Five 1,500-word annual personal work summary of property customer service

Work summary is an important part of doing all kinds of work. Through it, we can comprehensively and systematically understand the past work situation, and we can correctly understand the advantages and disadvantages of previous work. I am here to bring you five 1,500-word annual personal work summaries of property customer service. I hope you like it!

Annual work summary of property customer service 1

After the formal establishment of __ Property, I took over the work of the customer service foreman of the __ Property Customer Service Department, and was responsible for the management of the customer service group, cleaning group, and maintenance group. It lasted 7 months, from exploration to familiarity, and learning by doing. At every step forward, I received enthusiastic help from company leaders and colleagues, and received support and recognition from most residents. In these seven months, we have faced a lot of pressure and overcome many difficulties, but we have been very happy and fulfilled. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, were diligent and dedicated, coordinated all parties, provided considerate services, and completed the tasks assigned by leaders at all levels. The details are as follows:

1. Standardize behavior, strengthen internal management, and improve the quality of our own construction

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1. Employees in the management office should dress uniformly and sign up for work.

2. Operate residents and customer services in accordance with the center's requirements and procedures, and implement work procedures such as being polite, resolving conflicts, serving with a smile, and giving timely praise.

3. Employees must come to and from get off work on time, take attendance checks, and request for leave must be approved by the team and supervisor.

4. Employees have a clear division of labor, implement the work content to each person, and are familiar with job responsibilities, work standards, and work procedures.

2. Standardized services

1. Carefully write down various work logs with clear documents and records.

2. Established a daily inspection list for cleaning and maintenance, and implemented a shift handover record book.

3. The customer service team holds a weekly meeting every Tuesday afternoon. Based on the employees' work reports, they summarize, comment and summarize the work tasks completed in the previous stage, while assigning new work tasks and publicizing the center's regular meetings. stipulate, make clear requirements, report to the supervisor in a timely manner, and request work instructions.

4. Conduct monthly statistics on calls and visits from residents. A total of 2,385 calls and visits were received, including 155 residents' consultations, 43 opinions and suggestions, 69 residents' complaints, 752 office repairs, 740 home repairs, 26 other services, and 23 praises.

5. 4,571 community ID access cards, 380 car cards, and non-motor vehicle cards were issued.

6. Establish a complete file management system, collect various types of information and other documents and archive them completely, with a search directory, totaling 23 boxes. At the same time, electronic management has been initially implemented, and various announcements, notices, reports, property fees, and owner information materials have been simultaneously established and electronic files can be accessed at any time.

3. House management is in-depth and meticulous

Timely handle repairs at home and in public areas. In half a year, the number of home repair services was as high as 740 and in public areas 752. , the community has a large amount of maintenance and a small number of technical personnel, which requires maintenance workers to be comprehensive in skills, and they must also lead night shift maintenance work and Beiyuan day and night maintenance tasks. Maintenance staff always work silently, never complain, and never care about personal gains and losses.

Our master ___ always carries a ladder with one hand and rides a bicycle with the other. From one house to another, he always smiles warmly and carefully explains and publicizes maintenance knowledge. Master __ "violated regulations" time and time again by cooperating with the owner to buy materials (we generally require the owner to prepare materials by himself), riding a battery scooter to the building materials market to find matching materials, and never once applied for tolls and labor fees. During the busy maintenance work, Sharing part of the maintenance work of ____, it is always a matter of turmoil.

The busy figure of the maintenance masters has moved me countless times. They are always on call for all major maintenance and night maintenance. I would like to thank them for their dedication to their posts without regrets and their hard work sincerely and persistently.

4. House management and maintenance

1. For houses that are being renovated, we strictly follow the house decoration regulations, urge the household owners to carry out decoration in accordance with the regulations, and implement ab cards for decoration applications and decoration personnel. management to prevent violations from occurring.

2. When there are leaks in the houses of renovated owners in the community, the management office adopts several methods to help the residents solve their problems. On the one hand, the school will make a report for centralized processing, on the other hand, it will be reported to the school construction center, and on the other hand, it will actively Contact the construction unit. Carry out repairs according to the problems reported by residents.

