Beijing citizen service hotline

Beijing citizen service hotline 0 10- 12345.

In 20 19, Beijing implemented the working mechanism of "handling complaints as soon as they are received", 12345 hotline "No.1 reply". 64 public resource hotlines, such as the hotline of the Municipal Education Commission 9639 1, the hotline of the Municipal Health and Wellness Commission 12320 and the hotline of market supervision 123 15, were merged into the hotline 12345.

The new mechanism also puts forward a time limit for solving citizens' demands: for emergencies such as unexpected accidents and possible losses of people's lives and property, feedback the situation within 2 hours; Feedback the demands of people's basic living security such as water, electricity and heat within 24 hours.

Beijing citizen service hotline service content

1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues.

2, responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, reflecting important social problems and major emergencies.

3, responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in daily life.

4, the city's counties (autonomous counties, cities) people's government, municipal government departments and public service units and other public telephone work inspection, supervision and guidance.

5, responsible for the construction and development of the mayor's public telephone network.

6, responsible for the mayor's mailbox work and letters from the masses.