Summary of traditional Chinese medicine work in the first half of the year

Summary of Chinese Medicine Work in the First Half of the Year (7 Selected Articles)

Time flies, time flies, and a piece of work has ended. Looking back on this work, you must have gained a lot. Let's make a work summary. So how do you write it? The following is a summary of the work of Chinese pharmacy in the first half of the year (7 selected articles), welcome to share.

Summary of China's pharmacy work in the first half of the year 1 20xx, all aspects of pharmacy work adhere to the principle of "patient-centered", conscientiously implement the relevant sports laws of "tree, turn and urgency", and teach and practice sports spirit and drug politics theory. Close relationship between leaders in the center and relevant business departments. Through the full cooperation of all the staff in the pharmacy, we firmly supported the work priorities and requirements of the center and successfully completed all the work and objectives arranged by the center. The situation in the first half of the year is as follows:

First, strengthen theoretical study.

This year, our department has strengthened business learning through systematic learning, especially all kinds of learning issued by superiors. Improve the ideological consciousness of department staff, strengthen judicial consciousness, consciously abide by the law, consciously resist unhealthy trends in the industry, serve patients wholeheartedly with the concept of quality first and patients first, and do a good job in the pharmacy at the front desk window.

Second, improve the workflow and improve work efficiency.

The key point of pharmacy is to ensure the real-time drug supply for patients. By improving the workflow and fully mobilizing the enthusiasm of the staff, Qi Xin worked together to improve the work efficiency, effectively changing the plight of patients who could not get medicine as soon as they got off work, so that patients could not finish their work and our department could not get off work, which provided convenience for patients. In business, earnestly complete the ordering system and project drug plan of various drugs. Check the quantity, package, label and related list of each batch of drugs before storage. Check with the procurement plan, and improve the registration and naming procedures for warehousing acceptance. Ensure that the drugs arrive on the same day and enter the computer system and the system network of the Food and Drug Administration. Reasonable measurement of drug demand, according to the requirements of drug and biological products management, record the indoor temperature and cold chain temperature twice a day. Hand over the drug inventory every day after work. Conduct a large warehouse once a month, report a monthly project report and make a monthly statement every three months. At the beginning of each quarter, it is necessary to determine the drug demand for the next quarter, collect drugs, record the removed drugs in real time, and distribute the project drug ethazine rifampicin tablets in the first half of the year; 55,920 tablets, Yifu tablets; 28590 tablets, ethambutol; 9000 tablets, SM 30 tablets, water 30 tablets each, combined with HRE；; 300 boards, distribution of biological products: 706 imported rabies vaccines, 236 domestic hepatitis B vaccines, 25 hepatitis B proteins, 84 imported hepatitis B vaccines for children, 76 imported hepatitis B vaccines for adults and 3,455 domestic rabies vaccines.

Third, strictly implement the drug procurement model to ensure the real-time supply of drugs.

In strict accordance with the Drug Administration Law, the Measures for the Supervision and Administration of Drug Circulation, the Quality Standards for Drug Business, and other relevant regulations, all drugs are purchased from licensed enterprises, and contracts are signed according to law, and the quality terms are also indicated to ensure the safe and real-time supply of drugs for clinical patients, that is, to understand the dynamic demand of drugs in clinical departments and control the information feedback after medication. Ensure the rationality, safety and patient satisfaction of clinical medication. According to the new requirements of superiors and relevant business departments, the Center revised and improved the drug warehousing system of SFDA.

Four, drug storage, use, inventory and accounting.

