Monthly Safety Production Summary at Toll Stations

Summary of monthly safety production at toll stations

Toll stations carry out safety production work and display a good image. Now I will bring you the monthly safety production summary of the toll station. I hope you like it.

Part 1: Summary of monthly safety production at the toll station

1. Strictly grasp the two tasks, and achieve "grasping with both hands, both hands must be hard".

1. Focus on charging and ensure that you charge more and collect well.

First of all, the job responsibility system has been improved, competition and incentive mechanisms have been introduced, labor competitions have been carried out, charging tasks have been divided into classes and implemented per head, and the ticket office has been used as the evaluation unit to achieve daily comparisons and every day. Monthly analysis, management should be effective; Furthermore, implement the "Four Steps of Civilized Language" (smile first, then say hello, accept the collection process, thank you, and go well) and the "Three-Character Sutra of Etiquette" (Stand at attention: the body should be straight , keep your chest high and your feet close together; salute posture: turn sideways, shoulders square, and stand at attention; straight-walking posture: half-turn, raise arms, and walk straight; handover posture: walk in unison, with heroic posture and high morale) Service measures, with High-quality services increase efficiency.

Third, increase professional skills training. Develop targeted monthly study plans, prepare corresponding teaching materials, organize employees to use their spare time to study, and provide correct guidance and education; hold youth worker competitions every quarter to assess learning results, improve overall quality, reduce work error rates, and start from personnel Quality requires efficiency.

Fourth, implement the ISO quality certification objectives, based on system documents, strictly require toll collectors to carefully fill in various work records, and submit them to the webmaster in charge of charging work every month, and the webmaster on duty will review them. Records are inspected and compared so that defects in the work can be discovered and corrected in a timely manner, thereby standardizing work behavior and reducing loopholes in the charging process.

Practice has proven that the above measures are feasible. From January to April this year, 5.01 million yuan of tolls were collected, a year-on-year increase of 3.0. From April to June, due to the impact of the SARS epidemic, traffic volume decreased, and toll revenue was affected to a certain extent. However, through continuous tapping of potential and efficiency improvement, as of December 28, toll collection amounted to 16.3 million yuan, of which 13.78 million yuan was collected for tolls to protect the toll, completing the task of protecting the toll collection 10 days in advance.

2. Focus on prevention and strictly guard against the SARS epidemic. Taking into account the relatively open nature of the toll-paying work environment, in order to protect the health of employees, our station has taken three aspects to prevent SARS. First of all, closed management is implemented to prevent employees from contracting the disease while commuting to and from get off work; secondly, scientific prevention is carried out, 84 disinfectant, peracetic acid stock solution and protective equipment are purchased, and dedicated personnel are organized to disinfect the dormitory and office areas and toll collection lines every day. Provide a clean and safe working and passing environment for employees and passing drivers; thirdly, strengthen publicity work. The station health team collected relevant knowledge about the prevention and treatment of SARS and explained it to employees in detail to improve employees' awareness of the disease. Ability and self-preservation awareness. We won an overall victory in the battle against SARS and ensured the normal development of toll collection work.

2. Focus on management and creative characteristics and brighten the window of civilization.

1. Implement the quality certification objectives and promote the standardization of operation management;

Our website starts from the implementation of quality system documents and strictly grasps the quality certification work. In a sense, quality system documents are the law of the Insurance Department. We understand the law and act in strict accordance with the law. First of all, ISO9001 training is provided to employees so that employees can have a better understanding of the meaning, purpose, basis, guidelines and policies of its certification work, which lays the foundation for the comprehensive implementation of ISO quality certification work. Furthermore, based on system documents, each department is strictly required to comply with job responsibilities and work systems, thereby improving work efficiency. Toll collectors are strictly required to carefully fill in various work records and submit them to the webmaster in charge of toll collection every month. The webmaster will check and compare the records so that defects in the work can be discovered and corrected in a timely manner.

Through two internal audits, problems were discovered and rectified in a timely manner, improving the level of operation and management.

