My work summed up seven articles.

Summary of my work 1

Under the care and guidance of leaders at all levels of the company, with the enthusiastic support and great help of other department

Summary of my work 1

Under the care and guidance of leaders at all levels of the company, with the enthusiastic support and great help of other departments, all the staff of the project office are United and enterprising, working hard, overcoming difficulties, further emancipating their minds, pioneering and innovating, working hard, and carefully arranging "relative division of labor, absolute cooperation, and responsibility to people", so that the work process is visible, the scope of work is clear, and the work efficiency is improved. Enhance the sense of urgency and responsibility, let the office staff master the correct and efficient working methods in the standardized system, effectively improve the work execution, and better complete the work in the first half of the year. The work in the first half of this year is summarized as follows:

I. Work situation

The first half of the year can be said to be full of hardships for the office. After four subgrade teams and a bridge team entered the site, the biggest difficulty faced by our bid section was that we could not give the construction team a complete construction operation surface. Some villagers refused to move, maliciously hindered their work, overcharged and extorted money, which caused the construction team to fail to work normally. As the director of the Land Acquisition and Demolition Office, the pressure of external coordination can be imagined. In this case, the office actively coordinated the headquarters, the town government, the police station and other relevant departments to move houses, move more graves, and compensate the villagers for the loss of young crops and trees by hundreds of thousands of yuan, so that the construction team can carry out normal construction and reduce the economic losses of enterprises. During the construction of the Fourth Road Team, the mountain blasting caused many orchid clouds (rare tree species) in Hujia to be destroyed by earth and stone, and the mu of land in mountainous areas could not be cultivated. Villager Hu stopped work at the construction site several times and demanded 1 10,000 yuan. The office actively coordinated with the police station, and the town government finally mediated the compensation dispute with 10000 yuan. Coordination is a policy and professional work. When dealing with disputes, we should be fully familiar with the relevant national and local policies and regulations, and have the ability to use policies to solve problems. Have agile thinking ability and coordination ability to deal with all kinds of emergencies, and always put the interests of enterprises first, so that the interests of the unit will not be lost.

All kinds of reports in the office are submitted accurately and timely, all kinds of contracts and ledgers are complete, and the "Five-Year Innovation" assessment is timely, which has been well received by the company leaders.

Strive to improve the management level of logistics support, the daily management of the canteen of the project department, check and accept the warehouse in strict accordance with the company's canteen management process, accumulate the accounts of the canteen day by day, regularly publish the income and expenditure of the canteen, strictly control the hygiene of the canteen, improve the canteen food, let employees eat and live at ease, and create a good and comfortable working environment for employees.

Second, the future work objectives

In the future work, we will conscientiously implement the instructions of the company leaders and be responsible for all management actions. Do a good job of communication from top to bottom, report the situation and feedback information to the leaders in time, and report the situation step by step; Do a good job of mutual cooperation between departments, supervise and inspect the work and plans in charge of undergraduate course room, be a good staff of leaders, strictly implement various rules and regulations, and earnestly perform their duties.

Strengthen the contact with the superior departments and relevant departments of the company, promote the extensive cooperation and friendly exchanges between the project and local circles, and shape the company's good corporate image; Responsible for the reception arrangement of company guests and the organization and convening of important meetings.

Strictly implement the car management of the project department, ensure the normal operation of office vehicles, improve vehicle utilization rate, save fuel and reduce costs, and conduct regular safety education for drivers to ensure safe driving without accidents.

Do a good job in external coordination, improve the level of professional work, and carry forward excellent work style and fighting spirit; The second is to have a certain affinity and strengthen the coordination ability of various emergencies. Always focus on the interests of enterprises, so that the interests of units will not be lost.