Strengthen the management of drug storage, do not conduct spot checks on the department's work flow and the quality of work in each position on schedule every month, and supervise the department staff to conscientiously implement various management systems. In order to further strengthen drug quality management, at least at the end of each month, the storage quality and expiration date of drugs should be counted once. In order not to delay other work, the inventory work should be controlled nearby and after work as far as possible. In order to ensure the accuracy of drug data, it should be checked with daily inventory for many times and three times, and the results should be summarized in written form, saved and filed in real time, and the operating procedures should be strictly implemented. Help finance to do a good job in drug economic verification for half a year. Everyone in the department should memorize the "basic knowledge of drugs" and be strict with themselves to ensure that there are no accidents. When distributing drugs, try to distribute drugs according to the principle of validity and first-in first-out, so as to avoid the appearance of expired drugs, and strictly implement the requirements of the Interim Provisions of the State Administration of Pharmaceutical Products on the Quality Management of Drug Use in Medical Institutions, effectively ensure the quality of drugs in our center and ensure the safety of patients' medication.

There are still many shortcomings in the first half of the year. Our department will find out the reasons in the future work, carefully formulate a perfect system, reduce the loopholes in the work system and articles of association model, better serve patients, satisfy patients, and reassure leaders.

Summary of the work of Chinese pharmacy in the first half of the year 2 pages. Looking back on the work in the first half of the year, we can see that the pharmacy has been strongly led and cared by the leaders of the company, strongly supported by the relevant departments of the company, and won the concerted efforts of all employees in Qi Xin. Completed in June-June, the turnover was 427,065,438 yuan, accounting for 50.8% of the annual turnover, an increase of 65,438+08% over the same period last year.

In May this year, I had the honor to participate in the outward bound training organized by the group company. Through training, I have two profound experiences:

A, a unit to make first-class performance, must have first-class team spirit.

Second, to solve daily problems, we should have innovative ideas and thinking analysis, change our thinking and innovate and develop. Looking forward to the second half of the year, there are many difficulties.

First, with the change of medical insurance policy, it directly affects the monthly sales.

Second, with the gradual standardization of prescription drug management, the space left for pharmaceutical companies in the fierce market competition is getting smaller and smaller.

In the face of difficulties, we can only advance despite difficulties. We should work harder, unite as one, and work together with Qi Xin to develop new customers and retain old customers with better service attitude and quality, and complete the annual sales task through various distinctive activities.

3. Summary of the work of traditional Chinese medicine in the first half of the year. With the correct leadership and strong support of the hospital leaders and department directors, all the staff of outpatient pharmacy in our hospital worked hard and actively cooperated, successfully completed all the work of our department and achieved certain results, which are summarized as follows:

1, organize personnel to conduct drug inventory once a month, and strictly implement the operating procedures to ensure that the number of computers counting drugs is consistent with the number of physical objects. If the physical quantity counted is inconsistent with the computer quantity, find out the reason and make no mistake.

2. Drug management is a dynamic management process. According to the characteristics of many kinds of drugs, large quantity, fast turnover and strong seasonality of drug use in our hospital, the drug acquisition plan was adjusted in time to prevent drugs from being out of stock and overstocked, and to ensure the normal use of drugs in clinical departments. On the premise of ensuring the supply of drugs, keeping the inventory as low as possible not only saves the limited resources of the hospital, but also ensures the management of the effective period of drugs. The expiration date of drugs is an important part of drug quality management, and drugs should follow the principle of first in first out. The management of emergency vehicles and spare drugs in outpatient and departmental departments is an important link to ensure the safety and effectiveness of clinical medication. Therefore, regularly arrange personnel to each department to check the validity period of drugs, change the batch number in time, and strengthen the turnover of rescue drugs. If there is any recent drug use, immediately fill in the reminder of recent drug use and report it to the department director in time, and at the same time publish the drugs with a validity period of six months on the wall, which not only ensures the quality of drugs, but also eliminates unnecessary waste for the hospital.

3. Inform all clinical departments in time when the drug information changes, and post instructions on the whiteboard in the pharmacy so that the personnel on duty in the pharmacy can know the situation in time.

4. Strictly implement the management system of anesthetics, refined drugs and precious drugs, check the register according to the prescription every day, check whether the prescription content is standardized and complete, check the drug inventory, make the daily account consistent, and replenish the number of drugs in the window in time.

