What aspects does the daily management of enterprise employees include? For example, attendance, the more detailed the better.

1, the company implements the attendance signature system, and employees must personally sign the signature book when they go to work.

2. If the employee is 65,438+0 minutes late, it is not considered late. If the employee is late or leaves early for three times in a month, the attendance bonus of that month will be deducted (attendance bonus refers to 10% of the salary of that month).

3. Being late or leaving early for more than 30 minutes on the same day is regarded as absenteeism.

4. Anyone who is absent from work will be given a warning, dismissal or dismissal according to the seriousness of the case, and twice the total salary of the day will be deducted.

5. Office hours of the company are: 8: 30 am-65438+02: 00 pm-65438+04: 00 pm.

6. Office personnel need to be on duty on rest days.

Second, the daily behavior of employees.

(A) employee self-discipline

1. During working hours, employees should wear work cards in the company and its subordinate units, and the work cards should be worn in an eye-catching position.

2. Employees must wear professional clothes and keep their clothes clean and tidy during working hours and work areas.

3. You can't wear jeans, sportswear and other casual clothes at work, but you should wear clothes similar in color and style to professional clothes.

4. Receive customers with humility and sincerity, respect and obey leaders, and care for employees.

5. Develop good personal hygiene habits.

6. Answer the phone in a standardized way, with friendly, concise, polite and amiable language.

(1) If you answer the phone late, you must apologize to the other party;

(2) When answering the phone, you should first say "Hello, Tongying Software";

(3) Try to meet the message and transmission requirements of the other party;

(4) Don't interrupt the other person's speech;

(5) Thank you when the call is over, and ask the other party to hang up first.

(2) Diligence and thrift

Brave pioneering and diligent dedication are the excellent qualities of a winner. The company advocates that all employees should cherish things and make rational use of limited resources.

1. Turn off the lights after lunch and after work.

2. If a person works overtime, please turn on the light that only needs his own lighting;

3. Draft with old paper that can be written;

4. Documents that have not been finalized should be revised on the computer as far as possible;

5. Make full use of the space on each piece of paper to write (print);

6. Handwritten materials should be handwritten as much as possible;

7. Please use the printer to print important or finalized documents and materials;

8, copy should control the number of copies;

9. The copied materials should have the value of preservation and utilization;

10, unimportant materials should be reduced or copied on both sides;

1 1. Make personal calls without using the company phone;

12. Public office supplies (such as computers, staplers, ink, etc. ) should be shared within the department;

13, office supplies should be properly kept;

14, the content of online access should be related to work;

15, please find someone to bring the materials you can take along the way;

16, computer disks should be properly kept and used.

(3) Work discipline

1, office discipline

(1) It is strictly forbidden to dispose of the data files of the stacking company at will;

(2) It is forbidden to inquire about the salaries and bonuses of employees of the Company;

(3) Chatting, talking loudly and whistling are prohibited;

(4) It is forbidden to make personal calls during office hours. When answering personal calls, you should politely tell the other party to contact after work;

(5) It is forbidden to doze off and maintain a good mental state;

(6) It is forbidden to eat snacks during working hours or smoke in non-smoking places;

(7) It is forbidden to listen to MP3 and read books, newspapers and magazines at the front desk. Things unrelated to work;

2, office environment requirements

(1) My office area should be kept clean and tidy, and the desktop items should be neatly stacked. Data storage is standardized and orderly; No sundries under the table; Filing cabinets and documents in the box should be placed neatly; When you leave your office area, you should clean the desk and push the seat into the space under the desk.

(2) Items allowed to be placed on the desk: communication tools, teacups, stationery, document racks and items needed for work at hand.

(3) Items allowed to be placed on the ground: seats, desks, trash cans, coat racks;

(4) It is forbidden to place articles and sundries in public * * * channels;

(5) It is forbidden to dry articles in the office area.

Step 3 Access the system

(1) Non-company employees are not allowed to enter the office area without authorization. Visitors must register at the front desk and be arranged to enter by the front desk;

(2) The regular reception is in the designated area, and the unconventional reception is introduced by the summoner, which can be in the workplace or in other places, provided that it does not affect the work of others.

