How to write the internal performance appraisal scheme of public health?

Adhere to the principle of running a hospital for public welfare, implement performance appraisal linked to social benefits, adhere to fair, just and open assessment methods and comprehensive evaluation and reasonable quantitative assessment methods, and promote the full performance of our staff with basic public health services; Adhere to the combination of self-assessment and regular assessment; Ready to accept the supervision and assessment of superior leaders at any time; The assessment results should be combined with the staff's income and treatment, giving consideration to fairness; Tilt to front-line posts and tilt to important posts; The principle of appropriately widening the gap.

Second, the evaluation subject

The leading group for performance appraisal of health centers shall assess the personnel of each post.

Iii. Evaluation methods and procedures

Employees conduct self-evaluation according to the evaluation criteria. Every month, while arranging the work for next month, each employee is required to report in writing the completion of post responsibilities and assigned tasks last month, and conduct self-evaluation as planned. According to the self-evaluation results and evaluation criteria, the leading group of hospital performance evaluation evaluates the work of last month by reading materials, on-site inspection and on-site questionnaire survey at the beginning of each month.

Fourth, the calculation of performance pay.

1, basic performance pay is used to complete basic tasks. It is 70% of the total post allowance, retention allowance, food allowance and transportation fee. The calculation method is as follows: firstly, the salary will be paid to each person in 2 yuan every month, and the overtime class will be subsidized per person per day 10 yuan. Multiply the remaining part by the percentage of work task completion, which is the basic performance salary part of the month.

2. Incentive performance pay is used to assess the risks, responsibilities and part-time jobs of different positions. The main assessment of morality, diligence, performance, service quantity, service quality, mass satisfaction and other work task scores, as well as last month's Excellence Award, public health service subsidies to the countryside, monthly homework completion, rewards and punishments. It's just that the remaining part of the extraction is multiplied by the score ratio of the assessment standard, plus the addition and subtraction of rewards and punishments, and then multiplied by the post coefficient, which is the reward performance salary of the post personnel in that month.

3. If one vote vetoes the deduction of basic performance pay plus incentive performance pay in the current month, the deduction responsibility is the performance pay advanced in the current month.

Verb (abbreviation of verb) Contents of performance appraisal:

Morality, diligence, performance, service quantity, service quality, mass satisfaction, negative indicators.

(1) The evaluation of morality, diligence and performance refers to employees' medical ethics, industry style, attendance rate, compliance with hospital rules and regulations and the accuracy of various report data.

(2) The number of public health services, including vaccination times, child care times, maternal management times and registration books, residents' health files, health education and publicity, reports of infectious diseases, management of people over 65 years old, management of hypertension, diabetes, mental illness, health supervision and co-management, and eleven basic public health services.

⑶ Service quality refers to the qualification rate of professional quality of each post, including: the qualification rate of nine public health service items, the accuracy of various data online reporting, etc. , whether it can meet the qualification requirements.

(4) Mass satisfaction refers to listening to the opinions of the masses and evaluating the satisfaction of each employee.

Sixth, evaluation criteria.

(1) The performance salary of each employee shall be assessed with a percentage system: morality and diligence are 25%, service quantity is 30%, service quality is 35%, and people's satisfaction is 65,438+00%. Every time a penalty is deducted in the assessment, the personal performance salary will be deducted by dividing it by the digital amount of 100. According to the actual balance and individual scores, incentive performance pay will be paid.

(two), Germany, diligence assessment standards and methods (25 points)

1, medical ethics, labor discipline and industry style (10)

⑴ Adhere to the service concept of "people-oriented, patient-centered", and quarrel with patients and their families will be deducted once 1 point.

(2) If a patient receives a red envelope and asks for a gift, a one-time deduction of 1 point will be made.

(3) Departments and individuals charge fees privately and sell drugs and devices privately, and they find a deduction of 1 minute. Where in the family planning operation and family planning certificate fraud, illegal delivery, induced labor, induced labor and non-medical needs of fetal sex identification, deduct the full salary of the month. The implementer shall bear all economic and legal responsibilities stipulated by relevant national laws and regulations.

(4) standardize the operation of medical insurance, outpatient service and hospitalization of the new rural cooperative medical system. Medical insurance and new rural cooperative medical system funds are life-saving money for the masses. They must operate according to the regulations and plans of their superiors, and the responsibility discipline should be strict. The medical group should master the indications of hospitalization, improve the medical record writing and medication indications, and handle drugs at their own expense according to regulations. Those who violate the rules in the operation of medical insurance and new rural cooperative medical system will be deducted 2 points at a time. Both parties should bear all responsibilities.

5] Increase the charging items without authorization, raise or lower the charging standard, and deduct 1 minute at one time.

