Speech on property management

A good speech can guide the audience and make them better understand the content of the speech. In the ever-changing modern society, there are more and more occasions where speeches can be used. How to write a speech to avoid stepping on thunder? The following are three speeches on property management that I arranged for you, hoping to help you.

Speech on Property Management 1 Dear leading comrades,

Hello everyone!

I am very grateful to the company for giving me such an opportunity to make a phased summary here and report my thoughts and ideas on property work.

In such a competitive market environment, the guiding ideology of my work focuses on establishing the brand strategy of Xinyi Property.

What is the survival premise of property enterprises? It is a high-quality management service! With the expansion of business scope, property enterprises are growing. What are they selling? It's a brand! What does the property enterprise rely on for development? Still a brand!

Brand is the expression of product individuality and the concentration of product characteristics. The products provided by property management to owners (customers) are services, and the quality of services casts a corporate brand.

Around the establishment of corporate brand, I will launch a series of specific work, focusing on the following aspects:

First, high-quality management service is the foundation of the brand.

Quality is the life of a brand. To this end, I put forward the quality policy of "satisfying and moving the owners, and providing the first-class professional property management enterprise in China that exceeds the expectations of the owners", established the enterprise purpose of "the owners are not always right, but their eternal luck comes first", and created a "safe (safe), warm (warm), fast (fast) and clean (clean). Among them, we should be "quick": enter the site within _ minutes, and the company will solve the problem within _ _ minutes. If it cannot be solved within _ hours, we will give the owner a satisfactory answer. Before the end of _ _ _ _, Xinyi Property strives to pass the double certification of ISO _ _ _ quality management system standard and ISO _ _ _ environmental management system standard at one time on the premise of improving the environment outside the * * garden.

Second, excellent management talents are the core of the brand.

Talent is the core strength of the brand. Excellent technical and management talents are the most valuable wealth of enterprises. Only high-quality technical and management talents can promote the development of the company, build a brand with "stamina" and build and accumulate the brand of the enterprise. Because the production process and consumption process of property management are in the same link, the production process is in the foreground and exposed to the owners. A smile, a look and a walking posture of the service staff will attract complaints from the owners, so people are the most important.

First of all, when selecting employees, I adhere to the concept of "having both ability and political integrity, focusing on morality". No talent is a curse. The old saying also says that "virtue is a handsome talent"; Talent is also the capital of virtue. "At the same time, we also examine whether he has love and whether he is filial to his family, especially his parents. If a person doesn't even respect his parents, how can he really laugh at his master? Secondly, training, we always insist on pre-job, on-the-job and post-job training. I listed the phrase "training, training and retraining, so that every employee can take care of the owner's service as a professional habit" among the six management principles in the third chapter of the Xinyi Property Staff Manual. In the training system, the training of teachers, training fees, training requirements, overseas training, training rewards and punishments, etc. are elaborated in detail.

The General Department makes monthly training plans on topics such as ideological education, quality management and technology application.

For example, in the theoretical training of property management, regarding the orientation of property management, we emphasize that "maintaining and increasing the value of property is our primary task. We are responsible to both the developer and the owner. Developers have gone through countless twists and turns to build a building, which is the crystallization of the wisdom and hard work of many people in the company. It is the hope of the whole family that the owner buys a house. We don't think about them. Where is the conscience?

Let's take complaint handling training as an example. During the training, we warned employees to take complaints seriously, emphasizing that "your words and deeds represent the overall image of the company". According to the survey, "for every _ _ people who are treated in the same way, only one person will complain. That is to say, behind every complainant, there are _ _ people who are as angry as him. And if the complaint is not resolved in time, he will tell other _ _ _ individuals and will never trust you again. You only get one chance. I didn't do it well this time, and I won't be ungrateful if I do it well in the future. " At the same time, the four golden rules for solving complaints are instilled: listening, apologizing, explaining the measures to be taken and making a timetable. Finally, there are follow-up actions to make the owners feel that they have finished.

Property management is a management that integrates housing management, equipment management, greening management, fire safety management, environmental management, public services, special services and special services. It requires talents engaged in property management not only to have high cultural quality, ideological quality and professional quality, but also to have management talents, technical talents and business talents who are proficient in business, technology and management. Only when enterprises have good talent advantages and sufficient talent resources can they be invincible in the fierce market competition and effectively support brand building.

