Five Summaries on the Work of Convenience Service Center

Work summary, year-end summary, half-year summary and quarterly summary are the most common and universal. The following is a summary of the work of five selected convenience service centers I brought to you, hoping to help you!

A summary of the work of the convenience service center: a selection of 5 articles

In accordance with the requirements of building a standardized service-oriented government, taking administration according to law, standardized services, honesty and high efficiency as the main line, we will promote the transformation of township government work from "focusing on affairs and management" to "focusing on industries and services", and set up a convenience service center through functional integration to centrally accept and handle administrative examination and approval items and public services related to the people, making it a comprehensive platform for serving the people and a window for public services.

I. Work progress and characteristics

(1) Improve the construction of the town convenience service center and extend the service chain.

Since the establishment of our town's convenience service center, there are currently nine normal working windows in the center, namely, special care for civil affairs, social labor security, agricultural medicine, agricultural insurance, all-in-one card, agriculture and forestry, water and soil, conflict mediation, family planning and public resources. And equipped with facilities and staff as required, formulate working system and implement "one-stop service", which can handle business and service matters on behalf of the masses and bring tangible convenience to the masses. 1-65438+February * * * handled 8857 items and 8843 items. It has created an excellent economy for the economic development and investment attraction of our town.

(two) actively carry out the activities of innovation and entrepreneurship service year to improve the level of scientific development.

In accordance with the unified deployment of the county party committee and under the guidance of the leading group for the year of innovation and entrepreneurship service, the center established the leading group for the year of innovation and entrepreneurship service, formulated the implementation plan, and carried out the activities of implementing and practicing Scientific Outlook on Development in a down-to-earth manner. Make a strict study plan, define the study content, take various forms and do a good job in study and training; The study and discussion of "further emancipating the mind and promoting innovation and entrepreneurship" has perfected the concept of innovation and entrepreneurship; Through various forms of practical activities, the concept of innovation and entrepreneurship has been enhanced, unity has been enhanced, team cohesion has been improved, and practical results have been achieved.

(3) Pay close attention to the efficiency construction of institutions and improve the service level.

Actively carry out the activities of organ efficiency construction, innovate working methods, and make the activities of central organ efficiency construction achieve practical results. The discipline management of hall work has been further strengthened, and the service attitude and service level of staff have been improved. Improve the system construction of the center, focusing on the implementation of the "three systems" of the first question responsibility system, the completion system and the accountability system.

(4) Strengthen internal management and strive for a first-class window image.

1. Strengthen study and improve policy level and professional quality. There is no progress without learning, and there is no development without learning. In order to improve the ideological and political quality, policy level and professional quality of the center staff, the center organized staff to study Theory of Three Represents theory, the spirit of the 17th Party Congress and the important documents of the county party committee and government in the form of centralized study and self-study, so as to continuously improve their ideological and political quality. Organize staff to use rest days to learn professional knowledge, constantly improve their professional quality, and focus on solving the problems existing in the project approval, unfamiliar legal basis and irregular service operation of window staff.

2. Strengthen work style construction and innovate management methods. Personnel management begins with attendance, starting from the time of going to work, getting off work and sitting. Through daily attendance and irregular inspection, temporary leave registration and strict leave application and cancellation system, the staff are effectively promoted to abide by various rules and regulations, and the window staff are guaranteed to be on duty during working hours.

3. Improve service means and improve service quality. Set up the "double service" work goal of "central staff serving the window and window staff serving the society", educate window staff, change their work style, enhance the concept of the masses, completely abandon the "yamen" style, and strive to create a "convenient, fast and efficient" service platform.

4. Strengthen on-site management and create a first-class window image. First, adhere to the general duty system, receive, coordinate and deal with all kinds of situations and problems on site in time; Second, the center manager insists on hall office, on-site office and window service to solve the problem in the bud; Third, pay special attention to the assessment and inspection of service standards, and insist on checking attendance and site conditions at least once a day.

In short, since this year, our town's convenience service has achieved certain results, which has played a good escort role for the overall economic and social development of the town. However, we are also clearly aware that there are still many shortcomings that need to be solved in the future work.

Second, the next step plan

(1) Do a good job in publicity. Township convenience service center is a real popular project. It should be widely publicized among the masses, and let them know that the center is really good and convenient by posting notices, distributing leaflets and organizing publicity.

