A brief speech by an outstanding bank employee

When you are rated as an outstanding employee by your bank and now you are required to speak, what do you want to say? The following is the "Brief Speeches of Outstanding Bank Employees" compiled by me for your reference only. You are welcome to read it. A brief speech by outstanding bank employees

Dear leaders, colleagues, and judges:

Good morning!

First of all, I would like to thank you all for your trust and support and giving me the opportunity to give this speech. The title of my speech is: "Serve with heart, operate with love, and support the blue sky of integrity."

As an employee working at the front desk, I deeply know that service is everything and service is the life of an enterprise. I also know deeply. Only when you are careful can you provide a good service. The business front desk is the window for xx services, and we will most directly display the image of China Construction Bank. However, our work cannot always be sunny and sunny. Inevitably, customers often scold and make things difficult for us because they are dissatisfied with xx's service. I think this is also because our work is not done well.

So, how can we truly "serve with heart"? Any mistake will bring unnecessary trouble to customers and the work of all aspects. In the process of "careful" service, if you are enthusiastic and patient but not attentive enough, it is likely that things will backfire and you will do the wrong thing with good intentions; if you are attentive but not enthusiastic and patient, even if you can solve the problem, you will not be able to solve it once. How can a cold face be recognized by users? For example, if enthusiasm and patience are the candles that light up your smile, then care is the candlestick that silently supports you. We must put ourselves in our customers' shoes, help them as much as possible, and use our sincerity to prove that "serving with heart" means always caring for and helping others from the bottom of our hearts.

With the continuous development of the financial industry, competition among commercial banks has become increasingly fierce. The service quality and level of banks have gradually become the focus of competition among commercial banks, and services have also become the focus of competition among commercial banks. The lifeline of the company, a collection of speech scripts "Speeches on the Dedication of Bank Employees". What our company wants is the market, what customers want is service, and the lifeblood that connects customers and companies is integrity. Integrity is the basic requirement for service. Only by serving with heart can we gain the trust of customers; only by serving with heart can customers experience warmth while enjoying xx services; and only by serving with heart can the service industry remain invincible in the fierce competition. land.

We often say that the customer is God. But "God" also needs a real feeling, and this feeling comes from the real services we provide. A cordial greeting and a thoughtful service are far less than the trust and support our customers have in us. "Serve with heart, operate with love" may seem like a simple eight words, but it actually contains a lot of content, hardship and dedication. Our xx employees use their hard work, sweat and wisdom to practice these simple eight words. Adhering to the purpose of "market-oriented, customer-centered", integrity is integrated into every aspect of our xx services.

In order to improve service quality, we strictly require ourselves to come to work on time every day at work. In the service process, we insist on using cross-civilized language, implement standing service and smiling service, actively, proactively and enthusiastically receive every customer, use our enthusiasm and demonstrate "customer-centered", and always reward customers with strong of family affection. Recently, our branch has implemented manual queuing, which has eliminated the long queues. The number of dissatisfied customers standing in line in the business hall has also been reduced a lot. This has greatly reduced the work pressure at our front desk and enabled us to To better "serve with heart and operate with love", it is this emotion that unites our spirit and continuously sublimates our realm; urging us to be proactive, constantly explore, and make unremitting efforts for the development of the industry .

Join hands, let us stand side by side and use the blood of youth to create the immortal soul of xx Bank! Thank you again for giving me this opportunity. My speech is over! Thanks! A short speech by outstanding bank employees 2

Dear leaders and colleagues:

Hello everyone!

The title of my speech is "Love Work with Heart". It has been several months since I joined the big family of xx in March. In these few months of work and study, I have gained a lot of feelings and benefits. A lot. To be honest, before participating in this speech contest, I rarely spoke Mandarin in public, let alone speaking in public. Speaking in dialects has become a habit in the land where I was born and raised, but , I came to the podium today because China's financial industry in the new century is facing new opportunities and challenges. China Construction Bank was selected by the State Council as a pilot bank for the joint-stock reform of state-owned commercial banks. As an xx employee, I am full of confidence , and deeply feel the great responsibility. To realize the goal of joint-stock reform, we need to continuously improve the core competitiveness of our bank, build a good service brand of China Construction Bank, win customers and win the market with high-quality services. So, today I am here, and I am going to give a speech in Mandarin. Maybe my Mandarin is not very standard, but everything is difficult at the beginning. I hope this is a good start. Thank you all, and please give me an encouraging round of applause.