Although the office did some work in the first half of the year, it still lags behind the expectations of company leaders and project leaders and the wishes of cadres and workers in the project department, and there are still some shortcomings in the work. In the future, I will further strengthen my self-cultivation, strive to improve my personal quality, focus on the center, serve the overall situation, blaze new trails, work hard, strive to improve the service level, actively complete various tasks assigned by the company leaders and project leaders, and make due contributions to the development of the enterprise.

Summary of my work II

It has been more than three months since I joined the company. With the enthusiastic help and guidance of the company's leaders and colleagues and the finance department, I have a preliminary understanding of some basic knowledge and basic operations of the company's finance. After this period of study, I further deepened my understanding of theoretical knowledge and felt the importance of practice and my own shortcomings. Therefore, if you want to finish your future work, you must practice hard and learn with an open mind from now on. The following is a summary of my three-month probation period.

First, the main content of the internship

1. Handle bank transfers, deposits, withdrawals, bank acceptance bills, etc.

2. Be responsible for purchasing, keeping and issuing cash checks and transfer checks in various banks.

3. Computerize bank receipts and bank payment vouchers.

4. Register the manual account of the bank journal and reconcile with the bank in time.

Second, the internship failed

Looking back on the cashier's work for three months, I feel that I have many shortcomings and think that the practice is too simple, so I seem a little arrogant in the operation process, which has caused a lot of unnecessary troubles. The summary is as follows:

1. Cheques must be written neatly without Lian Bi and cannot be modified. However, my basic skills in block letters calligraphy are too weak, and I finally wrote the contents of the check neatly. Stamping the bank reservation seal is also a skill. The re-sealed ghost bank will be retired, which will delay my work.

2. When filling in bank receipts and bank payment vouchers by computer, the date and the number of attachments are often forgotten and rewritten.

3. Register the manual account of the bank journal, and you can't reconcile with the bank in time.

Third, internship income.

1. Handle the bank's receipt and payment business in strict accordance with the requirements of the financial system, fill in and issue checks, and recognize the strictness and standardization of financial work.

2. Learn and operate UFIDA accounting software system, and effectively combine books with practice.

3. Register the subsidiary ledger according to the accounting voucher, and learn to prepare the amount and balance table.

4. Learned how to get along with colleagues and finish other tasks assigned by leaders in time.

Fourth, understanding of the company.

Everyone in the company is obvious to all. Since taking over, we have carried out the humanized management concept in management, that is, "people-oriented, ruling enterprises by virtue, and * * * harmony". And implemented a series of management methods such as 6s, competing for posts, quitting smoking and banning alcohol, which improved the management quality and order of the company. In treating employees, the company has implemented a series of measures, such as helping people in trouble, finding out whether they are sick, reporting happiness, mourning and so on, which has strengthened the harmony between colleagues and employees and made me deeply feel the company's concern for employees. To be a qualified cashier, you must meet the following basic requirements:

1. Learn, understand and master policies, regulations and company systems, and constantly improve their professional level and knowledge and skills.

2. Cashiers should abide by good professional ethics.

3, cashier personnel should have a strong sense of safety, cash, bills, all kinds of seals, should have a division of internal custody, duties, and contain each other.

4. Good communication skills. And I haven't done well enough for these requirements.

Verb (abbreviation of verb) direction of endeavor

In my future work, I will strive to improve my professional level, overcome my shortcomings and work in the following directions:

1. Keep learning business knowledge in the future work, and constantly improve your business skills by reading more, learning more and practicing more.

2, improve their ability to solve practical problems, overcome the impatience in the process of work, with a positive, enthusiastic and meticulous attitude to take every job seriously.

The above is my experience and understanding since I tried it for three months, and it is also a process of combining what I have learned with practice in my work. In the future work and study, I will make unremitting efforts and struggle to realize my life values and goals. Here, I would like to thank the company leaders and colleagues for their support and concern for my work and life. This is the greatest affirmation and encouragement to my work, and I sincerely thank them!

