Administrative Etiquette in Workplace Etiquette

Administrative Etiquette in Workplace Etiquette

Working in the workplace, what every employee does most is to handle all kinds of official business in the office, which is called handling official business, also called office. Generally speaking, office work is not only the basic form of every employee's daily work, but also the routine form of his office. When people come into contact with a company, especially when dealing with it for the first time, they usually pay close attention to whether the office etiquette of their employees is standardized.

Office etiquette, also known as official etiquette, generally refers to the routine etiquette norms that employees should abide by when dealing with official duties in the office. Generally speaking, office etiquette has the following four basic characteristics:

First, standardization. Office etiquette is actually a standardized practice used by employees to restrain themselves at work. What it admires most is all kinds of rules. Whether to speak the rules or not is not only related to the personal quality of employees, but also an important criterion for whether the unit is standardized.

Second, it is objective. Use office etiquette and pay attention to its objectification. On the one hand, office etiquette is only used to be strict with yourself and should not be used to ask others. On the other hand, the specific application of office etiquette needs to vary from person to person, and it is not possible to mechanically copy dogma or unconditionally apply the same standard to everyone.

Third, the details. As far as the specific content is concerned, office etiquette attaches great importance to standardizing the specific details of every link in employees' daily work. Emphasize that education is embodied in details, and details show quality.

Fourth, tradition. With the progress of the times, the form and content of office etiquette will keep pace with the times, constantly enriching, adjusting and developing. At the same time, office etiquette is very traditional and conservative, which directly links tradition and conservatism with the standardization and normalization of office etiquette.

The main purpose of office etiquette is to require every employee of the company to behave appropriately, treat people and do things appropriately in their specific posts, so that all employees can fulfill their duties, be diligent and love the people, and strive to improve work efficiency. To put it simply, we should be strict with ourselves, be kind to others and do our duty.

In the workplace, every employee must strictly abide by administrative etiquette. The so-called administrative etiquette refers to the most basic etiquette norms that should be followed in the internal management of each unit.

When using administrative etiquette, we should pay attention to the following requirements: first, as far as the applicable object is concerned, it only applies to the interior of the unit; Secondly, as far as the applicable location is concerned, it is only applicable to specific office locations such as writing rooms; Third, as far as applicable time is concerned, it only applies to normal working hours. Beyond the above specific scope, administrative etiquette usually fails.

The importance of management for any unit is self-evident, but management is first and foremost the management of people. As an administrative department specializing in internal management, in fact, its main task is to coordinate and deal with interpersonal relationships within the unit, so that all employees of the unit can unite as one, be of one mind and get along with each other in a friendly way. It can be seen that the main mission of administrative etiquette is to coordinate and deal with the interpersonal relationship of the unit and enhance the centripetal force and cohesion of the unit.

Generally speaking, the basic purposes of administrative etiquette are: self-discipline; Be kind to others.

First, self-discipline

In essence, man is the sum total of various social relations. Therefore, no matter where you are, every normal person should deal with interpersonal relationships consciously, actively and actively. In modern society, ignoring interpersonal relationships and acting on one's own will never work.

To do a good job, we must first do a good job of a person. If you can't handle interpersonal relationships well, you just don't know how to behave. If you don't know how to be a man, in turn, you will often directly or indirectly hinder your work.

Every employee, regardless of his position, must first learn to restrain himself when dealing with the internal interpersonal relationship of his unit. The so-called self-discipline, here mainly requires staff to be strict with themselves in dealing with people. When dealing with interpersonal relationships within the unit, we should consciously make demands on ourselves.

According to the established etiquette norms, every employee should pay attention to three main points of self-discipline, namely, love and dedication, well-trained and self-respect.

1.

Love and dedication are the basic requirements for employees. At work, every employee should practice voluntarily. At present, the love and dedication of employees should be mainly manifested in the following aspects:

The first is to adjust the mentality. The so-called mentality refers to a person's psychological state. In business, most successful people must keep a good attitude. Only by adjusting one's mood can one really do one's own thing well. As a staff member, in the post, we should be good at adjusting our mentality: winning without arrogance and losing with grace; Can go up and down, can enter and retreat.

The second is to devote yourself wholeheartedly. As the saying goes: 360 lines, each line is the best. If you want to achieve something in your work, you must take your work seriously. Love is the best teacher and concentration is the best method. If you are conscientious and persistent in your work, you will certainly make great progress.