The xxx branch is a newly established institution of our bank with a lack of customer resources. Our most powerful competitive advantage comes from excellent service. I have been working in the big family of XX for many years. We all know that "excellent banks come from excellent services, and excellent services come from excellent employees." Taking customer satisfaction as the criterion, we use our standardized professional behavior and good professional ethics to create our good social reputation. This is what all xx people must do under the new situation.

In order to adapt to the high requirements of modern commercial banks for the comprehensive quality of front desk tellers, I picked up books again, learned from young people, and mastered comprehensive teller skills such as savings, banknote counting, and anti-counterfeiting of RMB and foreign currencies in a short period of time. Required business knowledge. The biggest challenge for me when working at the front desk is speaking Mandarin. Since I have never learned Chinese Pinyin, I don’t know the correct pronunciation of each word, and I don’t have the habit of speaking Mandarin, so it is often difficult for me to speak Mandarin. So I found my daughter's Chinese textbook and started learning the most basic pinyin. In the Mandarin training class held in our office, I am the oldest. Although everyone can't help but laugh when they hear me speak Mandarin, I am the hardest working one. I boldly went on stage to read aloud, which impressed the teachers and colleagues. Correct mispronunciation. "No pain, no gain", I am pleased that I can finally communicate with customers in more standard Mandarin.

Some people say: "If you want to change the environment, you must first change yourself." Among all the speakers today, I may be the only one whose speech was not up to standard, but if I am not the first, I will be the only one. I hope this brave attempt can become a touchstone for improving services and winning customers. Three brief speeches by outstanding bank employees

Dear leaders and colleagues:

Hello everyone!

I am XXX from XX Bank. It is a great honor for me to speak here as an employee representative today. Please allow me, on behalf of all employees, to express my heartfelt thanks to the leaders at all levels who came to attend the meeting today! I would like to express my highest respect to the comrades who have been in the same boat through thick and thin, supported each other, and worked side by side!

Time flies by like a fleeting moment, and before we know it, we have been working on it for nearly a year. More than ten years of student life have gradually gone away, and our identities have also changed accordingly. From school students to bank employees, this change means a lot, and I feel a little excited and grateful. Thanks to XX Bank, thank you to the bank for cultivating us and providing us with a platform to show ourselves and realize our self-worth. We would like to thank the leaders at all levels for their care and sincere teachings, which help us successfully complete the transition from school people to society people.

But apart from being excited and grateful, what I feel most is nervousness, because there is still a long road ahead for us to walk, there are still many things we need to do in the future, and the bank still has many responsibilities that require us. To take responsibility.

Although we have gone to college and learned many years of knowledge, for those of us who have just stepped out of school and entered the society, how to get rid of the loose innocence of the student days as soon as possible and integrate into the new work environment as soon as possible, How to better utilize the book knowledge learned in school into work practice, and how to unify personal development with the development of the bank, these are all issues we need to think about and solve.

As we all know, under the wise guidance of our leaders and the hard work of our colleagues, the bank is developing rapidly. With the transformation of the economic structure, the proportion of the service industry in the national economy will further increase. As a service industry, while providing financial services to the real economy, the banking industry itself will also benefit. With the development of financial marketization, the banking industry is facing rare development opportunities, but it also faces many challenges. Many factors have determined that Shengjing Bank is in an important period of rapid development. Such a period poses greater challenges to us young people, and also provides a lot of room for us. As newcomers to Shengjing Bank, we are willing to accept these challenges, prepare with confidence, meet opportunities and challenges with the bank, work down-to-earth, constantly supplement and learn, be competent at our jobs, and be innovative at work. Learn, make progress while learning!

As the saying goes, “there is no end to progress,” we clearly feel our own shortcomings and deficiencies in many aspects. The bank gave us space and a stage. The older generation of XX people have built the ladder and paved the way for us. We should take advantage of this great opportunity to act quickly and achieve full development in all aspects. "The road is really like iron, and now we are starting from the beginning." There is still a long way to go in the future, but we firmly believe that together with all our colleagues, everyone works hard every day, everyone learns every day, pioneers and innovates, and strives to be first-class. We will definitely achieve the same goal!

