How to treat the technicality of nursing service? (No less than 5 words are required)

To be a qualified angels in white. 1. Love nursing and have a good medical ethics. Nursing is a scientific, technical and service-oriented specialty. Nursing is a science of protecting people's health, preventing diseases, caring for patients, restoring health and saving lives. Therefore, responsible nurses should love nursing, treat their jobs correctly, be not afraid of being dirty and tired, serve patients wholeheartedly and study their business hard. As a responsible nurse, we should have a good professional ethics, strictly implement various rules and regulations and technical operation procedures, be anxious about patients' urgent needs, think about patients' thoughts, constantly enrich and update our theoretical knowledge, and operate skillfully and regularly. Second, a high sense of responsibility As a responsible nurse, you must have a high sense of responsibility and fully grasp the patient's condition, nursing and treatment. Some subtle changes of patients reflect the development trend of a certain disease. The nurse in charge must go deep into the ward and get in close contact with the patient, carefully and continuously observe the symptoms and signs of the patient, find out the changes of the condition in time and accurately, and provide effective basis for medical diagnosis. A high sense of responsibility: patients seek medical treatment to eliminate the pain of illness, and a high sense of responsibility of nurses is a necessary psychological condition for serious and meticulous nursing work. If nurses are careless in their work, they will cause patients to feel disgusted and unhappy, which will affect the effect of medical measures; In the worst case, the interpersonal relationship between nurses and patients is tense, which may also lead to medical accidents. Therefore, cultivating nurses' high sense of responsibility is the most important content to strengthen nurses' psychological cultivation. Third, love, patience, carefulness and compassion As a responsible nurse, she not only has skilled nursing skills and a high sense of responsibility, but also has a love for patients and maintains the glorious image of angels in white with hard work and beautiful mind; Treat patients as relatives, with a kind attitude, careful and thoughtful service, full of sincere sympathy, try to meet the needs of patients, and regard patients' lives and relieve pain above all else. The work of nurses is hard and trivial. If you want to do a good job in nursing and meet every reasonable request of patients, you must be caring, patient and careful. When patients come to the hospital for treatment, they need the sympathy and care of medical staff. As responsible nurses, they should be sympathetic, caring and caring for patients, speak gently and have a kind expression, patiently listen to patients' explanations, carefully observe the changes of patients' conditions and provide doctors with information about their conditions. At the same time, let patients realize the meticulous care of nurses and eliminate their various fears. Good at understanding: patients may sometimes show emotional irritability, impoliteness, and rough speech due to illness. Nurses should have the spirit of understanding and forgiveness in this situation, and don't argue with patients because of trivial matters. Nurses should patiently explain and advise patients who violate hospital rules and regulations. Fourth, good communication skills As a nurse, you should have good communication skills. Only by communicating with patients can we get more information about patients' condition, understand their needs, solve their problems in time, explain the causes, treatment principles and matters needing attention to their families and patients, and provide education and guidance on diet, life and health. Only by establishing feelings with patients and giving care and help in life can patients actively cooperate with treatment and receive good treatment results. On the first day of the patient's admission, the nurse in charge must be familiar with the patient's condition. When communicating with patients for the first time, we should make a complete self-introduction, leave a good first impression on patients, and do a good job in patient admission education in time. As a responsible nurse, it is necessary to go deep into the ward frequently, communicate with patients and understand their psychological needs, which is conducive to physical and mental recovery. At the same time, carefully observe the condition, feedback the patient's condition to the doctor in time, and make a good bridge between the doctor and the patient. When the patient leaves the hospital, the nurse in charge had better send the patient away. Inform patients of matters needing attention after returning home, instruct patients to call in time to ask questions they don't understand, and remind patients to check regularly. Courtesy of leaving the hospital will leave good memories for patients and increase the harmony between doctors and patients. Let's talk about nurse-patient, nurse-doctor communication and inter-nurse communication. 