Enterprises should strictly abide by the government's laws and regulations on property management, establish a complete, effective and scientific post responsibility system, standardize service standards and strict assessment methods, so that every day, everyone and everything in the company are more organized, institutionalized, standardized, procedural and standardized, thus ensuring high-quality service quality and efficient management operation. For example, in the management of Xinyi property, there is no blank and overlap, so that everyone and everything are standardized and tracked in place. I require _ _ posts in _ _ departments, each work area, and each item should have two labels, one for the person in charge and the other for the inspector, ranging from mechanical equipment to a flowerpot and a piece of glass. If there is a problem, the responsible person will not be found, and the inspector will be investigated.

Third, all-round innovation is the essence of the brand, because innovation is the foundation and key of the brand's sustainable operation.

First, management innovation. We will implement various innovative management methods such as "linear command system", "training system", "coexistence and dynamic transformation of three positions" (three positions: excellent employees, qualified employees and probationary employees), "employee proposal system", "successful incentive lectures" and "team spirit" to optimize the management system and organizational operation mode.

Hotel-style management was put forward in Xinlong Property in _ _ _, that is, by creating a hotel-style environment, everyone's words and deeds are restrained by the silent language of the hotel environment, and "details see spirit" is advocated. Under the traditional planning system, management is for management. For example, if you throw up, the manager will watch you throw up, and then you will be fined. If you spit everywhere, the manager takes out a piece of paper and says, Sir, spit on it. You may never spit everywhere in your life. This is hotel management, humanized management.

The future will develop to the highest level of unmanned management, fast and quiet. For example, at present, security guards often cause owners' dissatisfaction when checking their identity documents, and owners feel that security guards can't remember that they are not respected. Later, when they saw a man come in, they ignored him and only watched from a distance. This requires not only the cultivation of employees' quality, but also the cooperation of modern technology and equipment.

Secondly, personalized service is to tailor different services for every customer who really needs them.

Second, technological innovation. Popularize the application technology of computer network in project management to improve work efficiency and service quality. The General Department will hold lectures on computer application knowledge from time to time to improve the quality of managers, further develop property management software, meet the requirements of efficient management and quality management, and enhance the scientific and technological content of property services.

Property management, whether security guards stand guard and patrol, clean windows and mop floors, or engineering maintenance, is completed in a repeated, serious, conscientious and endless process, so it is a long-term job to cultivate and train employees' concept of love and dedication. Take the vacuum cleaner as an example. As a qualified cleaner, if she is in charge of a residential building with six floors and four units, she should ensure that there are four no's at any time within _ hours, that is, no cigarette butts, no scraps of paper, no stains and no dust. Then she walked back and forth for about _ _ minutes on average, and went upstairs and downstairs for _ _ minutes on average. After deducting the operation time, she walks _ times an hour. The company cannot do without establishing a set of scientific work norms, forming a harmonious corporate culture, embodying a fair reward and punishment mechanism, and setting some exemplary models. I insist on advocating the "spirit of detail" in property management. Nothing is trivial, and nothing is simple. What's not simple? It is to do some simple work right thousands of times, but it is not simple; What is not easy? Is to do something that is recognized as easy very seriously, but it is not easy.

As a manager of a service company, our training also includes our own participation in front-line labor and experience the work of those who are to be managed by you. We need to know how employees feel about their work, how they bring happiness to others through their own efforts, and how they endure the grievances caused by others' misunderstandings and prejudices. The company requires every manager to spare at least one day a month to do some grass-roots work in the front line. This day is called "My Service Day". When a leader leads others by serving others, the leader becomes an example for employees to learn.

Finally, I ended my speech by quoting the famous saying of Japanese business management master Tomoto: "There is no unsinkable ship, and there is no unbreakable enterprise. Everything depends on your own efforts. Employees should work three times harder and cadres should work ten times harder.

Thank you!

Speech on Property Management 2 Leaders, Judges and Comrades:

Hello everyone!

The main content of my speech today is divided into two parts: first, I compete for the advantage of the engineering manager; The second is to talk about the idea of being a good project manager.