[6] Medical staff destroyed each other, did not unite and cooperate, found a deduction of 1 point, and implemented admonishing conversation. Those who create troubles among employees, attack colleagues, raise themselves, quarrel, gossip and damage the reputation of the unit and others will be deducted 4 points. Those who are verified will be reported for handling.

Improve the service quality and service attitude at one time, and those who are indifferent to patients, ignore them, shirk or compete with each other, procrastinate, wrangle, and are not serious and responsible, resulting in adverse effects, will be deducted once 1 point.

Can't finish the task assigned by the leader on time or disobey the work arrangement of the leader, 5 points will be deducted at a time, and admonishing conversation will be carried out.

(9) If a staff member quarrels or fights, or says or does something that is not conducive to unity, he will be deducted 1 point at a time.

⑽ The items in the department are not placed neatly, and the sanitary conditions are poor. If any inspection is found, deduct 1 minute.

⑾ Don't wear work clothes, hang name tags, wear slippers at work, contact or chat at work, and do private things at work. , 1 point will be deducted at one time, and 5 points will be deducted for drinking at work. If you don't obey the general duty scheduling, 2 points will be deducted at a time. Do not obey the dean's scheduling, refused to carry out the arranged matters, deducted 5 points each time. All departments should practise economy and people should stop using electricity. Offenders will pay the cost overruns and deduct 3 points. If the equipment is damaged, the individual is responsible for compensation.

⑿ If you gather in the hospital to play cards at work or on duty without justifiable reasons, you will be deducted 1 point each time, and you will be admonished to talk.

[13] 2 points will be deducted if you go out on business and don't entrust a substitute and don't explain your whereabouts. In case of medical disputes or accidents, you are responsible for the consequences.

[14] Do not strictly abide by the technical operation routine at work, do not actively participate in business study and labor sponsored by the collective, and do not actively cooperate in case of emergency. If found, 5 points will be deducted at a time. Refused to cooperate, found a deduction of 2 points, beyond the service capacity for consultation, not timely referral, found a deduction of 5 points.

⒂ Be on call when there is a need for work; Be patient and meticulous, and don't go out during office hours. If one of them is found, deduct 1 minute.

2. Attendance rate (15)

(1) Strictly implement the 24-hour duty system. If you need to ask for leave first, you can adjust your work in this department. If you find that you don't adjust and don't go to work, you will be treated as absenteeism. If the attendance exceeds 22 days per month, 1 point will be added for each additional day of attendance, and Man Qin will be rewarded with another point.

Add 2 points. Personal promotion, study, examination, adjustment of the department where the rotation class is located, and arrangement of administrative class personnel are not counted.

⑵ Consciously go to work on time, be on duty and hand-over every day, advocate going to work early and leaving work late, and fail to sign in in time 1 minute. 5- 10 minutes for being late and leaving early, and 1 minute for not asking in advance. Absenteeism 1 hour or more shall be treated as one day's average salary, and 4 points shall be deducted for one day of absenteeism without leave, and full salary for the current month shall be deducted for three days of absenteeism.

(3) Attend group meetings and study on time, and deduct 2 points for not attending meetings, trainings and regular meetings without reason.

(4) Insist on 24-hour service, do not leave the post at work, and leave the post without justifiable reasons, which shall be treated as leaving the post. If you are absent from work for 5 minutes, 2 points will be deducted; if you exceed 1 hour, you will be treated as absent from work. Those who cover up and take off their posts shall be treated as taking off their posts. Keep in touch after work, and if you can't get in touch with the information and don't give it orally, which will affect your work and cause adverse consequences, 2 points will be deducted each time. (If the mobile phone changes its number and the signal is dead, notify the unit in time. If it is not handled in time, it shall be handled in accordance with this clause). Those who cause medical disputes or accidents shall bear corresponding economic and legal responsibilities. Obey the arrangement, actively participate in group activities on time, and deduct 1 point for not participating without reason.

5] All kinds of legal holidays need to go through the formalities of asking for leave in advance. The leave taker arranges shift change and work handover by himself. The audit of the medical team leader should be approved without affecting the normal operation of the hospital and reported to the dean for approval. Leave for more than three days shall be approved by the dean and signed by the director of the office for the record. You can leave your post in case of emergency and arrive in time. Deduct 1 point for not terminating each leave in time. Those who fail to return after the expiration of marriage leave, funeral leave and maternity leave will be deducted from the daily salary according to the number of days of absence. Do not enjoy performance pay.

[6] Sick leave: insist on going to work for minor illness, and go through sick leave formalities with the certificate of medical institutions at or above the county level for serious illness. Enjoy the basic salary plus half of the performance salary within one month, not enjoy the performance salary for more than one month, and solve it after asking the competent department for instructions for more than three months.

(7) Personal leave: internal adjustment within 3 days must be approved by the dean. Those who fail to fulfill the leave formalities and exceed the leave days will be treated as absenteeism, and the average daily salary of the total salary will be deducted.

