Summary of telecom sales staff: 5 selected articles

By summing up, people can turn scattered and superficial perceptual knowledge into systematic and profound rational knowledge, thus drawing scientific conclusions, thus correcting shortcomings, drawing lessons, and making future work less detours and more achievements. The following is a summary of my carefully selected works, hoping to help you!

Summary of becoming a telecom salesperson

Dear leaders and colleagues,

Hello everyone! According to the requirements of the company, the work in the past year is now reported to the assessment team and employee representatives as follows:

Twenty years full of opportunities and challenges have passed. As a deputy in a certain area, I mainly assist the department head to focus on business development. Under the correct guidance of the municipal company and the personal leadership of the department manager, I can proceed from my own work, be modest and prudent, and be a good staff and assistant to the director. At the same time, we should be diligent, work hard, ask for instructions when something happens, and report frequently. Over the past year, I have earnestly performed my duties. And the harvest of the past year is that I finally became a glorious party member.

Over the past year, with the unremitting efforts of all employees in a certain district, we have adhered to the transformation of marketing model, accelerated the effective development of 3G smart phones, established the concept of traffic management, enhanced the user value in the stock market, improved the channel sales ability, and focused on various basic tasks, laying a good foundation for the healthy development of various businesses. This action has achieved certain results and contributed to the rapid and healthy development of telecommunications in a city. As of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ In which: mobile users _ _ _ _ _; Broadband users _ _ _ _ households; Accumulated income of _ _ _ _ million; Among them, _ _ _ ten thousand mobile networks have been completed; _ _ _ _ ten thousand fixed networks have been completed; Actual completion progress _ _%; The annual income should be above _ _ _.

Next, I will report my work in the past year to the evaluation team and employee representatives as follows:

First, the mobile market.

According to the company's overall activity plan and deployment, a marketing center in a certain district carried out activities such as shaking hands to welcome the spring, Polaris, 50-day battle, 100-day battle, plan C and dragon plan in February. In the second quarter, a residential area carried out a number of projects in Binhe Park.

During the one-month "Tianyi 3G Experience Activity", we seized the favorable opportunity to carry out colorful publicity and promotion activities. On the occasion of the "90th anniversary of the founding of the Party on July 1st", we held a literary evening with the Municipal Bureau of Retired Veteran Cadres, taking the opportunity to publicize the old man-machine. When the campus welcomed new students, more than _ _ _ households were sold in a certain area, and many marketing activities in the past year played a significant role in the annual income growth of a certain area.

Second, the home broadband market.

So-and-so District strengthens the theme propaganda of "Broadband China City of Optical Network" to enhance the brand image of telecom broadband at the speed of light. The mainstream media in a certain district publicized the theme of "Broadband China City with Optical Network", and carried out on-site publicity activities in residential areas and leisure plazas with the help of publicity vehicles during telecom days, movie parties and the opening of new residential areas. Manage broadband residential areas according to the classification of "red, blue and white", and put forward reasonable transformation suggestions to the network development department to gradually expand the occupancy rate and penetration rate of high-value residential areas. On June 5438+ 10, the "resource inventory team" in a certain district has conducted an inventory of the whole city's communities, and at the same time opened a hotline, which effectively improved the problems such as the difficulty in asking for lines and installing equipment. 1 month, the development of a residential broadband broke through _ _ _ households for the first time.

Third, the wireless broadband market

Through the protection of major IT stores in the city, we will focus on promoting the preferential policies of annual card and one-card monthly card to attract users. _ In, update and replace the publicity pages, authorization cards and other materials of major IT stores, and comprehensively create the publicity content of Tianyi 3G wireless broadband high-speed Internet access. The main products are the annual package policy of 1.200 yuan and the monthly E-Pass card of 50 yuan and 1.000 yuan. In January, the computer company opened a one-time E-Pass card for _ _ _ _. Now more than 90% IT stores sell telecom products.

Fourth, the group unit market.

So-and-so district organized powerful agents and employees to make a large-scale list of government and enterprises, and developed groups, companies, groups and groups in * *. , a total of more than _ _ _ households have been developed, mainly adopting the policy of renting planes in good faith in 0 yuan, with the seal of the group unit as the guarantee and the agent as the guarantee. If the debt is not recovered, it will be deducted from the agency fee or deposit, and the large-scale government and enterprise bills developed by employees will be recovered by department managers and employees.