5. In our daily work, we strictly follow the Regulations on Prescription Management and the requirements of quality control inspection, and we can calmly deal with it in every inspection, and we have won the praise of the experts in the inspection team and achieved gratifying results.

6, when dealing with errors and accidents, early detection and early treatment, timely communication with patients, at the same time find the root cause of the accident, sum up experience, learn lessons, let everyone take a warning, to avoid similar mistakes from happening again. Mobilize all the staff of the pharmacy to have the consciousness of making up for each other. When there are contradictions and disputes in the window, everyone should take the initiative to deal with them at the first time and try to nip the problem in the bud. Thanks to everyone's joint efforts, the responsibility complaints of outpatient pharmacies have been almost zero in the past six months, which is the most gratifying progress and achievement.

7. In view of the characteristics of many new employees and young people in outpatient pharmacy, teaching is particularly important. We should not only let them master business knowledge, but also teach them how to do things and how to be a person. Lead interns and new comrades to work in pharmacy smoothly, combine theoretical knowledge with practical work, and become qualified pharmacy workers in the future. Usually, in their daily work, they are strictly required to strengthen the study of pharmaceutical theory, strictly follow the post operation norms, allocate prescriptions to achieve "four checks and ten pairs", develop good professional habits, and avoid detours in their future careers.

8. While ensuring the normal operation of pharmacy daily business, we also attach importance to the spiritual civilization construction of pharmacy. Under the leadership of the secretary of the hospital branch and the director of the department, he actively participated in various activities organized by the general party branch and trade unions in the hospital, created "party member service demonstration post" and "League member service demonstration post", carefully organized and arranged personnel to participate in activities such as "questionnaire survey of harmonious labor relations units" and "questionnaire survey of 10,000 people", and took this opportunity to vigorously publicize "three orientations and twenty orientations" and "service standards for spiritual civilization in xx health system".

9. Our hospital held the first "xx Hospital Reading Festival", created the "xx Forum" and carried out a series of reading activities. Comrades in outpatient pharmacy actively participate in reading activities and contribute articles, which have thoughts on moral strength and re-reading Hongyan. By participating in the activities, everyone's love for hospitals and departments was aroused, and it was transformed into the power of serving patients.

In the second half of the year, we will, as always, strengthen our study, work hard, constantly improve our service ability, standardize our service behavior, accept the supervision of patients, and constantly improve our management system to provide better, more convenient and warmer services for patients!

Summary of Chinese pharmacy work in the first half of the year 4. The first half of the year passed in a blink of an eye. Looking back on the first half of this year, under the correct guidance of the superior leaders, with the joint efforts of all departments of the company and with the joint efforts of all colleagues in XX Pharmacy, we have made considerable achievements.

As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a terminal retail store, the first thing is to have a professional manager; Third, we should have good professional knowledge as the backing; The fourth is to have a good management system. Cost accounting is very important. It is necessary to control the cost of pharmacies, try to reduce costs and make profits. The most important thing is to observe attentively, communicate attentively with customers, retain new customers and develop into repeat customers, so as to do well. The specific summary is as follows:

1. Put the quality of drugs first, ensure the safety of people's medication, supervise the implementation of GSP, always consider the interests of the company, do your job patiently and enthusiastically and work hard.

2. Seriously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which plays a role as a bridge between the preceding and the following.

3. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.

4. Get to know the information of the same industry through various channels, understand the shopping psychology of customers, know yourself and know yourself, have a clear idea, and be targeted, so that our work can be more targeted, thus avoiding unnecessary losses.

5. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.

6. Thoughtful and meticulous service attracts customers. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work.

First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and leave our store with a heartfelt smile and polite words (seven words: please, hello, sorry, thank you, goodbye).

7. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude. Now, the management of the store is digital and scientific. Compared with a few years ago, the store manager's job requirements are more stringent, and skilled business will help us achieve various operational indicators.

