"Live Intelligence" is people-oriented and overcomes difficulties. Dongfeng Peugeot actively responds to the challenges of the epidemic

In the fight against the new coronavirus, DPCA and Dongfeng Peugeot have actively cooperated with the government in continuously carrying out work, and made corresponding work arrangements based on the latest epidemic situation, and are moving forward without fear of hardships and burdens.

United as one, we are fully committed to the front line of epidemic prevention and control

Dongfeng Peugeot responded to the call of the government and the emergency prevention and control headquarters, fully supported the fight against the "epidemic", and actively participated in the front line of epidemic prevention and control. As a local corporate brand in Wuhan, we use various methods to participate in and help win this war without gunpowder.

Love and Aid - Caring for Homeland Enterprises responded to the call by donating love and preparing more than 800 sets of protective clothing for the painting workshop to support employees of the Dongfeng Travel online emergency fleet. They made spontaneous contributions and actively participated in the front line of epidemic prevention and control. Diamond support Fleet, pick up medical staff and transport medical supplies for community services, provide emergency community services to residents, lead crowdfunding, purchase protective materials and donate to community hospitals to ensure safe production in accordance with government and epidemic prevention and control requirements, and on the premise of fully ensuring the health and safety of employees. Arrange production according to market demand to ensure the safety of the production and manufacturing process, and provide consumers with compliant and safe products

*** Overcome the difficulties, fight the epidemic with dealers, and move forward hand in hand

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Dongfeng Peugeot Brand Department actively responded to the epidemic, adjusted target policies in a timely manner, proactively lowered sales targets, eased the pressure on dealers, and encouraged dealers to work together with the brand to make progress.

*** Overcoming difficulties, ***Fighting the epidemic unbundled business policies, allowing dealers to enjoy the policy rewards released "Overcoming difficulties? United as one" red envelope rewards can enjoy up to 90 days of interest-free period, and the maximum Long 240-day financing period

Ensure safety and continue to provide consumers with high-quality services

Let consumers enjoy more secure services, comprehensively enhance consumer perception and consumer confidence, and minimize the risk of Due to the impact of the COVID-19 epidemic, Dongfeng Peugeot started by ensuring the health and safety of the environment, personnel, vehicles and equipment at dealers' business premises to give consumers complete peace of mind. At the same time, in response to the current epidemic situation, we vigorously expand online service platforms and channel functions to provide consumers with the greatest convenience and safety, and continue to deepen the eight exclusive service upgrades of Blue Care 2.0, which are people-oriented and service-oriented.

Safety-oriented and people-oriented are the three reassurances to ensure that customers are provided with the safest car-purchasing services. In-store reassurance strictly points to various safety measures to ensure the hygiene and safety of dealers’ business premises through body temperature detection, hand washing, and wearing masks. Gloves, masks and other measures are taken to ensure the safety of customers when entering the store. Test drives are done with peace of mind. Make appointments for test drives and provide door-to-door pick-up and drop-off services. Measures such as temperature checks and wearing masks are used to ensure the health and safety of test drive specialists and customers. Comprehensive disinfection after the test drive is strictly enforced. Try and disinfect and remind customers that Financial Security has specially launched a free skip repayment service in response to the epidemic. Consumers can apply for deferred repayment without leaving home, and quickly apply for loan services through the APP. 24-hour self-service, providing 6 days of additional repayment. With the help of existing online service platforms and functions, Grace can minimize the number and time of customers going out for vehicle maintenance and purchasing new cars. Make an appointment for maintenance: Customers can make an appointment for maintenance through the Dongfeng Peugeot Shiyouhui WeChat official account and receive service coupons online. Car viewing: Flexible use of long-lasting media online car viewing, VR showroom and other functions, allowing users to learn about vehicles and dealers without leaving home. Online car selection: Customers can make an appointment to view cars through Dongfeng Peugeot official website and Tmall flagship store Car, choose a car, receive coupons and make an appointment for a test drive: After receiving the coupon online, you can make an appointment at the outlet by phone, and book a dedicated car in advance to visit the store to view the car and test drive experience services. During the ongoing epidemic, we will strengthen our blue care for customers. Send caring text messages and WeChat messages to new and old customers.

Notify users of changes in branch operations or services as soon as possible, maintain smooth communication and strengthen "24-hour rescue services", and implement the blue care service commitment. Qualified branches will carry out after-sales "delayed services" and "door-to-door pick-up and delivery" and other features Delayed service: For customers with reservations, the service hours are appropriately extended. Door-to-door vehicle pickup and delivery: Within a 10km service radius, maintenance and door-to-door vehicle pickup and delivery services are implemented to respond to the VOC epidemic. 400 personnel overcome difficulties to ensure 24-hour online

Dongfeng Peugeot actively faced the epidemic, cared about home, paid attention to the epidemic, cared for dealers and every employee, and worked with dealers to overcome the difficulties through sales and financial deployment and response. During the critical period of the epidemic, Dongfeng Peugeot continued to carry out VOC work, and the 400 call center insisted on providing 24-hour uninterrupted online services to provide consumers with high-quality services and safety guarantees.

This article comes from the author of Autohome Chejiahao and does not represent the views and positions of Autohome.