations, check and supervise the implementation of the post responsibility system, continuously improve the service quality and implement the reward and punishment system;

2. Arrange and adjust the work of the staff in this department, be responsible for formulating the work plan of this department, and organize the preparation of management reports and various notices and official letters;

3. Be responsible for conveying company documents, notices and meeting spirit;

4. Check and supervise the work of engineering maintenance, security personnel and administrators in this area, and conduct assessment, and do a good job in management according to the requirements of the Employee Manual;

5. Be familiar with relevant national laws and regulations and property management regulations, master the situation of each owner, and check and supervise the actual operation of management in each responsible area;

6. Keep abreast of the payment of rent, management fees, utilities, etc., organize the collection of property management fees in time, organize and solve relevant complaints, and continuously improve service quality;

7. Do a good job in the organizational and ideological work of this department, preside over daily and regular work meetings, and study and formulate the next work plan;

8. Strengthen the unity and cooperation of each class, set up the overall idea, keep close contact with other departments, communicate and coordinate with each other;

9. Seriously complete other tasks assigned by the company.

Responsibilities of the back office staff

Under the unified arrangement of the management office director, the back office staff is responsible for the preservation and management of documents and materials, and completes all basic work.

1. according to the needs of property services, prepare the procurement plan and implement the procurement;

2. Manage the warehouse materials and other materials, and establish a material account;

3. Assist the director in organizing community cultural services;

4. Manage the attendance and assessment of employees in this department;

5. Be responsible for managing the owner's files and property files within the jurisdiction, and do a good job of _ _ to prevent loss and damage;

6. Be responsible for sending and receiving all kinds of notices, official letters and reports of this department;

7. Be responsible for answering service calls. Records shall be kept for complaints and repair reports of the owners, and they shall be handed over to the department heads or company leaders in time for emergencies.

8. Be familiar with all kinds of charging procedures, be responsible for receiving the owners who pay the fees at home, and keep the charging records;

9. Warmly receive the visiting owners and other people, and give warm and thoughtful answers and explanations to their inquiries;

1. Complete other work arranged by this department.

Responsibilities of the administrator

Carry out daily management services under the direct leadership of the director of the management office.

1. Be familiar with the basic situation of the owners and properties in the property area;

2. Establish a charging account, grasp the charging trends, and timely collect and urge all receivable fees;

3. Be responsible for the owner's check-in and check-out procedures, and supervise and manage the decoration affairs;

4. Be responsible for inspecting the use of the property and the work of security, cleaning and maintenance personnel;

5. Be responsible for supervising and managing the outsourcing service process;

6. communicate with the owner, pay a return visit, and effectively handle the owner's complaints.

Responsibilities of the clerk

1. Responsible for the document writing and sorting of the department;

2. Be responsible for the daily work such as employee attendance, sending and receiving documents, and properly keep all kinds of communications from the management office;

3. Responsible for handling the entry and exit certificates of all kinds of foreigners;

4. assist the director in organizing the meeting initiated by the management office and keep the meeting records;

5. Receive the visiting owners, explain and answer their questions and opinions, and record the details;

6. Be responsible for the management of documents, records and cards, and ensure that files are complete, complete and confidential;

7. Send a written notice to all owners to pay various fees;

8. Do a good job in publicity through various media;

9. Be responsible for organizing the owner's consultation activities and community cultural activities;

Cashier's job responsibilities

1. Count and summarize the money handed in by the department;

2. Check whether the original voucher is complete;

3. Pay wages and bonuses, and pay the expenses that meet the procedures;

4. Handle bank deposit income and expenditure business;

5. Fill in accounting vouchers and submit them to accounting;

6. Use invoices correctly to ensure the safety of cash and bank checks.

Responsibilities of security personnel

(1) General provisions

1. Implement various laws and regulations formulated by public security organs and superior departments, and strive to maintain public security within the property area;

2. Abide by the company's rules and regulations and the Employee Manual, obey the leadership and complete other tasks assigned by the company;

3. Be responsible for patrolling and on duty within the jurisdiction, and do a good job of registering the bulk goods out of the property jurisdiction;

4. Be responsible for the management and charging of motor vehicles;

5. Be responsible for the collection of comprehensive management fees;

6. Be familiar with the building situation, prevent, find and stop all kinds of accidents, such as fighting, theft, etc. by means of dynamic inspection, so as to improve the emergency handling ability;

7. Dress in accordance with regulations, be on duty in a civilized manner, strictly go through the handover procedures, and earnestly make attendance records and handover records;

8. Pay attention to civility and courtesy, patiently persuade and educate residents to abide by the management regulations of the property jurisdiction.

(II) Responsibilities of the security team captain

The security team captain is fully responsible for the management of the security team under the direct leadership of the director of the management office.