2. Implement the archives upgrade goals and promote the formalization of internal management;

Our station has included archives management in the annual work plan and established a complete archives management system. The director is personally responsible, and the office is in charge. An archives room has been established to achieve comprehensive management of documents, accounting and business files. There is one full-time archivist and two part-time archivists, forming an archives-centered system with various departments and document management personnel. A file management network with divided responsibilities. As a result, all types of documents and materials at our station are fully archived and have now passed provincial-level acceptance, becoming the vanguard of all toll stations under the jurisdiction of the High Management Bureau.

3. Implement website update goals and promote the distinctiveness of publicity work;

With the rapid development of network technology, the degree of informatization has become a key factor in the modernization level and comprehensiveness of enterprises, institutions and even the country. An important sign of strength. In order to master and make good use of this advanced tool as soon as possible, Bazhou Station focused on three aspects of work: setting up a local area network within the station to build a bridge between various departments and improving office efficiency; setting up computer training classes to popularize computer knowledge among employees Education laid the foundation for the automated toll collection on Baojin Road; at the same time, applying what they learned, they built and uploaded the Bazhou Station website, which includes nearly a thousand pages of work systems, special tasks, charging policies, etc. At the same time, we took advantage of the Internet to extensively collect opinions and accept supervision, which enhanced communication with peers and all walks of life and improved management levels. The launch of the website of Bazhou Station is the first among the toll stations under the jurisdiction of the High Management Bureau, demonstrating the distinctive features of Baojin Road, Science and Technology Road and Wenhua Road.

3. Carry out creation work and display a good image.

In order to improve the service level, our station will organically combine the work of work style construction with striving to create "Youth Civilization Number", "Women Civilization Demonstration Post" and the creation of municipal civilized units, and proceed simultaneously to effectively transform employee services. attitude and improve service levels.

1. Strictly implement business ethics and improve service quality.

Business style construction is an important task to establish new trends in the industry and optimize the development environment. Toll stations serve as window units to reflect the image of transportation. In response to this, Bazhou Toll Station, under the correct leadership of its superiors, has always stood at the important ideological level of the "Three Represents", established a "people-oriented, vehicle-oriented" service concept, carefully deployed, paid close attention to implementation, and established the operation A work style construction leading group has been established and a work style construction office has been set up to ensure that work style construction work is implemented in a planned, organized and supervised manner. Our station formulated the "Implementation Plan for the Construction of Work Style at Bazhou Toll Station", announced the "Social Commitment", and hired a work style supervisor to strengthen the role of social supervision. At work, we fully implement the "one-time notification system", "first inquiry responsibility system", "complaint waiting system", "violation separation system", "two-mistake accountability system", and use systems to strengthen long-term management. We carried out the activities of visiting thousands of homes, listening to people's voices, and interviewing people's opinions. We visited 12 local construction units, collected 4 rationalization suggestions, and set up a work style construction column on the website to publish relevant work information, and While promoting the new policies, new measures, and new results of the traffic style construction, we have also strengthened exchanges and communication with all levels of society, and strive to create a good atmosphere in which the whole society understands, cares about, and supports transportation work. By paying close attention to the construction of business ethics, the service quality has been improved, a good external image has been established, and it has been widely recognized by the society.

2. Carry out two innovations and create provincial-level advanced collectives.

Using the Youth League branch and the Women's Working Committee as the activity base, we carry out "five activities" and "six education plans", organize "tree planting" and "voluntary grass cutting" and other activities to enrich life and Boost morale and lead all employees to work hard to create "Youth Civilization Horn" and "Women's Civilization Demonstration Post". In March this year, on behalf of the Department of Transportation, our station participated in the "Provincial Working Committee Women's Style Exhibition to celebrate March 8th". In September, on behalf of the management office, we participated in the "Love My Transportation, I Contribute to Transportation Development" held by the Department of Transportation. Welcome? The eleventh cultural performance was a complete success.

Behind the success is the selfless dedication of all employees. During the rehearsal, the employees who participated in the performance gave up their rest time to train hard. The employees in the station worked overtime without any complaints despite the small number of people. Through this performance, we not only trained the team to The Department of Transportation has won the honor, and it has also proved that Bazhou Toll Station is a collective that values ??unity, dedication, and performance.