Summary of my work 3

20xx was transferred to the General Assembly Department through inter-departmental transfer to become a workshop clerk, responsible for handling and following up some basic daily logistics affairs in the workshop. During this period, with the support and help of leaders and predecessors, I learned a lot of relevant knowledge, so I will give full play to my post functions, actively and continuously improve my working methods and work efficiency, hoping to better complete various tasks. Now I will make the following brief report on my recent work:

I. Distribution of workshop supplies, management and procurement of office supplies:

1. Register the goods entering the workshop, the goods release in the workshop and the personnel release form, carefully verify whether the physical objects are consistent with the incoming (outgoing) goods, and the release form can only be released after being confirmed and reviewed by the relevant responsible person. The printing of the receiving and returning list of workshop fixtures and equipment also needs to be confirmed by the corresponding person in charge before the release sheet can be opened.

2. Submit the application for office supplies around 20th of each month. First of all, check whether office supplies are available, count the number of office supplies used each month, what office staff need and the demand of materials staff for office supplies, and submit an application to the assistant manager. You can't go to the warehouse to collect materials until pmc warehouse notifies you. When picking materials, count toner, refills, etc. Last month's application should be recorded, and the hazardous waste treatment record should be handed over to pmc warehouse for treatment.

Second, the information transmission and file management:

1. Collect, archive and distribute workshop-related documents;

2. Notice and publicity of relevant documents and announcements of companies and departments;

3. Update the bulletin board of the workshop in time to ensure the timeliness and effectiveness of information transmission;

4. Notify and follow up all meetings and trainings so that meetings and courses can be successfully completed;

5. Collect, distribute and update the workshop production line work instructions in time.

Third, other daily affairs of the workshop:

1, office equipment: according to the requirements of the information management department, carefully check the annual office equipment, actively cooperate with the work of various departments, and make the office equipment account clear and clear.

2. Application, replacement and collection of various checklists.

3. Summarize the new employee partnership plan information, and record and collect evaluation records.

4. The application, collection and management of daily medical supplies in the workshop, and the handling of emergency affairs such as work-related injuries and acute diseases of employees.

5. Conduct post expert selection once a month and summarize workshop nominations;

6. Distribution, application and replacement of employee tools.

7. Workshop training plan tracking and employee training record management. Handle employee internship certificate, employment certificate, factory certificate, magnetic card, etc. , to ensure that employees' personal problems can be solved in time without affecting their work mood, to handle work transfer according to the actual situation evaluated by the technical department, and to replace the corresponding work caps for employees; Handle documents (temporary residence permit, marriage and childbirth certificate) according to the company's requirements, and cooperate with other departments to work without affecting the workflow of other departments.

8, cooperate with the department clerk statistics, provide relevant work summary data and employee signature documents. Back up all kinds of original data, count all kinds of data as required and follow up temporary emergencies.

9. The blackboard newspaper in the workshop every quarter is made to publicize corporate culture and enrich employees' spare time.

Fourth, the improvement of team vitality and morale:

1. Arrange, organize and call on employees to participate in various collective development activities in stages to strengthen team cohesion and group tacit understanding;

2. Call on employees to actively participate in various interesting literary activities and cultural competitions organized by companies and trade unions, so as to narrow the distance between people and increase mutual understanding.

To sum up, through the study of various business processes, on the one hand, I have increased my knowledge in all aspects and improved my understanding of all levels of the company, and at the same time, I have improved my communication ability through exchanges and business dealings with personnel from various departments. However, there are still some shortcomings:

1. Occasionally, when dealing with some work, there will still be a lack of experience and incomplete understanding, and it is impossible to fully and perfectly consider all aspects.

2. In the future work, I will make continuous efforts, actively consult and learn from relevant colleagues and leaders, constantly improve my working ability in an all-round way, provide more efficient and better support and cooperation for colleagues in the department, gradually strengthen my professional knowledge level and improve my comprehensive management ability. Do your best to do the work well; Use all your enthusiasm to become a qualified tcl person.