Looking back on my work in recent years, it can be summarized into three aspects.

First, do your duty and do your best for the initial construction of property development.

1996, at the initial stage of the establishment of the property management department of the development property company. In view of a large number of defects in architectural design and construction, I cooperated with the vice president in charge to build the basic structure of the property management department, and from the reality, I advocated the establishment of a streamlined and efficient property management team and formulated a series of preliminary rules and regulations. In the meantime, the engineering department mainly focuses on two tasks. First, independently compiled a set of computer property management software, initially bringing property management into the modern management track; Second, a large number of inappropriate and inappropriate defects in architectural design and installation have been transformed and corrected, making the operation of equipment and facilities safer, more economical and more reliable.

Second, it has made due contributions to property development.

As we all know, the development of real estate has undergone many changes, but I always respect and support the work of leaders and safeguard their prestige. I am willing to be a supporting role and a green leaf. Treat your strengths and weaknesses dialectically, foster strengths and avoid weaknesses, unite and cooperate, and do it: stay in place and not be offside, and make up for it. In addition to ensuring that the work of the engineering department under his jurisdiction meets the requirements of the company, he also edited a set of "Compilation of Property Management System of Development Building" and a series of management systems compiled later, which made contributions to the standardization and maturity of property management from scratch.

Third, give full play to your intelligence and strive for a breakthrough in property development.

For the development of the property and a better future, I have accumulated more than 6,543,800 words of various materials, including property management bidding scheme, household manual, employee manual, quality manual, safety manual, enterprise ci manual, management form compilation, management system compilation, contract agreement compilation and so on.

I don't have a glorious past, I just want to grasp the present and the future. The competition for the position of project manager today is mainly based on the following considerations:

First, I have a hard-working and obscure professionalism. At the beginning of the property, I did it myself. I went to every place in the building and touched every part of the building. Down-to-earth, conscientious and meticulous in work fully embodies the good qualities of "being especially hard-working, especially patient, especially fighting, especially dedicated".

Second, I have an innovative consciousness of being open-minded and eager to learn. After graduating from school, I never stopped learning and improving. 1984 participated in the first batch of self-taught examinations for Chinese language and literature majors in XX province, and passed for two consecutive years, but was interrupted by the heavy work of participating in the preparation, design, subsequent installation, debugging and operation of the new factory; In order to meet the needs of preparation and installation of imported equipment, I took part in English language major. After serving as the deputy director of the equipment department, he participated in the operation training of electricians, firemen, air conditioners and pipelines according to the needs of the types of work he managed; With the development of entering the property management company, I learned the maintenance, installation and maintenance knowledge of telecommunications and fire-fighting equipment according to the needs of my work. According to modern property management and the actual needs of the company, I taught myself computer operation and programming, and mastered computer-aided drawing and design; When the International Software Park moved into my building, I quickly mastered the knowledge of network design, construction and debugging. Now, for the needs of the company's development and for my own academic qualifications, I am studying in a junior college, majoring in property management.

The third is the pragmatic spirit of applying what you have learned and coming from practice. I have never been just a book, only useful, not empty, only real. I have basically achieved the integration of arts and sciences, mechatronics, both extensive theoretical basis and practical work experience, so in my engineering and technical work, I often combine perceptual aesthetic elements with analysis problems to solve problems quickly and effectively; I have learned something about water, electricity, heating, communication, air, fire fighting, telecommunications, computers and the Internet. I think, although I am not the most professional, I am really comprehensive, which is very important for a technical management worker.

Fourth, I have the spirit of seeking truth from facts that dares to practice and challenge. Through the practice and exercise of many jobs, I have cultivated my abilities in speaking, writing, doing things and doing things. Working for 20 years, active thinking, wide hobbies, courage to practice, quick to accept new things; At the same time, I am energetic, energetic, enthusiastic and motivated. I participated in the design, construction, installation and debugging of air conditioning dust removal in two xx factories, and invested more than 10,000 yuan. I also design, construct, install and debug hydropower, design, construct, install and debug software, commercial enterprise decoration, electricity and network in several factories and enterprises. He also designed a whole set of bidding scheme for property management for a property company, and made suggestions on ranking and technical issues of large-scale properties and holding companies for many times.