8. Although the performance is good this year, there is still the problem of customer churn.

A new year has begun, and achievements can only represent the past. I will manage our pharmacy with more exquisite and skilled business. Facing the work next year, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:

1. Strengthen the investigation and summary of customer churn. Find out the cause of the loss and improve it.

2. Control the cost of pharmacies, reduce the cost as much as possible, and make a profit.

3. Strengthen daily management, especially the management of basic work;

4. Strengthen internal communication with employees, increase the training of employees, and comprehensively improve the overall quality of employees;

5. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, think of everything for the company, and contribute to the overall improvement of the economic benefits of the company.

6. Strengthen unity and cooperation with all departments, create the best and seamless working environment, remove discordant notes, give full play to the enthusiasm of employees, and gradually become a beautiful team.

5. Summary of Chinese Medicine in the first half of the year. In the past six months, all the work in the pharmacy department has been committed to "building a harmonious society in Scientific Outlook on Development" and earnestly implemented the relevant laws and regulations on drug management. Under the care of the party and government leaders of the hospital and the direct leadership of the hospital Committee, with the strong support of relevant functional departments and departments, and closely focusing on the work priorities and requirements of the hospital, the broad masses of employees have successfully completed various tasks and objectives in the spirit of unity, cooperation and pragmatism. The pharmaceutical work is summarized as follows:

First, strengthen theoretical study and improve the political and ideological consciousness of workers.

General practitioners conscientiously study and implement "emancipating the mind, pioneering and innovating", strengthen the connection between theory and practice, learn and understand the spirit of hospital workers' congress and the key points of work at various stages, and conduct informal discussions in daily busy work combined with the actual situation of departments, so as to encourage employees to actively participate in promoting the implementation and implementation of various reform measures in hospitals. Through systematic study and education, the ideological and political consciousness of the staff in the department has been improved, the legal consciousness has been enhanced, and the spirit of seeking truth and being pragmatic has been carried forward, so that they can consciously abide by the law and discipline, consciously resist unhealthy practices in the industry, take improving the window service as their own responsibility, serve patients wholeheartedly, and do a good job in the first-line window pharmaceutical service.

Second, improve the workflow, improve work efficiency and facilitate patients.

Outpatient pharmacy is an important window for pharmacy department to directly face patients. How to facilitate patients and improve work efficiency is the focus of pharmacy work. With the opening of the emergency green channel in February, our department has ensured the 24-hour drug supply for inpatients and emergency patients and the normal operation of emergency procedures through a series of measures such as merging central pharmacies and emergency pharmacies and integrating post personnel. In May, the hospital opened a green channel for the medical insurance patients in the station, arranged for the patients in the station to register in the inpatient department and pay the fee, and then went to the outpatient pharmacy to get the medicine. In order to avoid patients running back and forth between inpatient department and outpatient department, our department took the initiative to change the task of taking medicine from patients in the station to emergency pharmacy, so that patients in the station can really enjoy "one-stop" service and establish a good image of the hospital. By improving workflow, setting windows reasonably and deploying personnel flexibly, the enthusiasm of all staff was fully mobilized. Qi Xin made concerted efforts to overcome difficulties, improved work efficiency, effectively changed the phenomenon of queuing and getting medicines, and provided convenience for patients.

Third, resolutely implement online drug procurement to ensure the supply of clinical drugs.

Strict implementation of drug online procurement ensures the quality of purchased drugs, closely links with clinical practice, keeps abreast of drug demand trends in various departments and grasps the information feedback after drug use, and releases drug supply information to clinical departments through hospital information system, thus ensuring the timely supply of clinical drugs.

Fourth, strengthen drug quality management to ensure the safety of patients' medication.