1. Nurse-patient communication Communication between nurses and patients is the most basic communication. Through communication, we can understand the progress of patients' diseases, their psychological state, their specific requirements, tell patients about their nursing plans and eliminate obstacles in the medical process. In nurse-patient communication, nurses should be patient-centered according to the professional characteristics of serving patients, take the initiative, consider everything first, take the initiative to find out patients' requirements, use easy-to-understand language, and don't use too many professional terms. We should use more beautiful language in communication, such as encouraging language, comforting language, persuasive language and suggestive language. When communicating with patients, nurses should apply psychological knowledge, nursing knowledge and certain medical knowledge, and carry out purposeful and planned nurse-patient relationship communication according to different situations of patients. 2. Communication between nurses and doctors The communication between nurses and doctors is centered on improving medical quality. Effective communication between nurses and doctors can ensure the implementation of patients' treatment plans, provide each other with information about patients' disease changes, and gain mutual understanding and trust. In the communication between nurses and doctors, nurses should know that they are equal to doctors in status, and they should not compromise as inferior. There is a close relationship between nursing and medical treatment. Sometimes nursing contains medical ingredients, and medical treatment contains nursing ingredients. Therefore, when communicating with nurses, we should treat patients as a whole, pay attention to the coordination of work, do not artificially separate work from patients, and also pay attention to the independence of nursing profession. Nurses should have independent opinions on their own work, not just a supplement to medical work. In the communication between nurses and doctors, nurses should pay attention to the doctor's psychology, be modest and prudent, and resolve conflicts in time. 3. Inter-nurse communication is the most common relationship communication, which is of great significance for improving the quality of nursing work. Effective inter-nurse communication can ensure the implementation of nursing plan, promote the improvement of personal nursing level, maintain a good attitude and form a cohesive group. In nurse-to-nurse communication, nurses should learn from each other's strong points, pay more attention to each other's advantages, "pass, help and lead" in technology, avoid belittling their peers, and pay attention to their own cultivation to cultivate the virtue of "tolerance". Respect and self-esteem: Nurses should respect patients, especially ordinary workers, peasants and intellectuals with ordinary status. We should pay more attention to respect for patients with serious illness or financial difficulties, so that they can get comfort and encouragement. Under normal circumstances, nurses should not call the bed number instead of the patient's name for hospitalized patients, otherwise patients will easily lose their independent personality. Nurses had better not call patients by their first names, such as Lao Wang, Xiao Li, Comrade Zhang, Master Zhao, Uncle Liu and Aunt Tian. In this way, the patient will feel intimate and close the interpersonal relationship between the patient and the nurse, which is conducive to the patient's rehabilitation. Nurses should also respect themselves, be dignified and speak politely; Treat patients with enthusiasm rather than frivolity, kindness rather than coquetry. Therefore, nurses will be respected and loved by patients, which in itself is an effective psychotherapy factor for patients, making patients feel trust and security. Sixth, high professional level, excellent technical level Another aspect of improving the relationship between nurses and patients is the technical level of nurses. Nurses should not only achieve the above aspects, but also master nursing operation skills and clinical experience. In a word, you must have excellent skills. Every patient regards the sense of security as an important one, which is also the ultimate goal of patients' seeking medical treatment. Therefore, nursing staff should study hard on technology, study hard and practice hard, and strive for perfection. In the treatment and nursing, the attitude should be serious, earnest and prudent, and the action should be rapid, timely, accurate and correct. Let patients and their families feel at ease, so as to actively cooperate with treatment and nursing. Seven, requiring nursing staff to be dignified and dignified, that is, requiring nursing staff to have rigorous and steady behavior and neat and dignified physical appearance. Nursing staff put on white and neat work clothes with white soft soles on their feet, which is the need of work. Nursing staff sit dignified, walk agile and have gentle hands and feet. These will give patients a good impression of being energetic, conscientious and experienced, and bring them a sense of credibility and security. First, the beauty of appearance and clothing. Nurses should wear light makeup: makeup is to show the advantages of your appearance and cover up the flaws of your appearance. Because of the professional relationship, nurses should have an effect of "clear water gives birth to hibiscus" after makeup. 