Finally, please allow me to promise on behalf of the new employees that we will follow the footsteps of our ancestors, let the song of XX be sung in every corner of the world, and let XX people continue to write a magnificent chapter under the sky . Today, we are proud of XX people; tomorrow, we will be the pride of XX people! At the same time, I also wish the bank a better tomorrow! Thank you all! Four short speeches by outstanding bank employees

Dear leaders and comrades:

Hello everyone!

Comrade xxx works in the statistics position of the currency credit and statistics section of the branch. He is currently a statistician. In the past few years, with the help of the branch leaders and comrades, through his continuous learning and hard work, he has mastered the currency credit With basic skills in statistical work, he is the backbone of our bank's monetary credit and statistical work. He has progressive ideas, loves his job, is loyal to his duties, actively researches, and pioneers and innovates. He has been recognized by his leaders and colleagues for more than ten years. And was rated as an outstanding employee for three consecutive years.

1. Study hard and continuously improve his political and ideological quality

Over the past few years, he has been able to study political and ideological theories unremittingly, strive to improve political and ideological awareness, and conscientiously study the party’s policies. Policies, actively participate in the study and education activities of the Party's "xx National Congress" and "xxxx", actively use the guidance of the ideological theory of the Three Represents, closely combine with one's own work practice, fully integrate its ideas into one's own work, and constantly enrich oneself

And received good results. In the past three years, while working on currency credit and statistics, I have worked hard to learn the basic knowledge of financial statistics and currency credit, actively participated in learning and training, and continuously improved and improved my business level. While implementing standardized management within the industry, we fully mobilize our own work enthusiasm and ensure that our positions are fulfilled and our responsibilities are fulfilled. Conscientiously study and implement various rules and regulations, comprehensively improve one's overall quality, and ensure the accuracy and timeliness of monetary credit and statistical work.

2. Seriously carry out investigations and research to improve the quality of analysis

Over the past three years, the currency credit and statistical work of xxx branch has continued to take "strengthening management and paying close attention to quality" as the starting point to ensure The accuracy of statistical reports and the timeliness of statistical analysis.

In order to improve the quality of statistical analysis of annual statistical work, especially the quality of economic and financial situation analysis, while constantly strengthening his own learning and improving his own quality, he often contacted various financial institutions and enterprises to keep abreast of the fund operations of banks and enterprises. situation and enterprise production and operation, keep abreast of changes in economic and financial operations, and conduct in-depth investigations and studies on changes in economic and financial operations every month. In the statistical analysis work, we strive to combine comprehensiveness with key points. On the basis of comprehensive analysis, we carefully analyze outstanding key issues, especially changes in major economic and financial statistical indicators, provide timely feedback to superiors, and focus on analysis. The breadth and depth of the work have been achieved by listing fewer numbers and reflecting more on the situation. In the past three years, 24 investigation reports and 26 analyzes have been submitted to superiors, which has effectively raised the quality of analysis to a new level.

3. Continuously improve yourself and complete all tasks conscientiously

In terms of working on the bank credit registration and consultation system, he can log in carefully, report in time, and communicate with all login points within the jurisdiction. Actively cooperated and completed the registration and reporting of corporate information and credit status in a timely and accurate manner when the registration and consultation system was connected nationwide. In the past three years, he has used the opportunity of annual review to collect corporate information to increase the amount of information in the system, improve the role of the bank credit registration consultation system in preventing credit risks of financial institutions, and increase the monitoring of the implementation of the bank credit registration consultation system of financial institutions. Supervision and inspection intensity. With the strong support of the science and technology department, we worked overtime to complete the system installation and business training for rural credit cooperatives, ensuring that the credit registration system of credit unions can be logged in normally before it is connected to the national network.

In terms of financial statistics, in order to better serve monetary policy decisions, we will continue to improve our statistical business level and learn financial statistics knowledge in accordance with the requirements of our superior banks. Actively conduct data verification with financial institutions and provide timely feedback on changes in financial statistical indicators. When the data received by the computer is inaccurate, based on the original report, insist on manual entry. During rest days and holidays, we can overcome various difficulties. With the guidance and help of the line leaders and section chiefs, we can report the economic situation of the jurisdiction in a timely and accurate manner. , financial statistics.