Hospital medical ethics work plan

Hospital medical ethics work plan 1 1, guiding ideology

Conscientiously implement the Party's principles and policies, persist in taking patients as the center, aim at changing service concept, improving service attitude and improving service quality, establish a good industry image, take example education and belief education as the main forms, continuously improve the professional ethics of medical staff through various activities, and strive to make our services satisfy the people.

II. Objectives and tasks

First, constantly improve the ideological, political and professional ethics quality of our department, so that the majority of medical staff can strive to be politically qualified, law-abiding, honest and trustworthy, people-oriented, dedicated, concerned about saving lives, promoting humanitarianism, resisting unhealthy trends and maintaining the image of our department.

The second is to further standardize medical management and service behavior, so that unhealthy trends in medical services can be effectively curbed, the medical environment will be warmer, the relationship between doctors and patients will be more harmonious, and the satisfaction of the masses will be significantly improved.

Third, establish a long-term mechanism of medical ethics education, strengthen the supervision, restraint and incentive mechanism, so that the majority of medical staff always remember the purpose of serving the people and always maintain a good image of angels in white.

Third, the main measures

(A) to strengthen the study and education of medical ethics, improve the overall quality of cadres and workers.

1, thoroughly study and implement the provisions of medical ethics, further improve the professional ethics of all medical staff, establish correct educational values, quality views and talent views, and improve the consciousness of resisting idealism, money worship and individualism.

2. Strengthen the education of professional ideals, professional ethics, professional responsibility and professional discipline, and carry forward the industry trend of "saving lives, caring for their posts, pioneering and enterprising, striving for perfection, being willing to contribute and practicing medicine in a civilized way". Firmly establish the "patient-centered" service concept. Cadres and workers in the hospital are often organized to watch warning education films, and typical cases of violation of law and discipline such as commercial bribery in the fields of medicine and equipment purchase and sale in the medical and health systems of the whole country and autonomous regions, cities and counties, "red envelopes" and "kickbacks" in infrastructure projects and medical activities are used as teaching materials. Combined with the actual work of the hospital, the touching, case-based and discipline-oriented effects of warning education are highlighted. Make medical staff consciously strengthen the construction of medical ethics, standardize medical behavior, and serve patients wholeheartedly.

(2) Carry out civilized and high-quality service activities and create a good hospital cultural atmosphere.

1, guided by the needs of the people, optimize service processes and streamline service links. Provide patients with one-stop service for pricing payment, shorten the time for patients to queue up for pricing payment, make the medical environment warmer and the doctor-patient relationship more harmonious.

2. Further improve the telephone return visit system for discharged patients and smooth the communication channels between doctors and patients. Register and record the information collected by telephone return visit, and feedback the patient's reaction to the department in time. After investigation and verification by the department, if there are defects in service quality and service links, the rectification measures shall be quickly formulated and strictly put in place, and relevant materials shall be sorted out for future reference.

3, seriously implement the commitment system, to the public commitment content, keep the promise. Publicize drug charging standards and charging standards for various inspection and operation items, and implement a system of clearing patients' expenses one day to avoid arbitrary charges and ensure that the burden of medical treatment for the masses is reduced.

(3) Strengthen the construction of industry style and improve the social supervision mechanism.

1, strengthen social and patient supervision, set up a suggestion box, open a hotline for complaints about medical ethics, seriously receive letters and visits from the masses, solve problems reflected in the work in time, and strive to achieve more than 90% comprehensive satisfaction of patients.

2, strengthen the daily supervision of medical ethics, strict management according to law, so that complaints will be investigated and responsibilities will be corrected. Check one by one and give timely feedback. Strengthen labor discipline supervision, take the form of joint supervision, regular unannounced visits, on-site punishment and warning education, strengthen labor discipline supervision, and standardize the behavior of employees.

(4) Strengthen the mechanism.

1, establish and improve the medical ethics construction mechanism headed by the department director.

2, establish and improve the rules and regulations of medical ethics, in violation of the provisions, causing adverse effects, timely treatment, zero tolerance.

3, establish and improve the medical ethics reward and punishment mechanism, implement the medical ethics one-vote veto system, enhance the sense of responsibility and dedication of the majority of medical staff, and enhance the strong sense of serving the people.