3. Implement site construction and create a municipal-level civilized unit.

We have long regarded the construction of the site as a key task. In line with the principles of "reasonable, well-founded and measured", we have started from recognizing the joint points, identifying the entry points, Starting from a stable foothold, we have established integrity in the local area and established the Bazhou Toll Station brand of Baojin Expressway. Especially in terms of controlling the spread of the SARS epidemic, Bazhou Station, as an important transportation hub leading to Bazhou, Langfang, Renqiu and other places, has become an important tool for controlling the spread of imported SARS epidemics due to its unique geographical location. Key inspection locations. To this end, our station actively cooperates with the local government and epidemic prevention departments to set up a "health quarantine station" at the station entrance. It strictly requires front-line toll workers to increase their sensitivity to prevention, strictly prohibits vehicles and idle personnel from staying in the toll plaza, and assists the traffic police in doing so. Direct vehicles to designated quarantine points for disinfection. The station collected relevant knowledge on the prevention and control of SARS and compiled it into a book. It organized personnel to go to the toll collection front line to distribute leaflets on the prevention and control of SARS. It took advantage of the wide contact area of ??the toll station to increase publicity and effectively assist the local government to control it from the source. ?SARS? epidemic spread through transportation. Sincere dedication has won the trust of local people, and it has been awarded the title of Bazhou City Civilized Unit for two consecutive years.

4. Strengthen cultural construction and create a high-quality team.

Cultural construction is a mirror that can be reflected at all levels of a unit. Our station aims to improve the overall quality and focuses on two aspects to vigorously strengthen cultural construction. First of all, we should focus on the study of political theory, use Deng Xiaoping Theory and the important thinking of "Three Represents" to build the spiritual pillar of young workers and improve their political quality. Furthermore, we must focus on the study of traffic laws, regulations and business knowledge to improve professional quality: 1. Open a reading room to provide a learning space for employees, and continue to carry out the "Six One" reading and education plan in depth, requiring employees to memorize one English word every day vocabulary, write a reading note every week, read a good book every month, watch a patriotic educational video, learn an English essay every quarter, master a technology every year?, this year *** excerpted 2,400 reading notes . In order to facilitate employees' self-education and learning, our station purchased more than 500 books and subscribed to more than 10 newspapers and periodicals, creating a good learning atmosphere. 2. Carry out guidance education plan. The toll station is far away from the urban area, and the nature of the work is monotonous. However, the team members are generally young and highly malleable. It is a good opportunity to provide education and guidance in terms of politics, business, and moral cultivation. In response to this situation, Bazhou Station formulates a phased learning plan at the beginning of each month based on the needs of the work situation and the common weaknesses in the charging work, collects corresponding teaching materials, organizes employees to use their spare time to study, and organizes them in the next month A unified test is conducted on the day of stay to test the learning results of one month, so that the comprehensive quality of employees can be continuously improved in a step-by-step process. 3. Actively respond to the call of the Management Office and carry out the "Five Activities". Each department is responsible for organizing the specific implementation of the "Five Activities". The office is responsible for the organization of queue drills; the control room is responsible for the organization of tree-telling, speaking, and seeking knowledge contests; the finance office is responsible for the organization of encyclopedia knowledge contests; the ticket office is responsible for organizing the counting, banknote inspection, and ticket fee calculation, and The assessment results of the five activities will be used as the basis for the year-end evaluation of each department. This initiative not only improves the quality of employees and the organizational and coordination capabilities of various departments, but also stimulates employees' awareness of striving for excellence. At the same time, he applied what he learned and founded a station-level publication - "Bazhou Station News". This magazine has 9 fixed sections, including work updates, paid competition, interviews, transportation knowledge, English wide angle, original literature, literary garden selections, relaxing inn, and science and technology garden.