5. Establish a maintenance inspection system for daily facility maintenance

Carry out maintenance on daily facilities and equipment in the public area, and promptly notify the technicians of the elevator and access control companies for maintenance and repair. Supervise and supervise the comprehensive overhaul of street lights in the community, timely inspection, repair and elimination of safety hazards in the water supply and power supply system, and timely report to the school preparations for issues such as the convenience of people to dry in the public area of ??the community.

6. Standardize the cleaning service process to meet the requirements of cleanliness and comfort

Supervise and guide the cleaning work in the community, formulate standard operation supervision procedures, implement the zone responsibility system, and appoint people, positions, and jobs Content, weekly regular inspection system, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the quality of the community environment.

7. Greening work

Domestic waste will be collected daily, and decoration waste will be cleaned up once a week. The landscaping work insists on pruning the trees in the community, replanting seedlings, removing pests and diseases, fertilizing and watering the trees in the community every month. At present, the trees are growing well, ensuring the quality of greening maintenance in the community.

8. Unity and cooperation in publicity and cultural work

Adhere to common progress, carry out criticism and self-criticism, create a harmonious, civilized, united and innovative team, and improve the quality of property services. Promote the work of the property management and the service concept of the center, ensure smooth communication channels, adhere to the correct service concept (reasonable and unreasonable), and provide owners with safety knowledge, health knowledge, weather forecasts, warm reminders, etc. in a timely manner. Won the owners' understanding and support for property management work.

9. The satisfaction of owners is the ultimate goal of property management services

After 7 months of work, I have become familiar with the grassroots management work process and can basically combine the knowledge learned with practice. Through combination, I formed my own way of working and gained a deeper understanding of the central concept. In my work, I feel more and more that treating people and doing things with sincerity may cause some trouble to myself in the short term, but in the long term, the effect is obvious. Whether it is for property management, colleagues or residents, honesty itself is the highest respect. Only by treating others with sincerity can we get true understanding and support. "Work rewards a gentleman, and God rewards diligence." Our owner group is a high-quality and well-educated knowledge group. As their understanding of property management deepens and their attention increases, they will inevitably require more transparency in management and make property management behavior more standardized. Therefore, integrity is by no means just a slogan, but a prerequisite for our development and survival.

These seven months of work have also exposed their own problems and flaws, such as weak equipment management and lack of communication with superiors, which need to be improved and learned in future work. At the same time, I hope to have the opportunity to study in a relatively mature community, master better skills, improve my professional level, and have more horizontal contacts with peers.

The new year is coming, and I am determined to devote more time and enthusiasm to my position, complete the tasks assigned by my superiors, and live up to the expectations of my superiors.

We hope that every member of our team will cherish the harmonious atmosphere together, create more surprises and transcendences, better exert team spirit, and work towards the goal of "no complaints from residents, no defects in services, no blind spots in management, and no hidden dangers in projects". Let us __ property management sneak into the hearts of our residents to work hard and strive with the new year!"

Annual work summary of property customer service 2

As an ordinary As a property customer service specialist, my main job responsibilities are to be familiar with and master the regulations, systems, and policies in property management, constantly improve and update my knowledge structure, and keep up with the development direction of property management; the second is to learn more Use the theoretical knowledge acquired to guide your actual work, try your best to handle and coordinate the relationship between the company and the owner; do every job diligently, always maintain a good mental state, adhere to service-oriented, management As a supplementary thought, win the trust of the owners and maintain a good image of the company. As a member of the company, this is what I must do. 1. Summarize a set of work experience at work<. /p>

1. First of all, the complainant or disputer should be given ideological work to "cool down"

2. Analyze and investigate the cause of the problem

3. If the problem is The relevant laws and regulations involving property management should be combined with the laws and regulations related to property management, and then scientific solutions should be formulated according to the actual situation;

4. The last step is of course the implementation of specific methods and the summary of each handling experience is as follows. We will use similar issues as the basis for future handling.

5. Complaints and dispute resolution return visits can allow our work to be affirmed by the owners, and at the same time, it can also shorten our relationship with the owners and facilitate future property management work.

2. On this basis, we established 9 steps to achieve zero defects in work

1. Clear requirements: the owner is not always right, but is always the most important ; Fully meet the needs of customers and use this as the starting point and destination of work.