The second work plan of hospital medical ethics is to further strengthen hospital management, do a good job in professional ethics construction, implement the guiding spirit of the Municipal Health Bureau on professional ethics, further improve the quality and management level of medical services in our hospital, provide a good medical environment and quality medical services for the majority of patients, and push the hospital work to a new level. The work plan for the construction of hospital professional ethics in 2020 is as follows: The guiding ideology and general requirements for the construction of hospital professional ethics in 2020 are: to effectively safeguard the fundamental interests of the people as the goal, to standardize medical services, improve the quality of medical services, optimize the cost structure as the focus, and to take activities such as "the year of discipline construction" and "special work to control commercial bribery" as the carrier, to continuously strengthen education, improve systems, strengthen supervision, and strive to improve the long-term management of professional ethics construction. At the same time, adhere to the principle of treating both the symptoms and root causes, comprehensive management, combining punishment with prevention, and correcting construction, constantly increase the crackdown on all kinds of unhealthy trends, strive to build a rectification mechanism with hospital characteristics that pays equal attention to education, system and supervision, promote the healthy development of various undertakings in hospitals, and contribute to the construction of a harmonious new Fuyang with "rich life and sunny life".

First, strengthen education and raise awareness.

It is necessary to take in-depth study and implementation of the profound connotation of a harmonious society as an important content, combine the "year of discipline construction", the education of socialist concept of honor and disgrace, and the activities of creating civilized units, implement the "Outline for the Implementation of Citizen Moral Construction" and the work requirements of the higher health administrative department on the special work of controlling commercial bribery, and carry out in-depth construction of the party's work style and clean government and medical ethics education around the "hot and difficult issues" that the masses care about. Combined with the actual situation of the hospital, closely around the working principles of "people-oriented, team-oriented, people-oriented and service-oriented", the theme practice activities of "building a new style, innovating industries, striving to be sunshine cadres and sunshine medical personnel" were widely carried out. Hospital leaders set an example by being diligent and honest, and at the same time pay attention to hospital management and medical ethics, and earnestly fulfill the responsibility of "one post and two responsibilities". Middle-level cadres and all staff of the hospital should be strict in management, honest in practice and standardized in service from the height of stressing politics and observing political discipline, and everyone should strive to be a "model of medical ethics". According to the general requirements of the hospital, middle-level management cadres should earnestly grasp the responsibility system, do a good job, produce results, and strive to be "management experts." Constantly improve the daily management mechanism of professional ethics education, and ensure that the staff of the whole hospital are familiar with and abide by the health industry discipline, the "eight prohibitions" of the Ministry of Health, the "ten prohibitions" of the provincial health department and the relevant learning materials for controlling commercial bribery. According to the actual situation, we should organize regular discussions and self-analysis activities, check and correct ourselves in time, and correct problems in time when found. At the same time, make full use of news media, websites, periodicals and publicity windows to vigorously publicize those who have made outstanding achievements in professional ethics construction, set an example, establish a healthy atmosphere, and actively create a good public opinion atmosphere. Make the staff of the whole hospital improve their understanding ideologically, resolutely resist unhealthy trends, and everyone strives to be a "sunshine worker".

Second, improve the system and mechanism.

First, the hospital puts the construction of professional ethics in a very prominent position, insists on the same arrangement, inspection and implementation with the business work, brings the construction of professional ethics into the assessment index of the comprehensive target management responsibility system of the department, and insists on linking the assessment results with performance management.

Second, according to the actual needs of the work, constantly revise and enrich the content of work style construction, further strictly discipline the work style, and improve the three-level commitment mechanism of "hospital to society, department to hospital, and individual to department". The college will focus on the management of middle-level cadres, strengthen the post-service management of middle-level cadres by establishing an assessment management system, signing a target management responsibility book, regular mass appraisal and organizing heart-to-heart talks, clarify responsibilities from the system, strictly restrain discipline, and organically combine self-discipline with heteronomy.

Thirdly, strengthening quality control and improving the quality of medical service should be included in the important content of hospital ethics construction. In order to strengthen the monitoring of medical quality, the hospital linked the indicators of medical quality with the two-level assessment and performance pay of the hospital. And by improving the management system of doctors' out-of-office consultation, we will intensify the standardized inspection of the implementation of various medical systems; Conscientiously implement the system of selecting doctors (medical groups) for patients and strive to improve the level of medical services.