1. Proper expression is also an integral part of the beauty of nurses. Generally speaking, nurses should provide smiling service, and this kind of smile should be from the heart. In order to make your smile natural and sincere, you can think of happy things in your heart and let your talking eyes show a more sincere smile. Keep the corners of your mouth slightly upturned. In ancient China, it was important to smile without showing your teeth. If your teeth are OK, you can show the six teeth in the middle of them. You can also make a "one" sound in your heart. By mastering these points, you can have a pleasant smile. However, when a patient is critically ill or dies, if you treat your family members with a mechanical smile, the consequences can be imagined. 2. In terms of clothing, the swallow hat is the symbol of our nurse profession, and the solemnity of the hat-awarding ceremony is not worse than the party-joining ceremony and the doctor's degree-awarding ceremony. Nurses must wear clean clothes and hats, and their hair should not be over the shoulders. The hair is exposed 3-5 cm in front, and the long hair at the back can be covered with a hairnet. Long pantyhose must be worn in summer, and the color can only be white or skin color. The partition between skirts and shoes is forbidden. It is recommended to wear white wedge-heeled soft-soled shoes, whether in winter or summer. As for clothes, as the saying goes, it's better to show them, not to penetrate them, and to show them moderately. Never wear clothes that can see the underwear inside. The length of the skirt should be higher than the hem of the white coat, and more attention should be paid when wearing a short skirt. Standing posture: A well-trained nurse walking in the street should have the effect that among thousands of people, you can roughly infer your nursing career just by walking posture behind you. Standing posture requirements of nurses: straight head and neck, slightly upturned corners of the mouth, straight eyes, outstretched shoulders and naturally drooping arms. Chest out, abdomen in, buttocks in knees, toe distance between feet 1-15cm, heel distance 3-5cm. Cross your hands on your abdomen, put your right hand with four fingers on your head, and hold your left index finger. This is a standard standing posture, which is mainly used in more formal occasions. In normal times, you can adopt a natural standing posture, that is, on the basis of standard standing posture, your hands naturally hang down to your sides. 2, sitting posture: sitting posture shows a person's cultural literacy. When a nurse sits in a chair, she should walk from the back of the chair to the front of the chair in five steps. Then, she moves her right foot back half a step, slightly leans her head to the side, and follows the corner of her left eye. She raises her left hand and moves it back and down from her waist to straighten out the hem of the white coat, and slowly takes a seat, with her hips accounting for 1/2-2/3 of the chair surface. 3. Walking posture: On the basis of standing posture, your arms naturally swing back and forth about 3 degrees, and your feet land in a straight line. Don't twist your hips. It is required to lift your feet strongly and walk silently. 4. Squat posture: it is required to squat sideways, move your right foot for half a step, arrange clothes with your left hand, slowly squat down, hold your chest out, adjust your center, and take back your right foot. Be careful not to squat in front of others, and don't squat with your back to others. When the nurse carries the tray, she should hold both sides of the tray with her thumb and forefinger, and the other three fingers should be supported on the bottom of the tray separately. In principle, it is required that her hands should not touch the inner edge of the tray. When opening the door, she should not kick the door with her feet, but open the door with her back. Nurses should take a back-in style when riding in a car, that is, first back, then head and finally foot. Third, the beauty of nursing language: speak politely, be kind, gentle, modest, respect others and pay attention to protective medical language. 1. Enthusiastically welcome new patients to the hospital, send them to the ward, and introduce the environmental visiting system and work and rest time, so that patients will not feel strange. 2, patients should take the initiative to solicit opinions, after discharge matters needing attention, enthusiasm to send. 3, do not call the bed number when doing treatment and nursing work, and call the old comrades Lao Zhang and Lao Li; Young people are called Comrade Xiao Zhang and Comrade Xiao Li. Those who are similar to their own age are commensurate with Comrade Zhang and Comrade Li. 4. Speak to patients with a serious and kind attitude, answer questions, do not use foul words, and use considerate, respectful, encouraging, comforting and caring language. 5, don't tell the patient the condition and all kinds of test results at will. Eight, a strong body A strong body is the most fundamental guarantee for nurses to engage in nursing work. Nurses work hard and often work at night shifts, and they should always be clear-headed, quick-thinking and responsive during working hours, and the environment in which nurses live makes them susceptible to some diseases, which requires nurses to have a strong body. Nurses should pay attention to rest, strengthen nutrition and exercise in peacetime.