It strives to integrate knowledge, professionalism and entertainment, timely reflect the work dynamics and performance of transportation trunk lines, display and praise the spirit of employees, build a bridge of exchange and communication with various brother units, and provide a stage for one party to display its intelligence and talents. The establishment of "Bazhou Station News" marks a new level in the cultural construction of our station.

? Part 2: Summary of monthly safety production at toll stations

1. Actively deploy preparations for the Spring Festival travel season

According to the relevant spiritual instructions from superiors, when the Spring Festival travel season is approaching, our office , convene office affairs meetings in a timely manner, carefully arrange and implement various tasks in response to the increase in vehicles during the Spring Festival travel period, and require all departments to actively cooperate with the charging team to provide logistical support to ensure the smooth development of the charging work; at the same time, the charging team is required to do a good job in charging, While ensuring safety, singing, collecting, singing and paying, we also actively carry out high-quality and civilized services to solve problems for drivers and establish a good "window" image. In order to ensure the smooth development of all work, our office has implemented the Spring Festival travel duty system, requiring personnel on duty to stay at their posts 24 hours a day, do their daily work, and do a good job in recording and reporting. In addition, our office actively assisted the traffic police and road administration departments in inspecting overloaded and overcrowded vehicles, and discouraged seriously overloaded vehicles on the highway, ensuring the safety and smooth flow of highways during the Spring Festival travel period.

2. Strengthen learning and team building

In order to enhance the awareness of patriotism, love for the job, dedication, and dedication, and improve the overall quality of all employees, I have adopted the important thoughts of "Three Represents" Guided by the spirit of the "Two Sessions", by organizing learning for all employees, we actively guide employees to further emancipate their minds, update their concepts, further improve their awareness of competition, efficiency, and service, and enhance their sense of crisis, urgency, and responsibility; actively encourage Employees participate in self-examination, correspondence courses and other educational studies to continuously improve their own quality.

From January to March, our institute actively responded to the call of the Party Central Committee and organized special education for party members to maintain their advanced nature. All party members actively participated, studied seriously, further deepened their thinking, and gave full play to the advanced and exemplary role of party members and cadres. Take practical actions to promote the construction of party style and party discipline to a new level.

3. Standardize management and improve the system

In order to further deepen the reform of the internal system of the enterprise, improve the employment system and distribution system, promote the standardized management of the enterprise, fully mobilize the enthusiasm and initiative of employees, and constantly To improve the comprehensive management level and service level, the Toll Management Office, in accordance with the spirit of relevant documents of the Expressway Lishui Management Office and the relevant regulations on efficiency construction, took the lead in formulating and implementing employee performance appraisal methods, implemented performance-linking, and listed management personnel and toll collection personnel at the same time. Quantitative assessment will be carried out, and bonuses will be reasonably distributed according to different assessment levels at the end of the year, and will be promoted and implemented across the board. This is another new reform measure following the mechanism reform (competition for employment) in August last year. The implementation of the "Performance Appraisal Method" will effectively change the egalitarianism of bonus distribution in the past, further improve the bonus distribution system, and provide enterprises with a better direction. High-level development has injected new impetus.

4. The establishment of civilization continues to deepen

Following the achievements in 201x and 20xx, it has obtained the "County-level Civilized Unit", "County-level Health Advanced Unit", "Youth Civilization Number" and "Municipal-level" On the basis of honors such as "Advanced Health Unit", we continued to carry out deeper civilized creation activities in 2005 and took it as an important task; we promptly declared "municipal civilized unit", "star toll station", and "provincial level". Activities such as the Youth Civilization Horn and the Striving for Civilization Demonstration Window will be implemented in stages by dedicated personnel. By taking civilized creation activities as a carrier, we will conscientiously do a good job in civilized construction and use this to promote the overall development of toll offices.

5. Effective measures to ensure toll collection

In the first quarter of 20xx, our company collected tolls of 12,498,975 yuan. The total entrance traffic volume was 99,380 vehicles and the total exit traffic volume was 109,826 vehicles. vehicle.