Problems existing in the work

Looking back on my work in the past year, I deeply realize that although I have made some achievements in my work, these achievements have benefited from the joint efforts of my colleagues and the strong cooperation and support of all departments in the company. While affirming my achievements, I also clearly realize that there are still some shortcomings in my personal work, which are mainly reflected in: the combination of theory and practical action is not close enough, the initiative of learning needs to be further strengthened, the innovative ideas in my work are not enough, and the highlights in my business development are not prominent enough. In the future, under the leadership of the company, I will do all the work well with a pragmatic work style, be a good staff and assistant at work, and make new breakthroughs in all the work of 12.

Work philosophy for 20__ years:

1. Strengthen the strategic propaganda of "Broadband China City with Optical Network", do a good job in the construction negotiation of "residential network" for new buildings, speed up the renovation of old residential areas, enhance the propaganda of FTTH Light House, implement the grid manager's points system, let grid managers fully understand the reward and punishment rules of the scheme, urge grid managers to pay attention to customer maintenance, reverse the phenomenon of high off-grid users, optimize broadband packages, and increase the development of converged services. Reasonably implement the bidding for newly opened residential areas, ensure that the average monthly development is above _ _ _ _ _ _, and the off-grid index is controlled within the range of 1. 1%.

2. Through in-depth analysis of the interest chain brought by the direct supply terminal, guide the agents to order independently, encourage the agents to pick up the goods in combination with the procurement incentives given by the company, help the agents to formulate a reasonable tariff policy combination sales, promote the effective development of the contract plan, and strengthen the benign management consciousness of the agents. Continue to do a good job in the strategic direction of experience marketing and traffic management. Take advantage of the opportunity of Samsung's listing at the end of W999, do a good job in preheating, strive to create a new peak in the sales of star machines, and lay the foundation for stimulating the annual income of 20 12.

3. Strengthen the maintenance work. Over the years, a certain district has experienced great development and great losses. 20 12 we should strictly control the development quality, continue to deepen the working idea of "who develops and who maintains", and increase the assessment of the authenticity of new user data to facilitate future maintenance work. Keep in touch with customer service maintenance personnel, let everyone know the latest tariff policy of the company in time, actively recommend some high-end user discount packages, enhance user stickiness, and reflect the advantages of humanized service of telecom companies.

4. Strengthen the development of group units, take advantage of the opportunity of relationship marketing and the company's opening of a new number source, drive the enterprise's large single income through the auspicious number, rapidly expand the growth of user scale, gradually penetrate the industrial application products, and achieve the purpose of long-term cooperation with enterprises through industrial application.

5. Strengthen the marketing awareness of combined discount packages and cultivate the habit of users using value-added business products. From single card to package, we should optimize the combined package sales 100%, generate traffic and income when activating new users, and organize internal business competitions of employees regularly to promote the steady growth of value-added income.

In short, in the new year, in the face of fierce market competition and more arduous business tasks, under the correct leadership of the company's leaders, I will work with all the staff in the department to forge ahead and overcome difficulties, and strive to complete various tasks in 12.

Overview of Telecom Sales Staff Part II

I am a new employee who just entered the telecom company, and I feel fresh and curious about everything. In the past, I walked into the telecom company to receive services and felt the feeling of the service of the telecom company. Now I have to face a large customer base as a service provider to serve customers, which can be said to be a great life challenge for me. The work of the shop assistant is highly repetitive. Many people think it is intangible and can't see tangible achievements, but I think this job is very interesting. Its happiness and pain come from customers. When watching TV, watching movies and studying, it seems that all the right and wrong are clear, either white or black, but I often can't tell the difference in the face of customers' reactions. I can calmly face their emotional complaints and even insults.

Every day I work in the business hall, I will serve the users attentively, and the users will touch me with sincere smiles and simple words. In the heart-to-heart communication, I feel the joy of giving, which is true. Yesterday's hardships have created today's glory, and yesterday's tempering has condensed into today's strength. Still starting from every fresh morning, I still use my sincere and sweet smile to build a bridge that touches the hearts of users. Today, in front of this ordinary three-foot counter, I have achieved brilliant career, rich life and enthusiastic service. What I see is the dedication of telecom people and the sincere smiling faces of customers. I think of the brilliant future of telecommunications!

Through these days' work, my skills in all aspects have been improved. I feel that the telecom company is not only a service-oriented enterprise, but also a cradle for cultivating talents, which allows me to enter the role more quickly when I enter the company. My typing ability has always been my weakness, and I have never paid much attention to it. After entering the company, I found myself very backward, so I practiced groping every day. Although the current speed is not satisfactory, I believe that through hard work, I will definitely meet the requirements of the company.