Three. Reward and punishment

(1) reward

1. Employees who have the following behaviors shall be rewarded:

(1) has made special contributions to the company;

(2) Acts endangering the company's rights and interests can be discovered or prevented in advance, so that the company can reduce or avoid losses;

(3) Protecting the company's property, preventing or saving accidents, and protecting the company's interests from heavy losses;

(four) to maintain financial discipline, resist illegal business, outstanding deeds;

(five) loyal to their duties, honest and self-disciplined, outstanding deeds;

(6) The company advocates that employees abide by various codes of conduct, and set up rules and regulations subsidies, and there is no violation;

(7) Obtaining great social honor for the company;

(eight) training and recommending outstanding talents;

(9) remarkable achievements have been made in improving management;

(10) Other behaviors that should be rewarded.

2. Award type:

(1);

(2) bonuses;

3. Reward process:

The department arranges written materials and submits them to the general manager's office. After being audited by the general manager, draw up the reward type and approve its implementation.

(2) Punishment

The company set up a system implementation allowance of 65,438+000 yuan. If an employee violates one of the daily code of conduct, 30% of the system implementation allowance will be deducted; if he violates it twice or more, 100% will be deducted.

Employees who commit one of the following acts shall be given other administrative penalties, including warning, demotion, dismissal and dismissal, in addition to the one-time deduction system allowance of 65,438+0,000%. If the circumstances are serious and violate the law, they shall be handed over to judicial organs for handling;

1, disobeying the work arrangement without justifiable reasons, making trouble unreasonably, and affecting public order;

2. Dereliction of duty, resulting in the loss of employees' lives and company property;

3. Irresponsible work, damaging office equipment, wasting resources and causing economic losses;

4. Revealing company secrets, causing serious damage to the company;

5. Deliberately escaping in an emergency;

6. Do private affairs during working hours;

7. False performance, deliberately taking achievements and honors for personal gain;

8. Stealing or embezzling the property of colleagues or companies, which is verified through investigation;

9. By various means, spread rumors to confuse people and discredit the company's image;

10. Having committed criminal offences or other illegal acts during his tenure;

1 1, other acts that should be punished.

Fourth, the office daily behavior norms

(a) job description

1. Observe working hours. If you are late or ask for leave for some reason, be sure to call in advance.

2, in case of work deployment should act immediately, and do it step by step, fast and pragmatic.

3. Don't gossip when you go to work, and don't leave your post casually.

4. If you leave your job for a long time, there may be calls or guests, please give them to your colleagues in advance. All the chairs were pushed in, indicating that the owner was away.

Don't make personal phone calls or engage in personal affairs unrelated to work.

6. Keep quiet in the office and don't talk loudly.

7. Office supplies and documents should be properly kept and returned to the designated place immediately after use.

8, file storage can't be handled at will, or forgotten on the table, bookcase.

9. Important records, evidence and other documents must be filed according to the company's document management system.

10, after work, documents, stationery, paper, etc. It should be sorted, tables should be cleaned and chairs should be put back in place.

1 1. Close the doors and windows, and check and handle safety issues such as fire and electricity.

(B) image norms

1, dress

(1) The clothes are formal, neat and harmonious, free from stains, complete with buttons, and free from missing or wrong buttons.

(2) Keep the shoes and socks clean, keep the uppers clean, and do not wear barefoot or slippers in the workplace.

Step 2 show up

(1) comb your hair neatly and don't wear exaggerated accessories.

(2) The appearance of male employees should be neat, and their hair should not cover their ears or leave a long beard.

(3) Female employees go to work with light makeup and elegant decoration, which is consistent with their age and identity.

(4) Keep your mouth clean, and avoid food with pungent smell such as onion and garlic before work.

3. Behavior

(1) Full of energy and concentration, without fatigue, depression and dissatisfaction.

(2) Keep smiling, keep your eyes calm, look around and be absent-minded.