(two) administration according to law, standardized operation. As the main body of work and responsibility, the township convenience service center determines the importance and particularity of its work, and also determines that it must take the lead in administration according to law. It is necessary to strictly enforce the administrative licensing law and strictly regulate job behavior, and it is absolutely impossible to replace the law with words and suppress the law with power. It is necessary to carry out regular and institutionalized administrative training according to law for all staff, and consciously think about problems and carry out work within the legal framework.

(3) Broaden the service field. Only by constantly expanding the service field and developing new services in areas related to people's production and life, economic development, agricultural science and technology, etc. Whether the township convenience center can establish the trust, dependence and support of the masses to the township convenience center. Township convenience centers should adhere to the hall window as a good service for the people who come to the center to handle affairs, and at the same time broaden the service fields, enrich the service forms, carry out on-site services and extend the service chain.

(4) Strengthen the construction of the central team. The staff of township convenience service centers should have two qualities: first, they should have a strong sense of purpose and dedication, truly put the interests of the masses first and do things for the masses in a down-to-earth manner; Second, we must have skilled business skills and be "multi-functional". Therefore, it is particularly important to do a good job in the education and training of the team. In the future, we should strengthen the purpose education, strengthen the business skills training, and realize multi-function in one post.

(5) Accelerate the construction of e-government. On the basis of promoting the openness of project management, strengthen the network construction and improve the office accessories management system and inquiry system. Seriously study and learn from the operation mode of other places, and further improve the software and hardware construction of the convenience service center.

In a word, after more than four years' operation, our town's convenience service center has further changed the style of government organs, facilitated people's work, promoted rural economic development and social harmony and stability, and achieved remarkable results. However, compared with advanced units, there is still a certain gap. In the future, we will further intensify our work, learn from the good economy, and truly build the convenience service center into a popular project to serve the people, a demonstration project to change functions, and a window project to attract investment, thus creating a new image of Enron.

Work Summary of Convenience Service Center: 5 Selected Articles II

Since the establishment of the convenience service center, Peilong Town has done a lot of convenience service work, which has been well received by the masses. The work of the convenience service center is summarized as follows:

First, raise awareness and set up a work leading group. The town party committee and government held a special meeting to study the convenience service. Through the congress, all government officials realized that the purpose of establishing the convenience service center is to implement the spirit of the 18th National Congress, protect and safeguard the legitimate interests of the people, improve people's livelihood, safeguard citizens' rights, safeguard people and promote people's prosperity. An important measure to accelerate the transformation of government functions and establish a fair, convenient, clean and efficient service system. The town leaders attached great importance to it and set up a leading group for convenience service with Mayor Zhu as the director and Comrade Li Yan as the executive deputy director to comprehensively guide the work of the convenience service center.

Second, set up a service center and purchase office facilities. After the establishment of Peilong Town Convenience Service Center, the service center includes seven working windows, including civil affairs, agriculture, family planning, labor security, land, village construction and finance. In the future, we will gradually expand the window closely related to people's affairs. In order to facilitate people's work, the town government specially arranged an office of 120 square meters outside the government gate as a service center office, and each service window posted its own work responsibilities, service content and work flow on the wall and put it in a prominent position. The government has also added computers, tables and chairs and other office equipment to the convenience service center, ensuring that the service center can better serve the masses.

Third, the warm service of the center has been well received by the masses. After the establishment of the convenience service center, the staff of each service window worked hard and served the people enthusiastically. The civil affairs window accepts more than 20 pieces of public consultation and difficult assistance/kloc-0; The labor security window handled more than 20 employment certificates, employment registration certificates and re-employment concession certificates, mediated 3 labor disputes, and handled more than 5,900 rural endowment insurance; In the family planning window, more than 200 gynecological examinations were conducted for women of childbearing age entering and leaving cities and towns, more than 20 one-child service notices/kloc-0 and more than 30 pregnant nutrients were distributed, free physical examinations, environmental examinations and pregnancy status examinations were carried out, a thorough investigation was conducted on disabled and dead families of rural one-children, more than 30 honorary certificates were issued for parents of one-children, and more than 70 consultations were received from the masses. The establishment of a convenient service center in our town has concentrated the service windows closely related to mass work, which has greatly facilitated the masses. The people only need to go to the convenience service center to handle the things that they had to go to several places. The people are very satisfied and have a good response.