In ordinary jobs, establishing the concept of "customer first and dedicated service" is the most basic requirement of telecom companies for every employee. I deeply understand that to do a line, you have to love a line, and to love a line requires a special line. Only by specializing in the industry can we make first-class work performance. First-class service requires us to strengthen our service concept and consciousness, and at the same time, we must start with dedication, integrity and dedication.

People can't live without work. Now I am busy, but I am happy and satisfied. Although I am still a new employee now, I hope I can give full play to my brilliance and enthusiasm in the company, really give full play to my potential, keep learning and making progress, grow up with the telecom company and witness the new glory of the telecom company!

Overview of Telecom Sales Staff Part III

Looking back on the customer service department of property management company for 20 years, it can be said that all management functions have been further developed and continuously improved. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. After the hard work of all the customer service staff in the past year, the work of the customer service department has made great progress compared with the previous year, and various work systems have been continuously improved and implemented. The service concept of "business first" has been deeply imprinted in the mind of every customer service staff.

Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of the preliminary improvement of various rules and regulations in 20__, the focus of 20__ is to deepen implementation. Therefore, the customer service department will deepen the knowledge and understanding of property management according to the development of the company. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.

Second, integrate theory with practice and carry out customer service personnel training.

Make use of the regular meeting time of customer service department every Friday to strengthen the training of personnel in this department. The training work was carried out according to the practical problems encountered in the work in the past week, and the combination of theory and practice made each customer service staff have a deeper understanding of the "service concept".

Third, the daily maintenance processing

According to the workload statistics of each weekend, "Daily Receiving Orders" has received more than ten repair reports in various forms. According to different maintenance information, we will carefully dispatch workers and try to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Four. _ Collection of district property fees

According to the charging index issued by the company at the beginning of the year, we will carefully carry out the collection of property fees in _ _ _ community and _ _ _ community. Finally, with the support of property managers, secretaries and other departments, the charging targets issued by the company were completed.

Verb (abbreviation for verb) charges for energy.

At the same time, we completed the quarterly meter reading work in _ _ community as scheduled, and completed the new task assigned by the company-the first meter reading work in _ _ community.

Six, _ _ _ _ area for rent.

We made a plan to benefit the bottom merchants, and successfully introduced the "supermarket and drugstore" project in the second half of the year.

Seven. Take back some buildings

Month, the recovery of _ # and _ # has been completed; At the same time, the recovery of some relocated buildings (units _ #- 1 and 2) in the _ _ area has been completed.

Eight, "Love Department _ _ Earthquake" organized fund-raising activities.

After learning the news of the _ _ earthquake, the leaders of the property company immediately decided to hold a fund-raising activity in the community to "dedicate a love for the people in the disaster area", which was completed by the customer service department. After receiving the instruction, all the staff of the customer service department worked together and finally successfully completed the fundraising activity.

Nine, during the festival, the park decoration and layout.

Finish the decoration of the park during various festivals. This year, the company stepped up the decoration of the park during Christmas, a festival that attracts young people's attention, and bought Christmas trees and various decorations in the community hall.

X. Owners' Symposium

On the eve of the Spring Festival, the annual owners' forum was organized. Invited owners spoke attentively at the meeting, fully affirmed the service work of the property management company and put forward reasonable suggestions.

In a word, on the basis of 20 years' work, we are full of confidence and expectation for 20 years. In the new year, we firmly believe that as long as we work hard, diligently, diligently, and courageously, we will certainly be able to "struggle" to complete all the work indicators issued by the company.

Summary of becoming a telecom salesperson

Everything in the world is related to fate. Two years ago, when I graduated from school, I happened to meet Chenzhou Telecom to recruit employees. In this way, with the encouragement of my friends, I participated in the application at that time and was fortunate to be a member of Chenzhou Telecom Business Class.

In an ordinary job, it is the most basic requirement for every employee of a telecom company to establish the concept of "customer first and dedicated service", and it is also my solemn commitment to realize my beloved career with full enthusiasm all my life. I deeply understand that to do a line, you have to love a line, and to love a line requires a special line. Only by specializing in the industry can we make first-class work performance. First-class service requires us to strengthen our service concept and consciousness, and at the same time, we must start with dedication, integrity and dedication.

Franklin famously said, "Push your career, don't let your career push you." I have twelve points of confidence in being a good shop assistant, because I have three hearts, that is, enthusiasm, responsibility and enterprise.

The work of the business hall, dealing with business acceptance, business study and service etiquette training all day, is boring, and it is impossible to do it well without careful, diligent and selfless dedication.