2. Prevention first: Make full preparations to meet the requirements and actively prevent possible problems.

3. Do it right the first time: Do it right the first time during implementation, and do not use the work process as a testing ground.

4. Responsibility is in place: Break down the service quality goals and implement them in each department. , each position and individual, implement it step by step according to the plan

5. Intensive training: Carry out concept indoctrination, knowledge teaching and skill training to oneself

6. Strict inspection: Implement personal inspection. Self-inspection, supervisor/manager supervision, and administrative management center inspection; and analyze the results to clarify problems, causes, and responsibilities

7. Cyclic review: Regularly review problems existing in the service (especially owner complaints). ) Correct in a timely manner and formulate corresponding preventive measures

8. Integrated organization: Based on the linear organizational structure, with customer satisfaction as the center, the "first responsible person" system will be improved and information exchange will be accelerated. speed, highlighting the idea of ????total quality management.

9. Standardized operations: Further improve operating specifications.

3. The implementation of "zero defects in property" will further improve service quality, enhance the company's brand image, and consolidate the property market

Zero complaints and no complaints is actually a vision of every enterprise , is also the vision of our company and one of my visions. It can be said that there are no companies that can truly achieve this, because consumer psychology and behavior are difficult for companies to determine. Companies can increase the quality of their services through efforts, which can only improve customer satisfaction, but it cannot determine customer satisfaction. Zero complaints and no complaints is the goal pursued by the company. It requires the company to serve consumers completely. Consumers are God. This sentence must be kept in mind at all times.

Generally speaking, whether a company can survive depends on how well its customers support the company? This support is directly affected by customer satisfaction, so in the new year Here, I think I can increase customer satisfaction through good service and well-planned customer return visits. The company is also developing towards the goal of "zero complaints, no complaints" with high-quality products and services.

Customer satisfaction is the most important criterion for measuring a company’s service quality. Through personal customer satisfaction surveys, it can be found that customer satisfaction is a psychological activity, which is the result of the customer’s needs being met. Feeling of pleasure. For the customer, he spent a certain price and needs to achieve a certain goal. If a large part of the products and services we provide him are not what he wants, even if your price is lower than others, you may not be able to raise his price. of satisfaction. Therefore, customer satisfaction is a quantitative indicator to measure customer satisfaction. This indicator can directly understand the satisfaction level of an enterprise, product or service in the minds of customers.

As a member of the company, I will abide by my responsibilities, constantly improve myself, study hard in my daily work, learn from each other's strengths, and conscientiously complete the work assigned by the leadership.

Annual work summary of property customer service 3

Time flies, and I have been working in the __ service center for a year without knowing it. In my opinion, this is a short and short time. Another long year. What is short is the work skills and professional knowledge that I have not had time to master, and time has passed; what is long is that I have to become an excellent customer service staff, and the road ahead must be very long.

Looking back at the time when I applied for the company’s customer service position at the job fair, it feels like it happened yesterday, but now I have transformed from an ignorant student into an employee who shoulders work responsibilities, and I also have a deep understanding of customer service work. From unfamiliar to familiar.

Many people don’t understand customer service work and think it is very simple, monotonous, or even boring. It is just about answering the phone, taking notes, and surfing the Internet when there is nothing to do. In fact, it is not the case. To be a qualified and competent employee Customer service personnel need to have relevant professional knowledge, master certain work skills, and have a high degree of consciousness and responsibility for their work, otherwise they will make mistakes and dereliction of duty at work. Of course, I did not understand this from the beginning. I realized it, but I only realized it deeply after experiencing various challenges and hardships at work.

1. The following is my main work content this year

1. Handling the procedures and documents for the owner’s house collection, check-in, decoration and other documents, as well as the filing of the owner’s information, files and keys ; Among them, 92 households have been delivered to the park, 46 households have gone through the handover procedures, 7 households have gone through the decoration procedures, and 2 households have moved in as owners.

2. Receive information from all aspects, including information from owners, decoration units, real estate companies, construction units, etc., while keeping records, notify relevant departments and personnel for processing, and track the process to complete Make a return visit later.

3. Production, sending and archiving of letters and documents. Currently, 150 annual work contact letters and 115 rectification notices are issued; 55 warm reminders; 23 department meeting minutes and release of large items There are more than 1387 copies.