The fourth is to improve the service style, attitude and level. Bad service attitude, violation of medical ethics norms and systems, complaints by patients, according to the waiting for work. The staff of the whole hospital are required to take the initiative to serve patients, help patients solve practical difficulties, and put an end to such phenomena as "ugly face", "difficult door access" and "incurable diseases". At the same time, it is necessary to increase the publicity of patients and inform them that "medical staff accept various forms of benefits such as red envelopes" is a commercial bribe, and gradually form a good atmosphere and ethos in which patients do not send them and doctors do not accept them.

Through the following measures, hospital staff can firmly establish the concepts of "quality first", "service first" and "patient first" and truly implement "patient-centered" in every medical service link; Strictly abide by the doctor-patient communication system, fully respect the patient's right to know and choose, strengthen the study, training and implementation of doctor-patient communication, and require patients to be informed of the treatment plan and related expenses in advance. Establish an industry fashion of "saving lives, being loyal to their duties, loving their jobs, being full of enthusiasm, pioneering and enterprising, striving for perfection, being willing to contribute, and practicing medicine in a civilized way", consciously resist money worship and behaviors that harm the interests of the masses, and create a safe and secure medical environment for patients. At the same time, the hospital will focus on solving the problem of "expensive medical treatment" for the masses, reduce the proportion of drugs by adjusting the fee structure, and impose economic penalties on departments that exceed the upper limit; Strictly control the per capita expenses of outpatients and discharged patients, reduce medical expenses and reduce the burden on patients. At the same time, strictly implement the national price policy, and enhance the transparency of medical services and drug charges by improving the one-day list system of hospitalization expenses, the publicity system of medical charges and drug prices, and the inquiry system. It is strictly forbidden for departments to set up "small treasuries" and other violations. Manage from the source to prevent unhealthy practices such as accepting kickbacks.

Third, strengthen supervision, with clear rewards and punishments.

Through the evaluation activities of "warning signs", "professional ethics discipline", "service commitment to the wall" and "satisfaction window, satisfaction staff", the hospital publicizes professional ethics discipline to patients and the society, consciously accepts the supervision of patients and the society, unblocks the supervision channels, and clarifies the reward and punishment measures. In addition, the hospital also solicited patients' opinions on medical ethics through satisfaction survey or written form. Further improve the "Detailed Rules for Hospital Letters and Visits" and strengthen supervision. All functional departments should strengthen supervision and inspection according to their respective responsibilities. Set up a report telephone number and email address that are open to the public, and designate a special person to be responsible for handling reports from the masses, so that complaints will be investigated, responsibilities will be investigated, everything will be verified, everything will be handled, and everything will be fed back. Give some rewards to informants who provide evidence and are verified. Strictly rectify the accountability system. It is clear that the dean is the first responsible person for the construction of hospital ethics, the professional dean is the first responsible person for the construction of ethics, and the department staff is the direct responsible person for the construction of ethics. In accordance with the principle of "who is in charge, who is responsible", we will intensify the investigation of the responsibility for the rectification of morals and ensure that all governance measures are put in place and effective. Those who continue to accept unhealthy practices such as "red envelopes", drug kickbacks, "billing commissions" and arbitrary charges, causing adverse social impacts, will be punished in strict accordance with the relevant provisions on the construction of morals. At the same time, we will carry out appraisal activities for the construction of advanced collectives and advanced individuals, rewarding the excellent and punishing the poor, with clear rewards and punishments.

Hospital medical ethics work plan 3 Hospital professional ethics is closely related to people's lives. Compared with other professional ethics, it has the characteristics of prominent position, special object and great responsibility. In the service competition of market economy, how can hospitals strengthen medical ethics education, constantly improve service quality and service attitude, and effectively meet the health needs of the people? In order to better grasp medical ethics education, we hereby formulate the medical ethics work plan as follows:

I. Guiding ideology

Guided by Theory of Three Represents, in accordance with the goal of building a harmonious socialist society, and closely around the central task of medical and health reform and development, we will carry out in-depth education on ideals and beliefs, basic theories, professional ethics and health policies and regulations, guide the majority of medical staff to establish a correct world outlook, outlook on life and values, carry forward Bethune spirit and the spirit of fighting SARS, enhance their ability to resist unhealthy trends, correct medical ethics, improve service level, and promote the all-round development of our hospital's work this year.