When I started working in business class for a period of time, all the novelty disappeared in the boring life of eating and sleeping at work, and my heart was full of irritability and depression. I also cried for the accusations and abuse of users at work, and I went back to the cold wall in my house in disappointment. For the first time in my life, I feel that every step of my life is so difficult. However, a strong sense of responsibility and mission does not allow me to do so. I can't back down on the road of life, and I can't lose to others and myself at the beginning. I began to study hard to enrich my life and devote myself to my daily work, starting from the most basic.

One test paper after another, the score rose from 70 to 80 points to more than 90 points, which condensed how much sweat and hard work; How many quiet nights are broken by the sound of tapping the keyboard while practicing typing; A notebook full of business knowledge records many extraordinary days. Cyclical operating procedures and high-intensity work constantly sharpen my will. It is this simple and fulfilling job that fills my heart with joy and satisfaction. It urges me to keep my feet on the ground, do what I do, love what I do, and drill what I do. I always keep in mind the purpose of "being an honest person and doing things in a down-to-earth manner" and give my sincere smile to every customer.

I remember one day, because I was going to work the night shift, I was going to eat. I just got up and left the counter when an aunt in her fifties came up to me. She said to me with a heavy plastic bag, "Little girl, I want to trouble you to pay the phone bill of 100 yuan for me, ok?" Without saying anything, I immediately turned around and sat down. Aunt opened the plastic bag, and an oily smell suddenly filled the whole business hall. It turns out that this aunt sells fried dough sticks and brings a bag of change to pay the phone bill.

Looking at this pile of stained change and greasy coins and the embarrassed expression on my aunt's face, I smiled and said, "Aunt, don't worry, I'll help you pay the phone bill. What's your number? " Later, I helped my aunt put coins into a pile of ten and smoothed out the change. It took her half an hour to pay the phone bill. I helped my aunt sort out the rest of the change while no one was dealing with business at the dinner table.

When my aunt stood up and thanked her with satisfaction, I felt the strength of my stomach. Although it was my meal time at that time, there were almost no users at the front desk to handle business, but I could completely guide the users to other tables and enjoy my dinner. However, I repaid my customers with my own practical actions, and I infiltrated my true feelings into their hearts, so I am very happy. Sand makes towers, armpits make fur. Isn't the high-rise building of Chenzhou Telecom built by our frontline staff with little practical action?

"In a threesome, there must be a teacher", and every colleague who participated in the marketing service skill competition is my teacher. They all have something I want to learn. I want to learn from them seriously, so that I can improve myself every day.

At this moment, in this case, if someone wants to ask me, "What is the most beautiful?" I will tell him without hesitation: "Not the sunset, the sea and the roses, but our beloved telecom, my lovely brothers and sisters in business class." If someone asks me, "What do I like best?" I will tell him without hesitation: "I am not very much in love, not obsessed with money, but ordinary and full of busyness, smiling at customer satisfaction!" " "Let life fly here, I have no regrets! Let life fly here, I work silently! China Telecom, I would like to dedicate my beautiful youth to your tomorrow.

Summary of becoming a telecom salesperson

The first season of 20__ with aftertaste has quietly gone away, and the pace of the new second season has started. Looking back on the work in the first quarter, there are hard work, achievements and shortcomings. Of course, more is the accumulation of work experience. The business hall is the business place where the company directly demonstrates and handles business for customers and provides face-to-face service. It is also an important window for customers to understand the enterprise and enhance the brand of the enterprise. In order to further improve the company's level of establishing an efficient brand, publicize the brand image, collect more market information and intelligence, and accept more users' opinions and feedback, the work in the first quarter of 20__ is summarized as follows:

Since Xinbo took over the business hall, the daily behavior of business personnel has been standardized, the work efficiency has been gradually improved, and the most important thing is to create a learning attitude, the error rate has been significantly reduced, and the abuse of power for personal gain has been eliminated. Terminal sales increased by 23. 1% year-on-year, converged services increased by 15.3% year-on-year, and single-installed broadband increased by 5.7% year-on-year. Generally speaking, the business environment has changed qualitatively compared with the past, and the quality of personnel has improved significantly.

