How to establish knowledge base

The construction of knowledge base is an important content of implementing knowledge management. Effective knowledge base construction must follow the following five steps. This step can also be used to analyze and evaluate the problems and solutions of enterprise knowledge base construction.

Step 1: Determine the knowledge to be managed.

In any enterprise, there are all kinds of knowledge, but in the practice of knowledge management, not every type of knowledge needs to be managed. Therefore, in the initial stage of knowledge base construction, it is necessary to make clear the type of knowledge to be managed and its value, so as to avoid the situation that both core knowledge and peripheral knowledge are poorly managed.

Step 2: Determine the source and motivation of knowledge.

Man is the carrier of knowledge and the source of knowledge generation, organization, utilization and innovation. In the construction of knowledge base, it is necessary to clarify the source of knowledge: who should produce what kind of knowledge and why. If you can't analyze every post and every process in the organization, it is difficult to ask for knowledge. In this case, even if "knowledge" is produced, the value of knowledge similar to that shown in the case cannot be guaranteed. Another question is why employees should enjoy it, which is the driving force of knowledge management.

Step 3: Organization of knowledge.

How to organize, systematize and reasonably classify the generated knowledge, and provide retrieval tools for people to consult freely? The knowledge generated in the work is often called "knowledge fragments", which are mostly unsystematic and scattered, and the systematization of "knowledge fragments" is also needed in the knowledge organization stage. In the case, how much information and "knowledge fragments" produced by the forum can be used is a question worthy of consideration. In the consulting practice of knowledge management center, our method is that the "fragments" output by communities and forums need to be processed in the first step, which is similar to the classification of elite areas in BBS, and then added to the knowledge base through knowledge storage process, audit and standardization. The classification of knowledge will be explained in detail below.

Step 4: Use knowledge.

Knowledge itself has no value, and only the knowledge that is used can play a role. We often see many "magnificent" knowledge bases, but no one has ever used them. In the case, the reason why knowledge can't be fully utilized is not only that knowledge itself is a "knowledge fragment", but also that the specific business of these knowledge roots is irrelevant, separated and "two skins". To solve this problem, we need to do knowledge utilization analysis at the same time as the output analysis of knowledge in the second step, and analyze their specific needs from the perspective of knowledge users: what knowledge is needed to complete a certain job, and how to express and transmit this knowledge.

Step 5: Knowledge innovation.

Innovation is not mysterious. Only innovation can win a sustainable competitive advantage. The first step of all business, management and technological innovations is knowledge innovation. On the basis of knowledge raw materials, do knowledge analysis and reasoning according to requirements.