2. In the process of completing the above work, I have learned a lot and grown a lot

The hard work at work has shaped my character and improved my psychological quality. . For me, who has just entered society and has little work experience, I will inevitably encounter various obstacles and difficulties at work. However, with the help of leaders and colleagues, especially the careful guidance of my supervisor, , which made me have the courage to face and challenge difficulties when I encountered them, and my character was further consolidated.

I remember that when ___ and ___ delivered the house, due to time constraints, fewer people, and more complicated related work; all the staff in the housekeeping department worked overtime for more than a week, striving to get everything done before handing over the house. The preparation work was thorough and meticulous; especially in the first three days of delivery, everyone worked overtime until two or three in the morning every night. On the first day of handover, I was responsible for assisting the customer service center. When I dragged my exhausted body to participate in the handover work, I felt like I was sleeping with my eyes open.

But when I saw __ who came from afar, her calm and sweet smile when facing customers, and her skillful reception skills, my heart was filled with ripples; she also worked overtime and was very tired, why? How can we maintain such a good mental outlook and working condition in front of customers?

Through the company leaders’ summary of our work that day, I deeply realized the true meaning of professionalism and service with a smile.

The so-called professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and fulfill your job responsibilities.

The so-called smile service means that when you face a customer, no matter whether you are happy or not, troubled or not, you should put your work first, your customers first, and always keep smiling, because you represent more than just Your personal image is also the image of the company.

In the next two and three days of delivery work, I switched from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain service with a smile, and successfully served several customers. The owner has completed the handover procedures. Hearing the encouragement from my superiors and seeing the satisfied smiles of the owners, I was extremely pleased.

Going through this handover process will also play a great role in my future work. I can correct my mentality and actively correct myself when facing criticism and correction from leaders and colleagues; Engineers have gradually become fearless when communicating; etiquette work such as reception etiquette and telephone etiquette have also been gradually improved.

1. Realize the importance of details in work and life. Details are often underestimated or even ignored because of their "smallness". They also often make people feel cumbersome and have no time to take care of them. In my work and life, I deeply realize that details cannot be neglected or sloppy; whether it is every line of text and punctuation when drafting company documents, or the refinement of services emphasized by the leaders, and no dead ends in sanitation, etc., I am deeply impressed. I realize that only by going deep into details can I get rewards; details produce benefits, and details bring success;

2. My talents have been expanded through work and study. When I work hard to complete every task assigned by my superiors, I receive support and affirmation from my superiors in return. The Christmas and New Year's Park layout plan that I just completed two days ago was the first plan I made myself. When the plan was approved by my supervisor, I was filled with the joy of success and enthusiasm for work; as for the next design of the canteen bulletin board I will treat the layout, as well as the park signage system and the layout plan in the Spring Festival park seriously and responsibly, and do my best to make them better one by one.

3. In the following work, I will work hard to correct the shortcomings in my work in the past year, continue to improve, and strengthen the work in the following aspects

1. Strengthen learning Basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception procedures and etiquette;

2. Strengthen copywriting, conference and other production capabilities; expand various work skills, such as learning PHOTOSHOP and coreldraw software operations, etc.;

3. Further improve your character, increase your patience with work, pay more attention to details, strengthen your sense of responsibility and cultivate work enthusiasm;

4. Communicate more with leaders , colleagues communicate and learn, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

I am very lucky to be able to join this lovely and excellent team just after graduating from school. The cultural concepts and working atmosphere here have unconsciously infected and promoted me; allowing me to Learn and grow in learning; you also determine the direction of your efforts. At this moment, my goal is to strive to challenge myself, surpass myself, and make greater progress in the new year's work!

Annual work summary of property customer service 4

Busy __ year is about to pass. Looking back on the work over the past year, I feel deeply. Over the past year, with the care and support of leaders at all levels of the company and the active efforts and cooperation of all staff in the service center, I have gradually matured in discovery, solution, and summary, and have achieved certain results.