The third is to strive for progress. We should not only concentrate on our work, but also strive for progress and continuous progress. Life will not be wasted unless the goal is clear. Only by constantly making progress in the work can we be in an invincible position. If you don't have the spirit of hard work and enterprising, you will lose the motivation of enterprising, and you may be eliminated in the fierce competition.

The fourth is perseverance. How many things you have to do and how much pressure you have to bear. In career and life, no one can be smooth sailing, and things that are misunderstood, frustrated or even wronged by others happen from time to time. At this moment, we should persevere, even bear the burden of humiliation, and withstand any form of test.

The fifth is to take pleasure in suffering. If you want to win the praise of others in your own job, you need not only to study hard and study hard, but also to work hard, not to be moved by fame and fortune, regardless of temporary gains and losses.

The sixth is to learn from each other. Comrade Mao Zedong once said: Modesty makes people progress, while pride makes people fall behind. At work, we should not only admit our own strengths, but also face up to our own shortcomings, be good at learning from others' strengths and make up for our own shortcomings.

well-trained

In society, everyone who is respected is bound to achieve something in his career. In the workplace, no matter the boss or the ordinary employee, they should strive to make themselves have a skill and perform well in all aspects of their work. Pay special attention to the following six points.

One is proficient in business. If employees want to be well-trained in their work, they must first be proficient in business. To really do this, we must start from now, start from scratch, study hard, practice hard, and have enthusiasm and patience when learning business.

The second is profound knowledge. In addition to being familiar with their own business, every employee should also have a broad vision, be good at observation, be diligent in thinking, study hard and master other new knowledge, new ideas and new information.

The third is to abide by the law. In daily work and life, every employee should abide by social laws and social ethics; Abide by unit discipline and professional ethics.

The fourth is to shut up. In the workplace, sometimes it is inevitable that everyone will master some industry secrets or other people's privacy. One of the marks of a well-trained employee is to keep his mouth shut in front of outsiders. This is not only a personal accomplishment, but also a basic professional ethics.

The fifth is to pay attention to efficiency. In the work, we should not only do things seriously, but also pay attention to efficiency, pursue quality and ensure quantity. If the staff procrastinates, looks forward and backward, and perfunctory, it will inevitably be overtaken by other latecomers.

Sixth, keep your promise. In the workplace, people attach great importance to keeping their promises. In official contacts, a person with credit is likely to make many friends, while a person without credit will often struggle. Someone once said: Credit is the best advertisement for every enterprise, and it is also the foundation of modern people in the workplace. This sentence should be remembered by every employee.

Maintain self-esteem

When dealing with all aspects of interpersonal relationships, employees should consciously safeguard their self-esteem. Only by respecting yourself can you gain the respect of others. A person who has no self-esteem will never be respected by others. Every employee should pay attention to the following five rules when maintaining self-esteem:

First, cherish the image. At work, employees must cherish their personal image. The clothes, manners and conversation of employees not only reflect their mental outlook, but also show their literacy, taste and identity. A slight mistake in this respect will damage your personal image.

The second is to distinguish between public and private. When dealing with official business, it is the minimum requirement for every employee to distinguish between public and private. On the one hand, it is necessary to distinguish between the overall situation of the company and personal feelings, and not to mix personal feelings into the work relationship; On the other hand, we should cherish the company's property and consciously prevent encroachment on the company's property.

The third is to race against time. In business, time is life, time is efficiency and time is resources. At work, every employee should be good at allocating and using time effectively, race against time and know how to cherish other people's time.

The fourth one is well arranged. The daily work of the unit is often more complicated. If you want to achieve a relaxed state, you must be good at making reasonable arrangements for it. When arranging all kinds of affairs, we must pay attention to priorities, be orderly and orderly.

The fifth is to maintain the environment. If you want to leave a good impression on others at work, you need to carefully maintain your office environment. Specifically, the office environment can be divided into big environment and small environment. The former refers to the overall environment inside and outside the office, while the latter refers to the specific environment such as personal desk and filing cabinet. The basic requirements for them are: clean, tidy and orderly.

Second, be kind to others.

Engaging in any specific management work within the unit often involves various interpersonal relationships. It should be admitted that the ability to coordinate and deal with interpersonal relationships is one of the basic working abilities that a staff member should have. In real interpersonal communication, a person's interpersonal relationship not only reflects his personality, but also often determines the success and development of his career.

