Loading and unloading service scheme

The handling service plan includes customer communication, evaluation, signing, preparation, handling process and customer feedback.

Customer communication: there should be sufficient communication between the loading and unloading company and customers to understand the specific needs of customers. For example, the quantity and type of goods to be transported, transportation time, destination, etc.

Valuation: after understanding the customer's needs, the handling company should provide detailed valuation for the customer. The valuation should include the quantity of goods to be transported, the transportation distance, the number of workers, insurance fees, etc.

Sign a contract: If the customer is satisfied with the valuation, a formal contract should be signed between the loading and unloading company and the customer. The contract shall specify the rights and obligations of both parties, as well as the processing time, work content and processing route.

Preparation: The loading and unloading company needs to prepare according to the address and time provided by the customer. For example, prepare handling tools, arrange handling time and personnel.

Handling process: During the handling process, the handling team should follow the operating procedures and safety principles to ensure the safety of the goods during transportation.

Customer feedback: The loading and unloading company needs to know the service quality and customer demand according to customer feedback, so as to provide better service for customers. If the customer is not satisfied, the handling company should solve the problem in time and safeguard the rights and interests of the customer.

Importance of handling service

Loading and unloading plays a connecting role in logistics activities. Loading and unloading operations must be carried out in all links of logistics and between different links of the same link. It is the loading and unloading activities that connect all stages of logistics and make it a continuous flow process. In the logistics of production enterprises, loading and unloading becomes the link between production processes, which is a continuous operation process from the preparation of loading and unloading of raw materials and equipment to the loading and unloading of products.

Handling plays an important role in logistics cost. In logistics activities, loading and unloading operations are constantly appearing and repeating, and their frequency is higher than other logistics activities. Moreover, every loading and unloading activity wastes a long time, so it often becomes the key to determine the logistics speed. Loading and unloading activities also consume a lot of human activities, so the proportion of loading and unloading expenses in logistics costs is also high.

In China, for example, the loading and unloading expenses at the origin and destination of railway transportation account for about 20% of the freight, and sea transportation accounts for about 40%. According to the statistics of production logistics in China, for every 1 ton of finished products produced by mechanical processing enterprises, 252 tons need to be loaded and unloaded, and the cost is about 15.5% of the processing cost. Therefore, to reduce logistics costs, loading and unloading is an important link.