Of course, while I have made some achievements, I also see the urgency of the current situation. Management needs to be more detailed, the observation of personnel behavior needs to be deeper, the completion of decomposition tasks needs to be checked on time, and the behavior of subordinates needs to be requested from the perspective of the company and as the protagonist. There is still a certain gap between the service and the standards required by the company, and the tasks and objectives assigned by the company cannot be completely completed, and the business personnel's mastery of service standards and business knowledge cannot meet the requirements. There are also phenomena such as lazy behavior, paralysis of thought, provoking a harmonious environment among colleagues, and failing to complete the decomposition task on time. To sum up, I think as an office manager, I should look at the problem comprehensively, instead of listening to the slander of individual colleagues, make a comprehensive analysis of individual problems, carefully consider them, find out the causes of the problems, start from the root causes, ask more questions, make unannounced visits and listen to the suggestions of other colleagues. The specific requirements are as follows:

Love your job and be proficient in telecom business.

Work is a road that everyone must go through in his life. Because of work, we can meet many things. You can also make many friends; Work can make our life more exciting! If you want to make outstanding achievements in a post, you must love your post, do your job well, master every step of the work skillfully, and do your work accurately, solidly and practically.

Dare to manage, be good at management.

The business hall manager is responsible for presiding over and supervising the business hall. He used the morning meeting to encourage salespeople and how to make them have a good attitude to do business according to their different personalities. In the past year, he has been getting along with the sales staff through conversation, persuasion and teaching, and there have been no major mistakes and work mistakes. Dare to correct mistakes, be good at praising personal advanced deeds, and don't take it for granted.

Know indicators, tasks and seek development.

With the development of the group company's trend of transforming the business hall into a marketing center, the business hall shoulders the heavy responsibility. In every morning meeting in the past year, I have repeatedly emphasized the tasks and indicators assigned to individuals so that they can understand their performance and urge the sales staff to develop their business better and accelerate their development. In my usual business, I try my best to help sales people promote our products, do a good job of backstage support, sum up experience in time and share discussions with other sales people.

Strictly abide by rules, regulations and disciplines, and safeguard the reputation of the enterprise.

Unite colleagues and work together in Qi Xin. Colleagues have a harmonious relationship, unity and friendship, mutual help and mutual respect. Do not seek personal gain, safeguard the reputation of the enterprise, and ask not to do anything that infringes on the interests of the enterprise even without supervision and independent work. When users complain in the business hall, I demand that they must be dealt with seriously in accordance with the first question responsibility system and tracked throughout, keep records, safeguard the reputation of the enterprise, and do the duties of the business hall manager well.

The business hall of Jiaotong Street is a young team. Under the new situation, this dynamic group will continue to pursue the spirit of service from the inside out, pay attention to the art of service, treat every user with love, patience, honesty and perseverance, and aim at building a star team. The work plan for the second quarter of 20__ is as follows:

First, make clear the work target in the second quarter of 20 _ _, implement "first-class management, first-class service, first-class talents and first-class performance", really increase the business acceptance, innovate thinking, make use of everyone's different personality to give full play to their strengths, let go and do it with confidence, and do a good job in supporting the squad leader of the business hall to ensure that there are no complaints and mistakes in the business. Severely punish violations and commend the advanced. Let each clerk give full play to his strengths.

Second, with the development of experiential marketing, we should pay more attention to cultivating the dedication and highly responsible work attitude of sales staff, give full play to their subjective initiative and enthusiasm, stimulate their work enthusiasm and strengthen their sense of ownership. Everyone has a plan, and everyone has a goal. We hold an early meeting every day to implement the actual improvement needs, inform the actual personal business development and acceptance, and often remind ourselves of the gap between the current stage and the goals and plans.

Third, be pragmatic, be good at learning advanced experience, communicate with brother companies, especially with branches with advanced performance and management model experience, and be good at innovation, improvement, pragmatism and summary on the basis of learning, so as to really improve management model, business development and service attitude.

Fourth, just as "a year's plan lies in spring", we should really pay attention to the task indicators in the second quarter, lay a solid foundation for the work of the year, assign the task indicators to individuals, constantly urge them, report their personal development every day, give clear rewards and punishments to individual performance, encourage the advanced, improve the deficiencies, communicate more and learn more within the team, and truly complete the assigned tasks.

Fifth, the fixed assets, valuable products and mobile terminals in the business hall should be handled by a special person, and the related usage and sales quantity should be reported in time, so as to ensure accurate figures, stable and normal operation and business of the equipment, and formulate relevant usage rules, so that all items in the business hall should be registered or recorded to ensure that the company's assets are fixed and quasi-closed. I myself will check them at ordinary times and make regular inspections. Deal with related problems in time and solve them in time.

On the whole, since I chose this job. I hope I can play my light and heat in the company, really play my potential, and keep learning and making progress.

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