12351 Acceptance Scope

Employee consultation on labor union labor laws, regulations and policies; employees seeking help and solving life difficulties; employees' complaints and complaints against violations of their legitimate rights and interests; employees' complaints about emergencies Reports of incidents and major safety accidents; and reflections on other issues involving the legitimate rights and interests of employees.

12351 is the service hotline for trade unions to safeguard the rights and interests of employees. It is an important channel for employees to express their interest demands, and it is also an effective platform for labor unions to contact employees. The 12351 hotline responds to employees’ appeals, investigates and resolves labor disputes, protects employees’ legitimate rights and interests, and ensures that “everything is answered and implemented” for employees’ demands.