Since its establishment, our town's convenience service center. All window units can play their due role to facilitate the masses and solve their practical problems better as soon as possible. Pure problem: the main reason is that there are few people in towns and villages, and there are many and complicated things to deal with, so it is difficult to work in the center all day.

Work Summary of Convenience Service Center: 3 out of 5.

Since the beginning of this year, under the correct leadership of the county party committee and government, and under the guidance of the county government affairs service center, our town's convenience service work has been guided by Theory of Three Represents Theory and Scientific Outlook on Development, with the goal of "serving the people, facilitating the people and benefiting the people", and with the aim of improving work efficiency and sunshine convenience service, we have taken effective measures to comprehensively promote village-level convenience service agents, and achieved remarkable results. By the end of June 1 1, the center had received 3,840 people, accepted 3,840 projects of various types and completed 3,840 projects, including 3 projects accepted108 and 732 entrusted projects, with a completion rate of 100%. In 20XX, it was rated as a municipal demonstration site by the municipal government service center.

I. Progress of work

(a) improve the service function, convenient for the masses.

The total area of the convenience service center in Gaoshi Town is 1, 4 1 m2. * * Five types of windows, Party and government, Disabled Persons' Federation, family planning service, economic and labor security, land, forestry and agriculture. At present, there are 8 window staff, and each service post has a post and a post. The director of the center is also the deputy director of the town party and government office. All the personnel in the center are transferred from all relevant departments and listed for posts. Cadres' identities, positions and other posts are all posted in the lobby, and cadres' work destinations are informed, which solves the problems of which door to go to and who to look for when people go to villages and towns, reduces the delay, delay and delay caused by unclear procedures and inadequate handling personnel, and effectively solves the problem of people's difficulties in doing things. Actively submit government service information to the superior, and successfully complete the task of information submission.

(2) Expand working ideas and highlight service priorities.

In view of some common problems reflected by the masses during the operation of the center, the town party Committee and government complied with the people's feelings and guided by the situation, set up professional convenience service teams in agricultural technology, law, medical and health care in time, and regularly went deep into the village group or carried out convenience service activities in the town on bazaars.

At the same time, in order to make things more convenient for the masses, we have extended our services to village groups. According to the requirements of "Nine Ones", we have built village-level convenience service institutions, with village documents as agents and village group leaders as agents for each group, and built a three-level convenience service network covering towns and villages, which has truly achieved the goal of the masses moving cadres to start work and serve the door. In 20XX, village-level organs * * * received more than 4,720 people, accepted 3,420 projects of various types and completed 3,420 projects. In the process of serving the masses, cadres not only enhance their working ability, but also enhance their feelings with the masses.

(3) Standardize procedures and implement sunshine operation.

Our town's convenience service center publicized all procedures, instructions, processing time limit and charging standards, put all affairs under the supervision of the masses, put an end to black-box operations, enhanced cadres' awareness of administration according to law, diligence for the people, honesty and self-discipline, effectively curbed the phenomenon of "eating and getting cards" and created a good environment for economic development. The window set up by the center is mainly responsible for handling matters that cannot be done in the village. According to the needs of the masses, the relevant departments shall handle it in accordance with the prescribed workflow and return it from the window after completion.

By standardizing services, unnecessary intermediate links are reduced, procedures are simplified and efficiency is improved. The procedures were completed in one go, and the service function was greatly improved. Efforts were made to promote the networking of administrative examination and approval software systems. In July of 20XX, the electronic monitoring system for convenience service was successfully opened. The opening of the system timely fed back the opinions and suggestions of the masses, which effectively promoted the improvement of our work efficiency and service quality.

(four) strict management system, improve service quality.

In order to further improve the service quality, put an end to the phenomenon of violation of discipline and discipline in the center, and create a soft environment with correct style, excellent service and high efficiency in the convenience hall, our town has strengthened management and introduced a number of measures to provide comfortable guarantee for the people who handle affairs. First of all, the central management system of the town party Committee secretary personally and the deputy secretary specifically was clarified, and the center supervised and managed the whole process. Secondly, the center is required to strictly abide by ten management systems, such as post responsibility system, work supervision and inspection system, first inquiry responsibility system, completion announcement system, termination system, listing system, one-time notification system, limited completion system, dereliction of duty investigation system and ten bans, and put the system on the wall.