On February 20, Zhejiang Jiaotong [2005] No. 36 document "Opinions on Matters Concerning the Opening of a Green Channel for the Transportation of Fresh Agricultural Products" began to be implemented on February 20, strictly in accordance with the spirit of the document and the "Interim Management Measures for the Transportation of Fresh Agricultural Products in Zhejiang Province? Green Channel" "Relevant regulations in the province exempt trucks with provincial licenses from transporting fresh agricultural products produced in the province. As of March 31, there were 512 trucks exported by our institute that enjoyed the green channel policy for fresh agricultural products, with a total free amount of 30,235 yuan, of which 417 were Class I vehicles, and the amount was exempted. 19,680 yuan, accounting for 65% of the total free amount; there are 86 second-category vehicles, with a exempted amount of 9,370 yuan, accounting for 31% of the total free amount; there are 8 third-category vehicles, with a exempted amount of 905 yuan, accounting for 3% of the total free amount; For one Category 4 vehicle, the free amount is 80 yuan, accounting for 1% of the total free amount.

1. Strengthen the creation of civilization and improve service levels

Our firm closely focuses on the principle of expressway? window service?, pays close attention to image building, continuously improves service levels, and establishes a service Brand, use services to retain drivers and passengers, use services to create economic and social benefits; standardize on-site management, show a first-class job image; standardize appearance and appearance, show a first-class employee image. Carry out skills competitions, optimize services and other activities, and actively promote the creation of civilized demonstration windows; adhere to civilized language, serve with a smile, implement committed services, issue more than 1,000 service cards to the public, and widely accept social supervision; improve convenient services Measures include providing free drinking water, auto repair tools, consultation and other services to drivers and passengers, proactively reminding drivers to drive carefully, and establishing the idea of ????serving the people wholeheartedly; strengthen empathy, actively publicize charging policies to drivers and passengers, and guide drivers and passengers to proactively press Pay tolls by stamp, reduce various misunderstandings and disputes, and comprehensively improve the level of toll collection services.

2. Strengthen inspections and purify the toll environment

First, strengthen contact with the road administration and traffic police departments, deal with more than 100 vehicles that violate regulations and evade tolls, and successfully intercept vehicles rushing to duty More than 8 times, a good charging management order has been maintained and a good external environment has been created for charging work; second, civilized service inspections have been strengthened and activities of "evaluation of excellence and priority" have been carried out. Through comprehensive system and business training for all toll collectors and monitors, the civilized service of each toll collector will be tracked and inspected, and the toll collection business, charging discipline, singing, collection, and payment will be monitored, monitored, and on-site inspected. Unannounced inspections, etc.; carry out monthly evaluations of "civilized teams", "civilized squad leaders" and "civilized toll collectors" to reduce the error rate and improve the civilized service and professional level of toll collectors; third, strengthen the inspection of misjudged vehicle models. The toll collectors’ misjudgment rate of car models is reported every month to ensure the consistency and coherence of toll collection policies and standards; at the same time, business seminars such as car model identification and counterfeit driving license checking are organized with brother offices to address common problems encountered in toll collection work. We conducted in-depth discussions and research and effectively solved many difficult problems in the charging process. In particular, a lot of work has been done in the area of ??small to large vehicle models, and the assessment and reward methods have been used to fully mobilize the initiative and enthusiasm of toll collectors, greatly reducing the loss of toll sources and safeguarding the interests of the expressway.

6. Prevent accidents and ensure safe production

?Safe production and responsibility are heavier than Mount Tai?. Safety production work is a long-term and unremitting key task. On the basis of fully understanding the importance, long-term and arduous nature of safety, our company has further enhanced the sense of urgency and responsibility for safety production work. At the beginning of the year, we made full and comprehensive arrangements for production safety, especially the safety of personnel and fares and the safety of systems and electromechanical equipment. Our institute also formulated a safety production responsibility letter at the beginning of the year and signed a safety production responsibility letter with each department team. At the same time, the department team was required to sign a safety production responsibility letter with individuals. Everyone signs a safety production responsibility letter, which eliminates the chance mentality and paralysis, and effectively eliminates the occurrence of safety accidents. ;