What does non-refundable mean?

Question 1: What is the meaning of no return or exchange? What is the meaning of no return or exchange?

Absolutely.

Question 2: No refunds will be given. How to say 10 points in ancient Chinese? I don’t know how to say 10 points in ancient Chinese.

To put it mildly, you can say: Well, you can’t return this if you bought it

Question 3: What rights of the customer have been infringed upon by the fact that the goods sold are not returnable or exchangeable? It has infringed upon the customer's right to fair trade.

Relevant people from the Consumers Association said that notices such as "Specials cannot be returned or exchanged" and "We are not responsible for lost items" are merchants taking advantage of consumers' dissatisfaction with laws and regulations such as the "Consumer Rights Protection Act". Understand the unfair trading conditions or unreasonable regulations imposed on consumers.

Article 24 of the "Consumer Rights and Interests Protection Law" stipulates that operators shall not make unfair or unreasonable provisions for consumers through standard contracts, notices, statements, store notices, etc., or reduce the , exempting them from civil liability for harming the legitimate rights and interests of consumers. Relevant people from the Consumers Association said that some merchants have posted notices such as "Specials cannot be returned or exchanged", which is obviously using discounts to openly lower their service quality and service standards, ignoring and damaging the legitimate rights and interests of consumers. When consumers encounter such unequal regulations from merchants, they must confidently refuse and safeguard their legitimate rights and interests.

Question 4: What do you mean by "I have no reason for 7 days"? The seller said that there will be no returns or exchanges after the goods are sold, so 7 days for return or exchange without any reason, right? It means that the buyer arrives at the place within 7 days from the date of receipt. You can return or exchange goods without any reason during this time. But for shipping costs, if it is the seller's responsibility, the seller is responsible, and the buyer is responsible. There are also some items that cannot be returned or exchanged. For specific details, you can ask Taobao customer service or Baidu, they all have knowledge in this area. There is also something about returns and exchanges, but if you use it improperly, you are not within the scope of returns or exchanges.

The merchant said that it will not be returned or exchanged after it is sold, so it depends on what it is. For example, virtual items or food items cannot be returned or exchanged. You need to check whether the items sold by the merchant are within the scope of returns and exchanges. If so, you can choose to refund or complain to the merchant. Of course you keep your evidence. Regarding the issue of returns in this regard, product quality certification has always been a difficult problem. Of course, if the product is within the scope of return or exchange, you can return it if you want, but you are responsible for the shipping cost.

Question 5: What rights of consumers are violated by “no returns or exchanges for goods sold”? The correct answer is B, which can be seen through the analysis of the following four rights. The specific point is the right to obtain quality assurance.

A The right to claim compensation according to law means that consumers who suffer personal or property damage due to purchasing or using goods or receiving services have the right to obtain compensation according to law. It is an indispensable economic right to compensate for the harm suffered by consumers. In addition to consumers who have suffered personal or property damage due to purchasing or using goods or receiving services, the subjects with the right to claim also include other people who were damaged at the scene of the accident due to accidental reasons.

BThe right to fair trade is the right that consumers enjoy when purchasing goods or receiving services to obtain fair trade conditions such as quality assurance, reasonable prices, and correct measurement.

CThe right to know the truth, also known as the right to know and the right to know, refers to the right of consumers to know the true situation of the goods they purchase and use or the services they receive. For consumers, knowing is essential in consumption activities. It is the prerequisite for consumers to decide to purchase a certain product or receive a certain service. Consumers have the right to comprehensively and fully understand the true situation of goods and services, and have the right to require operators to provide the price, origin, producer, use, performance, specifications, grades, main ingredients, production date, and expiration date of the goods. , inspection certificate, instructions for use, after-sales service or service content, specifications, fees and other relevant information.

D The right of independent choice refers to the right of consumers to independently choose goods or services they are satisfied with and decide whether to purchase or accept them based on their own consumption needs.

Question 6: If the deposit slip states that it is non-refundable, can I still get it back? This depends on what kind of deposit you have. For example, in the labor contract, the deposit collected is illegal, even if it states that it cannot be refunded. If you return it, you still have to return it.

Question 7: If the contract states that the deposit is non-refundable, can the deposit be refunded? You have used the word deposit here. You must know that legally, deposit and deposit are two different concepts. The legal consequences are also completely different. The so-called deposit means that in order to ensure the performance of the contract, the parties to the contract, in accordance with legal provisions or the agreement of the parties, are paid by one party at the time the contract is concluded or before it is performed after the conclusion of the contract. More than 20), advance money or its substitute to the other party. The deposit contract is a subsidiary contract that is subordinate to the main contract. The prerequisite for its establishment is that the main contract has been established and comes into effect. The deposit is only a payment in the nature of advance payment and does not have the nature of a deposit. Therefore, when the home buyer signs the "Pre-Purchase Temporary Agreement", it is still in a state of uncertainty whether the real formal pre-purchase house contract and the main contract can be established, which is significantly different from the deposit contract. Therefore, the pre-order deposit is not a deposit, and the deposit penalty will certainly not apply. The most basic difference between a deposit and a down payment is that the deposit penalty is applicable to the deposit. If one party breaches the contract, the deposit shall be doubled or there is no right to request the return of the deposit. However, such a penalty is applicable to the deposit, which will only have the effect of returning or offsetting the price. The specific difference between deposit and deposit. "Deposit" has a clear concept in law: it is not only a guarantee of performance, but also a payment and a kind of compensation, that is, by paying a certain amount of money to show that both parties to the contract are interested and sincere. To fulfill the signed contract, if the home buyer breaches the contract, the deposit will not be refunded. If the developer breaches the contract, the deposit will be returned to the buyer. There is an express provision in the law that the flexible amount of the deposit cannot exceed 20% of the total contract price. There is no express provision in the law for "deposit". The "deposit" that appears in the house subscription document is only unilateral to the owner or compensation and is the buyer's guarantee to the developer. It is not clear whether the developer will receive double the refund if it defaults. If the developer defaults, it only needs to refund the deposit. If you can pay the deposit as a deposit, you can ask for a refund of the money if you do not buy the house. Of course, if the developer agrees that you transfer the purchase right to others, the law will not prohibit it, because this is your voluntary behavior.