(three), service quality assessment standards and methods (35 points)

1, maternal and child health care evaluation quality standard method

Check the work of maternal and child health care in that month, and deduct 1 point for failing to strictly implement the maternal and child health care law, various public health systems and various diagnosis and treatment operation systems; Pregnant women or children aged 0-6 years did not establish a health manual 1 point; Every unqualified case of pregnancy tube and sub-tube registration will be deducted 1 point; If all kinds of report information is not timely and standardized, each report will be deducted 1 point; According to the project, 1 case found in free pregnancy test and children's test is not registered for reimbursement, and 1 point will be deducted; Maternity hospital delivery does not provide subsidies according to regulations, and each case is deducted 1 point; Failing to supplement folic acid for women of childbearing age before pregnancy and early pregnancy according to regulations, each case will be deducted 1 point; Do not seriously publicize or implement the compensation policy of the new rural cooperative medical system, deduct 1 point; Do not actively participate in the establishment of health records and health management of the elderly 1 point; Not actively participating in the management of chronic diseases (hypertension, diabetes) 1 point; Do not actively participate in the prevention and treatment of infectious diseases, re-examination of neonatal diseases, urge newborns to receive the first dose of hepatitis B vaccine and the first dose of vaccination guidance, and deduct 1 point for emergency handling of public health emergencies.

2, public * * * health service quality assessment standard method

Check the implementation of various rules and regulations and laws and regulations in the current month, and deduct 1 minute for non-compliance or non-implementation; If the basic immunization coverage rate and supplementary immunization coverage rate of school-age children are less than 90% per month, deduct 1 point; The monthly registration rate of children's card building, book building and vaccination is lower than 100%, and 1 minute will be deducted; The designated scope of the newly expanded national immunization program and the vaccination rate of the population are lower than 80%, and 1 minute will be deducted; The management and operation of vaccination clinics are not standardized, and 1 point will be deducted; The harmless disposal of disposable medical supplies is not timely, and the hospital infection is not standardized, so 1 point will be deducted; Failing to handle and report the suspected side effects of vaccination in time, deduct 1 point; Can not complete the health education work plan, health education materials, health education publicity column, health education materials files, deducted 2 points; If the awareness rate of residents' health education is less than 50%, deduct 1 point; Do not actively participate in the establishment of health records within the jurisdiction, deduct 1 point; The qualified rate of health records within the jurisdiction is less than 95%, 1 minute; The filing of health files within the jurisdiction is not timely, 1 minute; The management rate of health records within the jurisdiction is less than 50%, 1 minute; If the reporting rate, timely rate and accuracy rate of infectious diseases are lower than 95%, deduct 1 point; If the treatment and management of non-hospitalized tuberculosis patients and AIDS patients are not in place, 1 point will be deducted; If the management of chronic diseases (hypertension, diabetes) within the jurisdiction does not meet the requirements, 1 point will be deducted; Failing to register and manage patients with severe mental illness in the jurisdiction, deduct 1 point; For * * * public health emergencies can not actively participate in the processing, deducted 2 points; Less than * * * places, schools, occupational high-risk places to carry out health guidance, deducted 2 points; The screening rate of rehabilitation needs of the disabled in the jurisdiction is less than 80%, and 1 point will be deducted; Do not actively participate in the integrated management of rural health services, deducted 2 points.

(four), service assessment standards and methods (30 points)

1, public health department: health records are 4 people/yuan, village room supervision is 4 times/month, and health education bulletin boards are 2 pieces/month. Other public health, basic immunization and supplementary immunization are not lower than the average level of last year. If the score of each complete file exceeds 0.5, it will be dynamically updated by 0.05/ time. Health education bulletin board 1 point/block. 0.05/ time. Second-class seedlings add 0.5 points each time.

2. Organizers of learning and activities will be rewarded with 2 points each time, and participants will be rewarded with 0.5 points each time (with attendance and learning records). For each article published on the website of our college, 2 points will be added, for sending papers, briefings and news to the higher media, 3 points will be added, for publishing an article at the municipal level, 5 points will be added, for provincial level 10, and for national level, 20 points will be added. Each department or individual receives the pennant, thank-you letter and commendation letter, and each time it receives it, it will add 10; +10 for government, competent bureau and relevant departments;

(V) Standards and methods for evaluating people's satisfaction (10)

The hospital has a mass suggestion box, publishes complaint telephone numbers, and formulates a patient complaint handling system, and deducts 2 points for each discovery; 5 times a month to carry out public health service personnel satisfaction survey, people's satisfaction below 80% deducted 2 points; 70% deducted 3 points; 60% deducted 5 points; 8 points deducted 50%; If it is less than 50%, score 0.

(six), the evaluation criteria and methods of veto indicators

Those who are directly responsible for the mistakes and accidents in the month and the deterioration of medical ethics will be given a one-vote veto, and there will be no internal performance pay in the month.