In order to strengthen the quality management of drugs in the aspects of purchase acceptance and in-store maintenance, our department has set up a drug quality monitoring team. Quality control team members conduct spot checks on the work flow and quality of each position in the department every month, and urge the employees of the department to seriously implement various management systems. A quality control meeting will be held in the General Department on the 28th of each month. The quality controller will summarize the inspection results and formulate corresponding rectification measures, and the members of the quality control team will urge the rectification. In order to further strengthen drug quality management, a series of management measures, such as drug acceptance quality management system, drug storage and maintenance quality management system and drug label management, have been formulated and implemented in accordance with the requirements of the Interim Provisions on the Quality Management of Drug Use in xx Medical Institutions issued by the US Food and Drug Administration in xx. Thereby effectively ensuring the quality of drugs in our hospital, ensuring the safety of patients' medication and reducing the losses caused by expired drugs in our hospital.

Five, do a good job of monthly drug inventory, assist the financial department to do a good job in drug economic accounting.

Organize general practitioners to make drug inventory at the end of each month. In order to ensure the accuracy of the inventory data, the inventory work should be arranged as far as possible during and after work. In order to ensure the accuracy of drug business data in the information system, we have communicated with the information center, the finance department and software companies for many times, and strived to improve the information system and assist the finance department to do a good job in drug economic accounting.

Six, to carry out clinical pharmaceutical services, to guide clinical rational drug use, to ensure the safety of patients.

On the basis of outpatient prescription evaluation system, our department has newly developed clinical pharmaceutical services, and regularly assigned clinical pharmacists to participate in rounds and case discussions every week, further strengthening the effective monitoring of the rational use of antibacterial drugs in hospitals, guiding clinical rational drug use and ensuring the safety of patients' drug use.

Seven, actively carry out monitoring of adverse drug reactions.

Change adverse drug reaction monitoring into active service form. In daily work, actively collect information feedback after clinical medication. When adverse drug reactions are found, assist in clinical treatment of adverse drug reactions and find out the reasons. If it is related to drug quality, change the manufacturer in time to ensure the safety of clinical medication. According to the principle of "suspicious report" in ADR monitoring, we urge the clinic to fill in the ADR report voluntarily, and our department will report ADR online in time.

Eight, strengthen business learning, through practice teaching work, to further improve the level of business technology.

Every month, the department conducts business study irregularly through lectures, discussions, circulation, etc., so as to improve the professional and technical level of the department staff. In February, our department received the graduation practice teaching tasks of two undergraduate students majoring in pharmaceutical preparations. According to the internship requirements of the school, our department has made an internship plan for two interns, and appointed a special person to be responsible for teaching and guiding their graduation thesis writing, so that the two interns successfully completed the internship task and graduation thesis writing, and our department also successfully completed the teaching task, taking this as an opportunity to improve the professional level of our staff.

Summary of traditional Chinese medicine in the first half of the year. In the first half of 6-20xx, all the staff of our store United as one, strictly observed in all aspects in accordance with the provisions of the Drug Administration Standard, met the requirements of the head office, continuously improved their professional level, and completed the previous sales tasks. Of course, there are also great gaps and deficiencies in our daily work. According to the actual situation of our store, the implementation of our store's work in the past six months is summarized as follows:

In terms of operation, all employees have qualified health certificates and education and training files by dressing for posts and wearing work permits. The business premises, storage conditions, facilities and equipment meet the quality requirements of pharmaceutical business. Various systems, accounting data and other contents meet the requirements of GSP.

In terms of improving business level, internal training is organized regularly according to the actual situation, so as to improve the professional knowledge and skills of sales staff in rational drug recommendation and improve their own quality and professional level. Write down and summarize some drugs with good curative effect feedback from customers at any time, and enjoy these resources so that every customer can buy safe drugs.

At the same time, ensure adequate supplies of materials and medicines. We can help customers order urgently needed drugs that are not available in the store for the time being, so that they can take them in time. At the same time, smiling service, sincere smile in exchange for customer satisfaction, affirmation of our work, good impression on the enterprise and more benefits to the company.