In daily management, strict attendance, regular inspection, timely stop the problems found in the inspection, give verbal warnings to those who violate discipline, and record them truthfully. Regularly count the violations into tables and submit them to the town party and government office for notification. Clear responsibility for the staff: whoever violates discipline, who is responsible, who violates discipline, who will deal with it. In violation of the relevant provisions of the staff, depending on the seriousness of the case, to give criticism and education, ordered to check, informed criticism and handling, adjustment of personnel and other responsibilities. At the same time, all staff are required to "live up to five expectations" when receiving people who come to work. Love life, love work, help others, and strive to create a window of people's satisfaction. In May and June this year, 10, our town's convenience service center greeted the inspection of the leaders of the municipal and county government service centers successively, and received rave reviews.

Second, there are shortcomings.

(a) the professional level, service quality and efficiency of individual window staff need to be improved, the concept of discipline needs to be strengthened, and the working methods need to be improved.

(B) insufficient funds, convenience service centers and village-level agencies office hardware is not perfect.

(C) Convenience center window staff business training is not enough.

Third, the next step

(a) to strengthen self-construction, further improve and perfect the management system, strengthen the efficiency supervision and management, and strengthen the establishment of the evaluation system for the center staff. Further standardize the construction of convenience service facilities in towns and villages to make services more scientific and reasonable.

(two) to carry out various trainings to improve the quality and working ability of staff. First, trainers should have a strong sense of purpose and dedication, truly put the interests of the masses first, and do things for the masses in a down-to-earth manner; The second is to have skilled business skills, strengthen study, improve quality and establish a good image of administrative service.

(three) to strengthen the construction of village (community) convenience service institutions, so as to serve the village groups. Further expand the service scope of resident agencies in villages, try to solve the problems of grassroots people and reduce the cost of doing things.

(4) Broaden the service field. Constantly expand the service field and develop new services in areas related to people's production and life, economic development and agricultural science and technology. While doing a good job in providing good services for the central people, we should broaden the service fields, enrich the service forms, carry out on-site services and extend the service chain.

Summary of work of convenience service center: 4 out of 5.

With the strong support of the higher authorities and the correct leadership of the town Party committee and government, the work of the town's convenience service center has always adhered to the working principle of "diligence, honesty, convenience and efficiency", gradually established and improved various rules and regulations, and improved relevant procedures, which brought convenience to the masses in an efficient way, and provided a strong guarantee for building a beautiful Mujiaba and promoting the rapid economic and social development of our town. The work of our town's convenience service center is summarized as follows:

The first is to improve the mechanism and implement the responsibility.

Our town has set up a leading group for the convenience service center, with the secretary of the town party committee as the leader, the deputy secretary of the town party committee and the mayor as the deputy leader, the director of the town social affairs office as the director of the convenience service center, and the other seven window staff responsible for labor insurance, civil affairs, medical care, agricultural services, village construction, social employment, and comprehensive services for the people.

Second, it is really convenient to improve the service platform.

In order to further build and improve the comprehensive service platform, form the joint efforts of town and village party organizations, stations and offices, and party member cadres to serve the masses, enhance the level of grassroots public services and social management, improve the ability of grassroots organizations to serve the masses, unite people's hearts, and close the flesh-and-blood ties between the party and the masses, our town has taken three measures to ensure that the convenience service center in Moujiaba Town is "real and convenient". First, we should attach importance to the team. Our town will send a special person from the relevant station office to the center as a window staff to handle the examination and approval and service matters within the business scope of this station. The second is to co-ordinate the office location, set up a service window in the town government, implement centralized office, and uniformly formulate the work flow and related responsibilities of the convenience service center. Third, establish and improve the assessment and incentive system and supervision mechanism, take the work situation of each station and the daily performance of the center staff as the important content of assessment, adjustment and use, and conduct regular service performance evaluation; Due to poor work, the town party Committee and government education to correct, if the circumstances are serious, according to the provisions of the organization.

The third is to standardize work and improve measures.