Question 8: Is "Items sold without return" legal? After adding the answer to the question, Lu's daughter started using the repeater according to the instruction manual. However, during use, she discovered that the product lacked the two functions of automatic time reporting and voice error correction mentioned in the instruction manual, and its appearance was different from that shown on the poster. Product pictures vary greatly. When Lu went to the mall and asked for a return or exchange, the person in charge of the mall pointed to a line of "store rules" on the home appliance counter and said, "Isn't it clearly written on it? 'Items sold will not be returned.' The final right of interpretation belongs to the manufacturer, so we have no choice." In desperation, Lu had no choice but to complain to the Municipal Consumer Committee and ask the mall to return the product. After the Municipal Consumer Committee received Lu’s complaint, after investigation, it was found that there were indeed notices in the mall saying “Items sold are non-returnable” and “The manufacturer has the final right to interpret the products sold.” Moreover, in the face of the Consumer Committee The staff and the person in charge of the mall still believe that buying and selling goods is a voluntary act by both parties. Since consumers decide to buy, they should not regret it; and there is nothing wrong with the mall making such a rule. Finally, after the staff of the Consumer Council publicized the relevant laws and regulations of the country, they pointed out that the store notices in shopping malls are contrary to the law and are invalid civil legal acts and have no binding force on consumers. In the end, the mall agreed to Lu’s return request. Legal analysis:

This is a case of return dispute caused by the inconsistency between the advertisement and the real product. In recent years, when people go shopping in shopping malls, they often see store notices such as "Penalty 10 for stealing" and "No return of goods sold" at the business premises. Once consumers have different opinions on a certain product or service, operators will use various pre-established store notices as a "shield" to shirk responsibility.

So can store notices such as "Items sold without return" be legally binding on consumers?

The common store notices in our daily life refer to matters such as warning slogans and signboards hung and posted by operators in their business premises for consumers to know. The content of store notices can generally be divided into two categories: the first is a general announcement related to business conditions, such as "This store is taking stock and is temporarily closed"; the second is related to transaction content, that is, contract terms, such as "Goods are sold and will not be returned." . The first type of notice generally does not involve the rights and interests of consumers; the second type of notice is set as a contract clause, which involves the rights and obligations of consumers and operators.

For the second category of store notices, the content itself must not violate legal provisions, must not limit the rights enjoyed by consumers in accordance with the law, and must not legitimately exempt business responsibilities, otherwise the provisions will be invalid. For example, the common "Customers respect themselves, you will be fined ten for stealing" or even some operators posted "Our company reserves the right to check the bags brought into our store at the cashier". These are obviously illegal notices and violate the "Constitution" and " "General Principles of Civil Law", "Criminal Law" and other laws and regulations on the protection of citizens' personality rights. "The goods are sold and will not be returned" is an improper exemption statement because it completely shirks the operator's responsibility. The contents of the above notices are invalid and consumers may not comply with them.

Specifically in this case, resident Lu decided to purchase the repeater based on the poster, but the actual function of the repeater was inconsistent with the poster. The person in charge of the shopping mall refused to return the product because there was a notice in the mall. The content of the store notice is unfair in that it reduces or exempts the operators from their own responsibilities and obligations and harms the legitimate rights and interests of consumers. According to Article 24 of my country’s Consumer Rights Protection Law: “Operators shall not make unfair or unreasonable provisions for consumers through standard contracts, notices, statements, store notices, etc., or reduce or exempt consumers from such provisions. Civil liability for harming the legitimate rights and interests of consumers. If the format contracts, notices, statements, store notices, etc. contain the contents listed in the preceding paragraph, their contents are invalid. ”

It can be seen from this provision that consumption. When purchasing goods or receiving services, a contractual relationship has been formed between the operator and the operator. After Lu purchased the repeater and paid according to the price, the mall did not deliver the goods in compliance with the contract. In the case of a breach of contract in a shopping mall, Lu has the right to request a return of the goods and the payment for the goods, but the person in charge of the shopping mall refuses to return the goods on the grounds of the store notice. In fact, he is exempting himself from civil liability for breach of contract. This self-defense The act of disclaiming liability clearly violates the principles of fairness and good faith stipulated in the law and damages the legitimate rights and interests of consumers, so it is invalid.

However, not all such format contracts, notices, statements, store notices, etc. set up by operators themselves are invalid. For example, "if you get a fake, you will get ten for a fake" is the merchant's promise to consumers to sell genuine goods. , that is to say, as long as the customer buys fake goods in the store, the store is willing to bear ten times the compensation...gt;gt;

Question 9: This sentence will not be returned if the goods are shipped out. This sentence violates The right to fair dealing in the Consumer Rights Protection Act. It is a store notice and is invalid.

Question 10: Is it illegal for the industrial and commercial department not to write "non-refundable" on the receipt? If it is not a violation, it should not be written. If it is written, it will violate the "Consumer Rights Protection Law". Don’t forget to accept it if you are satisfied.