Summary of my work 4

I joined the company as a probationary employee on 20 10/0. As a fresh graduate who has just stepped into the society, everything here is strange to me. It's been over two months now. In this short period of more than two months, I have gradually adapted to the culture and atmosphere of this company, and studied and developed hard in this environment. Under the care and guidance of my supervisor and colleagues, I have learned a lot and made some progress in all aspects. Now I will summarize the work during this period as follows:

During this period, I worked as an administrative front desk and a software tester in the Human Resources Department and the Testing Department successively:

When I first arrived at the company, I served as the administrative front desk of the company. I carefully read the company's employee management manual, participated in the training of new employees, and learned the company's corporate culture, some staffing and job requirements in the whole company's operation, etiquette norms and workflow that employees should pay attention to in their work. Through these materials and training, I have a certain understanding of the company, but also understand the work norms that employees should have.

During my time as the company's administrative front desk, the completion of every job, from copying, scanning and faxing, to distributing newspapers and magazines, sending documents and sorting out the reception situation, including receiving some visitors, was a test of my sense of responsibility and working ability.

Registration of office supplies. Asset management is a job I came into contact with during my previous internship. It is very important to ensure that the items received by everyone are accurately registered, report and purchase the missing items in the inventory in time, and ensure that the items in the warehouse are clean and clear.

During this period, I am responsible for the delivery and summary of internal and external mails of the company every day, timely and accurately deliver the letters of various departments, and file them for safekeeping, so as to bring up information in time when necessary, and reimburse various expenses to the finance department.

Responsible for employee attendance, timely summarize employee attendance and provide attendance report. According to the interview information provided by the human resources manager, inform the interviewer and follow-up reception. The work of the administrative front desk is very complicated, analytical thinking is very important, and it is often necessary to judge the priorities of your own work. I feel that there are still not enough convenient things to do here. In the work of the human resources department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, learning from my colleagues with an open mind for problems I don't understand, and constantly improving myself. I hope to be independent in my post as soon as possible and contribute to the company. Of course, when you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. But these experiences have also made me mature, and I will consider all kinds of problems more comprehensively to prevent similar mistakes. Here, I would like to thank the leaders and colleagues of the human resources department for their guidance and help in my entry, and thank them for reminding and correcting my mistakes in my work.

During these two months' work, the company gave me many opportunities to learn and develop. There are two ways of life. The first way is to live like grass. Although it is alive, it is still growing every year. But after all, it's grass, and it doesn't grow up after absorbing the rain and dew. People can step on you, but people won't suffer because of your pain. People won't feel sorry for you because you are trampled, because people can't see you themselves. So everyone should grow like a tree. Even if we are nothing now, as long as you have the seeds of the tree, even if you are trampled in the middle of the soil, you can still absorb the nutrients of the soil and grow by yourself. When you grow into a towering tree, people can see you in distant places and leave you green. Living is a beautiful scenery, and dying is still a pillar. It is useful to live and die. This is for each of us.

During these two months' work, I realized that it is very important to have a harmonious and progressive team. A positive company and leader is the driving force for employees to move forward. If the company gives me such an opportunity, I will cherish it and do my best for the development of the company. Here, I apply to become a regular employee, hoping to become a regular employee of the company. I asked the leadership for approval. Thank you!

Summary of my work 5

Leaders:

Hello! Thank you very much for giving me the opportunity to work in your company. It is my great honor.

I'm from Lu Qian, and I graduated from Polytechnic University, majoring in marketing. 20xx started working in the E-commerce Department on April 8th, and now he is a customer service specialist. The probation period of joining the company for several months is coming to an end. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. During this period of work and study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with the work, I gradually understood the company's core values, such as honesty, diligence, realism and innovation, which added new vitality to the company's steady development. The following is my self-evaluation during the probation period and a summary of my work performance.