(3) Good sitting posture. The upper body is naturally straight, the shoulders are balanced and relaxed, and there is a certain gap between the back and the back of the chair. You don't need to hold your chin with your hands.

(4) Don't cross your legs or shake your legs. When the chair is too low, female employees will put their knees together to one side.

(5) Avoid yawning, stretching, sneezing, picking your nose and ears in front of others.

(6) Don't hold your chest in front of others, and try to reduce unnecessary gestures.

(7) stand up straight. Head up, chest out, abdomen in, hands hanging outside thighs or hands naturally overlapping.

(3) Language specification

1, advocate speaking Mandarin.

2. Clear voice, sincere tone, moderate speech speed and calm tone.

3. When talking with people, you should concentrate and smile, not be absent-minded and indifferent.

4. Listen with an open mind and don't interrupt others at will.

5. swear words and taboos are strictly prohibited.

6. Use civilized expressions such as "Hello", "Thank you", "You're welcome", "Goodbye", "Farewell is not far away" and "Please go".

Social norm

1, receiving visitors

(1) Be warm and considerate to visitors, so as to meet them when they come, send them when they go, answer them when they ask questions, and never tire of asking them.

(2) Welcome visitors should take the initiative to say hello or say goodbye. If there is a special reception place, it takes at least three steps to receive guests.

(3) You can't say "I don't know" or "I don't know" whether what you are visiting is correct. Listen carefully, guide enthusiastically, contact quickly, provide accurate contact information, contact phone number and address for visitors or guide them to the department they want to go to.

Step 2 visit others

(1) Observe the visiting hours and arrive 5 minutes earlier than the scheduled time.

(2) If you are late for some reason, call the other party in advance and apologize.

(3) Visit the leader, knock at the door when entering the office, and enter only after getting permission.

(4) When you make a phone call, the bell rings three times and no one answers. Call again later.

Step 3: Use the telephone

(1) When answering the phone, say "Hello, Tongying Software" first.

(2) The use of the telephone should be concise and clear.

(3) Don't talk on the phone.

Step 4 exchange business cards

(1) Business cards represent guests, and hands are handed over.

(2) Make sure your name when you look at a business card.

(3) Don't put the hand holding the business card below the waist.

(4) Don't forget the simple greetings.

(5) conform to the specifications

1, read the meeting notice in advance or make preparations, report the work or express opinions on the meeting topics.

2, according to the requirements of the meeting notice, 5 minutes before the start of the meeting.

3. Turn off the mobile phone or set it to vibrate during the meeting, and do not engage in activities unrelated to the meeting.

4. The speech is concise and clear.

5. Listen carefully to other people's speeches and record them. Don't interrupt others at will.

6, the company's internal meeting, sit in order.

7. Don't make excuses at will, don't complain, and keep the meeting quiet.

(6) Safe and hygienic environment

1. Pay attention to your own safety at work and protect the safety of your peers.

2. Improve safety knowledge and cultivate emergency management ability in case of accidents.

3. Take good care of the company's public property, pay attention to the regular maintenance of the equipment and facilities used, and save water, electricity and consumables.

4, have the obligation to maintain a good health environment, to stop the uncivilized behavior of others.

5, develop good hygiene habits, don't spit, don't litter, smoking is not allowed in the office.

6. If paper scraps and sundries are found in public places, pick them up and put them in the trash can at any time to protect the company's cleanliness.

7, regularly clean up the office space and personal hygiene. Articles in my workplace are divided into essential and non-essential. Necessary articles are managed according to regulations and do not need to be removed.

(7) Internet access regulations

1. Don't engage in activities unrelated to work online during working hours.

2. Do not use the Internet to endanger national security, disclose company secrets, infringe upon the interests of the state, society and collective and the legitimate rights and interests of citizens, and do not engage in illegal and criminal activities.

3. Do not use the Internet to make, copy or consult unhealthy information that violates the Constitution, laws and administrative regulations.

4, shall not delete, modify or add computer information network functions and applications.

Don't make destructive programs, such as spreading computer viruses.

Five, the trial management regulations, inappropriate or incomplete places to be modified or supplemented.