1. Improve service quality and standardize housekeeping services

Since the launch of "one-to-one housekeeping service" in March 2009, no matter what kind of housekeeping service is encountered in daily work, No matter the problem, he can do all the work without shirk and take responsibility to the end. Regardless of whether matters belong to this position, we must track and implement them to ensure the continuity of all the company's work, so that the work can be carried out in a healthy state, which greatly improves our work efficiency and service quality. According to record statistics, while implementing “one-on-one butler service”, employees also participated in various trainings organized by the company. The training mainly focuses on the "Service Standards for Customer Ambassadors", "Service Standards for Handover Reception Personnel", "Deportment and Etiquette", "Conversation Etiquette", "Guest Sending Etiquette", "Answering Etiquette", "Behavior", etc. After the training, on-site simulations and daily inspections were conducted for assessment, such as "smile, greeting, standardization", etc. We rewarded and punished me based on my usual performance until the end of the month, which greatly improved my service level and was recognized by the owners.

2. Standardize the service process and move towards professionalization of property management

With the promulgation and implementation of the new "Property Management Regulations" and the increasing improvement of other related laws and regulations, people have become more and more interested in property management. The requirements of property management companies are also getting higher and higher. Property management is no longer content with the status quo of being on the fringe, but is moving in the direction of professionalization, procedure and standardization. In the daily management of the community, we strictly control and strengthen inspections. If we find illegal operations and decorations in the community, we will persuade them in good faith from the perspective of management services, stop them in a timely manner, give reasonable suggestions, and communicate with the relevant departments of the company. , and formulated corresponding rectification measures, such as building Buddhist temples privately and building sunrooms on terraces, etc. Once discovered, we immediately issued a rectification notice and ordered them to rectify immediately.

3. Strengthen training and improve business level

Professional knowledge is very important for property managers. Lack of experience in practice. The market environment is gradually taking shape, and it will take a long time to get on the right track. These objective conditions determine that we practitioners need to continue to learn. Learning the laws, regulations and trends of the industry is very beneficial to doing our work well.

Customer service is the department that has the most direct and frequent dealings with owners. The quality of employees represents the image of the company. Therefore, the company has been continuously improving employee training and improving our overall service level. The main purpose of our training is The contents include:

1. Carry out etiquette training and standardize appearance

A good image gives people a pleasing feeling. Property management is first and foremost a service industry, receiving owners When visiting, we will be warm and considerate, serve with a smile, and have a kind attitude. In this way, even if the owner comes with emotions, our attentive service will alleviate it so that we can help the owner solve this problem. The front desk service staff must stand and serve. Whether they are company leaders or owners, they must say "hello" when they meet. This not only enhances the image of customer service, but also enhances the image of the entire property company to a certain extent, and highlights the role of the property company. Nature of service.

2. Carry out professional knowledge training and improve professional skills

In addition to etiquette training, professional knowledge training is important. The company also provides regular training to employees in this area. It mainly combines the "__ City Residential Area Property Management Regulations", "__ Industrial Park Residential Property Management Measures", "Residential Interior Decoration Management Measures" and other laws and regulations, and learns relevant legal knowledge to legally solve practical problems. Regarding the problems, we clearly understand that property management is not guaranteed forever, nor is the property company responsible for everything after paying the property management fee. The company also takes some classic cases for everyone to discuss, analyze, and learn together. If there is a dispute, the property company How much responsibility should you bear? They all require us to continue learning and accumulating experience at work.

__ will be a new year. With the continuous improvement of our service quality and the increase in the number of owners staying in the community, the property will move towards higher and stronger goals, and all customer service staff will also We will continue to maintain a high enthusiasm for work, welcome the new year with a fuller spirit, and work together to write a new and glorious page for our __ Property Company Yiting Service Center! Our work plan for __ Yes:

1. Follow up on the situation reported by the owners in the __ year satisfaction survey in order to improve the __ year occupancy rate.

2. Continue to standardize various work processes and conscientiously implement the job responsibilities of each position

3. Promote the "Customer Ambassador Service Standards", "Service Standard Terms for Handover Reception Personnel", "Appearance", "Conversation Etiquette", "Send-Off Etiquette", "Answering Etiquette", "Behavior" to improve employee quality and service level.

4. Fully cooperate with various departments to complete the housing delivery work.

5. Do your best to carry out renovation inspections, reasonably arrange inspections by relevant personnel, and ensure timely discovery and timely handling. .