At work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing my job well, during the preparation of Tmall's new store and the department's development of new products, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce (Taobao), and combined with its own products, optimized the title for the fourth time; On the platform of JD.COM, products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.

In learning, I am strict with myself, correct my work attitude and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.

Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I demand positive progress, cherish every brick and tile of the company, and have been devoted to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.

Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence, and I believe that through hard work, our work will get better and better.

Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.

Summary of my work 6

Under the correct leadership of the president's office in xx, with the strong support and cooperation of all departments and staff in the school, I closely focused on the work of the school center, earnestly performed the duties of the administrative office, actively implemented the school's work points, various arrangements, decisions and resolutions, and strived to change my working ideas, conscientiously implemented all the work, and fully played the role of the office. This semester, we adhere to the guiding ideology of serving students, teachers and leaders, strive to play the pivotal role of the office, actively offer suggestions and actively complete various tasks. The following is summarized as follows. There may be many things wrong. Please criticize and correct me.

First, complete the work undertaken by the administrative office.

1, this school year organized and completed the collection of the village tail primary school management system. Complete the planning and arrangement of all departments of the school.

2. To undertake the organization and implementation of the regular meetings of faculty, administrative meetings and leadership meetings of the whole school.

3. Strengthen the health inspection work of each office and create indoor culture. Organize and implement the standardized placement of desks and chairs, sanitary appliances, microcomputers and operation cabinets in teachers' offices.

4. The management of school archives has been strengthened, and the access and utilization of all kinds of archives have been further tightened, and the collection, sorting and archiving of school administration, teaching, politics and religion, general affairs and other documents and materials have been completed.

5. Standardize the management of teachers' vehicles, and scientifically arrange the parking position of vehicles based on the principle of safety.

7. Arrange campus guards to be on duty, and assist the moral education department to ease traffic safety at the school gate.

8. Cooperate with various departments to prepare inspection data and files, including work preparation inspection, lesson preparation and safety inspection.

9. Organization and implementation of literary and artistic activities. Hold the "Tenth Sports Art Festival Cross Country Race". "The 10th Sports Art Festival Fun Games". "Chorus Competition of the 10th Sports Art Festival". /kloc-participated in the town-level New Year's Day celebration performance in October and February, and won the fifth place. Everyone has a red and bright heart, a Beijing opera oratorio, participated in the first Spring Festival Gala in our town.

10, summary of employee evaluation results. Actively and conscientiously summarize and publish the results of teachers' routine examination every month.

Second, the existing problems:

Although the work of the administrative office has done some work that should be done, there is still a big gap compared with the requirements of the school and the expectations of the faculty, mainly:

1, the in-depth investigation and research work of the teaching staff is not done enough, the auxiliary role of the teaching staff to the school and the principal is not played enough, and the initiative is not enough. I will attach great importance to this and make efforts to improve it in the future so as to do all the work better in the new year.

2, the office reception work is not done well, and the document circulation and task arrangement of the principal's office are not enough; Failing to report the feedback from all departments in time; It is necessary to discuss with the principal, make sure that there is an accurate meeting time every day, and timely convey the principal's requirements for timely feedback from the department. In order to make a good hub.

3. The problem of file management: This semester is chaotic and miscellaneous. Audio-visual education files, physical health art files and safety files are all their own.

The division of labor of school supervision files is chaotic, and some teachers manage this file but don't manage this work. For example, Wang Yujing's supervision files. It is suggested that adjustments be made next semester to avoid overlap and repetition. Old documents are stored in disorder. The monthly information provided by various departments to Yao Meiling cannot be filed in time. Old materials are stored in disorder after extraction. It is suggested that the person in charge of the department stamp it himself.

Third, the next semester plan:

1. Complete the circulation, assignment, urging and undertaking of all kinds of documents from the superior, ensure the orderly operation of the documents from the superior, and complete the printing, submission and distribution of all kinds of documents and other materials from the school.