In the first half of the year, under the correct leadership of the leaders of our company and with the joint efforts of all employees, Qi Xin of all departments worked together to overcome difficulties and forge ahead, and successfully completed the sales task assigned by X company. Employees of our company can study medicine-related knowledge hard in their spare time, and prescribe prescriptions for Zheng in combination with working hours to improve their professional quality and level.

Do business according to law. Ensure that licensed pharmaceutical personnel are on duty during business hours. At the same time, make a good record of drug purchase acceptance, and issue sales vouchers that meet relevant requirements. Store and display drugs according to regulations, and maintain them regularly, and keep maintenance records. 4 Prescription drugs and over-the-counter drugs are sold according to regulations, and prescription drugs are rationally allocated. Drugs that have been clearly sold by doctors with prescriptions are sold by resident pharmacists, and the prescriptions are kept for future reference. At the same time, over-the-counter counters are set up, and the regional signs are obvious.

Honest and trustworthy, provide quality service.

1. Drug advertising and consulting services: According to the Measures for the Safety Review of Drug Advertising and other regulations, unapproved drug advertisements shall not be published.

2. Pharmacists and salespeople correctly introduce the functions, indications, taboos and precautions of drugs in drug sales, and provide consulting services. Do not exaggerate the efficacy of drugs, and do not introduce and recommend non-drugs to customers according to drugs. Enthusiastic service attitude, civilized language, polite hospitality, practical service commitment and convenience measures, and effective execution box.

3, drugs clearly marked, do not take deception to promote high-priced or high-profit drugs. Ensure a good environmental order. The shop is clean and bright, and there are no articles unrelated to the operation piled up and no idle people staying for a long time. There are no unauthorized on-the-job doctors to provide medical services.

4, did not post and distribute advertisements and instructions for unapproved medical devices and other products.

7. Summary of the work of Chinese pharmacy in the first half of the year According to the arrangement of the hospital, I now summarize and review the work in the first half of the year. If there is anything wrong, please criticize and correct me.

In the first half of XX, under the leadership of the party and government in the hospital and with the help of various departments in the hospital, all comrades in the pharmacy department carried forward hard work, pioneered and innovated, and achieved good social and economic benefits for the hospital. The work in the past six months is summarized as follows:

First, the main practices

(1) Earnestly study the theoretical knowledge of pharmacy, take Scientific Outlook on Development as the guide, follow the rules and regulations of the hospital, obey the leadership, conduct transparent management, carry forward the positive and enterprising spirit, arouse the enthusiasm of work, cooperate sincerely, and firmly establish the idea that "the hospital prospers me, and the hospital declines me" under the circumstances of young employees, lack of work experience and heavy tasks. Through the joint efforts of all the staff in the pharmacy, by June, the total sales of drugs had reached 1 10,000 yuan, an increase of% over the same period of last year, and the expected sales targets and tasks set at the beginning of the year were completed.

(2) Pay close attention to the quality of drugs, strictly control the channels of drug intake, adhere to the "three inspections" system of drug acceptance, drug collection and drug distribution, and check the drugs on the shelves in pharmacies once a month to ensure the quality of drugs sold. There have been no complaints about counterfeit and inferior drugs in the past six months.

(3), continue to do a good job of small inventory before and after work every day, once a week. Since the inventory was carried out last year, we know the types, locations and quantities of drugs like the palm of our hand, and we have also put an end to the phenomenon of drug shortage and drug loss.

(4) Strengthen the safety management, insist on the fire safety and hygiene inspection in the pharmacy every two months, eliminate hidden dangers, and block all kinds of accidents. No safety accidents occurred in the first half of the year.

(five) actively organize pharmaceutical personnel to learn professional knowledge and laws and regulations, and improve the political and professional quality of general practitioners. I also actively participated in various laws and regulations training and on-the-job study organized by the Municipal Health Bureau, the US Food and Drug Administration and other units, which greatly improved my comprehensive quality.

Second, the existing problems and improvement measures

To sum up, we have made some achievements in our work over the past six months, but there are also some problems.