Second, the work objectives

First, improve the understanding of leading cadres at all levels to strengthen medical ethics education, enhance their sense of urgency and responsibility, and solve the problem of being hard-handed and paying more attention to medical treatment than medical treatment.

Second, constantly improve the ideological, political and professional ethics quality of the staff, so that the majority of medical staff can strive to be politically qualified, keep in mind the purpose, practice the "Theory of Three Represents" and devote themselves to the health cause; Be loyal to their duties, love their jobs, care about people's health and improve their service ability; Diligent study, pioneering and innovating, pursuing superb technology and striving for first-class performance; People-oriented, honest and trustworthy, remember to save lives and promote humanitarianism; Abide by the law, be honest and self-disciplined, resist unhealthy trends and maintain the image of our hospital; Seeking truth and being pragmatic, developing scientifically, maintaining social harmony and promoting hospital development.

The third is to further standardize medical management and service behavior, so that unhealthy trends in medical services can be effectively curbed, the medical environment will be warmer, the relationship between doctors and patients will be more harmonious, and the satisfaction of the masses will be significantly improved.

The fourth is to establish a long-term mechanism for medical ethics education, so that the majority of medical staff can be educated for a long time and always maintain a good image of soldiers in white.

Third, specific measures.

1. Political theory education. Studying and practicing Theory of Three Represents is the primary task of medical ethics education. Arm medical personnel with the scientific theory of Theory of Three Represents, firmly establish the guiding position of Theory of Three Represents in all work, establish the idea that people's interests are above everything else, and always put the protection of people's health rights and interests in the first place. We should combine the study of "Theory of Three Represents" theory with the study of the spirit of the 16th National Congress of the Communist Party of China, with the study of the Party's line, principles and policies, and with the study of new knowledge and technologies that reflect the political, economic and cultural development of the contemporary world, so as to continuously improve the political and ideological consciousness of cadres and workers.

Education of ideals and beliefs. Lofty ideals and beliefs are the spiritual pillar of life. Carry out education on patriotism, collectivism and socialism, carry out education on current affairs and tasks, vigorously carry forward the spirit of dedication and hard struggle, guide cadres and workers to strengthen their belief in productism, firmly build confidence in Socialism with Chinese characteristics, establish a correct world outlook, outlook on life, values and ethics, think from the interests of patients everywhere, and always insist that personal interests are subordinate to the interests of the party and the people.

Education of laws and regulations. Based on the Law of People's Republic of China (PRC) on Medical Practitioners, the Drug Administration Law of People's Republic of China (PRC), the Measures for the Administration of Nurses in People's Republic of China (PRC), the Measures for the Administration of Medical Institutions, and the Regulations on the Handling of Medical Accidents, we will strengthen the study and education activities of health laws and regulations, so that medical personnel can be familiar with the contents of health laws and regulations, effectively enhance their legal concepts and discipline awareness, and consciously apply them.

Fourth, medical ethics education. Conscientiously implement the "Implementation Outline of Civic Morality Construction" and the "Medical Ethics Standards and Implementation Measures for Medical Staff", strengthen the education of professional ideals, professional ethics, professional responsibilities and professional disciplines, carry forward the industry fashion of "saving lives, being loyal to their duties, being dedicated to their posts, being enthusiastic in service, pioneering and enterprising, striving for perfection, being willing to contribute and practicing medicine in a civilized way", and firmly establish the service concept of "saving lives and helping the wounded". At the same time, improve the medical ethics norms at all levels and positions, so that medical staff can consciously strengthen the construction of medical ethics, standardize medical behavior, and serve patients wholeheartedly.

5. Establish personal medical ethics files. Assess once a month, and the assessment results will be stored in personal files at the end of the year and linked to labor costs. All-round medical ethics education is not less than twice a year. Departments carry out medical ethics education more than twice every quarter.

6. Strengthen supervision and inspection. Standardize and restrain the medical staff in the department, and at the same time openly accept the supervision of patients and the public. Set up suggestion boxes and suggestion books, distribute patient opinion forms and employee questionnaires to wards every quarter, hold regular work breaks and social supervisors' forums, and accept the supervision of the society and the masses.