Speech on Property Management Dear leaders,

Hello everyone!

It's a great honor to join * * Property Group. In this short time, I have learned the knowledge of property management that I have never learned before, and deeply realized the infinite value and charm of service, and also deeply realized the importance of front-line safety work. I am honored to participate in the monitor competition organized by the company this time. Thank you very much for giving me a chance to study and exercise and improve my ability. The following is my understanding of safety work and my thoughts on doing a good job of safety squad leader and reporting to the leaders:

First, the understanding of safety work

The benefits of enterprises are not only economic benefits, but also security. Safety work plays an important role in production, and it is always a long-term, arduous and complicated work. The most basic purpose of safety management is to protect people's lives and property, so safety work must firmly establish the working principle of "safety first, prevention first and comprehensive management". Accidents can be avoided and prevented, and accidents and safety are eternal contradictions, which requires us to establish positive preventive ideological work, adhere to the safety concept of "let education precede lessons and management precede governance", and change target management into process management to eliminate potential safety hazards from the source.

Second, the idea of doing a good job in safety supervision

1. Implement the safety management system and strictly implement the company's management measures.

The quality of a team work can be reflected in the implementation, and the implementation can follow the work well. It can be said that even the best management has not been implemented or is not in place, then everything is equal to zero. Therefore, as a safety monitor, we should always remind our team members to abide by the company's various management systems.

2. Set an example, arrange the work of the whole class and achieve humanized management.

As a monitor, you should be able to do what you ask your team members to do first, and you should play a vanguard and exemplary role for them. In daily work and life, we should have a heart-to-heart talk with the players and master their ideological trends. Come up with your own management style to communicate with them, respect their suggestions and opinions, and rationalize and improve the unreasonable management style put forward by the players. Understand the players in all directions, put them in the most suitable position and learn from each other's strengths.

3. Strict military training to improve service quality.

The image of safety team members represents the image of the company, and the quality of team members directly affects the image of the company in service! A security team is semi-militarized by training like an army. Therefore, the military quality of security team members is very demanding. As a security monitor, we must lead the team members to carry out military training more than three times a week, and at the same time apply the military quality we have learned to our daily work to improve the service quality of the security team.

4, the whole class fire knowledge, etiquette, emergency operation training:

1。 Fire fighting is an important link that all enterprises can't ignore. It is related to the life and property safety of owners and employees. Then every volunteer firefighter is required to be familiar with and understand fire fighting. Only in this way can fire accidents be effectively prevented. Through training, the team members can understand the sudden and importance of fire safety, as well as the basic knowledge of fire control, the use and maintenance of facilities and equipment. And ensure that emergencies can be handled in an orderly manner to minimize losses.

2。 Etiquette is the traditional virtue of the Chinese nation. Etiquette and etiquette are indispensable communication in our work and the embodiment of humanistic progress. Doing property management service is not only the practitioner of etiquette, but also the embodiment of moral quality in work. Through training, the players have a new understanding of etiquette in thought, action and work, and understand the importance of etiquette. Therefore, team members always pay attention to etiquette and politeness and smile service, which reflects our property management service brand and work image.

3。 Unexpected events refer to natural events without foresight. This kind of event is urgent and destructive. If it is not prevented and treated in time, it may cause unnecessary losses. Through training, players can understand the timeliness and harmfulness of emergencies, and how to prevent and control emergencies, avoid incidents and reduce property losses.

4。 Strengthen the internal management of dormitory

As the monitor, we must strictly abide by the company's rules and regulations and dormitory management rules, supervise the internal hygiene of the dormitory at any time and play a leading role. As the saying goes: look at the image from the outside, look at the dormitory from the heart. The stacking of quilts, the placement of articles and the drying of clothes should be uniform, and the internal hygiene should be unified at all times to create a good internal environment.

5。 Do a good job in the ideological work of the players and report their work.

What a good team member can communicate and talk, understand their thoughts, solve the difficulties in their work and life wholeheartedly, let the team members have no worries and let them devote themselves to their work wholeheartedly.

Third, summary.

Everyone has ambition, and everyone actively serves others. Only by continuous practice can we form a good demeanor and let our security team go forward, step by step, from victory to glory!

My speech is over!