(1) Lack of practical experience and unscientific and standardized management in some aspects. The pharmacy management is not bold enough. The five female colleagues in the pharmacy are all about the same age. Sometimes I am embarrassed to talk about my own problems because of face, as long as there is no medical dispute and no quarrel with customers.

(2) Occasionally, the drug supply is out of touch. Sometimes when busy, it is not as good as the variety needed by the times, and there is a phenomenon of getting rid of the drug filling link.

(3) The external publicity of pharmacies is not good enough. They think that pharmacies in hospitals can't advertise drugs as much as pharmacies outside. Although some publicity has been done, compared with the outside pharmacies, the form is still relatively simple, which is not enough to improve the visibility of pharmacies.

(4), their comprehensive quality needs to be further improved, especially their own re-education, thinking that they can do their job well, have no long-term vision, and fail to deliver good help and make a good start in learning.

Next improvement measures:

(a), focus on shaping the image of pharmacy employees, to further improve the quality of service. Focus on strengthening the image consciousness of pharmaceutical personnel and establishing the consciousness of "hospital window" among pharmaceutical personnel. Further standardize the terms of service and strive to be a hospital benchmark.

(2) Strengthen personnel management, resolutely put an end to all kinds of frictions and disputes with customers, strengthen personnel training, and further refine the management system under the good momentum in the first half of the year, so as to put hospital reputation first, adhere to principles, set an example and strictly manage.

(three), timely understanding of drug types, inventory, report the need to supplement and update drugs at any time.

(4) Within the scope of maintaining the image of the hospital, we should increase publicity, improve visibility, truly make customers feel "benefiting the people" and win the hearts of the people.

(5) Take advantage of rest and off-duty time to participate in various trainings organized by hospitals and health systems, improve their own quality, drive pharmacy staff, and make pharmacies develop more harmoniously and healthily.

Three. Work plan for the second half of the year:

Achievements only represent the past. I will take this as a starting point, be modest and prudent, guard against arrogance and rashness, constantly improve pharmacy management, strive to improve my business ability and continuously improve my service awareness. In the second half of the year, we are determined to achieve the following five points:

(1) Actively participate in various business studies organized by the health system and hospitals, and encourage pharmaceutical personnel to take vocational qualification examinations to improve their business level. Further strengthen service awareness, improve service quality, and achieve patient satisfaction, leadership satisfaction and self-satisfaction.

(2) Keep the sense of responsibility unchanged. Drugs should be stored neatly and classified; When taking medicine, you should be serious and responsible, carefully check each prescription and doctor's advice, strictly control the medical insurance policy for medical insurance drugs, and contact the doctor in time when problems are found to prevent mistakes and accidents.

(3) The procurement of drugs should be planned and arranged. Keep abreast of the development of new drugs, often ask clinicians about the clinical reactions of some new drugs, and gradually change and update the varieties and dosage forms of drugs according to the needs of patients. In-depth market research, a comprehensive grasp of the types of drugs in major pharmacies in this city and Shijiazhuang, in order to further improve the types of drugs, in order to cut off the outflow of prescriptions to the greatest extent.

(four), strictly control the drug delivery, so that the drug delivery has records, accounts, audits and details; Resolutely reject drugs with poor quality that manufacturers do not understand, and check the validity and quality of drugs once a month to ensure the validity and quality of drugs and the safety of clinical use; Timely report expired and deteriorated drugs and deal with them according to regulations.

(5) Strengthen safety awareness, regularly check the potential safety hazards of pharmacies, and ensure that when summer comes and there is more rain and lightning, check the facilities of pharmacies every week; Do a good job in fire prevention, theft prevention and electricity prevention to ensure safety and no accidents.

In a word, under the correct leadership of the Party Committee of the hospital and with the joint efforts of all the staff in the pharmacy, XX Pharmacy will certainly overfulfil the annual sales task and do all the work of the pharmacy better. Thank you!

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