Strict work discipline, strictly abide by the commuting system, and put an end to the phenomenon of empty people and posts; The convenience service center has uniformly formulated the code of conduct, job responsibilities and service system of the staff of the convenience service center in Moujiaba Town, and posted the telephone numbers and complaints of the window staff of the convenience service center on the wall to facilitate timely contact and supervision with the masses. At the same time, it also announced the specific acceptance items and procedures, and formulated practical rules and regulations. In the process of handling affairs, strict implementation of timely acceptance, time-limited completion, timely reply, and no provision of materials. Register the matters handled by the masses, and settle them within a time limit according to the business handling time; Set up a "mass suggestion book" to put forward good suggestions and opinions on working methods, service quality and service attitude of staff at any time in order to strengthen and improve; All staff are strictly required to provide enthusiastic and efficient services when villagers and personnel from all units come to handle business. As long as the procedures are complete and in line with the policy, they will be on call. The coordination of the whole town has effectively unblocked the channels and improved the efficiency. Up to now, * * * has handled 595 convenience services. In addition, summarize and study the work of the convenience service center regularly, sum up experience in time, overcome shortcomings, and master the work dynamics and service situation in order to further improve the quality of work.

Fourth, the next step.

(a) administration according to law, standardized operation. As the main body of work and responsibility, the town convenience service center determines the importance and particularity of its work, and also determines that it must take the lead in administration according to law. It is necessary to strictly enforce the administrative licensing law and strictly regulate job behavior, and it is absolutely impossible to replace the law with words and suppress the law with power. It is necessary to carry out regular and institutionalized administrative training according to law for all staff, and consciously think about problems and carry out work within the legal framework.

(2) Broaden the service field. Only by constantly expanding the service field and developing new services in areas related to people's production and life, economic development, agricultural science and technology, etc. Whether the town convenience service center can establish the trust, dependence and support of the masses to the town convenience service center. As a person who comes to the center, we should insist on doing a good job in the lobby window and providing good services. At the same time, we should broaden the service fields, enrich the service forms, carry out on-site services and extend the service chain.

(3) Strengthen the construction of the central team. The staff of the town convenience service center should have two qualities: first, they have a strong sense of purpose and dedication, truly put the interests of the masses first and do things for the masses in a down-to-earth manner; Second, we must have skilled business skills. Therefore, it is particularly important to do a good job in the education and training of the team. In the future, we should strengthen the purpose education and business skills training.

(4) Accelerate the construction of e-government. On the basis of promoting the openness of project management, strengthen the network construction and improve the office accessories management system and inquiry system. Further improve the hardware and software construction of the town convenience service center.

Work summary of convenience service center: 5 out of 5.

Since 20XX, under the correct leadership of the township party committee and government and under the specific guidance of the county government service center, the township convenience service center has carried out the following work with the goal of transforming functions, optimizing services, facilitating the masses and improving work efficiency.

First, obey the law and stick to your post.

The staff of the township convenience service center strictly abide by the laws and regulations on convenience service, act in strict accordance with the system, act impartially and never shirk. Each village (community) agency station handles daily affairs for the masses in strict accordance with the system requirements.

Second, strengthen learning and constantly improve service quality.

The staff of the township convenience service center earnestly studied the work flow and related laws and regulations, adhered to the responsibility system of first asking and completing, listened to the opinions of the masses with an open mind, constantly improved relevant systems, constantly improved working methods, changed work style, and continuously improved work quality and efficiency.

Third, do practical things and do good things for the people.

Adhering to the tenet of being pragmatic for the people, convenient for the people and efficient, and taking the optimization of service as the core, it meets the needs of the masses conveniently and quickly. 65438+June * * * accepted the mass consultation 193, handled and handled 14 18, and closed 14 16, with closing rates of 99% and 9% respectively. Copy more than 2000 lists for villages (communities). Write 49 applications and certificates for the masses, and copy 463 ID cards and household registration books for the masses free of charge. 380 yuan (administrative fee is the fee for handling forestry cutting license and forest right certificate). )

Fourth, the existing problems.

The role of the window is limited, and sometimes a thing is not done thoroughly, which affects the mood of the people who handle affairs.

Verb (abbreviation of verb) 20XX Main points of work in the second half of the year.

1, strengthen study, stick to their posts, be diligent for the people, be honest and clean, and act according to the system.

2, service "agriculture, rural areas and farmers", conscientiously do a good job in agricultural science and technology, employment technology training and other services.

3. Strengthen team building, constantly improve the professional quality and selfless dedication of the staff of window units, put the interests of the masses in the first place, do practical things for the people in a down-to-earth manner, and achieve "one expert and many functions, one post and many responsibilities". Do practical things and do good things to satisfy the masses.

4. Strengthen the network construction and constantly improve the software and hardware construction of the service center.

Through the smooth development of the work of the convenience service center, we will establish a good image of serving the people. Strive to realize the great Chinese dream and "beautiful rivers and happy life".