In official communication, every employee is required to always be kind to others when coordinating and handling interpersonal relationships. Being kind to others generally involves the following five aspects: First, actively accept others. Second, attach great importance to others. Third, respect others seriously. Fourth, try to understand others. Fifth, be friendly to others.

In the internal management of the unit, the most important interpersonal relationship that every employee faces is nothing more than the relationship with colleagues, superiors, subordinates and the opposite sex. If you want to be really kind to each other in practical work, it is natural to be different according to different contacts.

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Colleagues, here refers to working partners who work in the unit, get along with each other day and night, or have similar ranks and businesses. Working in a company, one's colleagues are often not chosen by oneself. Only by actively accepting them and trying to live in harmony with them can we help our work develop smoothly. It must be remembered that it is a duty to respect colleagues. Specifically, to deal with the relationship with colleagues, we should pay attention to the following six points

First, treat each other as equals. Be kind and friendly to colleagues, not close or distant. Under normal circumstances, colleagues should be treated equally and impartially. Pulling mountains, drawing circles, engaging in sectarianism among colleagues, or being too partial to some people may win the favor of some colleagues, but it may also lose the favor of others. These vulgar practices will only damage the relationship between colleagues in the end.

The second is to do a good job in unity. When you get along with colleagues at ordinary times, you should not only pay attention to your business, be open and honest, dare to criticize and self-criticize, but also pay attention to specific ways and means, and don't engage in crooked ways, exploit the topic, fan the flames, sow discord and undermine unity.

The third is to be honest with others. A normal colleague relationship should be a friend of a gentleman. This kind of friendship between colleagues requires mutual generosity, mutual trust and frankness. Su Dongpo once said: convince people with sincerity, without words. The greatest trust between people comes from frankness, and mutual trust between colleagues should also be based on sincerity. Being insincere and dishonest with colleagues will inevitably lose each other's trust and even hurt each other.

The fourth is mutual support. Since colleagues are partners in their work, they should take the initiative to care for and help each other in their work. When colleagues need support and help, they should step forward and help them with all their strength, without attaching any conditions or requirements or complaining about it. It should be confirmed that supporting colleagues' work will not only win each other's support, but also directly contribute to the development of the unit.

Fifth, the distance is moderate. No matter helping, caring and supporting colleagues, or the other party taking the initiative to ask for something from themselves, we should pay attention to it and stop it. When dealing with the relationship between yourself and your colleagues, you should always maintain a good proper limit to prevent enthusiasm from being offside, violating the rules, forcing others to do things, interfering with each other's private lives, and even causing their antipathy.

Sixth, guard against arrogance and rashness. At work, we should learn from colleagues around us with an open mind and be good at learning. We should really regard our colleagues as mentors and friends and learn from each other seriously. In front of colleagues, we should always restrain our conceit, arrogance and get carried away. It is unacceptable to tell colleagues what to do, be overbearing, simple and rude.

2. Relationship with the boss

In the unit, the boss refers to his superior leader in the working relationship. Properly handling the relationship between yourself and your boss is usually considered as the basic prerequisite for the smooth development of your work. It must be remembered that it is your duty to respect your boss. To handle the relationship between yourself and your boss, you must keep in mind the following five points:

First, obey the leadership. With the boss, first of all, you need to straighten your position. Since you are a subordinate in front of the boss, you should obey his leadership at work. At work, employees are allowed to put forward opinions or suggestions to their superiors in an appropriate way, but once the superiors make a decision, they must actively follow it. It is absolutely forbidden to disobey the boss's instructions, misinterpret them at will, or even openly play the devil's advocate.

The second is to maintain prestige. At work, every employee must consciously safeguard the personal prestige of his boss, whether in order to maintain the image of the unit or to obey the discipline of his superiors at a lower level. On the one hand, it is inappropriate to discuss, comment and accuse the boss's personal ability and basic decision behind his back; On the other hand, in public, it is not appropriate to contradict and accuse the boss in public, and it is not appropriate to make fun of and play tricks on the boss in public to make him make a fool of himself.

The third is to respect the boss. Regardless of your personal relationship with your boss, you should pay attention to respect each other at any time, anywhere and everything in the workplace, especially in front of outsiders. To be clear about the difference between yourself and your boss at work, you should ask for instructions from your boss and report to your boss. You should seriously consider the boss's suggestion and accept his criticism with an open mind. Use honorific words when addressing the boss, use honorific words when talking to the boss, and don't forget to be polite when going out with the boss.