2. Continue to do a good job in the school's care and guidance, and suggest that the school include the contents of the teacher's inspection and the contents of the duty leader's inspection in the course evaluation.

3. As for literary and artistic work, I will try my best to organize the school's New Year's Day literary performance and the Spring Festival cultural square performance. Looking forward to entering the top three next semester.

4. Actively complete other tasks.

All right, let me summarize these. I want to say a lot, but there are too many clues to finish, from schools, departments, teachers and teachers' families. The new content I summarized will be sent to you continuously.

Summary of my work 7

Time flies, and I have been in xx Company for more than a year before I know it. I am engaged in customer return visit and hotline consultation in customer service department. Looking back, the customer service department of our company is still the same as yesterday, but during this time, I have learned a lot and matured a lot. The following is a summary of my work this year.

First, call back.

Many people may think that the work of customer service department is very simple and boring, and it is defined as after-sales service. In fact, the customer service staff in xx industry also need to know a lot of knowledge. The process of doing this work will also affect their personality and improve their psychological quality. No matter what major you have studied and what job you have done before, you must learn from scratch when you come to our group. Standing on the same starting line, we can truly understand the endless truth of learning.

We regularly pay healthy return visits to new and old customers of xx, which is something that every customer service employee must do every day. In view of the repetitive work every day, our customer service staff should do their own work well. We should have patience and sincere working attitude. In this information age, the market competition is fierce, and it is not surprising that competing companies will also give customers a call in return. Many customers may receive one or more return visits every day. How can we make them interested in our service?

We must understand that in the process of communicating with customers, although not face to face, our tone and expression can be felt by the other party. A weak or expressionless conversation may lead to ignoring you or even refusing to listen. On the contrary, your smiling service makes the other party feel kind and brings us closer to our customers. Also, in the process of communication, we should grasp the topics that customers are more concerned about and give customers the most cutting-edge information.

Second, answer the hotline.

Compared with telephone call back and answering the hotline, it makes me more patient, and in character, it also makes me lose my previous anxiety and immaturity. Many times, I can't bear to vent my customers' emotions at first. Self-emotion will also be excited with the scolding or even swearing of customers, and sometimes it will raise your voice. I realize that as a customer service staff, the most basic condition is to handle all kinds of complaints from customers calmly and rationally.

Gradually, I learned to think from the customer's point of view and from the other's point of view, putting myself in the other's shoes and not intensifying contradictions. Many times, customers just want to vent, and the more they talk, the more angry they get. In fact, it is not as serious as the customer expressed. To keep a calm mind, first learn to listen patiently and appease customers, understand the ins and outs of the incident, analyze it with customers, and solve the problems reflected by customers as soon as possible.

When you meet unreasonable customers, you should also learn to analyze and sum up experience with your colleagues and encourage each other. On the one hand, you can relax yourself, on the other hand, you can prepare your colleagues, solve problems for customers as soon as possible, and prevent entanglement. In many times of tempering, we are slowly growing and maturing, learning to adjust our emotions and treat our work and life with an optimistic attitude. We have been wronged and want to cry, and we have been angry and want to vent. However, we are not discouraged, we have not let go, and tempering is the most important driving force for success.

Third, the future work direction.

The xx market is getting bigger and bigger, more and more customers choose xx, and the questions of customer consultation are becoming more and more professional and profound. At this moment, we urgently need to learn more and more professional things from ourselves. So we use our spare time to study related books and consult related xx websites to enrich ourselves. Then customers call the hotline, seeking not only the guidance of feeding knowledge, but also the complaints and recommendations caused by future market information, products, activities and service attitudes. We will do better after continuous charging.

Our customer service department has the largest number of employees. In this big family, we feel the care of leaders and the unity of colleagues. In this big school, we exercise ourselves, improve ourselves, learn from each other and communicate with each other. More importantly, we are also the window of the company. We must constantly improve and keep up with the development of the company. I believe our customer service department will be more and more excellent.