1. Understand and master the situation of the security team, establish and improve the reward and punishment regulations of various working rules according to the requirements and intentions of the management office leaders and the actual situation, pay special attention to the implementation organization and supervision, and fully manage the public security, fire fighting and vehicle traffic work in the property area;

2. Preside over the security work conference, supervise and inspect the implementation of various rules and regulations, with emphasis on the implementation of the Employee Manual and relevant security regulations, organize team members to learn business knowledge and body and instrument training, do a good job in training and business training, and improve the overall quality of all team members. ;

3. Regularly and irregularly check the work of security guards, do a good job in supervision, inspection and evaluation, and implement the post responsibility system and the regulations on rewards and punishments;

4. Grasp the players' ideological trends, conscientiously do ideological work, pay special attention to the ideological construction of the security team, care about the players' living conditions and professional level, do ideological education, legal education and professional spirit education for all players, help subordinates correctly handle various problems in their work, and solve practical problems for subordinates;

5. Educate and train their squad leaders, and constantly cultivate their organization and command ability and management level;

6. Handle security-related affairs, report major public security problems and accidents to the leaders in time, and take decisive measures to control the development of the situation.

7. Complete other tasks such as fees assigned by the company.

(3) Responsibilities of the security monitor

Under the direct leadership of the security captain, the security monitor is responsible for the implementation of the daily affairs of the security team.

1. Responsible for organizing the security work on duty, supervising and guiding the work on duty earnestly, and correcting and registering violations of discipline and rules in time;

2. Check the dress, appearance and housekeeping of the class, and take good care of the equipped communication equipment, security facilities, self-defense weapons and other items;

3. Fill in the Duty Record, register the rewards and punishments of the class, and check the patrol points;

4, according to the training plan formulated by the security department (team), do a good job in organizing and implementing the work, hold regular class meetings, and often give specific business guidance and on-the-job training to the players, so as to improve the overall quality and business level of myself and the whole class, and solve all kinds of emergencies during the shift time in time.

5. Do a good job of uploading, issuing, asking for instructions and reporting in time, and get on well with the owners in the jurisdiction;

6. Be familiar with the organization and command of the class in case of emergency, handle general public security incidents and complaints from the owner, implement safety measures to prevent various accidents, and report to the superior for instructions in time if there are any mishandling in the work;

7. Unite the class members, insist on doing regular ideological work, and be familiar with and master the players' ideological trends, work performance and work ability.

8. Complete other tasks assigned by the company.

(4) Job responsibilities of security guards

1. Past posts

① Familiar with the general situation, plane layout and building distribution of the property jurisdiction;

② maintain a dignified and respectable appearance and establish a good mental outlook;

③ Be responsible for the management of bulk goods leaving the property area, manage the entry and exit of household decoration personnel and decoration items, and prevent idle people from entering the property area at will;

④ Be responsible for the management and charging of motor vehicles.

⑤ be familiar with the operation procedures of security facilities and equipment and the use of alarm facilities;

⑥ do a good job in cleaning and hand-over of this post.

⑦ Be responsible for answering and solving the questions raised by residents and visitors that fall within the responsibilities of this post;

⑧ promptly persuade and stop any behavior that damages the property management in the property jurisdiction.

2. Patrol post

① Strictly abide by the company's rules and regulations, implement the 24-hour patrol system, strictly implement the queue walking standard, and establish a good image and personal moral demeanor of the company;

② establish a strong sense of responsibility, and comprehensively do a good job in public security, fire fighting, vehicles, fees collection, residents' asking for help, alarm, etc. in the property area to ensure public security and order;

③ Be familiar with the residents in my area of responsibility, understand the terrain of houses in other areas within the property jurisdiction and the layout of various passages, and patrol and inspect frequently, and handle problems in time when found;

④ be familiar with the configuration of fire-fighting facilities in the property area, be proficient in using all kinds of fire-fighting equipment, and master the knowledge of fire prevention and self-rescue;

(5) inspect the use of public facilities and the sanitation and cleaning of public facilities, report the damage to facilities in time, and promptly persuade and stop any behavior that harms the property management in the property area;

⑥ strengthen the management of motor vehicles in the property area and maintain the order of vehicle parking;

⑦ actively participate in professional ethics, business and fire protection training, and strive to improve their own quality.

responsibilities of fireman (security guard concurrently)

1. Effectively implement the guiding principle of "prevention first, combining prevention with fire fighting", earnestly study relevant fire fighting knowledge and master the use methods of various fire extinguishers;

2, actively do a good job in fire prevention publicity and education, establish a fire duty and fire control facilities account for regular safety inspection, and put it into use once a fire alarm is found;

3. In the event of a fire in the property area, all employees must devote themselves to the rescue work, perform the duties of volunteer firefighters, and must not get cold feet to escape;

4. In case of a fire accident, report to the relevant leaders immediately, dial the fire alarm number 119, call the fire department, organize personnel to rescue the danger, organize residents to leave the danger zone, make proper arrangements, do a good job in on-site security, prevent fish in troubled waters from gaining ill-gotten gains, and assist relevant departments to find out the cause of the fire;

5. Strengthen the control and management of the use of open flames within the jurisdiction.

monitoring the duty officer's job responsibilities

1. Closely monitor all kinds of situations of the security object, and notify the security guard on duty to deal with them in time, and report to the team leader through walkie-talkie or telephone in time, and report the changes at any time until the problem is solved.

2. Be familiar with the performance and operating procedures of the managed equipment, be able to operate independently and carry out simple maintenance;

3. In case of abnormal situation, insist, confirm and remit.