Annual work summary of property customer service 5

Looking back on the work of the past six months, with the support and help of the company leaders and colleagues, I strictly required myself and in accordance with the company's requirements, Completed his job well. After half a year of study and work, there have been new breakthroughs in the work model and major changes in working methods. The work situation in the past six months is summarized as follows:

1. Daily work of the Customer Service Department

Customer service is a completely new field of work for me. As a worker who handles customer relations, I clearly realize that the work of the customer service department is the hub of the entire company, connecting the previous and the next, communicating internally and externally, coordinating the left and right, connecting all directions, and the center that promotes all work towards the established goals. .

There are many tasks, including document processing, file management, document forwarding, accepting customer complaints, returning houses, handing over houses, etc. In the face of a large amount of complicated and trivial routine work, I strengthen my work awareness, pay attention to speeding up the work rhythm, improve work efficiency, handle various affairs calmly, strive to be comprehensive, accurate, and moderate, and avoid omissions and errors. So far, I have basically achieved everything. .

1. Keep abreast of the conditions of the houses to be delivered to provide a basis for leadership decision-making. As a well-known company in the real estate development industry, housing delivery is a top priority. The company established a housing delivery working group. As a member of the team, I use all favorable resources, take effective measures, go to the case site and construction site to actively communicate with relevant personnel, and promptly feed back the house information, work progress, and problems I understand to the leadership and general manager's office. This enables the company leaders to grasp the progress of the house delivery work in the shortest possible time and further arrange the delivery work on this basis.

2. Straighten out relationships and create departmental workflows. At the beginning of the establishment of the department, almost all work was started from scratch. In the past six months, the department has become familiar and the interpersonal relationships are harmonious, and preparations have been made for future coordination and full use of the capabilities of each department to solve work problems.

3. Do a good job in the company's written work, drafting documents, reports and other written work. Conscientiously do a good job in sending, receiving, registering, and delivering department-related documents; organize and archive department documents, approval forms, and agreements into books, do a good job in data archiving, and do a good job in customer data management.

4. Accept customer complaints and promptly coordinate with relevant departments to handle them properly, and actively respond to the call of the five spirits of the group’s employees. Give full play to the advantages of your own department, be anxious in your work attitude, have a high degree of customer awareness, treat customer matters as your own, be highly responsible and sensitive. The second is the strong resource integration ability and strong driving ability to promote the entire company's resources to be tilted towards customers to solve customer problems. Predict owner behavior and demands, fully consider costs and marketing, and provide appropriate guidance and control. Minimize their unreasonable expectations and improve customer satisfaction.

2. Strengthen self-study and improve professional level

Because I feel that I have a heavy burden, and my knowledge, ability and experience are far behind my position, so I always I dare not take it lightly and am always learning, learning from books, learning from the leaders around me, and learning from my colleagues. In this way, I feel that I have made some progress in the past six months. Through continuous learning and accumulation, I have gained work experience in this department and can deal with various problems that arise in daily work relatively calmly. In terms of organizational management ability, comprehensive analysis ability, coordination ability and written and verbal expression ability, I have gained a lot of experience in this department. Half a year of training has made great progress, ensuring the normal operation of various tasks in this position. I can treat various work tasks with a correct attitude, love my job, and work hard to implement it in actual work. Actively improve one's own professional qualities, strive for work initiative, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and work quality.

3. Existing problems and future efforts

In the past six months, I have been dedicated to my job and carried out my work creatively, and achieved some results, but there are also some problems and shortcomings. The main manifestations are: first, I was groping for many tasks while doing them, so that I could not work with ease, and work efficiency needs to be further improved; second, some tasks were not detailed enough, and some tasks were not well coordinated.

In the second half of the year, I am determined to seriously improve my business and work standards, and contribute my share to the company's economic development by leaps and bounds. I think I should work hard to: First, strengthen learning and broaden my knowledge. Work hard to learn real estate professional knowledge and relevant legal knowledge. Strengthen the understanding of the real estate development context and direction, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and be aware of the company's overall planning and current situation; secondly, based on the principle of seeking truth from facts, we must communicate everything from superiors to subordinates , report the situation; truly be a good assistant to the leader; improve one's own business level. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.

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