The fourth is to clarify the authority. In the unit, each employee not only has a different division of labor, but also has a different scope of authority at work. In actual salary, every employee should not only forge ahead in specific work, but also pay attention to his own ability and authority. A unit is like a machine. In order to ensure its normal operation, all its components are required to take their positions and perform their duties. If the staff act spontaneously at work, make decisions without authorization and don't understand the importance of performing their duties, it will often lead to the derailment of this machine in the unit.

The fifth is to go all out. In daily work, the best support and reward for employees to their superiors is to do their jobs conscientiously and wholeheartedly. In normal times, actively doing your own work is actually actively cooperating with the boss, sharing worries for the boss, and it is also the greatest support for the boss. Really doing this will undoubtedly make the boss look at himself with new eyes.

3. Relationship with subordinates

The so-called subordinates generally refer to the deployment of their own management and leadership in their work. As the saying goes: a hero has three gangs. Any leader, no matter how smart and capable, will often become a loner without the support, cooperation and support of his subordinates. It must be remembered that respecting subordinates is a virtue. In order to deal with the relationship with subordinates, we should pay attention to the following five points.

The first is full trust. Every successful leader knows that he must undoubtedly employ people for his subordinates. In practical work, once you hand over a specific task to your subordinates, you should give them corresponding independent arrangements and give full play to their space, and fully trust their experience, ability and decision-making. In addition to the necessary instructions, generally do not give too many restrictions and interference to subordinates. This practice is both a kind of trust and a kind of support for each other.

Second, the use of quantity. When assigning and assigning tasks to subordinates, we should first consider each other's ability, experience and potential in the work, and then use them on this basis. It is not only helpful for the smooth completion of tasks, but also the minimum requirement of modern management science for leaders.

The third is Corporal Li Xian. The relationship between superiors and subordinates at work is just an ordinary interpersonal relationship formed by different division of labor. The relationship between the boss and subordinates is not only the relationship between the leader and the led, but also the relationship between colleagues in the same boat. An outstanding leader must understand that respecting subordinates is the principle of being a man, and Corporal Li Xian is a necessary accomplishment for a leader. At any time, leaders should treat their subordinates equally, with a gentle attitude and special respect for each other in personality.

Fourth, we should be enthusiastic and help each other. In practical work, every leader should actively give all necessary help to his subordinates. When subordinates need help, they must try their best to help. When subordinates never ask for help, but feel it necessary to help each other, they should also help. For the boss, it is his job to solve problems for his subordinates; Helping subordinates is actually helping yourself.

The fifth is understanding and protection. Bosses who are loved by subordinates are usually people who are good at understanding and protecting subordinates. When dealing with interpersonal relationships at work, the boss can't engage in cronyism;

When the boss evaluates the work, don't blame his subordinates for pursuing perfection; When subordinates are in trouble, the boss should dare to share joys and sorrows with them. When subordinates encounter setbacks, the boss should help, support and understand subordinates spiritually in life; When subordinates make mistakes in their work, the boss should take the initiative to bear the necessary responsibilities.

4. Relationship with the opposite sex

Within each unit, people usually have to consider gender factors when coordinating and dealing with interpersonal relationships. On any occasion, the relationship between men and women is often a very sensitive issue. At work, this is no exception. It must be remembered that it is polite to respect the opposite sex. When dealing with the relationship with the opposite sex, the staff should not ignore the following four points.

One is equality between men and women. In the unit, although the division of labor between men and women is different, the social status should be completely equal. We must resolutely oppose gender discrimination at work, especially the extreme practices of men being superior to women, men being superior to women, women being supreme and women being superior to men.

The second is mutual tolerance. While insisting on equality between men and women, we should admit that there are differences in specific abilities between men and women; Men are more decisive, but they are often rough and sloppy; Women are often gentle and careful, but they are often cautious and sensitive. Therefore, when men and women get along, they should be tolerant and patient, and they should not be harsh on each other.

The third is mutual cooperation. To do a good job, we must be good at cooperating with the opposite sex. At work, we should be good at cooperating with the same sex and learn how to get along with the opposite sex. In short, to fully mobilize the enthusiasm of all parties in the work, employees of different sexes often need to cooperate with each other in the work, and no matter which gender of employees is lacking, it is often possible to cause the loss of the whole work.

The fourth is to master the scale. To get along with the opposite sex, we should master the necessary discretion, and care and help for the opposite sex should not exceed a certain limit. Avoid improper distance when interacting with the opposite sex. Bad language, no self-esteem, and no manners in * * * are all improper behaviors.